Ashley B assisted me today to get my bands up. Take a look at the spread. Going to have a great…read morelunch now. Thank you monterra credit union to keep my stash secure.

Nice people but again, 2 tellers and 12 people in line. People leaving rather than waitread more

I was not receiving my bank statements for months and informed RC…read moreProvident CU, and it was corrected the next day! I was so thankful because this is very important to me. The gentleman that I spoke with was very efficient and got the job done. Thanks, Belinda Goodwin

Provident is a great to bank with, and we especially appreciate the service we receive at the…read moreRedwood Shores location. The establishment doesn't feel like a cold bank, in fact it's so calm and relaxing inside. When you walk in, you're always greeted by one of the tellers. The staff are very friendly, professional, and helpful. I like that when you have a banking need other than making a deposit or taking out cash, the tellers can help you. We went in last week to open a CD and it was the easiest process. This place is great and offers wonderful service to their customers all the time.

So I was trying to get some emergency banking assistance since my elderly father was very very…read moreill. I called and made an appointment, I was then called by a banker the day of my appointment to tell me they couldn't help me???? I actually have a close family member that assisted me with a call to the branch. Then I received an automated appointment notification??? Sadly it took me 4 separate appointments and a bit of frustration and follow up to get the paperwork done. I was asked to reschedule my appointment for a time that was convenient for the banker . I had on more than one occasion mentioned that time was very important as to not being late for mortgage payments etc. In the end of the day I needed 4 appointments and about 4 hours, plus the travel to get my own notary to notarize a form they needed??? And yet still needed an extra appointment! And honestly today I was still not able to create an online account and need to return yet again to the Broadway Branch???

This review is for the Wells Fargo rep I had today, who deserves a raise after she had to deal with…read morethe Wells Fargo debacle I went through this evening. Her name is Julia I. and she was VERY patient. I signed up for my WF acct about a month ago, and just signed up for Zelle. My husband had sent me a $400 payment today and asked me if I received it. I said I couldn't check because for some reason I couldn't get online. Every time I tried to log in, I got blocked. I thought there must be an issue with my online account - maybe I typed the password in wrong, too many times and got locked out. So I called Wells Fargo's 800 number, expecting to resolve the issue with some quick phone verification.... you know, tell em your mom's maiden name, the make and model of your first car, etc.. I thought I'd blitz through the security questions and be able to get right back online. But Noooooooooooooo.... I was told that I'd had to go to a branch and speak to a rep, and show my ID as a security verification. I was super annoyed by this. "It's 5:58 PM!" I said. "Wells Fargo is closing and I need to pay for something online tonight!" (I have to buy stock images for a project I'm working on). She informed me that the branch in the Safeway at Sequoia station was open till 7. So, I finished up a few emails and callbacks for the day and went downtown to resolve this issue. I got there close to 7, and said to a guy behind the counter, can I please just show someone my ID so I can get back online? Thinking it would take 2 minutes. WRONG AGAIN! I'm sure I appeared as that annoying, impatient customer that is highly demanding and wants everything in a hurry. Sorry but I just really felt like I shouldn't have to do any of this at all. I was told I'd need to meet with a banker, and the (manager?) opens a little door and voila, there's like, a whole wells fargo "office" right there, for you to sit down. The banker's name was Julia and she is the only reason I'm writing this review... for putting up with how long it took to get this issue resolved. She was there about an HOUR AFTER CLOSING, and she was super nice. That girl deserves a raise, seriously. Anyway, she had to make all these calls and talk to a bunch of different people to figure out what was going on. They finally had to re route us to the fraud (???) department to make sure that last week I did, indeed, intend to send $500 to a client in Kansas. They said they tried to contact me about the payment, and that is 100% NOT TRUE. I showed Julia my phone, and my voicemail, and there was NOTHING. NO call from Wells Fargo. They could have sent me a text, left a voicemail indicating there was something they needed to talk to me about... an email... but... NOTHING. They simply REVERSED THE PAYMENT, without contacting me at all! I WAS LIVID. This is an important client who purchased $10,000 worth of equipment from me, so it's imperative that I keep a good working relationship with her. I can't have her thinking things look weird by having to explain that the bank suddenly reversed my payment to her, with no warning!! I was so annoyed, I told the woman on the phone that they needed to explain what was going on, and poor Julia had to sit there, after work hours, while I ranted to the woman in the fraud department, who said that she was going to have to send a letter, explaining what happened, and why it would take an extra week or so for my client to receive her check. I also felt strongly that my client was entitled to some kind of compensation for the fact that her payment would be a week late. In addition to costing me, and Julia, and Julia's manager, a lot of time, this error on Wells Fargo's part could have cost me a really good client. I had to get her on the phone, and I'm grateful that she was understanding about the debacle, but some clients would not have been. That $500 payment was part of a contract that took us an entire day to negotiate. I'm in sales, and I sell expensive equipment and work extremely hard to get (and keep) the clients that I have. You can't be doin' that, Wells Fargo, OK? Can't you please get a system like Bank of America, that enables you to get a simple TEXT MESSAGE if it appears something weird is up with your account? This is STANDARD PRACTICE for banks these days. I realize Wells Fargo has an old fashioned image, with a stagecoach, but comeon. That's no excuse for having such an old fashioned system. If you guys are gonna use the tag line, "Together, we go far," then you need to show it. And it's pretty clear you didn't go very far to warn me you were going to reverse my payment to client. I DO appreciate that you guys were trying to protect me from fraud, but ... again... send me a text, at least. Yes, there really are banks that do this. This is the digital era! I'm done with my rant now. Please give Julia a raise, she was extremely kind and you didn't have people like her, I'd consider going back to Bank of America.

Feeling compelled to write a review after my two experiences here and seeing how negative the…read morereviews generally are. I had a great experience and they were able to help me get what I needed done. I want to first thank all the staff and employees here- I was only in the establishment for about 45 minutes total between my two visits and saw firsthand how impatient and callous a lot of the banking customers are. The tellers and staff are genuinely trying their best and can't rush because they are dealing with people's finances!! That's something you definitely don't want rushed! Kudos to everyone working there and their patience with the language barrier and demeanor of some of the customers. They all work hard, are patient, and want to help. You can imagine that's difficult when people there aren't returning the same kindness and understanding. I was there twice and the ladies helping me were all very helpful (unfortunately did not get their names). Luis was also able to help me with a foreign deposit despite being held up and really busy. I was repeatedly thanked for my patience despite the wait not being their fault. I didn't even wait that long (maybe 15-20 minutes). The staff is knowledgeable, helpful, and will do what's in their power to help you. The bank itself is very nice and clean. Thanks everyone!

Worse BOFA branch in the entire Bay Area. High turnover rate. Inefficient tellers, no sense of…read moreurgency. Management doesn't care about anything. I'm forced to come here and I dread it every single time.

Chase Bank is the worst brick and mortar bank that exists in America today. They roll out the…read moreproverbial red carpet when you first walk in through the branch doors to make your initial deposit, but when it comes time to protecting your assets from illicit online merchants based overseas, their support suddenly vanishes. Case in point I deposited a healthy sum of money with an online merchant called MyBookie using a Chase credit card but when I successfully grew my account and tried to request a withdrawal, I was denied and was told that I would need to risk the funds multiple additional times before being able to request access to it. I immediately contacted Chase to let them know about the situation. They initially reversed the charges before sneakily putting them back on my credit card statement by claiming that my dispute was denied due to the fact that the merchant in question was an online gambling operator. At that point, I asked them why they were able to authorize the credit card charge in the first place given that they did not handle gaming related disputes and couldn't get a satisfactory response. The truth of the matter is, Chase made money on the transaction. It wouldn't shock me to find out that merchants that aren't legally able to operate in the United States are giving kickbacks to Chase Bank to participate in the elaborate scheme to extort US consumers on the internet. Ultimately, this was an eye-opening experience that taught me you can't trust Chase Bank to have your back when it comes to disputing overseas charges involving rogue merchants. I have lost quite a bit of money as a result, but not as much as Chase is going to lose after I tell everyone my story, close all of my accounts, and stop using their credit cards!

We've been banking at Chase for 15 years and have had nothing but a great experience. At first the…read morelines moved slow, years ago, now it's no problem. They have the same employees and they call me by name. Never ever have I had that before. They are doing a great job!

The customer service at this bank is terrible. I went into the branch because I was pretty sure my…read moreissue could only be dealt with in the bank. They told me it could not be handled there and that I had to call the 800 number. I called the 800 number and they told me that only the branch would be able to handle it. Called the branch back and was given the run around. I honestly only opened this account because Patelco got hacked but I'm going back to a credit union, way better customer service.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Had business in San Carlos so decided to stop by at B of A…read more San Carlos branch Monday, September 22, 2025. Was my lucky day. Really having problem with 3rd-party Zelle. My beloved credit union PATELCO couldn't fix it. My beloved other bank Wells Fargo couldn't fix it - referred to B of zA as the stuck point. Went to B of A with not much hope. Met up with magic banker Reese Santo. Had both my online banking, smartphones open to my accounts and Reese so patiently worked the stuck point and I walked out of B of A - difficult problem solved. Renewed confidence in this bank. Highly recommend San Carlos branch.

Manager out of the office for 2 weeks and tellers not authorized to do relatively straightforward…read moretransactions. Said other local branches should have managers on site that could approve the transaction, but wouldn't confirm so I have to drive all over the Bay Area hoping the next branch is actually appropriately staffed. Will not return and don't advise others to waste their time going to this branch.

What a great bank! I had an issue with my being able to transfer funds between accounts, and the…read morebranch manager was very helpful and got it fixed!

I belong to Stanford Federal Credit Union. I went to the REDWOOD CITY branch and I also belong to a…read moredifferent credit union and they're supposed to be part of the co-op network when I tried to deposit cash at the ATM. It wouldn't take it. I went inside and talked to the teller, he barely spoke English. He didn't seem to want to make a deposit for me either supposed to be part of the co-op network co-op branching I don't know what's wrong with him. I'm really begin to think I should drop this account.

Chase bounced our tenant's rent check "because the computer thought it might be fraud." There was…read moreplenty of money in the account and absolutely nothing wrong with the check. Both of us are longtime Chase customers and local residents. The bank just unilaterally decided they weren't going to let the check go through, causing major headaches for both parties. When we went to this branch in person to clear up the problem, the manager was completely unsympathetic and tried to shift blame onto our tenant in his absence. They refused to talk to the tenant on the phone to get the matter cleared up. There was no acknowledgement that the bank made a mistake, no regret for denying a legitimate transaction. If there is one thing I look for in a financial institution, it is dependability. This ain't it

My first time here when I came for a visit about a month ago, to see how my experience could've…read morebeen different than the San Mateo/Hillsdale bank I would go to on a Saturday. Impressed at first there was a security guard at the front (who took longer to react, but then eventually opened the door for me. Lol) As soon as you walk in, the walls are adorned with paintings of the first settlers. (Native Americans, I think?) I look straight ahead and notice the vault is wide open in the center of the room, which explains the security guard (which no other local Chase bank has). Plenty of friendly tellers on the left and they were quick to greet and assist me. Ample parking in front (during lunch on a Memorial weekend). I'm still trying to figure out why the bad ratings at this location. Guess I'll have to keep returning here to find out for myself. But definitely recommend this location to all.

This is a great bank... it's that simple. It's great because the staff truly wants to help their…read morecustomers. I visited the branch a week ago for the first time to deposit an insurance refund check. The teller, Jennifer Robles, was super friendly and very competent. I reached for my driver's license... oops... I had forgotten to bring my wallet. No problem. Jennifer confirmed my ID through records on file and finished the transaction lickety split. Today, I visited the Redwood City branch, again. As trustee for my mom's estate, I stopped by to close out her account. As luck would have it, Jennifer was my teller, again. This was only the second time I had been inside this branch and she remembered me. There was a glitch with a utility charge on the account, but Jennifer quickly enlisted the help of branch manager, Heherson "John" Balico to solve the problem. He surmised that a utility payment had been charged twice in error and he credited the second charge back to the account. It was such a relief to have a banking professional trying to help me instead of shrugging and saying there was nothing the bank could do. John impressed me as being someone who is genuine and who is committed to doing the best job for each customer he meets. Well, it was time to go back to Jennifer. She prepared a cashier's check to close out my mom's account... no charge. The entire time spent inside the branch was a super positive experience. Banks are largely the same. There's not a whole lot of difference in their services, but what makes a difference is the people working inside the bank. If you live in or near Redwood City, I recommend you take a look at Bank of the West. Jennifer, John and the rest of the staff will treat you right.

Ratings on Yelp are from 2022, and there are very few. I need another bank, so I tried calling the…read morephone number. I was treated to lengthy delays and at least four multiple-choice menus before finally reaching a live person, and then they couldn't hear me, so I hung up. Customer service is evidently not one of their strong points, at least not if you're trying to communicate with them by phone. I wish they were better, because I'd like to use a local bank branch, but if they can't provide an easily accessible phone number, I'd rather go elsewhere. They ought to have people who can answer the phone and direct your call to the relevant area, not repeated menus and no contact.