Called Citibank at this location, press 1, press 2 and surprisingly someone picked up the phone. (This does not happen often at OTHER banks). Personal Banker (Spencer Meneses) picked up the phone. Explained to him my situation and he told me I can stop by anytime (he is there) and he will help me out. I went there, took 20 mins to finish the entire transaction. Totally professional and quick. Now I have a personal banker (friend) at Citibank San Carlos, thanks very much, Spencer read more

This location always provides great customer service. Staff are welcoming, friendly,and very helpful.What stands out the most is how some of them even greet you by name- they really take the time to remember their customers, which makes the experience feel personal and genuine..I've never had to wait in long lines , and the service is always fast and efficient.It's clear they value and appreciate their customers . read more

excellent service! Joshua Green - Personal Banker - very polite, smart, he quickly had helped us. Everybody were very helpful and friendly (including their management). I could not even compare the service with Stonestown SF branch. read more

I was in and out today with 2 minutes. Super fast and efficient! No lines! Always coming here in the future

I started to do some banking at this location recently, and the workers here have been very professional and great to work with. Everyone I worked with have been extremely helpful. I was especially impressed when I recently worked with REDACTED. He was able to help me with a banking process when I visited the branch. Then, a few days later, I called back to verify something, and he remembered who I was and could answer my question right away without looking anything up. I was very impressed, and professionalism and knowledge made a big company have more of a personal feel, which is definitely rare these days. 5/1/2023 UPDATE: Unfortunately, it turns out they got some simple information wrong on my account, so I had to wait there for ~20 mins while we had to redo accounts, etc, and now I also have to spend add'l time on my own fixing other related items. I understand that mistakes happen - but come on, a bank has to get this stuff correct! Knocking them down to 3 stars (feeling generous), but it should probably be 2. . . read more

The service from this location is a mixed bag. 9 out of 10 times I stopped by for the past two years was below average. Vanessa, however, was great. She is one of few that consistently does a good job. She practiced active listening, fully understood customer's needs, worked efficiently and accurately, and patiently answered questions. She also speaks in an adequate pace that I could understand and follow. Matthew, on the other hand, was average. When counting cash, he had so many cashes on his desk, got unorganized, spoke too fast and too loudly, which I could not follow 50% of time. He also lost tracked on the amount of unfitted paper currency I gave back to exchange for better currency bills and asked me again. Taking too long to solve the very last piece of currency exchange. When they couldn't find other paper currency that meets the requirement, instead of offering alternatives or tried to look into other inventories from another teller, they just said that's all they've got. Neither a creative problem solver nor able to store/stock enough cash currency for exchanges. Even though they all wear a tag saying, "I am customer obsessed" but service quality is inconsistent. The bank is clean. I go there for convenience, but don't enjoy my experience there 90% of time, except the interaction with Vanessa, recently. That's more in line with standard Bank teller experiences. read more

I have been a customer for over 40 years but am thinking seriously of changing banks. Today, I got into line. There were 2 woman working diligently behind the counter and 6 workers behind desks with no customers. After about 15 minutes and no movement in the line, I asked if anyone could help behind the counter. The manager, said no. They weren't allowed to do that work. Huh? I get that a manager might have other duties, but everyone at the bank should be able to fill in as a teller- especially since the only customers in the bank were waiting in line. Poor teamwork! Poor leadership! Poor customer service! read more

I went in to withdraw money at around 1:30pm today. I was told to wait 5 minutes until another teller came back from lunch because the one working teller did not have enough cash. Not a problem... except that they forgot about me. About 5-7 people came in and were taken care of while the three people now working (two women behind the counter and one man in front) looked at me at then looked away. When I finally told them how long I was waiting, they weren't apologetic. It was 30 minutes until I finally had cash in hand. To top it all off, they were incredibly slow. If they had told me how long they would be, I would have gotten lunch too. I left hungry and disappointed :(. read more

Tellers are great but the investment people are non existent. Sorry but I ran about 1 million dollars through this branch and it was starting to feel like Wells Fargo with the questions they asked. Last visit the manager out right lied about federal regulations. My wife is a lawyer in the financial sector so I know the laws very clearly. Even the folks at corporate could not cite the law but they responded by saying it was the law, and I said which law and he said that's what "they" tell me. Who are they? No answer. What law I asked, "I am not a lawyer, " was the response. Been three years and that's long enough. Time to move on. read more

I bank here for years, at one time a great bank... the people are fine and very nice. So.e of the tellers have moved on and it started going down hill with longer lines. The main office have change certain policies for example you can't make a payment for a credit card with cash. Later on they lowered my credit card limits with out my approval or sent a knowledge letter in doing so. I asked them i want it where the limits were and it was denied. After awhile going in and asking them to raise it which again denied, the manager of Redwood city basically said that I can take my business to a different bank, which I did. I still have the account its only use for emergency only. The bottom of the barrel. I deal with 3 other banks and there happy I'm doing more business with them. 2 star for the bank and a 0 for credit department. read more

After the Supervisor Citibank left, Sonny the manager was so rude, he yelled at me to sign on the machine without explaining what I'm getting for. He was mad, he said I'm blocking the other customers. Actually either they have a poor system or resources, it took an hour to figure it out that they can just print the paper out so customer can sign on the paper and they can serve next customers. Btw they only have ONE (1) teller & ONE (1) computer working. BofA has Three (3) tellers and Three (3) computers working. The story started from I was going to close my CD (Certificate Deposit) before it's mature. They didn't explain it to me when I first opened the CD, that I will get Penalty if I withdraw it before the due date and how much the Penalty is. They just laughed at me when I told them that. But if they're so smart, they have to know how to calculate the interest rate but they don't! They just depend on whatever number on computer! The staffs there are not friendly, need more training how to handle clients, that's why the bank is quiet and I don't like the atmosphere either. read more

this CItibank has the longest row of tellers' windows i've ever seen. (7?) at a citibank. was serviced quickly when i saw teller further down waving to me. small parking lot nt back.(didn't see this either till i was parked. -easy back entrance, no need ot go it front. side streets had parking too. -did my CC payment and left within minutes. read more

I wasn't expecting much coming into this mega bank chain, but they were really nice and helped me with what I needed. Cecilia L was really nice and service kudos to her. Bottom line: Big bank chain, but friendly service. read more

It's rare that I need to go to the bank, but when I need to, I expect them to be open. What kind of bank opens at 10 am? And if there's always a line, that means that you need to hire more tellers. read more

Amir is a super nice manager. He always is looking to spark to a conversation and in a delightful mood. Even when banking can be a pain in the butt. Personally prefer smaller banks and credit unions - however if you need the scale of a big bank go with this one. read more

Beware!!! Too bad it's not easier to to review corporate parents, since most of my review is in regards to opening a Citigold checking account through phone and online. I wanted to take AAdvantage of a 50k mileage offer to open a new account. To receive miles, you need to complete 2 qualified bill pays and $1000 in debit purchases over first 60 days of account opening. Citi makes account opening a real hassle: incoming ACH transactions will be held 4 business days (on top of 1-3 additional days to verify account from which you'll be pulling funds via ACH to your Citi account), then they make a mistake and send a ATM card instead of a debit card (I never received the ATM card, but found out one was sent when I called to inquire about Debit card arrival) so it takes me a 7-10 business days after account funding to get functional debit card in my hands. So, I've got 45 more days to execute the bill pays, which must be on separate account periods and make $1000 in debit purchases....oh but wait, do I? No, because second card which I was sent was again an atm card. Call back today and find out that new Citigold accounts are not eligible for debit cards for the first 30 days the account is open. I'm done! Closing account now. I wasted 2+ hours on phone total trying to get a debit card then finally closing the account. Citi may be the worst Bank of America. read more

This would be a one star, but I'm trying to be charitable. I got a call from Citibank saying I needed to provide some updated documents for an old account. In order to do so, I needed to make an appointment at my local branch. Which I've been trying to do. Repeatedly. For what seems like forever. No matter when I call the local branch, I always end up diverted to the corporate help line as apparently "all agents at that branch are busy assisting other customers." I find that hard to believe that is always the case, or that I happen to always call when they're busy despite calling multiple times at different times of day. I can't get helped unless I make an appointment, but I can't make an appointment without calling, but when I call I can't make an appointment. You understand my frustration... read more

This branch of Citibank is a cut above the other banks in town. The staff and management is extremely helpful and polite. They've bent over backwards for me on numerous occasions. They've earned my business again and again. T'he atmosphere at the branch is pretty low key. read more

I've had first class service at this branch. Sunny the manager and Tim Williams are both very good at customer service. It feels very comfortable here, not like a big huge building with white wash walls and 8 tellers who barely speak english. I'm happy I switched to Citibank, and this branch. read more

Citibank used to be good 20 years ago, but has devolved into a seething pit of incompetence on every level -- even if you are a Citigold client. Don't plan on being able to reach anyone on the phone in customer service in under ten minutes. Their voice prompt system is designed to deflect and avoid giving you to a real human -- even for supposedly top-tier Citigold relationships. And when you do reach someone, there's a good chance you'll know more about banking than they will. You could be forgiven for concluding that Citi hires repurposed circus gorillas that only know how to grunt randomly into a phone. Also, their interest rates are terrible even for large-balance customers. Keeping your hard-earned money in a Citi savings account is like confining your children in an iron cage without heat or light. It will wither and die in there when it could be flourishing in more nurturing environs -- particularly these days with interest rates rising again. Changing banking relationships is annoying, but I've moved my entire relationship away because of how consistently poor every aspect of Citi's service has been over the past couple years. For far too long, I kept waiting and hoping to see an improvement, telling myself that my poor experience was an aberration that would surely be corrected next time... but no! The next time is just as bad! Other than getting a free cup of coffee when visiting a physical branch, I cannot recall even one positive banking experience with Citi in recent memory. Their online web interface was great 20 years ago. Now it's a dysfunctional steaming pile of outdated and confusing obsolescence. One example: bill pay names can only be something like 8 or 10 characters long, all caps, and you can't use a lot of common punctuation symbols. A lot of website links are broken or lead to confusing and circular behaviors. Another example: after sending a wire or checking your credit card balance, you literally cannot navigate back to the main website. And various user interface features and functions are strewn all over the place as if by an angry child. A third one: my Citi relationship manager promised me a higher interest rate and told me to go into the local branch to fill out the paperwork, and when I got there I found out he hadn't spoken with them and nobody knew what he was talking about. Wasted trip, plus a good helping of industrial-grade incompetence from the window teller all the way up to the branch manager. Do yourself a favor and compare options at some of the other banks, credit unions, and brokerage firms around. There is nothing Citi offers -- nothing! -- that most other banks don't do better. Much better! I now bank with another large household-word financial organization (actually not a bank although they partner with one for checking accounts etc.) and they give me customer service that is light years better -- imagine calling and speaking to a real person within seconds and that person isn't a circus ape! -- and pay me much higher interest rates on my savings to boot. Plus they have a better web interface, better phone app, better online bill payment features, rebate all my ATM fees for any ATM anywhere, and don't charge for standard banking services like wire transfers. And just like Citi, they don't charge me any fees for any of it. Holy smokes that rant felt good. It was several years in the making. I honestly cannot believe I didn't move to another bank sooner. It's like waking up one day and being free of an abusive relationship. read more

Amir was very helpful! He was available upon walking into the branch and set up both my sister's and I accounts. He was very welcoming, friendly and informative. He understood our international situation and went through their online system, explaining how to transfer the money back and forth. Excellent customer service. read more

I just have to say that Abbey is fantastic! My Citibank Business debit credit card has not worked correctly from the beginning which has been over six months and for some reason it only would could be used as a credit card and not as a debit. Abbey actually went and took care of it and made sure that I ended up getting a new one that worked correctly after six months of taking it to that bank she was proactive and made sure that it worked correctly. read more

Amir, the guy who helps you open business accounts is exceptional, great follow up, simplifies the process, highly recommend him and Citi.... read more

Opening an account at Citibank was the best decision I ever made! Particularly at THIS branch. The Branch Assistant Manager, Darlene Swiatlo, went above and beyond for me! The second I walked in, she took me under her wing and made everything so easy. Darlene took her time to explain things to me, and helped me setup my personal online account -- something she didn't even have to do. And after it all, she would still ask me if I needed anything else. She was patient and very sweet. I want to keep coming back to this branch because of her. I even came back to my office and gushed about her to my colleagues! Everyone ELSE at the bank is super friendly, too. An absolute plus. :-) read more

Not much people goes here and haven't waited so long in the line , so far pretty good location to go for deposits or by banking things . Will come for more for sure read more

Citibank in San Carlos really has poor customer service. The fraud department is ridiculous as well. I moved over to chase bank and I am so much happier. They earn my business and Citibank couldn't care less read more

The service here used to be ok but has fallen off lately. I had a business and personal account here. I asked 3 different times for something on my account to be fixed. I never was. I have taken my business to Chase since I wasn't very important to Citibank. The Chase officer goes out of his way to speak to me only after a month. Citibank didn't do that for 3 years. Goodbye Citibank read more

I have always received great service at this branch.... and yesterday was no exception. Amir treated me like a valued customer. Fabulous! He made sure that I was well taken care of and that I was receiving full benefits for my accounts. read more

The people here are really helpful and they make extra effort to get the work done. In one particular instance I had forgotten to sign on a document and Sonny came all the way over to my office to get the signature. They are quick and help get the work done. read more

Great service - I've been a Citibank customer since 2008 - personal and business checking. Extremely good service - no long lines with a Greeter person who doesn't do anything (WF) read more