Chase Bank is the worst brick and mortar bank that exists in America today. They roll out the proverbial red carpet when you first walk in through the branch doors to make your initial deposit, but when it comes time to protecting your assets from illicit online merchants based overseas, their support suddenly vanishes. Case in point I deposited a healthy sum of money with an online merchant called MyBookie using a Chase credit card but when I successfully grew my account and tried to request a withdrawal, I was denied and was told that I would need to risk the funds multiple additional times before being able to request access to it. I immediately contacted Chase to let them know about the situation. They initially reversed the charges before sneakily putting them back on my credit card statement by claiming that my dispute was denied due to the fact that the merchant in question was an online gambling operator. At that point, I asked them why they were able to authorize the credit card charge in the first place given that they did not handle gaming related disputes and couldn't get a satisfactory response. The truth of the matter is, Chase made money on the transaction. It wouldn't shock me to find out that merchants that aren't legally able to operate in the United States are giving kickbacks to Chase Bank to participate in the elaborate scheme to extort US consumers on the internet. Ultimately, this was an eye-opening experience that taught me you can't trust Chase Bank to have your back when it comes to disputing overseas charges involving rogue merchants. I have lost quite a bit of money as a result, but not as much as Chase is going to lose after I tell everyone my story, close all of my accounts, and stop using their credit cards! read more

We've been banking at Chase for 15 years and have had nothing but a great experience. At first the lines moved slow, years ago, now it's no problem. They have the same employees and they call me by name. Never ever have I had that before. They are doing a great job! read more

It's a good bank if you are not struggling. Haven't had much trouble until I had struggles. My biggest thing is the over draft fees. If you are over $50 overdrafted you get charged $34 per transaction per day. So if you have multiple $1 charges. You will get charged for every $1 charge per day. So $102 plus dollars a day. I like there overdraft fees before when it was the first charge. Then a end of the week charge and then a end of the month charge. It was easier to bounce back but now they are out to make poor people even more poor with their overdraft fees. It really is messed up and can easily cast a lot. read more

Updating my review. I went inside the branch the other day and the worker at the end a young man wearing a 49ers jersey was very nice. I picked up some cash for Chinese New Year and he apologized for not having brand new bills. The bills he gave were still straight and crisp. Nice worker! read more

I don't give a lot of 1 star reviews as I genuinely don't think a lot of places deserve them. But $800 of a lost deposit later, this place deserves it for the lack of upkeep of their ATMs! This evening, we decided to drop off a monetary present we got a while ago, thinking it was probably not a good idea to keep cash around the house. This was apparently a better idea than inserting any cash into their rickety ATMs since the bills that were deposited into the middle ATM proverbially disappeared into outer space. Something already didn't seem right when we were submitting the cash since the machine sounded somewhat rickety, then spit out a receipt indicating no transaction happened with a customer service number to call. Every nightmare you could possibly have about doing a cash deposit with a machine instead of a living, breathing human!!! (Then again, based on these reviews of their service, I'm not sure that would have been a more preferable alternative...) Of course, because it was already 7PM, the actual bank was closed. Well, we were shit out of solutions so we ended up on the customer service line for 20 minutes, which put us on the claims line for another 20 minutes to explain how this happened and proving that we weren't just making up random amounts of money that seemed to disappear into oblivion at their ATM. Ultimately they came to the conclusion that they would temporarily credit us while they "investigate" this situation, but this still doesn't resolve the condition of the ATMs and future episodes of mechanical cash swallowing. Awful, and awful waste of time!! read more

internet website is terrible. About every other week the site says I am using a different device or setting and requires verification with a code. But talked to customer service 4 X to put in my number not listed even though I have gone in person to enter it read more

THANK YOU Shella Mae Avila for your overall kindness and the time you spent helping me today. I felt the humanity of your heart that surely makes our world more beautiful with you in it! THANK YOU to all Chase agents whom really brightened my day today! read more

Before we begin... a moment of silence for Washington Mutual. (Silence) Ok, let's proceed. This is my bank.... which means it does the following things to me: 1) Gives me my benjamins (does anyone call it that anymore or am I listening to Matchbox 20 and stuck in 1999?). 2) Aggrevates me when I have to fill out a deposit slip and almost always grab the wrong color, resulting in me filling out multiple slips (cue line from "Wayne's World": a gun rack? I don't even own A gun, let alone several guns that would necessitate a gun rack.) 3) Makes me impatient when I wait in a long line for only 2 available tellers while the 3 finance people are watching us from their desks. Are they cozy, financers? I hope so. They look it as I wait around on my TIRED, SWOLEN FEET. 4) Delights me when I ask for a receipt after I deposit my roommates' rent checks. "OMG I've never seen that number before in my life" is muttered every month. And it never gets old. read more

Chase Bank - I could... and I will! - Banks & Credit Unions Near Me - Redwood City, California

Chase stole contents from our safe-deposit box. Chase took over my mother's bank where we had accounts and a safe deposit box. Due to her illnesses, we hadn't visited the branch for awhile, but always paid the fees and maintained active accounts. When we finally went to check the contents, we noticed the building had been remodeled and the vault moved. There were two boxes with our number, but our key didn't work in either one. I had to come back so they could drill open the locks and both boxes were empty. We then found out that the bank had decided our box belonged to someone else who had not paid their fees, opened it and sent everything to the State of California as unclaimed property. Fortunately we were able to get some property back, but when we did, sealed envelopes had been opened during the bank's inventory. Many of these items had our names on them, but the bank never checked to see those names linked to other accounts at the bank, and that we had fully paid for the box. No employees, nor the manager apologized for their negligence, or the inconvenience and loss of privacy. Safe deposit boxes are not safe at Chase Banks. read more

A bank located conveniently one block from Redwood City Caltrain Station. Three ATM's and a private lot available exclusively for Chase Bank customers. The counters filled with the papers refer to the banking transaction you are taking care of, then there goes the teller windows and the banker desks. These are some of the amenities you'll see when you walk into any Chase Bank Branch. Waiting for your train to arrive at Redwood City Caltrain Station? Have time to spare before your train arrives? Do you need to make a payment and deposit or get some cash? Then come to Chase and a teller will be available to help you take care of your transaction. The counters with the slips come in Pink, Blue, Green and Yellow-here is a breakdown: A) Pink - Deposit Slips B) Blue - Account Withdrawal Slips C) Green - Payment Slips for Credit Card, Real Estate Mortgage and Automobile Finance Payments D) Yellow - Account Transfer Slips One of the amenities this bank has include: 1) Private parking lot - The parking lot fits about 10-20 cars 2) Three ATM's - Insert your debit card, remove it to begin transaction, deposit cash and checks without deposit slips or ATM envelopes The new Deposit Friendly ATM's are very time efficient! THE DEPOSIT FRIENDLY ATM'S ARE BEING USED BY: A) BANK OF AMERICA, B) JP MORGAN CHASE & C) WELLS FARGO BANK read more

Never seen it so empty before! Finally could get in line and have a wait of less than 2 mins! The staff were very friendly and helped me with my questions! I'll be coming back here! :) read more

They did not have a greeter like they usually do. It was an easy in to deposit and out the door. Thank you Brenda.

Got a cashier check here. It got lost in the mail. Came back to cancel it. They require some payment to be notarized but don't have anyone to do that ‍ so I had to drive to San Carlos to get it done. Now the branch in San Carlos has no idea what to do after notarizing it. If you require paperwork notarized have a notary on staff. Offer the classes to your existing employees and pay for it. As an account holder it is super frustrating that this took an hour and a half all in. read more

worse bank experience ever!!!! they tell you one thing and you come in and it's a WHOLE other story. long sorry short i opened and account and wanted to withdraw today BECAUSE THE BANK TELLER, Frank, TOLD ME I COULD COME TODAY AND WITHDRAW WITH NO PROBLEM.... now i'm here and they saying i have to wait because of all this other BS and my question is why wasn't i told this yesterday? why was i given false information by someone i thought knew how to do their job, CORRECTLY??? Then as the audacity to get an attitude with me as if i'm the one giving out false inform i honestly wouldn't recommend this bank at all. UPDATE:11/27 I come to the bank to cash my pay check from my job because that's what you normally do when you get paid you go to the place you're banking with and they cash your check no issue. They tell me that since i don't have the same amount of money in my bank account as the check, they can't cash it. Now they're telling me to go to U.S bank because that's the bank who issued my check. Correct me if i'm wrong, does that make any fucking sense? why can't i cash my check with MY BANK???? that's so confusing. and all the staff in there are literally so rude as if they're job isn't to help the customers. AVOID THIS PLACE by all means. read more

I felt rushed here and they have no public restroom for their own customers. Sad. Never coming here again.

Just went to this Chase bank to make a deposit when visiting from out of town. I was incredibly skeptical based on all the reviews of this location. I can't overstate how much my experience was different then that which so many previous reviews have described. The tellers name was Nick and he was great to work with! He was very kind and even offered me several suggestions of places to go during my travels. I also didn't fill out a deposit slip and he assisted me in completing it. It should be noted that I cannot comment on how quickly the line moves because I got there right as it opened and I was the first customer of the day. read more

Doesn't seem to be the center of town but it is. Excellent service and good attitude among all the employees. Glad this is center of town location. read more

Even though the location is great, perfect for running over to complete bank transactions during lunch hour, I find myself actively avoiding going to this branch. I'd rather drive a few miles away than be stared down and monitored. The parking enforcing personnel are intimidating and very off putting. I understand the reasoning, due to their location, but not to today's degree. Today, one of them followed me (and my two coworkers) more than half a block to tell me I cannot park in their parking lot, even though I am a Chase customer. I cannot park there as a customer and grab pre-ordered lunch really quick on lunch break? Definitely do not appreciate being followed in downtown Redwood City. Personnel has no identification of being associated with Chase Bank. Just a gentleman following me and yelling "hey! (sir - to my coworker) you cannot park there." I let him know I am a Chase customer, just needed to grab my lunch real quick, and I'll be making my way to the bank. His reply, "you cannot park there, how long will you be? it's only an hour parking." Are you kidding me? I'll actively avoid this location moving forward. read more

Everyone is always friendly and helpful. There's never any wait. Every transaction is handled efficiently and quickly. Best bank around!

I entered at 9:30 am and there was just 2 customers in the customer service. It is 10:40 am and they keep me waiting. There is only 1 person attending. This location is awful read more

Chase Bank - Banks & Credit Unions Near Me - Redwood City, California

Horrible management of queue to see the bankers. Tellers are nice and helpful, but bank was incapable of giving an estimated time or visibility of appointments. Am currently sitting here waiting (it's been 40 minutes). I asked if I should come back a couple times and they said to just wait. Account can't be closed from website or phone. This is another indication I made the right move to switch to first republic. read more

The day after Thanksgiving we went here to open up a business account. Our appointment was with Pierce Harper and we couldn't have had a better experience. Not only was he available to meet with us on such a busy day before the holidays, but he was FULLY focused on the task at hand. Pierce made sure all our needs were met for this account. He asked all the right questions he needed to in order to make sure the account had features that would benefit the business now and also let us know things that we should watch out for in order to get the most from the Business Account in the future. Everything was a breeze from opening the account, the first deposit, ordering checks, online set up, business credit line, and much more. Pierce went through all the steps and answered any concerns we had. I was thoroughly impressed with his level of attention and follow through. It is a breath of fresh air to be able to trust your banker is not just trying to meet a sales quota. Chase Rocks! read more

Hm..the staff hang around together like a group of vultures waiting for the unsuspecting customer to come in so they can take the pickings. Tellers were friendly, the making of an appointment was wishy washy. I'm glad I DIDN'T make an appointment with someone for this branch. WHEW! I just saved myself. Service? What a turn off. I didn't like how I was asked a personal question in front of so many other ears who were also around. Those infomercials about taking care of their customers is bullshit. You mean the making of your numbers to meet your quota instead right? I plan to move my account to a different bank soon. Screw this shit. read more

ATMs are crappy...went there after hours and none of them would dispense cash. What's the point of having your bank in your of if you can't take money out? When they're open, their service has been good, though. read more

Unacceptable harassment by security on parking lot. I was aware to what others reported earlier and immediately let security know that I'm a Chase patron and my wife is at the branch. Mario, #81741, went as far as to harass my wife after she was leaving the branch. In a contract, banking service was efficient both times we used branch in recent weeks. But with such experience with security personal - reported multiple times now - it seems branch management is not interested in our business. read more

If I could I would give the people at the 1-800 number a minus 5. You call you are put on hold for 30+ minutes, you get a person that does not know the answer, they say I will put you on hold for 2 minutes and 40 minutes you are still on hold. Most incompetent bank I have ever seen. Someone from the executive staff needs to call in and see the crappy service they are providing. read more

Very unprofessional i wanted to asked some questions and nobody came and help me...this is not a customer Service. Please someone would discipline all the employees and management. read more

As other reviewers describe, long lines and marginal service routinely make the RWC Chase an experience in frustration. Private Client offices are usually dark and unoccupied, negating one of the very few (small) benefits of having significant funds with Chase. The San Carlos branch on Laurel is vastly superior. read more

For all of my transactions and workings with this branch, they have been very good and helpful. They actually have lots of varying services they can provide (notary, financial advising, banking, coin services). Its part of a big corporate entity, but that doesn't always mean bad service. Yeah the tellers may be human, but that can be hit or miss at any bank. Their location is convenient, their ATMs area always operational and available. The website is always up to date. Their rates and yields are competitive. Its a well oiled machine. read more

I constantly see groups of people parking here throughout the day. I frequent this area and it's obvious that the security guards are prejudiced. They obviously target certain people. I don't tolerate such low levels of ignorance. I understand Mario is only doing his job but it's sad to see individuals attempting to grasp onto some form of power through their jobs. And at such an early time in the day when the parking lot is empty with over 15 parking spots open. I also have accounts with Bank Of America and Wells Fargo. I can assure you that I've had better experiences with those companies on all levels over chace banking. I'll be cancelling my account read more

My first time at this Chase branch and it will be my last. Came in to withdraw some money. Customer service I received this morning was just as cold as dealing with a machine. Did the teller want to compete with the ATM to see who/which is colder? He asked if I wanted a receipt. I said yes and he left the receipt on the edge of the keyboard as he pulled the keyboard toward him to start typing. I had to reach over to take the receipt. I guess next time it's the ATM for me at this branch. Or if I can help it, another branch. read more

What a horror! I went to make a credit card payment and was asked for identification. Please explain to me why that happened? On this one occasion? Then she couldn't fine the current amount due. I've never had this problem before. Only at this location. So I walk back to my car and look up the amount due, now there's a line. She could've done as most banks do, and complete my transaction first, but no. Then when I did finally get to the front of the line, she left. That was a complete disservice! If you can help it, go elsewhere! read more

It seemed like everyone working here didn't want to be here. I came in with my mom who has been a chase customer for a long time and since what we were doing wasn't an everyday transaction, we had to talk to a few people. They all had attitudes and just didn't seem to care about the quality of service. If I didn't need a particular service from them I wouldn't come back. read more

Diana G. basically saved my life. A previous banker from a different branch didn't do a thorough job when opening my accounts and left out some crucial information. Diana fixed all the problems and made sure I was taken care of. I was very upset at the time, and she went above and beyond to fix everything. I recommend this branch, and will likely visit again. read more

Frank and Juan Carlos are wonderful. I have never experienced more care and personalized service than these two provide. This is how it is supposed to be and what we all wish every bank was. When my aunt suddenly passed away they walked me through everything I needed to know and with care. They took the guess work and panic out if the situation too. I could write a book about how perfect they are compared to any others, however, I'll just say once you've experienced this you will never go elsewhere. Promise. read more

Worst banking staff ever. No clue of even the most basic banking practices. English definitely a second language. No sense of urgency to work, got the feeling they really don't want to be there. read more

The security guard is always looking outside for anything and will confront you if you park and don't go into the chase bank

Went in their Saturday to pay my dads bill as he was out of town the teller was so rude and told me to get my ass out as my name was not on my dads bill he was so rude he didnt have his name tag on or i would have put up his name i have been going their for past 6years but im never going back their that teller was thinking he was woking in a night club too be an ashole read more

Bad service . Long lines . The staff at counter can't do anything except getting cast and depositing checks . Other things they will ask you do online or see banker . I have no ideas why counter staff exist . read more

The banker was just rude and didn't help me with my issue I'm canceling my accounts it makes me sad because wen It first came out I was a big fan of this branch now I'm staying with wellsfargo read more