You could start with answering the phone when people call. I called multiple times and no one ever…read moreanswered, I resorted to calling different departments hoping of all things to be able to be transferred to the department I needed, but there were no answers to any of the departments that I called..... So I went to Tractor supply and spent my money there.

Rural King is the business. Love the store. Love the peoples. Most items, the prices are excellent…read more What's not to love?

Connor has been nothing short of Pure Gold. He brings pride to the Kubota name and I will only…read morepurchase and deal with Plateau Truck and Tractor in Crossville. Friendly service, profession atmosphere, and looking out for the operator, could not have asked for a better experience.

I purchased a piece of construction equipment, sales were OK. Service will not communicate, slow,…read morepoor quality.

Purchased a mower from here. Had a few issues from the manufacturer but the staff at Mountain Farm…read morehave been nothing but helpful in keeping me up and running.

Folks - their pricing is outrageous. Do a little research and I'm positive you can find exact or…read moresimilar items at greatly reduced prices. Take a few minute and save some big bucks.

I don't know about anyone else, but for Rural King in Sweetwater to allow individuals to sell their…read moredogs, cats, chickens, ducks, birds, etc., is really really horribly depressing....depressing due to the fact that there are multiple animals in a cage out in this hot heat and sun, without water, food, no place to lie and rest....really Rural King, you should cease on this practice !! tells the public you don't give a #@! about "farm animals"! "You can tell the kind of person you are by the way you treat animals".....very true!

Wendy in the Gun Barn is Fantastic!!! Very very knowledgeable, friendly and made the whole process…read morefast!

The parts department went above and beyond for service. I needed a wire connecter that was…read moreunavailable and they got one.

Had the worst customer service experience ever at Tyler Brothers. Norm the service manager was…read moredishonest and combative with me over the completion time of an initial Kubota mower service. I have never experienced anything like the condescending attitude and downright rude behavior of someone who is a manager of customer service. I would not recommend to anyone to purchase or service their equipment at this dealer. This was absolutely the worst experience I have ever had with a retailer! So readers will fully understand what happened here I think it would be good they read the whole story. I called Tyler Brothers to inquire about getting an initial service done to my Z724 mower. It needed the initial oil change, blades sharpened and a general inspection to make sure everything was in working order. I was told by the service person on the phone the charge for this service would be anywhere from $200.00-$400.00 but since my mower was in for its initial service it should not be more than $200.00. So I brought it in on Sat March 30 and was told it would be ready sometime the coming week. I received a phone call from Norm on Thur April 4th to go over the charges. The initial service was priced at $295.00, not $200.00 He also explained that there might be some ethanol residue in my gas and engine. He quoted an additional $200.00 to drain the tank and purge the engine or I could simply go buy a can of Sea Foam and put it in my tank to clean out any ethanol residue. I opted for the Sea Foam and he agreed this would be a more cost effective way to go. I was a bit confused on the increase from $200.00 to $295.00 for the initial service but did not say anything at the time. Norm also told me the mower would be ready the following day Friday April 5. The call was on speaker phone and my wife clearly heard him say the next day Friday April 5. Up until this point everything was just fine and I really did not have any issues with Tyler Brothers. The increase in price was not a big deal and I agreed to pay it. So I drove all the way from West Knoxville Sat morning April 6 to pick up the mower that was supposed to be ready the previous day. The mower had now been there a week. I was told by Norm in Service the mower was not ready. The parts were ordered and received but no work was done on the mower yet. I explained to Norm that he told me it was going to be ready the day before when he called me on Thursday April 4. Norm became very combative and told me they never provide a delivery date to a customer until the service is completed. Same thing that was stated in an earlier part of this thread by Tyler Brothers. I asked how soon the mower would be ready and Norm told me they would put a priority on it and get it done Monday. I explained to Norm I was having a major surgery on Wed April 10 and would not be able to cut the grass for a month during recovery (prostrate cancer). I told Norm I really needed to get the mower no later than Monday and his response was he would do his best. I then asked why the cost for the service went from under $200.00 to $295.00. Considering the service had not been completed when promised I thought this was a fair question to ask. Again, Norm in a very combative tone told me I had authorized the $295.00 cost on the phone on April 4th. Since he did not answer my question as to why the cost increase and instead became more combative I decided to take my business elsewhere. I asked Norm to let me take my mower and leave so I could go and get it serviced elsewhere. Norm then in a very smug tone told me"OK that will be $125.00.!! I asked why and he said it was a "diagnostic fee". At this point I was pretty frustrated. I asked Norm if I could speak to the person in charge and again he smugly said "he was in charge" I walked out the service door and said to Norm "You guys suck!" Probably not the best choice of words but I really did not appreciate Norms' attitude and his mishandling of the situation. I was going to leave and then thought I should at least speak to someone else at the facility. I went into the showroom and walked up to the parts counter. A nice man asked if he could help me and I asked if the owner was there. He said the owner was not there. I then asked if we could get him on the phone. He asked if there was a problem and I said yes and pointed to the service area and I have a problem with "him" in service. The parts person then pointed me to a gentleman in the showroom who walked up to me and asked what the problem was. I explained to him my experience with Norm in Service. I did not raise my voice or make a "scene" but I am sure those around could see I was frustrated. The response out of the person in the showroom (a manager perhaps?) was to ask me if I had bought my mower from Tyler Brothers. I told him I had not and that I purchased it from Kubota of Knoxville.

the small engine shop is a joke. charging for items that did not need replacing just parts swapping…read moreto make it run never really diagnosing the problem. Parts are expensive and the manager has told customers wrong and inaccurate information about mowers which later cost customers more money and the small engine manager denied everything. they act if as they are the only small engine in town and take advantage of everything to sell or charge the customer for.

This review is for the small engine repair facility in the co-op. The only reason they get as many…read moreas two stars is for the skill of their mechanics. The folks actually repairing the mowers are very good at diagnosing and repairing a problem. Where the problem is in their ordering, and the indifference in their management. I can't count the number of times I've heard the excuse, "The part we ordered is the wrong one/they sent us the wrong one." I can remember three times in the last three years, at least; and remember there were other times that has happened in the years previous to those, both to me and my brother. The amount of time they take to get parts is ridiculous. I can order a part from Amazon, or PartsTree.com (where I can see full-blown parts diagrams of my mower model), choose Free Shipping, and get the parts at my house in HALF the time the co-op takes to get a part. Where I can, and when my arthritis isn't crippling my hands, I do just that. Since knowing what part is failing/has failed on a mower isn't difficult to determine most times, I often just order the part and fix the thing myself. As far as management goes, their indifference to the trials they place customers through - due to the incompetence of ordering wrong parts and receiving the wrong parts - is atrocious. Apparently, it's never their fault if they order or receive the wrong part: it's always the place they're ordering from, and the customer is the one who must pay the price - in money or time, or both. Both my brother and myself have had our equipment sit in their facility for two- and three-plus weeks "waiting for the right part." Just recently, I had mine sitting there for the start of the fourth week after they "received the wrong part" a week previous: meaning they took two weeks just to order-receive-discover they had the wrong part. On the Thursday morning before the start of that fourth week, I stopped by in the hope of seeing that my mower was done. Nope. I was told the "correct" part had just arrived the day before (Wed) and they'd be working on it that day (Thurs). The shop-supervisor told me they'd have it "ready" that day (Thurs) or the next morning (Friday - the start of the fourth week). I call Friday morning: is it done? It's up on the rack right now. Now this is a mower they've had - likely - longer than anyone else's: or, maybe not, as regular as these hash-ups happen there. Was it prioritized to get done since I've been waiting so long due to the incompetence of their supplier (according to them)? No, even though I had just been in the day before and was told they'd be working on it that day (Thurs). When I called Friday morning, the lady at the counter went to check on it, this is where I learned it was "up on the rack right now"; she informed me - after I asked why it wasn't done Thursday - that the day before (Thurs) there had been only one mechanic in, and he'd been working on someone's fuel system. When I asked if that fuel system had been there longer than three weeks, she had no idea. Understand, all of us one the phone were being polite about the situation: only the questions themselves were sharp and pointed about the service involved here. During a point in this Friday morning, the shop-supervisor was on the phone with me: after the lady at the counter hung up on me thinking I'd disconnected because she couldn't hear me over loud noises in the shop. The shop-supervisor, of course, deflected any blame on their part over the part ordering mistakes or the lack of getting it done the day before. Because, after all, their shop procedures are more important than taking care of their regular customers. So, overall, they would receive ONE star on this rating from me. Only the skill of their mechanics rate them a second star. I would urge anyone contemplating using the services of the co-ops small engine repair shop to try one of the others. Twin Lakes online directory has two others listed in Cookeville: P&H Lawn Mower Parts Service on Spring Street, and Action Mower on Burgess Falls Rd./S. Jefferson south of I-40. For those of us east of Livingston out towards Byrdstown, there's an established fellow on Willow Grove Hwy right next to the old Independence Community Center. I haven't tried any of them...yet. My brother lives in Rickman, so I will urge him to try those in Cookeville, while I try the one near the ICC. My brother's been disgusted by the co-op for things like this for years, but I've kept him going there through persuasion. Now, their lack of service to their customers has cost them two. Not a big thing to them, they'll still have plenty of people who will put up with this...service. But, to all of you out there who read this, just be warned of what will - eventually - happen to YOU at the Overton Co-Op's Small Engine Repair Facility.