I'm a new pool owners. We got better advice and more education here than we did from our pool…read morebuilder or the "pool school" (I'm actually not sure we were provided a pool school). If I was starting a new build, I would hands-down use Chase at Tennessee Valley Pool & Spas. This will be our go-to pool store. These are the first people in the pool business we have met, in any capacity, where we have confidence that they know their craft!! Nice, patient, and competent! 10/10 recommend.

I cannot express enough on how helpful and awesome the team at Tennessee Valley Pools are! We…read morerecently purchased a hot tub from Andrew, we were nervous about the set up and he put our minds at ease. His team provided the set up, filled the tub, made sure it was working and heating, showed us how to treat the water and made sure we didn't have any questions. Amazing! Thank you all so much!

Ethan has been managing the maintenance on my pool for several years now. His knowledge and…read morecommunication are vital because I'm not very educated on the upkeep. He is very concise when explaining what needs to be done and what he has done! For someone that has a very busy schedule, this is peace of mind to me and is one less thing to worry about while enjoying all the fun and beauty of my pool! Toni - Murfreesboro

This is a terrible company. Do not use!! Management is…read moreterrible. They are crooks and the service techs are not reliable. Called to have my pool Closed in the middle of October was on the schedule and no one ever called or showed up. I called and they give me every excuse and said they would be there In 3 days and they never showed up. Called back and got more excuses was told it would be another week. So I hung up and Called another service In Estill springs and they was there in 4 days and closed my pool. They also charged me 260 dollars to fix my pool vacuum and it did the same thing it was doing when I took it in. Took it to Murfreesboro and the motor was bad, they checked and it was still under warranty. They fixed it and didn't cost me nothing. Thank you Hunt pools for your reliable service. If you use this company be aware after 2 years of giving them chance after chance ,I will Never use them again.

Shopping at Trembley Pool & Spa is always fun! They have so many different great gift items and…read morealways something new to choice from.

From the owner: Locally-Owned-and-Operated…read more Products: Pools, In-Ground and Above Ground Pools, Pool Supplies, Equipment and Chemicals, Hot Tubs, Saltwater Pools, Chlorine, Home Decor, Gift Items, Dishes, Baby Gifts, Frames. Services: Custom Pools, Water Testing, Chamber Member, Great Parking, Servicing Hot Tubs and Pools, Financing Available. Brands: BioGuard, Big Green Egg, Hayward, Mud Pie, Oxygen Pools. Location Facts: Near 68/80.

Just don't !!!! I purchased my spa almost a year ago and…read moreI've been trying to get several important issues with it resolved since then. The majority of the staff I've spoken to is completely inept in regards to giving any accurate information. It's taken 10 months to be able to speak to a technician. When I finally did, he didn't even know what spa I owned. He hadn't bothered to look up the serial number and was giving me information about an entirely different model. I now have to wait up to 72 MORE hours to speak to a supervisor.

Purchased a Catalina Luxury Kennedy blem...The warranty that came with the spa was the full…read morewarranty. After I made a claim due to leaking, the sent me the 'real' warranty' and said i should be happy to pay to fix it since I got a good deal. After much, much, much, much back and forth, they agreed to fix it. Now it's leaking from a hose that did not get enough glue to hold it in place. They did pay to diagnose it, but are not paying labor to fix it now. Here's the stance of the company agent on the phone: "I wasn't in the conversation you had with the sales person. I'm telling you what we're not going to do." They said they will not take responsibility for the shoddy workmanship on the "Catalina Luxury Kennedy." A hot tub is supposed to be relaxing. The last 8 months has been anything but relaxing, because of their predatory sales strategy. Below is the hose that is leaking

very unprofessional. We have made 7 different appointments & still have yet to have anyone show…read moreup!! It's absolutely ridiculous! we will NOT buy from this business ever again and I encourage others to look elsewhere

Do NOT buy from this business. We moved into town and bought a pool from them last summer. Since…read morethen we havre gotten NO HElP whatsoever. I have left at least 6 voicemails that have not been returned. They scheduled to come and close the pool but never showed up. When i called and finally got someone on the phone they apologized and said they would make it out. They never did. This week i had a part break when the temperatures dropped because they did not do what they said they would do. And i still can not get in touch with anyone. I will not be buying a hot tub from them this year and i will be finding someone else to service my pool.

This company scammed my family out of over $200 by allowing another customer to use our credit card…read moreto purchase supplies for their hot tub. When we sold our home, they gave the new home owner access to our account and all of our financial information. We saw a credit card charge show up and when we inquired about it, we were told that it was procedure to change the name on the account and leave all financial and private customer information on the account. For over a month now, I've fought with them for a refund and the credit card company is even having trouble. It's been a nightmare to deal with and maybe a bad review will wake them up. If you are a customer who may be moving and selling your home with your hot tub, beware! You may want to cancel your credit card accounts before they give your info away.

Earlier this year we made the decision to purchase a spa. After visiting and calling others we…read moredecided on a hot springs unit. The employees were very helpful in the decision making and the setup worked out as described. We did have a little hiccup in the hookup process but the company came out and assisted and we were up and running. With a great selection and first rate service I would recommend them for your hot tub purchase. Here's a photo of my unit all installed.

We bought an above ground in fall of 2021. They installed it properly and were very helpful at…read morefirst. Summer of 2022, the gas heater went out and they told us to contact the manufacturer-couldn't send anyone out themselves. Now, spring 2023, the salt system and filter have severe frost damage and the pool is inoperable. Contacted them 1 1/2 months ago and am getting the run around. They are only open 3 days a week now and, contrary to their website claims, they do NOT provide superior customer service and pool maintenance/repair.

Really nice folks. Very helpful throughout the whole process. Everyone was very knowledgeable and…read morequick to get the job done and a good job at that!

Best choice in the upper Cumberland for any of your outdoor relaxation needs. They have everything…read moreto maintain my pool as well. The staff is very knowledgeable also

World's worst company to do business with.They 100 percent need to close down or sell. They charge…read more100 percent up front for everything. You don't get any updates on time or if they come at all. They leave a huge mess. Boxes and trash everywhere. Taking to a manager is like taking the pope you will never get to speak to him. Also they charge you tax on service with is illegal. But basically they don't care you would have to sue them or just not work with them . No companies charge tax on a service call. It's not a product. All around nothing good to say about them.