Waste Management Google Review I just received an email…read morenotice that Waste Management would not be making its Mon. Jan. 24 garbage pick-up for my location, but rather, it's been virtually cancelled altogether in favor of just picking everything up on the next scheduled pick-up date of Jan. 31. Unfortunately, though it works well to resolve WM's dilemma, it exacerbates mine. Since both of my garbage receptacles are full and waiting to be picked up on Jan. 30, this arrangement poses a major logistics dilemma & personal inconvenience on several levels. First, the question is where to accumulate & place all of this week's garbage with no available containers? This becomes more acute because typically, I exhaust my 10 bag limit due to the number of cats we keep indoors during the winter. Anyone who owns indoor cats is aware that despite the durability of your garbage bags, used cat litter is like placing concrete blocks inside plastic bags. Secondly, I have a 500' driveway, so I will have to transport these bags to curbside, making multiple trips in my car, with a likely possibility that a bag might experience breakage; not a comforting thought. Once my bags arrive at the pickup site, I will have approx. 10 exposed bags that will be manually handled & deposited into the truck. I've yet to witness a worker handling a garbage bag with care or caution. On the few occasions that we've placed a bag outside of the garbage receptacles, bags have gotten ripped, leaving a mess for the residents, rather than trash pickup workers to clean up. What's the likelihood for this to occur with 10 bags loaded full of used cat litter? Hmm. None of this is WM's problem, I guess. But even if that's the case, I am still being charged the exact same amount for this month's pickups and servicing despite 1 less pickup. Since WM is will be making 1 less pick-up to my location, that must certainly translate into less gas, overhead, labor and overall cost to collect our garbage. The only additional expense I see is residents' inconvenience. WM would argue that it's weather-related & out of their control and next week's run will be twice as difficult. Though there may be some truth to that, consider this: If you hired an individual to mow your lawn on a weekly basis, but Week 1 they didn't show, but on Week 2 when they mowed, they demanded to be paid for both weeks because the grass had grown twice as much & the lawn mower had to work harder, would you be okay with that? That's basically WM's position. Finally, while I'm at it, I might as well address one more annoying & persistent issue I've experienced with WM. On several occasions, I have phoned them and complained about how my emptied garbage receptacles are consistently left nearly lying on the road by the trash workers. Ours is a rather busy road with a 55 mph speed limit, so this is predominantly a safety concern, not an inconvenience. Once again, it seems my concerns have fallen upon deaf ears because every week I find my garbage receptacles left on the edge of the road. Honestly, I'm not certain why I've bothered to take the time to compose this review. Perusing thru the overabundance of other negative reviews, I consistently observe the same lame WM responses, "We're sorry to hear this," or "This is not how we want you to feel." WM always follows these statements with the limp suggestion to email us and we'll look into your concern. I think this might be WM's most pathetic and hollow gesture for servicing its customers of all. Hey, Waste Management, spare me the wasted words and deliver to me another garbage receptacle, expense-free. How about that as a useful solution for my dilemma? Unfortunately, there's always a price for running a sloppy, profit-driven, non-service oriented business. In July of 2020, the city of Wooster replaced WM with another company to handle its waste collection services. I wonder if WM walked away from that situation, receiving only an anemic apology & recommendation to email the City of Wooster about this issue.

***Horrible customer service*** They increased their rates by over $100 this year and when I went…read moreto cancel service, they made up $112 worth of charges including a $75 fee to come pick up the trash can they delivered to my house for $15 3 years ago. When I called in September, they refused to adjust any of the charges and stated they discontinued the discounts they previously gave to customers who paid in-full for the year. they know that if you don't pay their BS fees, they'll just send it to collections. Go with someone else, these folks aren't worth it. see below for canned customer service rep comment:

Very efficient and great customer service. Reasonable pricing. Would definitely recommend!!read more

From the owner: We take the stress out of uncluttering your space for you. Junk removal and disposal of all types…read moreof items you need gone. Cleanouts and junk removal. Call us for a free estimate. 330-464-3352

I never expected a junk haul to end in a group hug. If you want a team that treats your home, your…read morebelongings, and you with real respect, this is who to call. Five stars don't feel like enough. Their commitment to treating people and belongings with respect and zero judgment drew us to them initially; that promise held up completely in person. The fees were very reasonable and the experience was great from start to finish. I got an appointment within a day and a half; the appointment time window was only 30 min (practically unheard of!); they texted confirming their actual ETA and arrived on schedule; and they were kind, careful, and efficient. They'd already exceeded expectations, but at the end, they volunteered to move some heavy items I wasn't getting ride of into the garage. One grabbed a broom while in the garage and swept fallen leaves and sticks away from the entrance. Another grabbed a hand truck (with permission) and stacked a few bags of compost on it so it would be easier for me to move it around the yard. They were so observant and thoughtful. By the time they left, they'd practically turned into motivational speakers, showing a level of kindness and encouragement that made me genuinely felt cared for. I truly couldn't be happier.

Quick, efficient, and really nice. Really great experience with them. I definitely recommend!read more

Easy place to drop-off metal trash that the refuse won't take and get a few dollars. Service is ok…read morequality is a junk yard.

From the owner: We Pay Best Prices!…read more Drive-Thru Recycling Center Drop off your scrap at our indoor drive thru. Our staff will carefully unload, sort and weigh your material while you remain in your vehicle. Monitor the electronic scale from your car or truck, and receive top prices for your scrap. We welcome the Public * Fast Weigh-In and Unloading * We Provide Roll-Off Container Service All Grades of Iron & Steel Scrap -Fast and Dependable Pick-Up Service * Friendly Service * Prompt Service with Integrity

Dropped off a bunch of old printers at Stark Electronic Recycling after clearing out a hoarder…read morehouse and they made it super easy. No judgment, quick process, and everything handled responsibly. Highly recommend if you have a random pile of electronics you don't know what to do with.

I tried to make an appointment for a pickup, they asked me to send in pictures and I did…read moreimmediately. I asked a few more questions about what all they took and since then I have been ghosted. Emailed and called numerous times with no response. If you are not interested in picking up just say that instead of wasting my time thinking I found a reliable company when in fact I DID NOT.

Fantastic company. Removes all types of trash, quickly, and reasonably. Excellent customer…read moreservice. Comes when promised and keeps in contact.

They came the same day and removed everything we needed disposed of. Very friendly, got the job…read moredone quickly and the price was very reasonable! We've used them on several occasions and will continue to when needed!

Mitch is excellent, he helped us clean out all the garbage from previous tenements, and cleaned out…read morethe horrible basement.

Mitch and his young son were very professional and personable. For the environmentally conscience,…read moreMitch sorts all your goods and recycles most of it with very little going to the land fill. Usable items will be donated. His price was very reasonable and service prompt.

This team was responsive, quick and got the job done with short notice. The pricing was fair and I…read morehighly recommend them if you have a job that needs done correctly!

Jock's Junk removal was top notch. They were prompt, professional, helpful, and results oriented. I…read moredefinitely recommend and would use their service again.