This was the second time using KLZ. First for a complete roof replacement a few years ago and…read morerecently a eavestrough, fascia and soffit. All quality work done in timely manner. Employees were excellent and had time to explain any question I had. Cleaned up after jobs like they weren't even there. Highly recommended.

We just had our roof, eaves and fascia done by KLZ and we couldn't be happier with the job that was…read moredone. The installers were very hard workers and very professional and friendly. Cleanup was awesome. Kirk(owner) was very good at explaining the work to be done and the costs were more than reasonable. I would recommend KLZ to anyone who needs a new roof or otherr exterior home renovations. Thanks Kirk and your installers Lydia

Pristine Roofing was retained by the Builder for our custom home built in 2018…read more The shingles went on with no apparent problems along with a layer of Breathex roof underlayment (paid extra) which is supposed to prolong the life of the shingle installation. They also installed the eves trough, fascia, and downspouts. Roofing companies don't install drip edges anymore (if they can get away from it to save cost). While some don't, our eves troughs were leaking in behind the troughs and back into the fascia which would cause rot. When we reported leaks, they came back and attempted some repairs in one or two locations. Not only did the leaks continue but we observed another leak in different area of the fascia. This other leak was right over our sidewalk creating a slip hazard. It seems you need to be a roofing expert to inspect their work because they clearly don't inspect their own work. They eventually returned and fixed the leak over the sidewalk but the ineffective repair on the other side of the house still remains. We are waiting for them to return again. This repair effort has taken over two years "because of weather conditions". They wait until the end of the season right before winter and when the repair didn't work they said they had to wait until spring the next year. If you have patience, maybe you can accept waiting while the water does unseen damage (which they won't address) but, in my opinion, the first attempted repair should have fixed the problem. I can only assume they are sending out rookies for repairs that don't know what they are doing. That would be fine if they had an experienced person overseeing their work but this was clearly not the case. Unless someone is paying them for their time, they don't seem to be interested in being accountable for their work. My experience is likely one of the reasons why they are NOT a top rated roofing company. We are still waiting for the proper repairs to be made (2022). Another problem we had were downspout installations. We live in an area with higher-than-normal winds. They use a single aluminum arm that affixes to the downspout with one screw and a notch on the other end to slide over a single screw on the outfall portion of downspout that raises and lowers. When the wind blows, the arm eventually falls off. Other roofers who worked on other houses in the area created a loop that swings down over the hinged section to keep it up. This seemed to be more stable as none of those ever fell off. Whatever shortcuts they can take that they can get away with is how they proceed. They don't seem to be interested in providing a better installation when a better installation option is available. Just cheaper. My impression, you get what you pay for. Unfortunately for us, we paid and our Builder selected this subtrade.

Disappointing customer service and ghosted on incomplete work…read more We initially had a great start with this company. They came out quickly for an estimate in October 2024 following hail damage that required a full roof replacement and siding repairs. The roofing crew arrived in March 2025 and did a solid job on both our house and garage, including a thorough cleanup. Unfortunately, that is where the positive experience ended and the nightmare began. The siding work was supposed to be scheduled by late 2025. We were extremely patient, understanding, and polite, giving regular, gentle follow-ups to our project manager. In October 2025, I called the scheduling coordinator directly, only to be shocked to learn that our siding job had been canceled--without any communication from them. I was told it was now too cold to complete the job, but the project manager assured us we would be first on the schedule for spring 2026. When I followed up in June 2026, the project manager was somehow surprised the work still hadn't been done. Since then, despite repeated phone calls and emails, we have been completely ghosted. No updates, no explanations, not even a simple message saying they no longer wanted the job. If a repair is too small for your company, at least have the professional courtesy to communicate that to your client. Leaving a customer with holes in their siding after months of patient waiting is completely unacceptable. For a company that claims to pride itself on quality, trust, and professionalism, this behavior is incredibly disappointing and unprofessional. Despite the decent work on the roof, I cannot, in good conscience, recommend a company that abandons its clients and refuses to communicate.

Very professional. Including good communication, prompt and timely service as well as a quality…read morejob. A family business that cares about the customer.

From the owner: Great Price. Friendly Service. Fast Response Time…read more Experience confidence in your new roof by combining our extensive roofing experience, quality shingles & underlay, full job site cleanup, care for your unique yard, and our dedication to delivering exceptional service. We will not leave the job until it is finished and you are satisfied.