Don't trust your loved ones with this organization. We hired them to watch our mom a few days a…read moreweek. They were fine for a few months and then all of a sudden, they would call us half an hour to 15 minutes before a shift was to start to tell us they didn't have anyone available to watch our mom. The last straw was when they left my mom home alone for an hour before calling to say they didn't have someone available for that day. You hired an agency because you want the peace of mind knowing someone will be watching over your family member. You are looking for reliability. This organization doesn't offer it. Highly unprofessional. Steer clear.

We have used Comfort Keepers for our dad who is 92 years old. We hired them about two years ago to…read morehelp him with his daily activities. We could not be more pleased with the care, service and attention he receives in his home with each of his aides. Those aides are a part of our family and our father really looks forward to being with them each day. I would recommend them highly. Without them our dad would be unhappy and his quality of life would not be as great as we have seen these past few years. They are the best!

I enlisted the help of CareBuilders at Home recently to help my mother with her daily living…read moreactivities. The caregivers were all very patient and friendly. They were always on time and if for some reason they would not be able to make it, they always provided an ample amount of notice prior to their scheduled visit. I will definitely continue to use their services and I will suggest them to anyone who is in a similar situation to me and my family. Thanks CareBuilders!

From the owner: Are you looking for assistance for in-home care so your loved one can stay more independent at…read morehome? At CareBuilders at Home Pittsburgh, we make sure your loved ones get the care they need at their own home. We can help your loved ones make sure medication is taken on time, help with dressing and grooming and even accompany them on outings. We treat our employees well which in turn allows the employees to treat your loved ones with the utmost respect. Call today and find out how we can help you take of your loved ones and give you peace of mind.

Homewatch Caregivers assisted with the daily needs for my loved one. The care giver did light…read morehousekeeping, prepared meals and took her to her doctor appointments. I would recommend this company.

From the owner: We work daily to ensure our caregivers have access to the best-in-class support, training, and…read moreeducation available, allowing them to show up everyday with passion and purpose. Whether they provide companionship, post-surgical support, or 24-hour elder care, our caregivers have the mentality, skills, and experience needed to empower our clients and positively impact the communities they serve.

I served time here after having leg surgery. While some of the staff are incredible, other are…read morelazy, could care less that your call light is on and make it a routine practice of running up and down the halls screaming in the middle of the night. The night shift nurses can't / won't correct them because most of them disappear every half hour to go outside and smoke. Some of the nurses from Nigeria and Cameroon don't speak clearly enough to be working with patients. Oh, you will get the dog and pony show when you go to check the place out but it's never like that. Patient are left in front of the nurses station for hours with nothing to do. The 24 open door policy is a laugh - you have to ring a bell and get buzzed in which can take a while. If you are on one of the good floors with a private room then you won't have to beg for a shower. The top floors are the nicest but that's all out of pocket living. The food is universal across all of the UPMC facilities; this place serves the same boring menu every two weeks. You can get alternates like a hamburger or wings but be prepared for ATTITUDE. If you are eating in your room you may or may not get a replacement meal. The place can be loud even with locked units. Some nurses have true attitude and talk to you like you are five year old. Well, that is if they can get off their cell phones or stop text messaging long enough.It is a shame that the older residents are treated like crap. No sooner do they get done with dinner are nurses and aides getting them ready for bed. Is it any wonder why they are up and screaming at three in the morning. At first glace the place seems nice but if you need to stay more than a week, prepare yourself to get shuffled from room to room. Because of their complete incompetence I lost a huge chun of 2016 while they screwed around milking my insurance company.

What most people say about Canterbury is true. There are good things and bad things. To start with…read morethe bad things -- There are long long waits to get an aide which is very distressing to the person who doesn't want to go to the bathroom in their pants. They also forget people are on the pot or the bedpan. The aides get annoyed if you seem annoyed with them. They put people who need to be watched in a semi-circle in front of the nurses' desk. This is on the first floor skilled nursing section. Many have dementia and apparently don't belong on that floor but the staff says the families refuse to allow them to go to the appropriate unit. These poor people sit there and some of them call out repeatedly for something but are completely ignored, some make odd noises, some talk to themselves, they rock and make odd movements of their feet, hands and arms. Seems there is no activity room to put them in with an aide in charge to watch over them. But can't they renovate a couple of rooms into a space for them? There is a very very large room at one end of the hall and there is a ton of room in there for these patients who are in front of the nurses now and an aide can look after them in that room. Why isn't this space used? Some are in severe emotional distress but nothing seems to be done to help them. The nurses and aides will say they tried but then they just give up. There's noise during the night as some patients continue to call out for friends or relatives or aides for help. The frustrating thing is, the aides will say nothing can be done. So SAD!!!! It seems to me that some reorganization is needed. And maybe they need to spring for higher salaries to get good people who will stay!! So lets look at PT. Again what reviewers say is true. They have good PT and OT therapists but you can see they only have very limited time and it seems like limited interest in helping a patient progress further. At a certain point they declare the patient is not able to improve and then they have to check out and go home based on that declaration. I've seen other nursing homes where PT is very very willing to keep on helping a patient back to their best possible condition and will keep on trying. Maybe success is slow but it is success. So if this is rehab, I think they should change their attitude and try to give more instead of forcing a hasty exit. What's the point of sending a patient home before they are ready and then getting them right back again after they fall? Canterbury has a large garden outside with a large trellis for shade. It is a good place to take your loved one for a stroll in a wheelchair or with a walker, drink some ice water, eat a snack at a table, and look at the lovely landscaping and flowers. This is a huge plus. The lovely sunroom next to it is also ideal. They have many fun activities geared for the elderly in the dining room, and occasional things to do in that very large communal gathering room I mentioned. It has a piano. They have special services like beauty salon, hearing, vision, etc. and a podiatrist that once in a great while shows up but is always booked. Beauty service is also always booked. Their administrative staff is warm and friendly. I would like to see them do a serious makeover of their aides situation, their too-fast PT situation, and their location of the dementia/must-be-watched patients into the communal room with an aide to talk to them, ask them questions, and do whatever is needed to help them be their best selves. I also think they need to pay their help more instead of paying too little and griping when they leave for a job with more pay. Why wouldn't they? Thank you for reading.

The staff at Comfort Keepers has been great. They are very good at finding excellent caregivers…read moresuch as Aeriahna, Bill and Kristine. The caregivers are very friendly and easy to get along with. They are very competent and I receive the best care possible.

Very caring, compassionate, knowledgeable nurse and aides. My mother was kept comfortable at all…read moretimes. They truly care.