My friend has Myasthenia Gravis. We were seen by Dr. Whaley's NP Heather on 3-12-25. When we arrived there was no one in the waiting room. My friend had to complete two more pages of paperwork, which no one told us to get there early we just happened to get there early. The dress code is disgusting because the woman who brought us back was wearing a leopard pattern outfit with boots, the NP's attire was not a clean looking one. We found out we will never see the doctor unless my friend is dying. Everytime I have called their office, in the beginning to ask questions and to make an appointment, I had to leave a message. There were 4 women all sitting at their desks, not on any phone calls. How could they be because they never answer the phone. I have been trying to make the payment online since they wouldn't take it yesterday but am having trouble doing so. I highly suggest people to stay away from this office. read more

Very rude front staff. I was 4 minutes late and she made sure the entire waiting room knew. Very unprofessional. I am a registered nurse and would never yell out across waiting at a patient. I called at 9am to confirm appointment. The lady looked me up and confirmed, your appointment is at 10 30am. The lady never said come early. read more

Amazing practice. I saw Brandy Story and she listened for a long time to my complicated medical history. She was very thorough, kind and asked a lot of questions. I can't remember when a provider spent that kind of time with me. She genuinely wanted to understand my condition. I truly appreciate the way she worked with Dr. Whaley to further investigate my problem. I feel extremely fortunate to have found this practice. Great experience. Highly recommend! Melissa Jetmore read more

Excellent Doctors, absolutely hideous front office, was denied an appointment, because I had too many cancelations, however what they failed to realize was that they had canceled twice on me, guess their time is more valuable, what a joke Howard Underwood read more

I love the doctor I see but I have never seen a billing department so incompetent. They double charge me every time I go in there. Even after they have verified that I owe them nothing but when you call they stand by the fact that you never paid the bill even if you have a receipt to prove you paid it. I know I don't owe them because they will not see you without taking your Co-pay. Their billing department is greedy so just be aware before you see this office that you will have to spend countless hours of your time on the phone dealing with your bill. read more

Sometimes I have a real problem figuring out how some places are only rated one or two stars when my experience has been nothing but a five-star experience with them. I don't know if my experience is just different or that some people have very different expectations and expect their neurologist to provide them more of a catering, bottom kissing service than good intelligent conversation that is easy to understand and that is provided in a caring and nurturing manner. Sometimes I think that it is because I am used to the care and concern shown by a lot of the medical professionals in the Palm Springs California area? And it may be related to the fact that my interaction with neurologist, cardiologist, orthopedist and all the rest of them is probably a lot more extensive than most people's. I had a major accident back in May of 2016 and was in a coma for two months. I suffered a subdural hematoma and a subarachnoid hemorrhage as well as 2 to 300 microbleeds. I had two chest tubes a feeding tube, a trach tube and a PICC line.... and my kids were told I would most likely be a vegetable if I were to survive! I have had a lot of neurologist and I have dealt with a lot of different staffs, so my expectations may be a little different than others. I am always concerned when I meet any kind of new medical professional about their personal demeanor and how they interact with you because I have found out that, if my interaction with the doctor is more enjoyable than obnoxious, that treatments they prescribe work better because of my confidence in them. Dr. Whaley discussed my issues with great care and understanding, taking time to make sure I understood all my options and what he was explaining to me. He took his time and was very knowledgeable. I have enclosed a few pictures just so everybody can understand what issues I face. After doing a very Hands-On and thorough appraisal of my condition he went on to point out some things that other doctors have taken months to discover!! The office was very well maintained and there seem to be enough staff to handle the patient flow. Maybe I should complain that my appointment was at 9 a.m. and I got there at 8:30 a.m. and they actually called me back into the office to be seen before 9? So I guess I could say they weren't able to keep the exact schedule, hahaha, because some people like to complain about everything as you will notice when you read a lot of these reviews! The office, the visit, the doctor, and the staff do not seem to Bear any resemblance, at least for me, of the two and a half star rating they currently have although I am hoping after mine it might go up a little bit, but then again I would hate for him to get so busy I couldn't get in to see him anymore! I guess it all just depends on what you choose to focus on and how bad your "I" infection is? you know, I want, I feel, I need, I think Etc. I would relate what I actually heard one patients a while they were in the office, except I don't think anyone including myself would have believed the other narcissistic comment these people were making. But then again, a lot of them maybe like me and have a brain injury, and unlike me, may feel they are special because of it, I just feel very lucky to be alive and to be able to talk and to be able to visit such incredible doctors!! read more

Warning: Before you go to this office please note that their billing staff is the absolute worst. I was trying to take care of a situation and they were very rude and only talked about how they had sent several bills to us which they did not. I went into the conversation on a three way call with my insurance company and they were so ugly that my insurance company cut them out of the conversation. Long story short they turned us over to a collection agency and charged us $300 extra dollars for a bill which the insurance company paid. Please be aware they do not want to even talk to you!! read more

I love Dr. Dengler. He is a kind man who has taken his time to listen and address my concerns. I have seen him for chronic migraines for years, and he has been very helpful. Although I have not dealt with the billing department, I find the receptionist sweet. She remembers me every visit and even comments on things we've talked about on prior visits. I rarely leave reviews, but I saw the negative ones and felt compelled to share my positive experience. It is worth a visit to see for yourself:) read more

I saw Dr Whaley in this practice. He was a really nice Dr. and seemed to genuinely care about my health. The only issue I have with him is he never ordered any follow up tests even though my condition was not improving. Now, the office staff is by far the rudest, most unhelpful, lazy bunch of people I've ever witnessed in my life. They never smile. Most of the time when you speak to them to say 'thank you' or 'have a nice day', they turn their head and don't even respond. The worst one is the girl in medical records. In 6 months time, she never sent my fax to my insurance. They never answer the phone and leaving a message is a waste if time. They all seem so miserable. It's as if someone is forcing them to be there against their will. If you end up needing a referral for a neurologist, I'd strongly recommend going somewhere else. God bless. read more

The doctors at this office are good, but they are totally overshadowed by their horrendously awful front office staff. The receptionist hides behind her glass window and has no interest in ever talking to a patient. Your receptionist is an offices front line and first impression. That being said, it is very appropriate that she is walled off and avoidant of patients... because the staff as a whole does not give even the slightest care about you. Billing is a mess... they never know if you have an outstanding bill or not, but they get mad when you haven't paid. I specifically asked when leaving the office if I owed anything... the incompetent biller said she did not know and would call me to let me know. Needless to say, I never heard anything. They never answer the phone and will not reply to messages. The only way I have ever gotten an answer is to hit the option for the physicians line. They are fraudulent with billing. I was charged for a visit just to pick up my MRI results. To make it less so blatantly fraudulent, Dr. Dingler did make me wait in a room for 20 minutes before bringing my results (I guess that makes it acceptable to insurance companies). I went to this office at a time when I was very scared about my health, and they did absolutely nothing to help with my concerns. If I could give this group less than 1 star I definitely would. Would recommend driving to asheville or Knoxville to receive care. Their proximity and relative monopoly on the Tri-Cities market is not enough to overcome their rudeness and incompetence. read more