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    Bristol Pediatric Associates

    2.7 (3 reviews)
    Closed 9:00 am - 12:00 pm

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    4 years ago

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    ABC Pediatrics of Asheville

    ABC Pediatrics of Asheville

    3.5(6 reviews)
    75.2 mi

    Dr Pascal is a gem. Whole office has been great to work with. They sometimes run late but that's…read morepretty understandable for Pediatrics and the flip side is they take time with you and have never rushed us out of room...

    My kids have received good care there over the years. Consequently, my comments are not meant to be…read morea negative reflection on the physicians. I am concerned and frustrated by some of their processes and procedures. Let me be specific: 1) I requested a referral for one of my daughters from "Heather," the person I was informed was their referral coordinator. This request occurred in mid-December of 2025. It is now April 16, 2026 and no communication has been received regarding the referral. She is unreachable by phone. When you call you are forwarded to her extension where you receive her voicemail 100% of the time. Her voicemail greeting specifically instructs not to leave more than one message about the same referral. If the referral was made (I have no way of knowing one way or the other) I am unable to follow-up with the specialty provider because I have not been informed who they referred her to (if in fact they made the referral). 2) I attempted to address this concern by speaking with the practice manager directly. When I tried to reach her by phone I was routed to her voicemail. That was roughly 12 weeks ago. No return communication has been received. Of importance - there was a previous instance in which a referral took greater than one year to complete. That's not a typo. This delayed the onset of an important treatment. The only reason it was ultimately resolved is because I continued to follow up, ultimately escalating it to the practice manager. In that instance, unlike this one, I was able to reach her and once she was aware of the issue she corrected it quickly. I note this here because my current concern appears to be moving toward replication of this past difficulty. Of course, there's something wrong with having to be so assertive in following up on the referrals they make to say nothing of the time horizon required. Let me also add that recently my daughter was offered three vaccines during a visit. We elected to receive one on that occasion, indicating we would discuss and return for the other two at a later date. We are not anti-vaccine. We had legitimate reasons to space them out. Unfortunately, they gave her the WRONG vaccine. They called us later to inform us of their error. I understand mistakes happen but what was of particular concern was how the practice manager addressed the error. She tried to persuade us that it was no big deal because they thought she needed the vaccine. That felt pretty invalidating and signaled a failure to take accountability. She also said that if our daughter comes back in to receive the one they were supposed to have given in the first place that there would be no charge. Hmmm...how about no charge for the one we did not request and you gave in error? Also, absent from the conversation was an indication of how they were going to improve their processes to reduce the odds of future errors. Learning of their error would have been better received with a simple "I'm sorry. We screwed up and won't make excuses. We are improving our process by doing x, y, z." Instead she made the situation worse.

    Bristol Pediatric Associates - pediatricians - Updated August 2026

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