I rented a property from Tri State Realty in March of 2012. It was a 2br 2ba, 1056 sq ft. house in the county of Mohave County outside the city limits of Bullhead City. I moved out of the home (after a 60 day notice) on January 3, 2014. After almost 2 years in this property, I had had enough of the lack of professionalism and lies from the property management staff. Jodi, the senior rental agent made promises to me before moving in, to repair some issues including a sliding glass door that had lost the gas between the dual panes. With the summer heat here and the house facing East and West (afternoon sun coming thru the slider) it was very important I get this repaired. Jodi stated that the owner would replace it, however, due to the cost to give the owner a couple months to replace it. So, I signed the lease based on her word, nothing in writing. Almost 2 years later, and electric bills over $400 (for a 1056 sq ft newer house!!!) it still wasn't fixed. This repair along with others I had notified the property management about on 3 occasions, were never fixed. Once I finally got totally frustrated with the repairs not being completed, I e mailed Jodi with a cc to her broker. Jodie DENIED I ever even asked for the repairs and the broker sided with his property manager. One of the repairs involved a leaky soft water system in the garage that ultimately damaged my grandmothers antique hutch beyond repair.
Upon moving out, I made sure to clean the property very well. I cleaned it for over 8 hours, only leaving the carpets to be cleaned. I also was sure to pull any weeds and rake all the rocks in the front and back yard. Another repair that was never completed was the sprinkler system that waters the plants in the front and back yard. Due to the flooding and the waste of water (that I paid for) I was forced to shut off the drip system, therefore the plants dried up. After I moved out, I expected to hear from the property management to notify me of a final walk through to address any issues in person, as required by Arizona revised statutes. I never received any communication, only a letter in the mail including a break down of charges, ultimately leaving me paying them over $1300.00, including my $750 deposit!! It was only me and my 15 year old son living there. They charged me $250 for cleaning... $1600.00 for carpet replacement (there was damage to the carpet in a small place entering the master bedroom where the carpet pulled away from the seam from normal wear and tear)... after checking estimates, the $1600.00 they were trying to charge me would have carpeted the entire 1056 sq ft in that house and then some. They also charged me $100.00 for yard cleaning, and $250.00 for damage repair. The ONLY justified cost would have been the $250.00 repair charge to damage to 2 walls... one - the corner of the wall where we pulled out the refrigerator upon move out left a dent and my sons room had a hole in the wall behind the door where he opened the door too hard and left a small hole. Unfortunately for them, this will never come to pass. As per Arizona revised statutes and the Landlord, Tenant rights and responsibilities, they had within 14 days, not including weekends or holidays, to get me the accounting of my deposits and move out. After weekends, and one holiday, they should have had that accounting or my deposit to me no later than January 24, 2014. The letter they sent, they dated the 24th and was date stamped at the post office on the 27th. I am a law major so I am fully aware of what I can do in this matter, however some unsuspecting individual may not know and ultimately pay the price for these liars and cheaters. Do yourself and your family a huge favor... DO NOT RENT FROM TRI STATE REALTY IN BULLHEAD CITY, AZ. Learn from my trusting mistake. Oh, and if I had the opportunity to, I would have chosen 0 stars for this place. I am now happily renting a beautiful 3 bedroom 2 bath home only 2 miles from the other place. Our new property manager is great, Buck Reynolds Property Management. A better choice. read more
