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Trial Pro - Tampa

5.0 (1 review)
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Consumer litigation

Health, injury and disability

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Morgan & Morgan

Morgan & Morgan

1.7
(430 reviews)

From the moment I called to 2 weeks later, it's been very simple and easy and a pleasant experience…read more. Their app makes it that much easier. Also, was assigned a case manager and attorney. Both reached out to let me know they are available to reach via a text, phone call or email.

I am submitting this complaint regarding the handling of my personal injury case by Morgan &…read moreMorgan. My primary concerns are the lack of communication, failure to provide timely updates, apparent lack of review of my medical records, and the ongoing delay in distributing my settlement funds. After Morgan & Morgan accepted my case, I consistently found myself having to initiate contact in order to obtain updates or move the case forward. Throughout the representation, phone calls, voicemails, and emails frequently went unanswered, often requiring multiple follow-up attempts before receiving any response. After I completed medical treatment, communication became even more limited. At one point, I was informed by my attorney that I was not injured. This statement was surprising given the medical treatment I had undergone and the ongoing pain I continued to experience. The statement led me to question whether my medical records and treatment history had been thoroughly reviewed before that conclusion was reached. When I challenged that assessment and explained that I remained in pain, I was told the matter would be reviewed and that I would receive a return call within a few hours. That call did not occur, and I did not receive meaningful follow-up until several days later despite repeated attempts to contact the firm. The lack of responsiveness became so concerning that I ultimately sent a written request asking Morgan & Morgan to cease representing me. Only after that request did communication resume. I was later asked to sign a demand package and was informed that the insurance company generally had 30 days to respond. When that period expired, I received no proactive update from the firm regarding the status of my claim. Once again, I was required to make multiple calls and send multiple emails before receiving any information. I was eventually informed that my claim had been denied due to an alleged administrative mix-up. Following additional requests for action, I was informed that a lawsuit would be filed. However, shortly thereafter, I was advised that the matter had settled. Despite the settlement being reached, communication again became inconsistent and difficult. More than three weeks after settlement, I was informed that the firm was still waiting for an itemized bill from my medical provider. Concerned about the delay, I personally contacted the clinic and obtained the requested documentation within 48 hours. I then provided the documentation directly to Morgan & Morgan. Despite receiving the requested documents, I was unable to obtain a clear timeline regarding the release of my settlement funds. When I asked when I could expect payment, I was informed that no estimated disbursement date could be provided. At this point, the insurance company has settled the claim, attorney fees have been addressed, and medical providers have received payment. However, I, the injured client, have still not received my portion of the settlement proceeds. The pattern throughout this representation has been a lack of communication, delayed responses, failure to provide status updates, and the burden being placed on me to repeatedly follow up in order to obtain information about my own case. As a client, I expected timely communication, reasonable diligence, and transparency regarding the handling of my claim. I respectfully request a review of the firm's handling of this matter, including: 1. The failure to maintain regular communication and provide timely responses to client inquiries. 2. The apparent failure to adequately review and assess my medical records before conclusions were communicated regarding my injuries. 3. The repeated delays that required me to personally obtain documents necessary to move the case forward. 4. The lack of transparency regarding settlement processing and disbursement timelines. 5. The continued delay in releasing my settlement funds despite settlement having been finalized. I am requesting immediate clarification regarding the status of my settlement proceeds and prompt disbursement of any funds owed to me. As a client who entrusted Morgan & Morgan to represent my interests, I believe I was entitled to a higher level of communication, diligence, and professionalism than I received throughout this process.

Morgan & Morgan

Morgan & Morgan

2.1
(17 reviews)

Both my husband William Russell and myself were represented by Keith and his able assistant on our…read morecase. We are so pleased on the outcome and more importantly how the office staff treated us with the utmost respect.Monica was always available when we had any concerns or questions and not only had the answers but her positive attitude was always on point. I was the lucky one from our auto accident no more physical problems,unfortunately my husband's story is quite different. He was a Runner for 45 years and a gym rat for even longer. When he gets up in the morning instead of putting on his running shoes he goes into the medicine cabinet to take his Pain Medication. But because Keith won our case we were Blessed with a great settlement to help with his medical needs.Both of us would be more than willing to spread the good word about working with Keith and his able Staff. They are the real Hero's when we reached out to them for Help. God Bless them !! Sonia Valle William Russell

terrible service. You'll never speak to an attorney until after you sign. I explained my needs to…read moreone man for consultation and evaluation who said we will move you on your next steps to see if we can help. called me back the next day from the wrong department, transferred me to medical malpractice department where I had to explain my situation for the third time, spoke to Rafael who said he is a doctor. when I asked Rafael what type of doctor he is there was a long pause, I had to ask three times, the he said MD, I asked again to which he responded medical doctor. I had to ask him five times before he answered my question saying family practice. He listened to my situation said how horrible it was, said he had to put me on hold to see if MM can handle, can back and apologized saying they cannot. I asked if an attorney contributed to the decision and he said no. I have no problem with them not taking my case. There are too many people involved and each do not know what the other is doing. my Situation was never even run by a person who practices law and that is shameful.

Law Offices of Adam G. Hill

Law Offices of Adam G. Hill

5.0
(2 reviews)

I had a really good experience working with Adam G. Hill. He is very direct and to the point, which…read moreI personally appreciated. No confusion, just clear guidance on what needed to get done and how to do it. He was professional, thorough, and very responsive throughout the entire process. Anytime I had questions, he got back to me quickly and kept everything moving forward. Even while dealing with personal matters, he remained engaged and continued responding to emails, which really speaks to his level of dedication and commitment to his clients. One thing I'd suggest to anyone working with him is to lay everything out clearly in your first email. Once he has the full picture, he's great at providing straightforward solutions and a clear plan moving forward. Overall, I highly recommend Mr. Hill for anyone needing legal assistance.

Mr. Hill was truly a blessing in one of the darkest moments. My home suffered extensive damage as a…read moreresult of a hurricane, and I unfortunately found myself contractually bound to an extremely unethical contractor who over promised and never delivered. When I attempted to terminate my contract, the contractor refused to acknowledge my request if I did not submit to requests to extort money for services never received. I spoke to other attorneys who were negative and discouraging when I explained the circumstances or who advised me to submit to the contractor's demands as that might be more economical than their legal fees. Mr. Hill immediately made me feel heard, and he understood my needs while setting forth a plan to reach a favorable outcome. Mr. Hill is extremely thorough, knowledgeable, and adept at his trade. Within 24 hours of sending a demand letter arguing my case, outlining the various ways in which the contractor had violated Florida statutes and breached ethical and professional codes of conduct, we received the exact resolution I'd been seeking. I would recommend Mr. Hill to any consumer seeking justice. He works to ensure he understands the needs of his clients and puts forth the effort to ensure they are properly represented. I will not hesitate to retain his services if I ever require legal representation in the future. Thank you, Mr. Hill!

Trial Pro - Tampa - personal_injury - Updated June 2026

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