Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and…read morethey did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware.

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze…read morebusiness presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.

Great experience. Responded quickly and gave me the information I needed. Definitely recommend to…read moreothers.

Ron was absolutely wonderful. He responded quickly and was very nice. opinion thank you Ron. I…read morecertainly appreciate your help.

Jimmy is super fast, just as his company name (Super Fast Appraisals) claims. I never have any…read morecomplaints on his work, and he is always professional when responding to requests and questions. I would recommend Jimmy for any appraisal need in the Wake County area.

A young lady appraised my diamond and wedding band set today. I was told my S1 1.15 carrot diamond…read morewas worth $1500 when it was purchased for 5k 33 years ago. I would say this is a complete rip off and all of you should beware! i understand you have a business to run and your pricing is different from a retail store, but your statement that im upset that my diamond is not worth the purchase price is incorrect. it is worth that as i double checked multiple online sources. You folks just wanted to take advantage as your offer wasnt even close! Genuine diamonds generally appreciate at 2-3% annually while lab diamonds have declined. So you offering me less than half of what we paid 3 decades ago doesn't hold water.

I went to the Raleigh location today (October 14, 2025). I dealt with Fred. He was very friendly,…read moreand went through the appraisal process step by step, explaining everything as he went to be sure I understood. I felt as though I was treated with respect and with care to be sure I was completely comfortable with the information that I received. I highly recommend this store and the people there.

Beware do not use: I had an appraisal done in July 2020 by a white male ($302,000) and then Pam…read moreDavis (Davis Appraisal Services of Chapel Hill) came in May 2021 and devalued my home by $72,000. An appraisal is the opinion of the appraiser. My neighborhood is continuously progressing and the houses are selling for $300,000 - $400,000. She has a problem with people of color.

From the owner: Real Estate Appraiser for Orange, Durham, Chatham counties of NCread more

Chaya has always taken excellent care of my jewelry pieces. She is very knowledgeable and…read morethorough. Great design help as well. Even located the perfect diamond for an engagement ring.

Chaya is very knowledgeable and provided me with a lot of great information about a family…read moreheirloom. They also gave me a helpful packet of information and professional photos of my jewelry. They were also extremely nice and so easy to work with! Bonus: my jewelry was beautiful after their thorough cleaning! I would highly recommend!

Bob was very nice to talk to. He fully explained the process of determining valuation. I…read moreappreciate how comprehensive his explanation was. He tells you what work to do before visiting him will make your trip worthwhile.

I contacted Bob about some coins that belonged to my dad that we wanted to sell. He responded in a…read moretimely manner and I met him at his residence. His pricing was fair and he explained the process. It was great doing business with him. Thanks again!