Extremely unprofessional and ineffective communication with patients. When first scheduling an…read moreappointment with this office, I emphasized that I have 2 insurances, both a primary and secondary. I asked if the office accepts both my insurances, and they reassured me that they did via phone call. Thus, I scheduled an appointment. The appointment itself was disappointing. Firstly, the attending PA never formally introduced himself to me. He also never directly asked me what my health concerns were. He simply asked me basic medical history questions, which led me to believe he was an MA. Once I realized he was the PA, I expressed my concerns and reasons for my visit. (I also never met with Dr. Igal in either of my visits, which was never communicated.) My first visit was on a Saturday, in which I provided both my insurance cards for verification. A few days later, on a weekday, the office called me and stated that they did NOT accept my primary insurance, but rather only my secondary insurance. I expressed that this would be an issue, as my secondary insurance requires that I visit in-network offices for my primary insurance. The office insisted that because they accepted my secondary insurance, I would have no issue with my primary insurance/billing. In addition, the receptionist stated that they were NOT able to verify even my secondary insurance. They claimed that my secondary insurance appeared to be invalid. I knew this was certainly incorrect, as I was utilizing my secondary insurance in other offices. Turns out, they were entering my incorrect birth date.
Then, Maria, the office manager, insisted that I come in for a follow-up appointment despite this insurance confusion. Thus, I came in for a follow-up appointment and asked to speak with Maria upon arrival. Maria and the PA both met with me. Maria insisted that my secondary insurance would cover my visits at this office, despite my primary insurance not being accepted at this office. I expressed that I did NOT believe this to be correct. Maria insisted that I would NOT receive any bill from this office. I even asked her if I could get this statement in writing, to which she replied, "I've never written a letter like that, but,
believe me, if you get a bill from us, you can personally come yell at me." Well, I received a bill after all. I called the office to dispute this bill. Maria called me back, and said she was going to follow up regarding whether my secondary insurance was billed or not. She specially stated, "It seems this is a copay, but I don't believe your secondary insurance was billed. The lab is supposed to call me around 11 am tomorrow and I will confirm if they billed your secondary insurance or not." I never heard from her again. I had to email the office multiple times to even get a response. I even specifically asked the receptionist when calling regarding this matter, whether I should be contacting their office or the lab regarding this lab dispute. The receptionist told me to email their office, which I did. This entire experience has been extremely unpleasant and inconvenient. Avoid this office.
