I had a bathroom that needed to be renovated except the tub and toilet, but we needed all of the…read morefixtures. I said, let's go to ACE. It was a gut feeling I had. Eric was able to help us with matching the fixtures to the tub and tile. We went away from chrome, looked at nickel and finally came up with oil rubbed bronze. So Eric gave us a catalog with the shower tub and sink fixtures. He also asked if we needed accessories. So he added a matching grab bar, towel bar, toilet paper holder, robe hook and toilet flushing lever to the pending order. He was right on the phone with suppliers while we waited. We also ordered cabinets above the vanity and toilet. The price was a little higher than we expected, so we were going to get the items at one of the big box hardware stores. I told Eric what we were going to do, but asked if he could keep the order in the queue, because I had a feeling we'd be back. So I tried to get what I needed from the big box store. Some of the items were either out of stock (even though listed on website) or weeks away from being available. It was going to be a long drawn outgame of mix and match with the fixtures and I was unsure if it was of the same quality even though I had been able to get most of the tile from the same big box hardware store. Then I thought about an engineering saying: Cheap, fast or good quality - pick two. So we went back to ACE. All of the items were there in the building except the tub drain and toggle and the cabinets. We placed the order. We went from the beautiful showroom to a warehouse that looked like it was straight out of "Indiana Jones" or "Warehouse 13." The other items arrived in time to be installed by either me, our contractor or plumber. Once everything was installed I realized I needed a shower curtain rod to match the fixtures. I called Eric, he ordered it. That will be here in a few days and the project will be done. I promised to write a review on Yelp. Then I saw I posted a review January 2015 (the original gut feeling). I was surprised no other reviews have been written since then. I realized that this is where most of the local professional plumbers go for their supplies. These professionals just use word of mouth.

So it happened again yesterday I went in and needed to get some parts for a sink instal and the…read moredesk clerk was just simple rude. He was basically saying everything I needed was the wrong part. Even after he realized I was right he just started saying I explained it wrong. If I needed an expert I would of hired one next time just give me the parts and bill and let me get own with my day.

Think Twice! This company's policy is to get 90% of the money for a job "when half done". We were…read moreconfused as to what their idea of "half done" really was. Our experience was once they got that 90% our project slowed down CONSIDERABLY. There was a tremendous lack of communication and we were given excuses as to why the project was extended well past the contract deadline. Workers were sent to other jobs and oftentimes we were left clueless as to why no progress was being made on our much needed in law addition. All the while our 80 year old handicapped family member was left to pay additional rent as the project dragged on. We were asked to be patient and understanding (which we were) only to have them literally harass us for the remaining 10 percent balance. We were bombarded with phone calls, rude voicemails and they even sent an employee to our house to "collect". After all that we received a letter from their attorney threatening that our invoice was going to collections for "interest" which was an additional $1200 added to what we owed for the final balance - because we did not pay them fast enough. We weren't even aware that the project was officially 'finished' either (nothing was signed off on). The highlight/joke of the entire experience was having the owner of the company come over to address a door that was not properly closing by scraping it with his pocket knife and then presenting my wife with an invoice (it still does not open/close properly; pics attached). Overall, the work was 'average'...do yourself a favor and find another local contractor other than this one.

This is the email I received when I asked for a price breakdown of their proposal which was double…read morethe average estimate! Contractors need to be more honest about when they just don't want to take on a big project. Such poor business...

I can't speak for Guy's work. But I can tell you that I sold him some building materials and he…read morefailed to pay his bill. He claimed that he was going through a bankruptcy and would make good on it. He did not.

From the owner: Creative Remodeling Co is a trusted home renovation and remodeling company based in Williamstown,…read moreNew Jersey, proudly serving homeowners throughout Gloucester County and Camden County. Specializing in everything from complete home renovations and kitchen and bathroom remodeling to interior painting, flooring installation, basement finishing, and custom home improvements, their team is dedicated to delivering high-quality craftsmanship with personalized service. Whether you're updating a single room or transforming your entire home, Creative Remodeling Co provides reliable, professional remodeling solutions designed to enhance comfort, style, and value.

I went numerous times to Newfield Granite & Marble trying to make up my mind as to what counter I…read morewanted for my kitchen. Ed and Tiffany were absolutely fantastic guiding me through the process. I met with Paco, their fabricator, who showed me the layout of the quartz countertop and the installers, Andrew and Oscar, did an excellent job. My counters look beautiful. I couldn't be happier. If your considering a new kitchen or simply replacing the countertop, I highly recommend Newfield Granite & Marble! Kathy-Vineland, NJ

From the owner: Newfield Granite & Marble Provides Marble & Granite, Hardware and Custom Outdoor Grilling Stations,…read moreFireplaces and Bar Tops to the New Jersey and Pennsylvania Area.

I'm a contractor that uses this company I called in to find a part for a boiler. I was was greeted…read moreon the phone by a girl and I told her what I was looking for she said hold on wow on hold for 15 minutes is unacceptable I called back and then was just put on hold no person. I called the sales desk to talk with the sales guy he was just a rude a hole. I asked several time to speak with a manager he did hot comply and told me I was being rude I asked him are we having a communication issue. He agin told me I was being rude. I wish I could give the less than one star. They lost my business.

We were spending thousands of dollars to rebuild our bathroom which was destroyed by Superstorm…read moreSandy. The company was very aware of our financial situation-money WAS an object..... They erroneously told me what plumbing part to order and when I needed to exchange it for the correct part, they charged me a 25% restock fee!! They were unwilling to negotiate this undisclosed practice. When I told them I would take the remainder of my business elsewhere, they told me they were "comfortable" with that decision. I submitted a complaint to the Better Business Bureau. They never responded. Before you spend one dime of your money here, please ask this company about their D- BBB rating. My rating does not even include their incompetence, rudeness or poor customer service. If you choose not to patronize this company, please let them know it is because of my Yelp posting......did I mention they changed my Facebook complaint/ review and then blocked me? Dawn Mott Silverman, Mays Landing NJ