Five star experience on every level. Amazing staff, service, and selection. Go out of their way to…read moreassist before orders and after.

Awesome lighting store! Many unique fixtures and excellent prices. Great service by very…read moreknowledgeable and friendly people! Bought a very unique and cool bathroom fixture!

I have placed 2 orders now... the first order showed In Stock. I did not get a confirmation email…read moreat all. I didn't hear from them for about 30 days. I called their number no answer all 3 times. Then i emailed 4 times and someone named Sonia stated she was sorry but it's now Out Of Stock... what? Then without asking me if I wanted a different style they refunded me without any help. Yes I wanted a different style so now I had to place my order all over again. She said she would check on the status and never replied back. Since July 7th...I have emailed and called them 6 times each. Very bad customer service. They will probably resound in another 20 days and tell me that one is Out Of Stock too. Nice items but that does not outweigh the horrible customer service.

I don't normally write reviews. But I am compelled to leave this review as a public service to…read moreother consumers to avoid the nightmare I've experienced for more than a year with this company. I've been doing projects with Steel Partners Lighting since 2018 and have spent tens of thousands of dollars with them. When Steel Partners was bought out by Kiva around 2021, I was originally excited that the legendary custom fabrication that Steel Partners was known for was seemingly going to live on with Kiva Lighting, which claims to be a custom lighting fabricator. For the last 18 months or so, I've been in direct contact with the company CEO, Sonia Torres, working on a custom lighting package for a multi-million-dollar home in the Adirondack Mountains of NY. I purchased many thousands of dollars worth of Steel Partners fixtures from Kiva in 2023. Many cages arrived crooked and without the necessary mounting flange that would allow secure installation of the fixtures. To their credit, Kiva promised to re-fabricate the fixtures per my design recommendations. But it literally took 9 months to get all the fixtures back and only after many dozens of texts and voicemails that were routinely ignored more MONTHS on end. But I did eventually get the replacements, and they were far better. In late 2023, I was forced to place an add-on order for approximately 1 dozen custom fixtures needed for an addition -- wanting to coordinate the lighting for the addition with the main house built a few years earlier. I have been jerked around for well over a year after having been promised on dozens of occasions that the custom CAD drawings were forthcoming so I could finalize the design and place the actual order needed to compete the project. I still don't have anything I need. Sadly, this company is horrifically mismanaged. They are an absolutely embarrassment to the greatness the name Steel Partners once represented. It has been, hands down, the singular worst customer service experience I've ever had in my life. Do yourself a favor, stay away from any of the many "brands" under the Kiva Lighting ownership umbrella. The company is an absolutely train wreck.

After hiring wirez last year for some garage rewiring and everything going fantastic, we hired them…read moreagain to replace our old electrical panel that was on the fritz! Our AC unit was having trouble working on our old 100amp so we had to upgrade to a 200. Arturo and team were quick to get to work and fix our issue so we didn't have to suffer too long in the summer heat! Our panel took a dive on Thursday and by Tuesday we were back up and running! Great company and the owner is very responsive and attentive!

Ok so I've been looking for a good company for electrical services. Good meaning they are…read moreresponsive, they are actually licensed, they show up when they say they will, and they get the job done right, the first time. I FINALLY FOUND ONE! I have nothing but positive things to say about Arturo and his employees. They were respectful and they communicated well while completing our install. Arturo was conscientious about price and took that into consideration when he came out for estimate, trying to provide what we needed without charging us an arm and a leg. We are also THRILLED that they can provide HVAC services as well: we will be using WIREZ when we need to replace our aging out air conditioners. THANK YOU WIREZ!

After some back and forth, and dropped calls, Vicente showed up and gave us a really great estimate…read moreof the work and a bid. He knows the work, and in addition, explained to us the best option was to leave the existing fan and just put in a solatube with a night light. Definitely, will do this job, once we have the punch list straightened out.

Last fall we needed to replace our roof; we had shake cedar shingles and while we replace the roof,…read morewe thought why not add some natural lighting. I decided to write this review after seeing if the solar tube lighting held up well to the natural elements. They do!!! I walked into their showroom and they showed me different lighting. It was amazing because they didn't have lights on in the showroom and you could see how much light the solar tubes brought into the building. We have one solar tube in the bathroom and one in the kitchen/living room. I wouldn't hesitate to do it again. Lots of great light and they can show you how much the varying sized solar tubes throw out. The people who come in and install them are professional and very nice. Thank you Natural Lighting Co.

Had an amazing experience at this location! I own several apartment buildings and recently…read morepurchased cooler parts . I realized I had picked up the wrong valves (needed faucet inserts instead of hose-to-hose), but the team made it right immediately. Jay greeted me as soon as I walked in, understood exactly what I needed, and got me in and out quickly so I could get back to the job site without missing a beat. That level of efficiency and customer care really stands out. I highly recommend this location for anyone needing electrical or plumbing supplies. The customer service truly exceeded my expectations. Thank you, Jay, for going above and beyond!

when you advertise you are open til 6 but you are closed at 5:15 you lose yet another customer.read more

Phone is out of order. Possibly out of business 1.2026. I see it shows hours only on Saturday, but…read morewith no phone, voicemail or email contact, it seems they may be closed.

Rewired an old Danish lamp I had so that I could use it with American outlets. Price was very…read morereasonable and he completed it super quickly!

I admit we did not have an appointment but we were the only customers in the store. Employees…read moreignored us and not one person ask to help when we were obivously looking at kitchen equipment. They saw us and just sat at their desks looking like they were very busy. Forget em...

Very rare these days - Great Customer Service…read more We were experiencing a problem with our store order at Ferguson's, so, I went in and asked to speak to the store manager. George immediately came out to meet me. George then proceeded to courteously and promptly resolve our problem. I was impressed by George's sincere commitment to Customer Service and can highly recommend Ferguson's.

The lights? They are magnificent! They are a work of art and…read morehave elevated our outdoor space to heights we didn't imagine. 5 stars all around and fantasic people to work with!

Was looking for lighting for the exterior of our Tucson Arizona home that would be compliant with…read moreour HOA. Found Southwest Ceramic Lighting in Albuquerque NM on line, called and got such amazing personalized service! Would absolutely recommend.

Hubby and I are in the market for some beautiful light covers for our bathrooms. We had found some…read morewe liked in a hotel, contacted the manufacturer, and we were told that this company handled them. So we stopped there the other day to see if we could get some. Short answer: not on your life, at least not from this company. We were "greeted" by a young man who came shuffling out of the back part of the store, wearing a scruffy tee-shirt and sporting a face that hadn't seen a razor in 4-5 days. He was incredibly uninterested in helping us, trying to point us toward another company even though we told him specifically what we wanted. He didn't try to find out how much they would cost, he said he'd have to "check into it", and didn't even ask our names for a return call. Avoid this business at all costs. If the owner of this company allows his employee to dress in such an unbusinesslike manner and deal with customers in this fashion, you don't need anything they have to offer.

Poor customer service. Poor communication. Small inventory. Change high restocking fees for returnsread more