They don't answer the phone. How can you run a business if you don't answer the phone…read more Are you closed up?

Quick update that I forgot to do! When I took my truck in for brakes they called me back and told…read moreme that I didn't need them. All that they needed to do was blow the crud out. I was happily surprised to hear this and to save me some big bucks. Glad to see that there are still some good guys in their line of work!

Amazing local company. The owners have amazing hearts and their work it top quality…read more PS. The receptionist Helen is the best they could or will ever have.

We Took my wife's Jeep there, We Had an Appointment, they let it sit on their lot for 4 days, then…read morefinally started work on it. Then they wouldn't answer their phone, on Wednesday, they finally said it would be ready Thursday about noon, we had doctor appointments and could not pick it up, until Friday, they said Friday morning would be fine, we live 20+ miles away. We drive in about 10 am Friday, they had sent it to another shop for a front end alignment, without asking us, and we wasted a round trip to pick it up. They would not even tell us where they sent it, so we could call and cancel the allignment, and be able to have our principle means of transportation back for the weekend! All together, we drove 120 unnecessary miles, because they could not be bothered to communicate with us.

My friend was in a wreck with his brand-new car- his insurance company sent him to their shop. The…read morerepair (new bumper) took 3 weeks to repair, they didn't match the paint, made the interior dusty, tracked mud into the car and failed to clean their mess. My friend is young, and not from the US. Was he taken advantage of? Not sure. Regardless- everyone should be taken care of better than he was. This is outrageous.

Well I got screwed... And I will file small claims for my damages. My coolant i i took my truck to…read morefront street auto body to have rust removed from the cab top of rust. All was well until 3 weeks after I got my truck back it rained, hard. I have a sun roof and the repair shop replaced the rubber seal around it. Did not seal correctly. Soaked my back seat bad.. tried to call, phone disconnected. Drove there, sign said permanently closed. What do I do???? Sue definitly.. To starting do not have a garage and my truck is a 2005 Harley custom flared wheeled truck in mint condition. Anyone have any ideas???

We're towing a Ford Edge behind an RV and 3 times the battery has gone completely dead even though…read moreeverything is off and our braking system is powered by it's own battery. The parts and service department helped us immediately. Service tested the battery to make sure that it was the likeliest cause. It was a 5 year old battery and it failed testing. Everybody in the place was friendly and professional and they took care of our problem in about 40 minutes. It was a pleasant experience.

Well after 3 months finally got the car back! I wouldn't recommend the body shop periodt unless u…read moredint need your car for a good 3 or 4 months .

Told me he had no time to paint the hood on my Cadillac!…read moreWill not go there again, business looks like a dump!

unfortunately, i put a dent in the back of my Mercedes SUV but was fortunate to have Brothers Auto…read moreBody repair the damage. They are awesome people and did an amazing job. The car looks as good as new and they detailed it before I picked it up. I am very impressed!

Check with the BBB. This company has charged me after my full coverage insurance paid everything. I…read morereceived a bill for $636.30 3 weeks after I got my car back and after my full coverage insurance paid everything they agree. I was told to bring my car in and that they had everything to start work (2 months after I first brought it down for the work) I asked again about when it would be done and was told 1 week. I let them know I wanted the parts back they were replacing. We went back 2 weeks later and were told The parts have not come yet. Wait.....what?!?! The parts were there 2 weeks ago and now tbey are not. It all was very VERY shady. Then ......I get my car and am sent a bill for what they say is called a "short pay". This is NOT even legal in Oregon. Always...ALWAYS check the Better business Bureau, FIRST

This company has had a vehicle for over nine months and keeps on lying to their customer saying…read morethat it's in the middle of being repaired they don't have a record of what has been done to it when we call. They say they're gonna call And rarely do they call us back. Don't take your car here they will rip you off. The job was for $11,500 and now we are suing them in court. They won't be able to do warranty work after this is over. They were paid by GEICO and now they are being reported to the fraud unit in Salem, Oregon.

They did a fantastic job on our Toyota Avalon. It looks like a brand new car. Bringing in another…read morecar for some touch up paint

Class act and very professional. They did a great job repainting the roof of my Tacoma. Reasonable…read moreprice and quick turn-around

Rich is a STAR! While the repair took a bit longer than hoped due to parts shortages and cold…read moreweather, the work is excellent! Rich kept us informed and did everything possible to bring my car back to beautiful and fully functional. There were a few challenges, but Rich made it happen. We highly recommend for all your body work needs.

Rich is the real deal...don't bother with any other body shop in southern Oregon!!…read moreHe doesn't cut corners and does amazing work. I've used him twice in the last year...after hitting a deer and a tree mishap crushing the rear of my car.

Thank you Charlie!!! Best service ever. I went in to have a ding taken out of my door. Charlie…read morenoticed the clear coat peeling on my other car. A few days later it was repainted, new bumper bolts were replaced, a brake light bulb ( I didn't know it was out) and they informed me my oil was low. I am so appreciative of that. Full service at its best. Thanks again:)

Napier Auto Body has the best service and I am very happy with the finished work. Completed ahead…read moreof schedule and was sent both emails and phone messages to keep me posted. Friendly professional staff including office manager, shop workers, and owner made my car repair experience a breeze. Highly recommended. H Roe