I love, love, love our physician. For whatever reason, some of our family's records started showing as "new patients" when we've been patients here for years. We've also encountered some nurses who can best be described as abrasive, while others are friendly and amazing. Differences in personalities and records snafus, I can overlook. What gets under my skin, though, is the PA we dealt with when our regular physician was unavailable - this woman was dismissive, arrogant, condescending, and frankly, overstepped some boundaries. A patient should never be treated like they're wasting your time or making up their symptoms. read more