There are simply not enough words to express how grateful our family is to everyone who helped us…read morethrough one of the most difficult times in our lives. From the moment we walked through the doors until the final farewell, every member of the team treated our family with genuine kindness, compassion, dignity, and respect. Everything was absolutely beautiful. The quality of the service, the value for the price, the peaceful atmosphere, the convenient location, and the way every detail was handled far exceeded our expectations. They worked seamlessly with all of the vendors, making the entire process smooth and worry-free so we could focus on honoring our beloved family member. A very special thank you to Norma. She was truly exceptional. Her compassion, patience, professionalism, and attention to every detail gave us comfort during an incredibly emotional time. She made us feel like family, and we will always be grateful for the love and care she showed us. Because of the entire team's dedication, our loved one received the beautiful and dignified celebration of life she deserved. We could not have asked for a more meaningful service. From the bottom of our hearts, thank you to everyone involved. We will never forget your kindness, and we wholeheartedly recommend your services to any family in need.

I went to this location after a friend had passed away, so will only comment on the facility and…read moreservices. The place was very clean, did not smell, and was pleasant to walk into. Upon entering the front lobby, we were immediately greeted by a facilities member who was pleasant and respectful. She kindly directed us to the guest sign-in book off to the side. The hall where the funeral services were to be held was fine, again no smell of old rug or anything like that. I will say the parking situation was easy to navigate but I don't believe I saw a larger lot in the back. Not sure but assume so. Thank you to the kind elderly woman at the entrance who was always nearby and pleasant upon us leaving as well.

I appreciate what the funeral home did for my family. The two reasons I'm giving them two star is…read morewhen I entered inside their place crying they did not ask me who I was there to view and just assumed I was seeing someone else even tho I walked in alone. It was EXTREMELY awkward bringing brought into someone else's room with dead body not my brother and people asking me what I'm doing in their room and my relationship to their family member. It was a big mistake they made they should know to ask everyone who they are there for. Also the man assigned to keep an eye on me in my viewing room was annoying. His phone kept ringing and texting the whole time and he was just smiling huge at me the entire time watching me cry it was very awkward. Not the best experience with them.

I cannot say enough about the service we received at Michels & Lundquist and International…read moreCremation. They were so kind and respectful. There was absolutely no pushing or pressure to do anything or spend more money or anything like that. Everything we wanted we were told, "Absolutely!" No problem!" They hosted a beautiful service for my dad. Everyone said it was one of the nicest services they've ever attended. They were completely supportive of all of our requests and ideas. And it was very reasonably priced. I wish I could give them 10 stars. I have to give a special shout out to Greitcha Quinones for her superior assistance with all of this. She really went Above and beyond to make sure it was a very special remembrance of my dad. Thank you so much.

There aren't enough words to say how thankful we are to Kathy. She made the whole process so smooth…read moreand easy. Grieving itself is no walk in the park. This was my first time ever having to deal with this side of losing a loved one and Kathy put my worries at ease. From dealing with mom's life insurance to making sure she looked perfect for her funeral service. She was patient, professional, gave wonderful advice and suggestions. In addition her prices were very affordable. I 100% reccomend using Swilley Funeral home to anyone that is in need of her services.

Wonderful, wonderful experience with Kathryn. Kind, straightforward, gave excellent answers to our…read morequestions and made helpful suggestions. No pressure, just wanted to meet our needs. What a blessing to work with such a helpful person during a most difficult time. Very reasonable pricing, would 100% recommend them to anyone looking for a caring, helpful and efficient funeral home. Thank you so much!

First off, I question the ethics of a funeral home being owned and run by the sitting mayor of the…read morecity. When I was notified of my mother's body being found, someone from Whitfield had already collected her body before I was even formally notified by police of her death. According to people who work in the senior housing facility where my mother lived, this is not an uncommon occurrence. It seems that Mr. Whitfield does ineed use his position as mayor to position his business in a way that is clearly a conflict of interest. That aside, I would like to share my experience with the business as a customer. I dealt with Mr. Whitfield directly, and I can't say it was a positive experience in any way. I understand that we all deal with death differently, but I didn't feel any empathy from this man at all. It was all business with him. At one point, he even referred to "your father" even though it was my mother's body. That lack of attention to detail bothered me. Dealing with them was this agonizing game of phone tag where I ultimately had to get a lawyer involved in order to get my mother's ashes back from them in anything approaching a timely fashion. It took almost three weeks! Almost made the memorial service late. And when I went to pick up her ashes, they had made a mistake on the paperwork that I needed to sign for pickup. Also, a complete lack of sympathy or empathy from them at the time. I cannot recommend against them strongly enough. Learn from my experience, and go somewhere else. Anywhere.

Nice place, great services. My whole family went thru this funeral home.read more

Beautiful place. My mother is in the prophets garden. They were so kind and understanding and…read morehelpful.

Everything was going well and we bought two cremation plans, but we have called eight times and…read morewaited three months and I still don't have our cards. This was suppose to be for peace of mind it's been nothing but that.

I seldom write reviews because we own a business and I realize things happen. That being said, my…read moremother's service was this last week and I would not recommend this funeral home. There were SO MANY things that should have been done differently. They might have been able to accomodate us on most of it, however, during such a difficult time, shouldn't they be the ones to ask us all the questions? ie: Her obituary was so poorly written, I am embarrassed to show it to anyone. I would've been happy to have written it myself instead of the very short, very basic facts that they provided. We are all Protestant, yet there was a kneeler placed right in front of her casket as well as a Catholic cross on the wall. She had on bright lipstick and fingernail polish; she never wore either. My son-in-law had to run their sound system because none of them knew how. Really? If you use Downing, may I suggest maybe finding a checklist of some sort online? They are supposed to be the professionals, but I felt maybe they were in the wrong profession.

The way Dan Miller treated my wife is unacceptable for any type of business, especially one dealing…read morein bereavement. I would recommend elsewhere or request one of the other staff, they do have a beautiful funeral home. And, seems like they used to be managed well.

I realize that the COVID-19 epidemic has changed things but I feel like this was not a good…read moreexperience overall. When speaking to my family, there seems to have been several missed opportunities to make the experience more memorable. First of all, they offered a complimentary portrait which they could not do from a jpeg and had to be from a photo. There was no portrait at the funeral as a result. We are in 2020, so new photos are hard to come by other than in digital form. They also offered a video link which was good to allow people to watch since there was limitations of the number of people allowed due to the virus. The video link did not have the sound on the microphone so the entire family watching on the video missed the priest's sermon. I called twice to tell them and they did not seem to respond to my request. The last straw was I had ordered flowers through the funeral home and they did not deliver what I had ordered. See what I ordered first and what I got second. This was an overall off-putting experience to the point that everyone in the family is now wanting to do cremation instead!!

Excellent customer service. We worked directly with Ron and his professionalism was outstanding!…read moreThere are times that you find yourself in a unfamiliar city where you need a funeral home. If this is you, do not hesitate & call MacDonald. They simplified the process and helped guide us while we were in deep grief with the passing of my mom. We had some complicating logistics after we made final arrangements & Ron was able to exceed our expectations.

MacDonald Funeral Home has helped my family twice now. Both times they have been considerate of…read moreour spiritual and emotional need to provide the best quality care for our loved ones. Lowell and staff guided us through the process as more of a family member than a funeral director. The end result was a beautiful, dignified farewell to our loved ones. Thanks for everything !