Terrible. The people here assume things about you before you're even seen. The medicine given for a…read morebroken bone or dislocated ligament is naproxen which is ridiculous, and the referral for MRI and CT is absolutely unreasonable. The workers are not sympathetic or kind, they're judgmental and cold hearted. Never coming here again, get it together.

The doctors and especially the nurses at Vanderbilt are truly an amazing group of caregivers. The…read moreED can be very, very crowded, yet the staff will see every newcomer as if they were their own mother. All patients are triaged and given a bed as soon as one becomes available. I highly recommend Vanderbilt University Medical Center as one of the best hospitals in Tennessee.

Care is great, no complaints there. Billing department is incompetent at best. Given an updated…read moreaddress over six times plus notices sent by the Post Office to alert to updated address--still sending notices to the old and no longer valid address, Sent copy of the POA and received confirmation of receipt twice--still say they don't have it. Send bills for items that have already been paid for.

I see my heart doctor there and I really like her. I have had a few surgeries at this hospital and…read morefeel confident in their competence.

My aunt has been here for a couple of weeks...she looks like she is being taken care of... she is…read more87 & has dementia so it's hard... her children passed away a few years ago....the nurses...CNA's and caseworker have been amazing ... so helpful... I'm only here a few more days.. Praying for all the great people that take care of our older people ... The hospital is very large... we used valet parking... best thing ever....

A wonderful facility to have a baby born in!!! Super staff but parking is sort of crazy.read more

Vanderbilt doctors and nurses took incredible care of my father and our family during a vulnerable…read moretime for all of us. State-of-the-art technology, empathy, and care all played a pivotal role in our experience. Everyone went above and beyond. There just aren't enough words to express the appreciation. I wouldn't hesitate to seek care for myself or anyone I love here.

I've had multiple stays at Vanderbilt University Medical Center throughout December and January,…read morealong with ongoing visits with several specialists and extensive testing. From the beginning, the level of care has been exceptional. Every representative I've spoken to has treated me with the absolute best care from the ER to billing and every department in between. The consistency of professionalism and compassion across the board has truly stood out. During my stay in the Round Wing over the Christmas holiday on the 6th floor, my main nurses were absolutely amazing. They were attentive, compassionate, and went above and beyond during a very difficult time. Even when I had a small issue, it was handled quickly and professionally the supervisor had it addressed by the next morning without hesitation. That level of responsiveness and patient-centered care made a lasting impression. Every department I've interacted with has been organized, knowledgeable, and committed to doing things right. I'm grateful for the continued care I've received and will continue making the 2-hour drive each way to be treated at Vanderbilt because of the trust I have in their teams and the quality of care they provide.

Is there a BIGGER LYING p.o.s. than Courtney Butterpass in Nashville Cardiology?…read moreI am finding a complaint with the state of Tennessee. Constant lies, then I was "discharged" with absolutely no notifications whatsoever.

I miss my appointment every time for parking and construction, but they always cover me!read more

Came here for an emergency room visit. Everyone had been so professional and helpful. I am glad the…read morewait wasn't long to get triaged and seen by the doctor. This visit couldn't have gone any smoother than what it has been.

1. trying to get connected to the appropriate department via phone- after 5 tries and being told…read moreI had to use their automated system, I finally got a human. however she was in the wrong department; wanted info I did not yet have..... part of the issue..... snd wanted to transfer me again. absolutely ridiculous and unprofessional. 2. parking- told where to park and use my flyer to put on dash. there was not enough parking. once you arrive at floor 6, there is no way out and no signage that tells you it is a dead end. here are people on walker's, etc. trying to get into a building with no seats in the elevator waiting area, while all cars have to turn around in a tiny space. Safety violation----- ya think? will see what the city snd state says 3. in" holding" lined up like cattle where there is no privacy and yet very private questions are asked and have to be answered. everyone can here everyone. thanks for all those privacy forms! curtains do not make for a low sound experience. and God forbid you are nervous, crying or need help. Someone may or may not notice when you call. getting prepped in surgery room..... we care but hurry up!! also, was NOT informed of my sedation options which is a fun decision to make when you're already in the bed and wired up. 4.Brought back to room ( which just made it being ready) - dumped off cause it was shift change snd we have to get out of here! had feeling that turning beds is a priority. 5. PT- do as told. here to help...... take your time, but hurry up. I could have walked out snd no one would have known the difference. 6. pain..... you're in pain? God forbid you ask for a shot. anything to avoid giving some instant relief. really? can I administer it myself so give the relief. no! so what's the issue? God forbid we get some relief. there were some very nice individuals, but overall the hospital was an operational Charlie Foxtrot! Felt rushed, was a number, had many nurses from other departments filling in. Some were lovely, patient and caring. however, we have to move with the system!

Visiting a dear friend that just had hip surgery. The quality of care here is top-notch…read more There is ample parking in the garage and numerous restaurants on site near by the beautiful atrium to include the Tower Cafeteria and Panera. My wife had a great time experience dealing with the ladies in the nurses office.

I was at the Bellevue ER. The RN never rounded in 6 hours. Never took a medical history or…read moreanything. Never lifted the arm rails on the bed, or even gave me a call button. Ignored! When I fell to the ground from a seizure, & she eventually found me me on the ground, RN Reeves kicked me & demanded I get up off the floor, & acted like I was having a tantrum. Never checked my airway, if I was breathing, or even had a pulse. She told the Dr, & documented in my chart, that I "placed myself on the ground voluntarily", which is not true. When I had an MRI of the brain shortly after from another facility, it was proven that I had a small brain hemorrhage. Because of her words, I was not diagnosed or treated when this occurred. I could have died. Three of the nurses were talking loudly at the nursing station about each Patient there; private medical history, making fun of them, & how they were intentionally inflicting pain in one. I heard them making fun of me too. I have an extensive background in healthcare, & I've never seen such horribly negligent & abusive nursing in my life. They were willing to let me die on that floor, then have to actually provide any medical care or treatment. And when I requested to be released, or transferred to a facility with a higher level of care because of this, they absolutely refused me. They only agreed when I said that I would just call 911 and be transferred because of the seizure.

I am very thankful that I was able to get a follow up appointment after an emergency room visit. I…read morecouldn't see my PCP who was booked out several weeks and the office offered an alternative to see a NP who was very thorough and took the effort and time to discuss in detail my concerns. I left feeling cared for

We had our son here last week, and we had the best experience here. He was on the NICU for nearly a…read moreweek. My husband and I stayed there for six days for my recovery. Truthfully, I couldn't have asked for a better experience. From the doctors down to the nurses, everyone was professional and genuinely invested in the care that they gave me and our son. Now, I guess, I'll admit the hospital food could have been a lot better, but it wasn't terrible. You get what you'd expect. The cafeteria had a plethora of options if you wanted to go that route. We pretty much just stuck with what they served us with the 3 meals a day. The room we stayed in offered a hospital bed and a sofa bed for my husband. It wasn't the most comfortable, but I'm giving this 5 stars because I am more invested in the quality of care we received overall. The shower was a standing shower, and we also had a small kitchen with a fridge. We paid for an upgraded room to have the fridge. This came in very handy for leftovers. NICU was the best, bar none. We received calls about our son. Check-in and check-out to go see him was seamless. I appreciated how secure the unit was, and it felt like a safe place for our son to be for recovery. Some people feel uneasy in this type of space, and we were no different. However, with the updates and the type of place it was, we felt comfortable and rest assured of his health and safety with the NICU team. For what it is worth, this hospital delivers the most babies than any hospital in the state. They have things down to a science, and I am glad we delivered here.

I've had the flu three times this year. Unreal. Every time this CareNow location has been great!…read moreThey honor the wait list. The providers are very warm and also knowledgeable and professional. I have not a single con to add my pros!

This place is awful. I had appointment and still waited 2 hours to see a NP. I thought this would…read morebe quicker than ER. Understaffed, slow, awful.