I have been going to Kelly Bornefeld for several years now and she is the only one that found 2…read morenodes above my adrenal glands when other doctors have missed it. She doesn't rush me, really listens to me and really shows that she cares about solving the issue and my health. I will admit that it does take time to get return calls from her nurse, but I always get a response even if it is the next day. I have always had male doctors and for me, Kelly has taken the best care of me.

I loved this practice initially. Seems like the office changed a couple of years ago and they lost…read moreall of my favorite physicians. Now I am rushed through visits and get attitude when asking questions about my prescriptions. The office staff does not follow through with any phone conversations. An example of this was not having specific vaccines available for an appointment, even when contacted two weeks in advance to be sure.This resulted in an additional appointment having to be made somewhere else to meet a college orientation deadline. Not worth my time anymore....

Daniel and Trey were both extremely helpful and kind. They always knew what exercises to give me…read moreand gave accurate timelines of how long I needed to avoid activities. I had a hip injury where I was out for weeks and they helped me get back and recover quickly.

Sports ortho I have…read morebeen experiencing foot, ankle, and heel pain for weeks that was progressively getting worse, so I decided it was time to seek medical attention. I was able to be seen as a walk-in, no appointment necessary. Check-in and registration was quick and wait time short. I received a digital x-ray of my ankle that was reviewed and explained to me by trained Orthopedic Staff. A treatment plan was developed to include a sport ankle brace and physical therapy with Ibuprofen as needed. I wore the brace home and already feeling better. The Orthopedic staff was friendly, efficient, and knowledgeable. They provide immediate attention to fractures, sprains, and athletic sports, work related, and orthopedic injuries. With four locations, no need to go to the E.R for acute injuries and later receive $1000 bill or suffer in pain. They have everything needed to determine a diagnosis to begin immediate treatment. Highly recommend.

Outstanding CARE. Excellent Quality, Office experience fast and thorough!…read more I was greeted by the receptionist who treated me with kindness and respect. She helped me complete my log in and made me feel so comfortable. When my Cyndi returned, the receptionist told her I would be out in 10 minutes. The next 2 nurses who helped me were outstanding. Checked my vitals, tested for Covid and administered a steroid injection. The NP Robert Branson was the frosting on my AFC Health Experience Appointment! NP Branson took the time to explain my condition and what my recovery would require from me and my allergy Medications! I firmly advice everyone in Hendersonville to take advantage of AFC for all your medical needs. Ciao Ronnie!

If I could give Zero stars I would. Absolutely uncalled for bedside manner by Robert Branson. Never…read morehave I felt so belittled. I tried explaining my symptoms but apparently I wasn't clear enough and he said 'Whoa, I thought I was talking with a toddler'. Absolutely zero excuse for that response. Then he tried to say I started it first when I told him that comment was unacceptable. Never have I felt so belittled when just wanting help. I urge you to find a new urgent care and keep driving past AFC. Upon reading the previous reviews , this isn't his only bad interaction.

I can typically be seem same day when I am sick. I have been a patient here for 5 years and always…read moreget great service.

1/6 Dr Carnedas…read moreseems like a good doctor but his assistant is incompetent . This particular medical assistant can't follow simple request by providing a doctors authorization needed. I had to call multiple times and repeat myself over and over that I did not need a DOT certification, just an authorization because of a prescription from Dr Cardenas. Even proof I have been seen by the doctor and monitored during the time of this medication would have been suffice. I never got it. I requested to speak directly to Dr Cardenas and they denied my request. Tried to make an appointment to do so and they told me it would be at least 2 months until I can see him. It's was either Kim or Alison I believe that called back at 5:06pm on 1/6 to make a threat to drop me as a patient because I was rude by saying I would come to the office if I do not get a call back. Update 1/15: received letter in the mail discharging me as a patient, supposedly signed by Dr Cardenas by an electronic signature . Dr Cardenas never attempted to make contact with me to discuss my side of things. I doubt he even knows about this. The incredibly rude and incompetent staffer is the cause of this and this is an entirely ego driven decision by her. They refused contact with the doctor and would not get me a letter of authorization but they had no problem sending me this letter. Happy to go somewhere else.

They were able to see my mother right away about her cut in her lower leg. They were very…read moreprofessional and friendly. They took our insurance for payment and only had to pay urgent care copay.

Embarrassingly poor service and concerning behavior that, from my perspective, felt discriminatory…read morein nature. My friend sustained second-degree burns a few weeks ago after a Starbucks tea lid popped off as he picked up the drink while getting out of the car, and this urgent care happened to be the closest option available. During the initial visit, the experience was fine. We saw a male doctor whose name I unfortunately do not remember, but the interaction was normal, professional, and friendly. We later had two follow-up appointments. The first follow-up also went smoothly with a blonde female doctor wearing glasses who was pleasant and professional. Unfortunately, the second follow-up experience was completely different. A blonde woman with glasses who appeared to oversee the front desk was speaking loudly across the room while requesting patients' personal information. At one point, she had two people at the desk simultaneously asking both individuals for personal information. My friend became very uncomfortable and later said "the lady gave him a headache" because personal questions were repeatedly being called out loudly, and people often seemed confused about whether she was speaking to them, having to repeatedly ask, "Are you talking to me?" In a medical setting where privacy should be expected, this felt highly unprofessional. Additionally, a heavier woman repeatedly came to the front desk to ask the receptionist if she was okay, but only when I, or another Black woman nearby, happened to stand near the front desk for any reason. I never spoke to her directly and never even interacted with her personally, which made the repeated behavior feel uncomfortable and unusual. During this follow-up, another doctor (an older blonde woman with glasses) entered the room with an energy that immediately felt aggressive. She seemed dismissive of my presence as a support person and spoke loudly in my friends face while examining his skin. We have photographs of the burns, and the skin was still visibly sensitive and partially raw in areas. Despite this, she stated that it looked "completely healed," even though the area remained sensitive enough that even wearing a shirt over it caused discomfort. We also received guidance from a family friend with experience working in a burn unit who advised continuing to keep the area covered and lightly bandaged until the skin had healed further. Hearing that the injury was "completely healed" despite what we were still seeing and experiencing created confusion and concern. What made the situation even more uncomfortable was the atmosphere surrounding us. The doctor, nurses, and receptionist were laughing loudly and made inappropriate comments implying that I was acting like my friend's mother, when in reality I was simply there because he experiences anxiety in situations like these and wanted support. It felt uncomfortable having our friendship perverted through assumptions and sexual jokes. This occurred after I simply asked for a receipt for our payment, which seems like a completely ordinary request. I remained quiet and respectful throughout the visit, yet I felt subjected to inappropriate comments and uncomfortable looks. As someone who has dealt with inappropriate jokes and assumptions in the past, the experience was personally upsetting and brought back trauma. What concerned me most was not simply the humor itself, but what felt like a lack of judgment and emotional maturity in a setting where patients are vulnerable and trusting healthcare professionals with their care. In healthcare, professionalism, awareness, and sound judgment are essential because patients should never leave feeling ridiculed, sexually assaulted verbally and emotionally uncomfortable. Overall, this experience was disturbing and disappointing. Healthcare environments should prioritize professionalism, patient privacy, respect, and making patients feel safe and heard. Unfortunately, that was not our experience. Please use discretion if you already struggle with anxiety, past sexual trauma, or place a high value on privacy, professionalism, and feeling respected while receiving care. God bless.

I personally had a great experience with the doc and the office. Finally a place interested in…read moregetting to the source issue and not just addressing symptoms. Very detailed exam and testing. Discovered several underlying issues that were driving the problem. Great office, doc, and team

Easy to go in get blood work and be done. The ladies here are kind and helpful. The lady who drew…read moremy blood was so good. I didn't feel it.

My star rating is actually a 1! I put 5 stars cause I…read morenoticed you don't have easy availability to read people's negative or critique. ---And that's extremely biased and misleading. Absolute worse experience of my life with my Mom who has a broken femur. --Zero communication , zero doctor visits---till I had a come to Jesus moment w/the nurse over my Mom's pain and finally saw a doctor day 3. You'll wrote her off for effective comforting care while she was there cause you'll knew she was going to pass. ---And she did. ---Do bette!!! I wouldn't take my dog to you'll!

Came in at 2am, was immediately seen, treated and released with no new scars, lol…read more In all seriousness, I felt that I received very good care. My treatment options were explained to me, and they let my husband stay with me for most of the visit. Bathrooms were clean, and the staff was very kind and reassuring. I hope you never have to cone here, but if you do, you will be in good hands.

I had Salimah Jones as my physician for a telehealth visit using Sesame. Not only did she only care…read moreto take my call from her car but she also did not put in the correct documentation for my prescription, she was unable to be reached all day by the pharmacy as well as sesame staff. She never responded to messages and gave the minimal care possible as she only spent 2.5 minutes on the call with me after being 10 minutes late.

I discovered Dr. Jones and Elevated Concierge hydration and wellness earlier this year, and I'm…read moregrateful that I did! At this point, I've received over five hydration treatments(lost count after that and each time is a pleasure. I've now made this apart of my self care maintenance/wellness. They offer additional services that I will try in the near future. The team is consistently caring, knowledgeable and patient.

Horrible treatment to me as a patient! From check in where they. Don't listen rather they tried…read moreto demean me to follow up where they just don't care. Never again! Will I let them try and disgrace me.

Tennessee Family Medicine (Tim, Mark, Dr. Millspaugh, the Nurses, and staff) is a wonderful…read morepractice! The are attentive and professional and provide excellent care. My whole family goes there, and we could not be happier with the care provided. I do not hesitate to recommend them to my friends and family. Very caring!

My biggest issue with this place is getting prescriptions. My previous doctor only wanted me to…read morecome in once a year to keep my prescriptions renewed which was perfect. I switched to Family Wellness and they wanted me to come in every 6 months instead, which was still okay and manageable for me. Last time I visited, they said they changed their rules and I have to go every 3 months now. I don't have the time to keep scheduling appointments every 3 months with the job I currently work, and 3 months goes by too fast. I wish they would understand that. I also have issues with bloodwork EVERY SINGLE TIME I go there because they send me to the same woman. I don't know her name, but she can never get blood drawn on me and ends up having to repeatedly attempt on both arms and even wiggles the needle around to try and find a vein. Last time I went she checked both arms 3 times before asking another nurse to try and get my blood. The other nurse got it on the first try with zero issues. I refuse to get anymore bloodwork done if there's no serious reason to get it now all because of her. I'll be changing doctors as soon as I can find another one that'll be more compatible...

I used to have a doctor there named Steven Sharp he was a great doctor and whenever I needed a…read moreprescription I would call her in the morning and at least by the time the staff return from lunch the prescription would have been sent to the pharmacy now I have a Dr. Mark Thompson because my doctor and according to the receptionist several other doctors quit. Last month it took three or four days to call in a regular prescription that I had that out for many years yesterday morning at 9:45 I called in a prescription today it is 314 and that prescription has still not been called in I have called the doctors yesterday and today many times.There must be a reason that they are understaffed if the doctor can't handle seeing his patients and calling in their prescriptions they need to fix this or I need to find a new doctors office.