Review of Complete Payroll Solutions / iSolved Buyer Beware:…read moreUnresolved Payroll Issues and Poor Communication We engaged Complete Payroll Solutions in 2013 on the assurance that they would resolve outstanding Massachusetts unemployment tax issues from a previous payroll company and ensure our account was managed properly moving forward. We were told our company would be "in good hands" after making the transition. In May 2025, after a decade of working with them, we were notified by the Massachusetts unemployment office of an outstanding tax liability of over $106,000 dating back to the years 2012, 2013, 2014, and 2015. This was the first time we were made aware of this issue since working with the company. My attempts to resolve this with iSolved (the new name for Complete Payroll Solutions) have been met with significant challenges. My initial email took two weeks to receive a response, and I was informed that the company would not assist in correcting the issues they were hired to prevent. Despite numerous follow-up emails and phone calls, my requests for a call back from management went unanswered. I did not receive a single return call or substantive response. Based on our experience, this company failed to perform the primary duties they were hired for and demonstrated a complete lack of customer support. I cannot recommend doing business with them.

Working with Complete Payroll Solutions has been an absolute nightmare for my company, from start…read moreto finish. We registered for payroll services with Machias Savings Bank and began servicing through Complete Payroll Solutions/iSolved in October. Though we only have two staff members, and are only paid twice a month, since our contract began we have experienced major issues in nearly every interaction with this company: * Two weeks after providing all payroll documents, my paycheck simply was not processed. My bills bounced. When I reached out, I was told that was "his mistake" and he had dropped the ball. * A month later, I still had yet to receive login information, and reached out again to be added to our payroll system. * Our holiday bonus checks were requested to be added. However, it took them three payroll cycles of reminding before it got done. It was not actually processed until almost March. * During bookkeeping, my office manager noticed that the total being paid out on one staff member's check was off by about $30 each pay period. Though she has reached out multiple times about this issue, copying multiple team members, it never was resolved. This created issues with our books that my office manager had to manually correct each time, incurring us additional staff costs. * This incorrect payment amount further created an issue with our W2. Once we discovered this we were notified that another W2 will need to be provided, but that this service was in a "blackout period" at the payroll company so we are in a queue. I haven't received any further updates on this issue, or new W2, and it is mid-March now. * We finally terminated our services and received their confirmation of termination. We were told that all payroll would be voided. However, now we were still debited over $5,000 for the upcoming payroll, and an email confirmation that payroll was still processed. We had already switched over to our new payroll provider, so were faced with a duplicate payroll issue to resolve. * When we terminated, we received an email stating that, due to termination prior to the end of our contract, we were being charged an early termination fee of over $1,600! * Upon pushback about how we "feel were were treated unfairly," they offered a 50% fee reduction. Upon further pushback and request for our payroll service fees ($800) to also be refunded due to all of these issues, we were told that our service fees will not be refunded. No explanation was provided. ALL OF THIS took place over less than 5 months with this company. And we only have 2 staff members to run payroll for. I cannot believe that this place is still in business, as everything they touched turned into chaos for us. I will be reporting them to the Better Business Bureau and sharing our story everywhere that I can, to help other people avoid this nightmare. Do yourself a favor and never, ever use this company's services!

I have known Tom for over forty years and has provided me with outstanding tax services. He has…read morebecome a true friend and is the most thorough and honest person I know. I met Tom when I began my Rolls Royce limousine company in 1982. I have used his services ever since and have recommended him to everyone I know who was in need of an outstanding tax advisor. If you're looking for a real professional who treats you like a friend, call Tom! He's the VERY BEST!!!! HIGHLY RECOMMEND!!!!!*****

I am 62 divorced after 38 years housewife first time ever doing taxes Tom did it all so happy that…read morehe did it , got me a nice refund .thank you

Kevin Murray did my taxes for me. He is honest and trustworthy and finished in a timely manner! I…read morelook forward to many years of future business with him!

Thanks to Kevin Murray I am able to sleep at night knowing my taxes were filed correctly and at a…read morereasonable price. Kevin always gets right back to me which I find is rare in the accounting industry.

This family run business is top notch! I always did my own taxes online because I didn't think it…read morewould matter much. A few years ago I was pregnant and too tired to do much of anything. Dove got me back double what I usually got myself. And each year only gets better. They're great! And even though they only hear from me once a year - they completey remember me and my family.

Have used them as our accountants for several years. Shannon is thorough, kind and patient and is…read morealways available to answer questions. We love this business and recommend them to everyone.

My husband and I have been with Dan Polachek Jr. for 2 years doing our taxes and we could not be…read morehappier. In fact our daughter suggested to our entire family to go to them and we all took her advise. They are so knowledgeable, friendly and have many suggestions and tips for us to follow. We could not ask for a better group of people to work with.

From the owner: Daniel W. Polachek, P.C. is an accounting and business advisory firm serving the New England area…read moresince July 1981. We are a small company that gives undivided attention to your business. Contact us today for more information.

Tom and his crew are amazing! We came here for the first time last year; a friend actually…read morerecommended the place to us. We have been coming back ever since. Our taxes were complicated because we just moved from Hawaii, where my husband was a student and I was in the military. We had a house in California that we started to rent. To top it all off, I was a California resident and my husband a Montana resident. That wasn't even the end of it, because we taxes that had been done incorrectly for the past four years... It was ugly. Well, they cleaned it up, in an orderly fashion, and got the money we weren't supposed to pay, back and made sure that everything was done correctly. I was rather surprised at how well they cleaned it up. Man, if you need to get your taxes done right! Come here, they are great! We will come here for the rest of the time we live in the area! They are absolutely awesome!!! They always remember us and ask us if we regret moving out here when we visit. They are personable and professional! The best type of people to work with!!!

From the owner: Tom D Fielding CPA PC is an experienced CPA practice that specializes in small business support…read morethru tax, accounting and financial services.