Well, I was going to leave a good review because they were trying to do the right thing, but at the…read morelast second tried to change the price on me. This is going to be a long review, so buckle up. I got a paint pallet from Michael's and wanted a few words engraved on it for a Christmas present, so I go here. I go in and my first impression was very bad. No one greeted me and the office is in shambles. Everything thrown around and unorganized. I say hi to a man who has his back turned to me and doesn't look at me and says to wait a little bit because he needed to print out some more work orders. Very rude. I wait for a bit, and eventually I get to explain to him what I need. He starts asking me questions about the engraving that only a professional would know and tells me that I need to be teaching him. Very weird. As a customer coming to a business, I am paying them to cater to my needs, not the other way around. He tells me that his buddy will call me before he makes it to give me a price. I say okay, fill out the work order and head on my way. A few days go by and Christmas is getting closer, so I call and check on the product. He says it'll be ready today. I say okay and am wondering why they didn't call me with the price before they made it. I didn't get a call that it was ready, so a few days go by and I call again and he says it's ready. I go and stop by. I get there and they forgot a part of the engraving. We look on the work order and it was all there. They say they can fix it right then and there so I wait. They bring it out to me and the font is wrong, and the engraving ruined the surrounding wood, so I look at it very disappointed. I ask if they can lower the price, and the lady says they can do $20. The product was originally $36. I still sound disappointed, so the man says if I can get a new paint pallet, they can fix it and he'll account for how much the pallet costs. I say okay, drive 13 minutes to Michael's and 13 minutes back. They remake it and the man says, that'll be $25. I look at him and say not $20? The lady says yes $20, but I'm still shocked he tried to change it after how patient I've been with all of the mistakes they've made. I end up paying the $20 and the product looks very good. As a general, your reputation is worth so much more than an extra $5 on one order. Even after all the mistakes I was willing to work with them, but that was the last straw for me. All in all, they'll make a good product, but the headache is not worth it. Kudos to the lady as well, she understands good business etiquette.

Worst experience ever. Owner is rude,order was two weeks late. Tried to overcharge me. They charge…read moreyou extra if paying with credit card but don't mention this ahead of time.

I lost a name plate for a framing project, it was do at 9:00 am, no nameplate to be found, that…read moresame day around 8:10 I went to reorder the name plate, after 15 minutes the name plate was done. I didn't have words to express my gratitude, all I have to say is, they are the best, they save the day, my day. thank you very much.

Great business for all kinds of awards. Unfortunately they couldn't help but offered others that…read moremight help us.

I called 4 laser engravers and Mike at N-Depth was the only one who even answered the phone and the…read moreother 3 never called back. Mike and I discussed the details of what I was looking for: I wanted to engrave Stanley cup as gifts. He gave me a great price and the order was ready in a few days. I have been back 3 different times since and the work has been great! I would definitely recommend him.

Super fast and amazing work!! I called for an urgent order and he had my cups ready in 1 day. It…read morewas unbelievable! I recommend for sure and love supporting local businesses.

I've been a long time customer of theirs and every time I use their services, they come through…read morewith flying colors. In particular Mike and Vincent really have done an incredible job for their customers! I highly recommend Kern Trophies as your one stop shopping for anything to honor and celebrate any kind of occasion!

I've been patronizing Kern Trophies for 18 years. Always good selection of trophies and customer…read moreservice is outstanding

Helped us produce 8 custom trophies on budget and by deadline. Professional & expedient, will…read morereturn.

3-22-23 Leaving this review to let people know that Emily at…read moreRaymond's really went above & beyond helping me get my anniversary gift together. It started with an idea. I gave Emily my idea, we visualized it, she made it a reality. The 20th anniversary display was made peice by peice and completely custom made by Raymond's. The time was 3 days and the price is too good to mention. Go find out for yourselves, you will be happy like me. I definitely recommend Raymond's to friends & family. Just take them a idea!!

Joe Calistro, the owner of the Trophy Shoppe truly cares about the needs of the community. He…read moreserves and supports various local events and his time and effort and truly appreciated! He goes above and beyond in service!

Outstanding experience from start to finish. Chris and his team are always professional,…read moreknowledgeable, and make the entire process easy. Communication is excellent, everything is completed on time, and the quality continues to exceed my expectations. It's rare to find a business that genuinely cares about its customers, but that was evident throughout my reoccurring experiences. I would highly recommend them to anyone looking for great service and will definitely be returning in the future.

I miss David!! He was amazing. New owner needs to be aware…read morethat GEORGE is going to destroy!! The good name that David worked so hard to build. This has been the WORSE customer service, I have ever experienced. Will NOT COME BACK. Over priced is one thing! But lazy, unreliable and uncaring employees like GEORGE!! Will be Sadly the end of ALL STARS good name. I don't even want to give one star!!

Excellent! Excellent! Excellent!!! My organization wanted to present our COEM with a Leadership…read moreExcellence Award, and we were in a pinch for time. So I reached out to California Trophy in desperation with the hopes he would be able to have the award completed within a week. Adam was super professional and willing to help as quickly as he could. I sent him the design we wanted along with our logo and the verbiage. Within a day, Adam had a mock-up completed and emailed to me for approval. Once I have the go-ahead, Adam had the award completed within the one week deadline we were needing. When I went to pick up the award and he showed it to me, my jaw dropped at how beautiful and accurate it was. We will definitely be using California Trophy in the future... it was a seamlessly excellent business transaction! Thanks, Adam!

Adam did a great job for us on custom trophies. He created exactly what we wanted and completed…read morethe order amazingly fast. I highly recommend this company.

I had such a great experience, he helped me gather and organize my thoughts and bring my ideas to…read morelife. Such great service, amazing products and punctual. Highly recommend, fairly priced

This establishment provides outstanding products & Brandon has the best customer service! Highly…read morerecommend to all who need plaques & commemoratives! Best place to get going away gifts completed on time!!!