This place has really gone downhill. It was extremely dirty when I came in--trash all over the…read morefloors, machines not wiped down, and just an overall neglected feel. Several machines were out of order, which made it even more frustrating trying to get laundry done. What really bothered me was that someone came in, collected money from the machines, and left without making any effort to clean or take care of the place. That tells you everything you need to know about how it's being run right now. There was also a ton of pet hair inside multiple machines. I'm allergic to pets, so that was a big issue for me and honestly pretty unacceptable in a shared laundry space. I even ended up picking up some of the garbage myself because it was getting on my nerves. It's a shame because I used to come here years ago, and it was a completely different place--clean, well-maintained, and you could tell the owners actually cared. Now it feels abandoned. Honestly, it's no surprise to see it up for sale. I won't be coming back. I'll be finding somewhere else to do my laundry.

My wife went here and said it was the cleanest laundry mat she'd ever been in…read more Up to date machines and the owner was very nice and enjoyable to talk to!

A few weeks ago I had a problem with one of the washers on a Sunday. Usually there is an attendant…read morebut this day and every Sunday after I have not seen one. I had Toruń my clothes through another walk with water every where to have them dry enough to put in a dryer, this lead to a longer stay than planned. There used to be a phone number to call if problems were had but now the only one is the one that rings in the store. that is much less than useful. so any problems that occur go unaided. been in habit of bringing my own change in case the changer is out.

I'm a local who goes to the laundry mat pretty frequently, and when I do this one is my pick. But…read moreunfortunately for me tonight will be the last time. I have always went later in the evening & never had issues but tonight against my better judgement I left long enough to get some dryer sheets & when I returned the lights were off & the doors locked. I immediately panicked & tried to get ahold of the owners on Facebook or any number I could find with no luck. there worker Kim said she couldn't help me, that she didn't have access to the severity system. I begged for her to get ahold of the owners just so I could get my clothes out and take them elsewhere to dry, she said there was nothing she could do. Now, not only am i out the gas & money and detergent I used, now my clothes will be mildewed & will need to be rewashed. I had to scrape change just to make this 1 load happen & now I have no idea what to do. I would never do someone this way.

The coin machine didnt give me my quarters for my $10 but I put a dollar in rite behind the 10 and…read moreit gave the quarters for that. But I have been trying to to get in contact with the owner for days and have left voice after voicemail and he still won't return my call

Still 1 star, in case you were curious. I wasted so many quarters trying to dry clothes for an hour…read moreand a half that were still soaked when I took them out. This place is pitiful.

They do not offer their business Hours!! Also.. I tried…read morecalling... Recording.. This number has changed..... and the new number is Unavailable!! Very poor customer appreciation and Service. If you do happen to leave a less than perfect comment... Prepare for the owner to tell you by off... or... Go to another Laundromat... she could care less.. Very Low Class!

I drove here from Huntington because of the reviews. Well worth it! Jennifer is everything I read…read moreabout her in Google reviews. I've hopped around a few laundromats looking for someplace I felt (COVID) safe and boy was I happy to see Ms Jennifer wiping machines down, offering patrons hand sanitizer, and disinfecting coin cups and offering assistance to everyone! It was BEAUTIFUL. It is hard to make companies and their employees understand that if your customers die from this virus, you WILL lose money. People and safety first. When customers see this, we appreciate it and will pass on word of mouth or by Yelp/Google reviews. Also, I did not notice ONE broken machine and I'm sure it is due to Ms Jennifer offering assistance to those who may be less experienced. Thank you Ms Jennifer for your work ethics

Very helpful and friendly. Modern nice machines, and fast dryers that get you out fast- even when…read morethere's a crowd. Need faster? They Wash, Fluff, and Fold for a very reasonable cost. Good locations nearby to grab a meal while you wait- or grab a drink and snack inside. Forgot something you need? They got Detergent, Dryer Towels, Fabric Softener in Vending.

Great place! It was my first time here and the owner made us feel so welcome, on top of being…read moreincredibly helpful. We brought in three bulky blankets and he showed us what to do, to get them clean. Like another reviewer mentioned, if you forget something, like detergent, they have it. Very comfortable atmosphere and great service, would definitely recommend!

Have used it when washer is down. Machines work, pretty clean store as well. I recommend.read more

Me and my little beautiful lady been using this location for going on two years now,Never had no…read moreproblems with the machines,there's lots of machines so your guaranteed to start your washing soon as you arrive,Large space,Nothing but good experience's!

Nice equipment, very clean atmosphere, and helpful staff. I use the Wash Board for ironing and…read morethey do an exceptional job at a very reasonable price.

This place is actually located in Whitesburg, KY. I had to choose Louisville as the city because…read moreapparently Whitesburg is too small to be identify as a city. Fortunately, I was able to pin point the location on the map. There's not much to say about this business. The machines didn't break down on me and the place was clean enough, therefore, my experience there went well. Their prices were reasonable - $0.50 each for 1 load of Tide detergent and 2 bounce sheets, $1.75 for the washer, and $0.25 per 10 minutes of drying. There are 3 laundry places in town. I chose this one because it was the closest one to the place I was staying at, Super 8.

I usually go first thing in the morning.You would think it would be clean from the night…read morebefore.Whoever cleans, there's actually dirt everywhere.In piles , like somebody swept it and piles. Then one of the customers that came in behind me said, all that's okay, me and my wife clean that up.And I said, do you work here?And he said , no , he said , but the girl gets tired and we clean up after her. You have to pay to go to the bathroom. I've never seen a worker there , and I even pushed a buzzer because I had a question and no one answered.

I went to The Laundry Rack in fairmont wv and put My Money in the machine. However, this machine…read moredid not work. It has stopped. I had to put more money in the machine again it stopped. I called the manager. She said that she would look into refund my money. I called a second time because it had stopped again. They was supposed to refund my money. Called four times in the next two weeks finally got the owner. He said that he had refunded me $35 when he had only refunded me 19.75. The machine says one price but then they charge you another price a higher price. I don't suggest anyone go there. I will never go there again. They're bad for business. The machines don't work. They take your money and don't be refunded. Then they lie to you when you call them. I give them a -4 out of 10.