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    Troy Rice Insurance

    5.0 (1 review)
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    10 years ago

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    Ask the Community - Troy Rice Insurance

    Sara Sordi Insurance Services

    Sara Sordi Insurance Services

    (20 reviews)

    Sara has been my agent over 10 years. She is very professional, knowledgeable and responsive! I…read morewould recommend Sara Sordi Insurance Service to anyone looking for residential or commercial services. I have referred her to many of my friends.

    Communication. When you are working in insurance, communication is key. If a client is stuck on the…read moreroadway in rush hour traffic in Stockton and not only does the agent not answer their phone but leaves no instructions for the roadside service, well you get it. This is just one example of the lack of service I along with my 18 year old daughter experienced with Mrs. Sordi. Shoot forward a few months and suddenly the new insurance takes 3 times the monthly charge in one swipe. If you tell a client " I'll call you in a few days" when they reach out to you and it turns into 6 days and $$ still not returned? The rates were great! No doubt. BUT when your clients rely on you for help and service and your communication is about as effective as making smoke signs using fire, ya you get it. Lastly, when the client ( ya me) tells you I no longer need your services, cancel my insurance and all you do is say okay and not even offer to try and fix the problem, well you feel like one the misfit toys. Oh ya, because I was forced to call my bank and report fraud charges and stop the payment, I found even better insurance through Costco. Ameriprise not only beat Mrs. Sordi , they actually communicate with you and call you back in the same hour!

    DiBuduo & DeFendis Insurance

    DiBuduo & DeFendis Insurance

    (2 reviews)

    Even though I elected to obtain our coverages with an insurer that deals directly with the client,…read moreUSAA, Christian Defendis' exceptional professionalsm deserves a review. He knew I was obtaining additional quotes but it did not alter his attention to detail and responsiveness to our questions. This treatment continued even after I told him we went with USAA. Of all the agents we spoke to, Christian by far was the most thorough in obtaining specifics. I felt confident his thoroughness would afford us the type and level of coverage that would have us adequately protected. Insuranace is for protection and peace of mind. It was apparent Christian sincerely cared about his clients, even the potential clients.

    Walked into business with my current insurance policies. Receptionist had to call someone to ask…read morewho helps walkins. Finally had a representative take me to a conference room. He copied my policies and took my contact info, assuring me he would contact me with a quote. After about a week, received a phone call and answered some questions. Then after more than another week, I sent an email to representative who had made copies of my current policies. Then sent an email to one of the owners. Owner sent an email asking for phone number, assuring he wanted to talk to me to get info on what had transpired. I got a phone call, not from owner or representative I had met with, simply stating they could not get me a better insurance rate than I already had. How can this company take three weeks to do what Geico claims to do in 15 minutes???!!!! Such lousy customer service!!!!

    A To Z Insurance Inc - Centrally Located in Fresno

    A To Z Insurance Inc

    (7 reviews)

    I would have given A to Z a higher score but allow me to continue…read more.. First off, I moved here to Fresno from Medford, Oregon. I knew I wanted to go local so looked in the phone book and honestly, A to Z Insurance was at the top and not far from where I live -- so off to start the journey of insurance. Once there, I spoke with Shirley who was very nice and found me a nice price. And, probably not her fault at all but California/someone seems to require about 3 feet worth of paperwork which was frustrating. My arm literally was sore from signing so much stuff. Anyway, got my insurance and was quite happy. Fast forward to a few months ago and since I got another ticket I now have 2 points on my record thus losing my good driivng discount. So fair enough, my insurance went up to $140 from about $95 -- enough to cover my cell bill. I called A to Z and they acted very indignant that I wanted to switch. I told them in this economy I had no choice but honestly was happy with them and would go back come renewal as I will have only 1 point -- thus getting my good pricing. I felt I left with a sour taste because they were not that friendly when I left which is why I can't give them a 5. However, while with them -- they were always friendly, quick to make any changes, and all around great people -- just don't leave them!

    Robert Kolstad helps the business through and beyond. We've used them for the last decade and has…read morehelped us navigate HR, all business insurance and everything beyond.

    Troy Rice Insurance - insurance - Updated July 2026

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