I owned an insurance agency for over 20 years, until just a few years ago I had to medically…read moreretire, and almost didn't make it. It was "relationships" the actual person(s), employees, business owners that was important in my office. I guess things are different for this agency's employee base or at least Bill Shearer. Every conversation we had, whether written, oral or using technology, Bill's point he was driving home was not getting me a better insurance company (the 1 he did quote had been recently downgraded to a bbb financial rating -not optimal and the company rep who tried to answer my question about the rating didn't even know they were downgraded),k but what he could get .....and in his last email to me, he basically said: sign the agent of record letter and I can help you - if not, good luck. I HAD SIGNED 2 AOR's one made by me, the other he sent me electroncally, I signed and sent it, "he never got it." I'll tell you more about that day later.... Now I started my conversation after filling out their online form for a quote, what had happened that made me retire, that I knew their agency has a good reputation for service and how I came to that conclusion - which was why I was calling, after 23 years of being with another agency, it was time to shop agencies. Let me be clear, I am kind of a needy client, but there are reasons for that and because I know the industry. I had a coverage question ( I have cognitive issues now, so sometimes it's mot easy for me to understand things or have to relearn things) he explained it to me and almost made me feel stupid, because I had to ask again later - partly because of a difference in information I recieved from another carrier. He basically said: hey I told you that already...ok let's set an appointment which we never met because of issues with me, but also because of circumstances out of my control. .so here goes. I had rescheduled one meeting and was getting ready to meet Bill, but I didn't like his focus on commission and I wanted to wait till I had both renewals in my hand. So I called Bill told him what I wanted - he still wanted to meet and "get that agent of Record signed?" Ugh! Got to have it by the end of today or we'll have to wait a year".Ugh! OK, I'll get going. I go out in the garage, my tire was flat. Now I have Parkinsons and a disabled vet (which BIll knew) and while having great dificulty getting the lugs off - all but one and it broke my wrench. I called Bill to let him know I was going to have to call for assistance, which didn't come till later. I recieved at least 3 emails and a telephone call, basically telling me I have to the end of TUESDAY - that day or he couldn't help me this year (likeI'd go back). After the crew changed the tire, I thought about it and well be forgiving Robin...so I signed it and sent his electronic form/signature back to him. Left him an email telling him this, then later I left a message saying that I wanted to wait, until I had both renewals and this is what I got back: "I'm sure you tried to send it Wednesday but it wasn't completed properly or it wasn't submitted properly as I never received it nor is it completed when I go back into Formstack and check on it. I'm sorry this didn't work for you as I tried several different times and options to try and help you. Again, it's not that I CAN'T WAIT it's that these companies require at least 15 days to get an AOR changed over to a new agency and it's every company we have that require this. Today is the LAST day to get the AOR in as it would be exactly 15 days, so if you can complete it today, then great but if not, the company will not allow me to do an AOR for the auto as we won't have the 15 day window that they require." I" wish you the best as well and again I'm sorry if we can't complete this today as I tried all I could do to help you!" Issue 1: that's ok Bill I'm fine and the truck got fixed. Issue 2: Do you hear the Hey stupid?? Issue 3: You notice he says: "ITS NOT that I can't wait..." what I would have said was:' Hey, how'd it go after we hung up, you ok, truck ok? We can do this anyway you want, we can go with another company or go with the same company, I'll ask fora commission exception PARTICULARY because they have caused the problem by not getting your renewal out timely. Dana Nulty used to run a tight ship; I worked for Nulty as a carrier rep, maybe Dana's no longer there. I am going to copy this to the Operations Manager Ms. Tatum Culhane. IF YOU WORK WITH THEM BEWARE what the rep's focus is, let the buyer beware. Please forgive the typo's its very hard for me to type

From the owner: At Nulty Insurance, we seek to provide an experience for a client when they purchase insurance, not…read morejust a one-time transaction. Because we're always looking for creative solutions, we're able to provide something for everyone -- whether they're looking to protect personal property, take care of their employees, or insure their business. To do it, we offer amazing customer service and cutting edge technology in a fun, friendly atmosphere. Our clients know from the very beginning that we'll work hard for them and that we care about them, not as another number in a ledger, but as a partner. We understand that relationships are built by people and we're not afraid to show that we're fun and friendly.

I am posting here because Kelly is our agent. Saving a few dollars with Allstate will never equate…read moreto the aggravation, lying and stonewalling down by Allstate Claims that I have had to deal with for 4 months now not having my Mercedes Benz. Meanwhile, as I make monthly payments on my car that is not in my possession, I am made to feel as though this large company can do whatever they wish to a small fish like me. Our home and auto policies that we thought were saving us money, has turned in to a nightmare, and any savings is not worth all of this. I have reached out to Kelly Peters before and got the "Well we don't really have anything to do with Claims", and have been passed around her office with no help. But if you're late one second, what happens?!?!? Do more research and go with another company, hoping you won't have to use your policies, but if you do, this company is NOT the peace of mind they lie about with their commercials.

They were very patient and answered all of my questions. I ended up saving a couple hundred dollars…read morewith better coverage and a office down the road. So I definitely switched over from Liberty

If you're needing to get back on your feet in regards to insurance, these folks have you covered. I…read morebroke my back a few years back and wound up going without insurance for over six months (I wasn't driving so I took coverage off my vehicle for about a year). When I got back to driving, MAN did I get a rude awakening. Every place I called was quoting me around 400 a MONTH for PLPD (mind you, I have a clean driving record. This was solely from being considered "high risk" for my lapse in insurance) Ted Kieslings office got me insured for about 150.00 a month and it has since gone down to 120.00. The office staff is PHENOMENAL and are very in touch with their clients. They also are very adept at explaining complex insurance issues; when the new liability coverage came out in July, they helped dissect what that meant for me personally (I did NOT have decent healthcare at the time and they informed me that reducing my liability coverage for short term savings [like ten bucks a month] could really come back to bite me in the butt if I were to injure myself or someone else further down the road). Overall, wonderful service. Not sure if the staff has changed or if there was more to the story for the older review, but honestly I recommend my insurance agent to everyone I know and I've never heard anything negative this far.

Wish I could give LESS than one star... this office is the worst. Should have been tipped off by…read morethe totally unprofessional appearance of the office (a basement room in a dilapidated building, with dollar bills inexplicably thumbtacked to the ceiling) but decided to give them the benefit of a doubt. I could ignore the high rates and bad coverage (that was my bad for not shopping around I guess) but they lost me as a customer when, after I totaled my car in a pileup, they not only failed to file a mini tort claim on my behalf but LIED to me about it (told me they had put it in, and that they would "call me if there were any issues!"). It was a pretty rude awakening when I had to call the other insurance company myself, AND no claim had been filed... annoying AND embarrassing (AND a lot of money at stake). Bottom line: insurance is expensive and you spend a lot of money for it. THESE PEOPLE WORK FOR YOU, so they should WORK for YOU. This is not the experience you will get with Ted Kiesling... I would definitely go online. to one of the online brokers where you will not have to deal with any 'human error' or just lazy unprofessional folks not doing their job. Save your money and time!

I've wound up the process (see earlier critique) meeting with Nancy at the office, as she had some…read moreexcellent options that saved me money. Nancy is affable, kind, understanding and I appreciated her time. Be very specific in your wants - as well as the price; I was told "your coverages are the same," which I took to mean the global "same" meaning what I wanted outside of coverage, like manditory on-line billing (which I don't do) and even though there is a great discount for this, I don't want it, I want a paperbill - so, Nancy called the company rep and they said it was too late to change it. So Nancy promised to contact me in September to remind me of the charge; then we can change it back to paper. So, even though my contact there has left and follow-ups like returning calls and checking emails remain somewhat of a challenge there was a significant premium savings by switching, it makes me wish I would have trusted less and had them (the agency) show me options every year "(trust but verify, Ronald Reagan")! Your agent works for you. So I support this agency, but do your due diligence and shop the policies and service expectations should be high, you pay enough for it.

From the owner: Your Dedicated, Independent Insurance Experts…read more Independent insurance agents partner with more than just one company, and that means better choices for you. Like a personal shopper comparing rates and coverage, they can quote multiple insurance companies to make sure you are getting a great rate. Independent agents are always looking for new solutions and product lines so it's no wonder agents choose Progressive more than any other carrier. Progressive agents can offer a full line of products, including auto insurance, motorcycle and ATV insurance, commercial and business insurance, RV insurance, boat insurance, personal umbrella insurance, and home insurance. Progressive starts with competitive rates and adds other ways to save, such as the Multi Policy Discount, Homeowner Discount, Good Student Discount, Multi Vehicle Discount, Paperless Discount, Paid In Full Discount, Five Year Accident Free Discount (in certain areas), Snapshot Discount, and Three Year Safe Driving Discounts. Finally, if you're ever in an accident, Progressive will get you back on the road as soon as possible while guaranteeing repairs completed by its network of repair shops. Independent agents are insurance experts. They're ready with personal service, free quotes, price comparisons, advice about coverage options, and help with all your insurance needs. See for yourself and stop in or call your local agent today.

Let me first start by saying when I bought my new house I left Ryan Smeader State Farm to save a…read morefew dollars. Two-years later I returned after several revelations: #1 - While slightly more expensive State Farm covers me for more things on my home and auto than my former provider. They have a few built in riders for personal items and things that my other provider wanted a lot of money to insure. They also offer innovative services I have not found elsewhere in my searching. #2 - They want to know me, my family, my goals and dreams and to do their best to protect that which I care about. My former provider had no relationship with me, had not not even taken the time to meet and get to know me. Because of that they allowed my policy to expire without so much as a call. By chance I realized that my insurance had lapsed and needed to get it fixed. My last company made me refill our paper work and submit documents and left me feeling that I was a new customer, and not valued at all. I can tell you from my previous experience Ryan Smeader State Farm won't let that happen. #3 - Great and wonderful staff. I worked with Christy and she was absolutely fantastic. Aside from her knowledge and thoroughness in her explanations, I found her to be extremely patient, competent and caring about my questions. She was not going to let me sign until we had exhausted all angles and questions of my policy and I love that. I need people in my life who are in my corner and honest/straightforward about what I am getting into. My previous providers documents were complicated, hard to understand and clearly written entirely by lawyers. It was not super clear at all angles what I was and was to covered for. While money is a critical component to every financial decision, getting the best coverage and support is even more important. I realize now looking back I let my short term thinking dictate my pocketbook decisions instead of realizing that Ryan Smeader State Farm was always going to have my back no matter what.

Great office everyone is so helpful!read more