Keep scrolling, don't even consider it. I think most of the reviews are friends. They made so many…read moreerrors on my policy, admitted it, but refused to credit my account back. Customer service is non existent. Losing a customer over their $32 mistake? I had "Jake" from State Farm cute . At first. All the way up to Lance Greer, incompetent. I found the errors and I had to fix them. Or tried to. "My Bad" was the excuse they gave me for their errors, really? State Farm? " MY BAD". I will be filing a complaint with BBB and the State. Also I will post this across social media so people are warned of how this agency operates. More to come. No responses from this office please I can't listen to anymore excuses. Be a professional. It's extremely unfortunate that they can get away with this. But I will make sure that potential customers have a chance to read the review and how they operate.

I've been with State Farm for over two years now, and again, I have to tell how great the customer…read moreservice is. My agent Logan is always so easy and wonderful to work with, every detail I need changed or every other type of insurance I need to add to my plan is bullet pointed on what I have covered and he ALWAYS keeps me at an affordable price. Everything from my vehicle, renters, to my newly started small business. I always reccommend this particular State Farm to all my friends family and colleagues.

2024-We had a wonderful experience with Amee. Kind and helpful service…read more 2025- An update, my kiddo unfortunately had a small fender bender. State Farm and Jordon with Ken Rose's office have been AMAZING throughout the entire claims process! They have followed up every step of the way, recognize my voice when they reach out and have expressed kindness and care each time I have spoken with them. Wow, to be treated with kindness and humanity in this day and age is such a positive experience apart from other insurance companies. I'm truly impressed and extremely happy with my choice in working with this agency! Thank you for your outstanding care!

After moving from California to the Kalamazoo area, I needed a new car and motorcycle insurance for…read moremy family. Justin W. from Ken Rose State Farm is absolutely the best! He was very patient and sounded like he LOVED HIS JOB! I think I can say that most customers are more willing to hire a company when they hear a happy and energized agent who is making the sale. Unlike most agents you hear over the phone who sounds like they just want to go home. He patiently talked me through all my options and helped me select the policy that fit me the best. Best experience ever!

Kate did a great job going over my policy and got me a great rate on two vehicles. She was very…read morefriendly and informative.

I made an appointment and wanted insurance quotes for with my car, house and business vehicle. i…read morespoke with I think the lady's name was Cynthia?? (older lady).... far back to the left. I handed her all my declaration pages from last year's policies and told her what had changed. There were only few price increases, everything else was the same. She asked what price I was quoted this year. I told her I would rather she do her quote and I will make a decision without giving up that information. A few minutes later in the conversation she asked again what the price was and I said "a lot more than I paid last year". She said "you're not going to tell me are you?" I said no. She looked irritated. It's not fair to barely beat another competitor to get the business which I've experienced before. I wanted the honest quote which should have been easy enough to do with everything I left her. I waited for her to respond a couple weeks and never heard back. I ended up with another carrier and feel very comfortable with them. It all worked out for the best.

I typically only review organizations that deliver exceptional customer service, which is why I am…read morewriting this review for Allen Harmon Insurance agency in Battle Creek. I recently transferred a vehicle to my cousin and Barb was able to research and find the best coverage at the best possible price. After finishing the necessary paperwork, she proceeded to review the insurance coverage and recommended a 6 month review to maintain a competitive rate in the market. So often organizations talk about customer service, however they rarely deliver the service they sell you. Barb went above and beyond, providing a "white glove" treatment for our insurance services, and that is why Allen Harmon Insurance will have a customer for life! Many thanks to Barb and the team at Allen Harmon Insurance.

Very helpful, patient with you and understanding. They don't have you waiting for long periods of…read moretime. They are very professional and very helpful!

Love our credit union! Great employees! Friendly and helpful! The Kalamazoo branch same thing --…read morecourteous, friendly, helpful people! Whether you're looking just for a checking/savings account; CDs or other investments, or for a loan on a motorcycle or car -- great people to deal with!

Before I turned 65 I knew I needed help choosing what plans to get for medical care. I hired…read moresomeone to analyze my situation and advise me. When I moved from California to Michigan I needed help figuring out how to get care in a new state. Collin Schuiteboer of Clear Strategy came highly recommended by two different people. After sitting down with him I realized I paid for something he does for free! This office only does health insurance. It is their specialty and they know their stuff. My husband is turning 65 next year and he will definitely be using Collin's services to get an education on all the various options. For all your health insurance needs, call this office!

Ms Thomas was great at explaining all the variables on Medicare D and Advantage plans. Thanks for…read morethe directional help.

I have never went thru an insurance business that goes above and beyond to find consumers the BEST…read morePRICE AVAILABLE !! I HIGHLY recommend this company to ANY and EVERYBODY looking for the cheapest rates . They are all kind and on top of it when I've called or messaged. I was blessed to have found them JP is the man all day, but love you all Thank you so much !! JC

Great service and always looking out for my best interests! He has consistently called to update…read morecoverages, and let me know when to take advantage of better rates. Thank you!