I would like to preface this review with the fact that I have been in service my entire life,…read moreincluding managing a hotel myself. I currently work for American Airlines at the Charlotte Douglas Airport. The front desk agent Matt - caused me to walk away from a prepaid reservation and pay to stay at the Hilton Hershey property instead. Which was amazing, by the way! I had a reservation for 6/15, and had called the week before to reconfirm an early check in. After working my 8-9-hour shift, I drove over 7 hours straight to Hershey PA to take my elderly mother to a concert at Hershey Stadium. Once arriving at the Fairfield, Matt brusquely replied that I did not have a reservation. I explained to him that a Marriott Vacation Club Member had gifted me the room and it was registered in my name as well as theirs. He then "found it" and told me there would be no early check in although I had confirmed, and I would have to wait until after 4pm. Mind you it is 11am, and at this point I have been awake well over 24 hours and am feeling faint. He was so nasty, I took a step back to take a calming breath. He was then so rude to the next lady (in front of her children as well) that she exclaimed "is this how you treat Marriott Bonvoy Members? WOW!" I knew I was unable to reason with this individual, and I was too exhausted to escalate the issue. So, I simply left and took my business elsewhere. I called today after some thought on the matter, hoping to give grace, and it was Matt who answered the phone. He was disdainful, snide, would not provide me with the GM's name or email and disconnected the call. I called Marriott Bonvoy myself and got the information I needed. Matt is ABSOLUTELY NOT the person Guests should EVER see and interact with upon entering a Marriott property. A welcoming smile and spirit of kindness is necessary in our industry. Matt has none of these qualities. Like I relayed to Corporate, Matt is most definitely a cause of loss of revenue for this location. On a more positive note, Zira and Melisa at The Hampton Inn Hershey saved the day! Highly recommend!!!

Really a 4.5 star... we had 2 king sized rooms . One had a sitting area and seemed more spacious,…read morethe other lacked as much furniture and had an old light and a few other items which probably should have been removed. Hotel was very clean! Service at breakfast was excellent, as were the options for a buffet styled meal. Front desk staff was very nice as well. Would definitely stay here in the future.

Excellent room. Clean. Love it! Windows can open to get fresh air. We stayed at the villas…read moreright across from the concierge lounge at the hotel Hershey. At the lounge there is always something to do/eat/drink/chocolate. Lots of seating in and around the bldg. big tvs to watch and soft music playing. For breakfast it was continental (bagels,toast,muffins, juice, croissants). Free. All we really eat for breakfast anyway. then all day there are bags of chips pretzels tea/coffee/hot chocolate/soft drinks dispenser (sodas/lemonade/iced tea/gatorade). At 11a they roll out snacks,big cookies,etc. at 5p there's a reception with prosciutto,olives, Brie,salami,crackers, wine, beer, etc. then dessert like mini cakes at 7:30p. All part of the room fee. We requested a microwave in our room for my daughter's allergies. They forgot, but there's a microwave to use in the lounge. Yay! Oh and there's board games in the lounge too. There are utensils and plates avail all day for use. Didn't see fire pit lit up for s'mores. Maybe that's during the summer. Hubby got to use the hotel shuttle to take him to the ice hockey game and back. Driver knew when game was over so they were waiting for him before we even had to call. Free admission to Hershey museum and garden. Ok teeny tiny nitnoid grumbles. Our pillows were only down pillows so during the night, they compressed. No other options in room. Hotel comforters were great, but very noisy due to high thread count or too much starch.

Beautiful. Very clean. EXPENSIVE. Close to the park and the Hershey gardens. Bed was comfortable,…read moreroom was small and somewhat dated for the price of everything. Quiet time is from 9pm to 8am. Pool closes at 9.

This was the best Marriott I have stayed at in my life (towels could get renewed though) they had…read moreKareoke, Dole Whip Cocktails, and the kindest staff. I felt so welcomed and the vibes were peak

The patrons staying at the hotel last night were pretty much split between large family groups with…read moreyoung children and singles/couples/friend groups like myself. We were all going to two very different concerts in the area that night. Upon returning to the hotel after the concerts and planning on a snack and drink at the bar, we found that the giant TV in the lobby/bar area was tuned to the UFC event. The huge and rambunctious family crowd was gathered around to watch what the others of us felt was inappropriate, especially since it had been mentioned that there would be a karaoke night. When we asked if the show could be changed, we were told that the other guests had requested to watch, and it would stay tuned to the UFC event. I feel like a hotel should respect the values and requests of all guests in their common areas, not just one group's.

A little small, but very nice place. Room was clean, and well maintained. Price was very cheap for…read morewhat you get. Motel has a pool ( closed for fall ). Laundry, ice machine, and snacks sold in the office

I have stayed at this motel many times both short and long term. Has an ice machine for the road…read moretrip tourist, one washer (2.50) and dryer (1.00) both in working condition. This place is very well kept I have put in a word to get smart TV's installed with NETFLIX. Walmart is about 3 miles away with two sheetz at opposites ends one in Hummelstown and one towards palmyra. I hope this helps and yes there is a local plant fitness in Hummelstown

My recent stay at Hershey Lodge had its highlights, but overall it could definitely use some…read moreupdates to match the expectations of a resort-style experience. The rooms felt dated - particularly the bathroom, where the wallpaper was peeling and the bathtub showed its age. The overall décor could benefit from a refresh. Small touches would also make a difference; for example, swapping the chocolate bar welcome for liquid body wash instead of bar soap would feel more practical and modern. I stayed for a conference, and while the buffet food was decent, the desserts were the standout - especially the brownies, cookies, and flourless chocolate cake. Those were definitely a win. The waterpark was a lot of fun for the kids and a big highlight of the stay. That said, it would be great if both the waterpark and on-site restaurants had extended hours, especially on weekends, to better accommodate families. A few logistical frustrations stood out as well. The check-in line was extremely long, so be prepared to wait - it would be a huge improvement if they offered a virtual check-in option. Additionally, room service does not come during multi-day stays, which was disappointing. A simple refresh between days would go a long way in improving the guest experience. Overall, it's a pleasant place with family-friendly features, but it didn't quite live up to other resort experiences I've had. If your main focus is a waterpark getaway, you may want to consider Great Wolf Lodge as a comparison.

Stayed here for the first time when I attended the PETE&C conference…read more Excellent and friendly staff, chocolate everywhere, connected to a few restaurants, and well kept grounds throughout. I didn't get to experience all of the amenities but they are a plenty. I love the decor and friendly staff. I'll definitely be back to update this review.

I can't even begin to describe how beautiful this property is. Horses, barn cats, color changing…read moreleaves, the smell of fresh waffles and baked cookies cover the house daily. We thoroughly enjoyed our stay. The fire place inside the bedroom was a cute touch. The check in was easy with a name displayed note on the door when arriving. We will definitely return!!

My wife and I have had it a tradition to travel to Hershey yearly for an anniversary getaway. We…read moreoriginally planned to travel to different B&Bs for every anniversary, but after visiting Westwynn a few times, we changed plans and come to Hershey every year. Three things that keep us coming to Westwynn yearly are: (1) outstanding and creative gourmet breakfast (truly unmatched), (2) the consistently warm, welcoming, and relaxing atmosphere of the Inn, (3) the supreme cleanliness of the rooms and common space. If you are looking for your next B&B spot; Westwynn is your spot!

I stayed here for a month, and I had a great experience. The customer service is excellent and my…read moreunit was clean and move in ready when I arrived. I didn't have any problems with noise or neighbors in the other units. If I ever need to come back to the area I would definitely stay here again.

If you are planning a trip to Hershey, I highly recommend staying at this hotel.My family, which…read moreconsist of four people, stayed in a double queen suite and it was spacious and comfortable. The room was meticulously clean. 5 STARS!!!!

This hotel was like any other *good Holiday Inn Express (some have become run down, but not this…read moreone). Our room was clean, the pool was comfortable and never overcrowded, and you can't beat the location if you're in town for Hershey attractions. We had an enjoyable stay. Negatives: It was pricey compared to others, and I'm not keen on being charged extra for a cot, for a small child.

We stay sometimes overnight for NYE. Never had any issues…read more We were there visiting family from KS that have been staying there for many years. They have a booth at a show near by. This year during your renovations their room has been compromised a couple of times, first time, management did move them. The next complaint of backed up toilet (which was fixed very unprofessionally) attendant used bath towels to clean up floor! Really?!! They had coffee but no equipment to make the coffee. I will be talking with them today for a visit and I hope they were moved to another, nicer room...: PS please fix the metal container that holds the eggs....very loud when closing and does stay closed.

Had an amazing time at parkside yesterday! The bartenders were super attentive and extremely nice…read more Mo was a joy to be around and she makes the best drinks. Can't wait to come back!

The wings were awesome! The service was amazing. We had a…read moregreat time. I didn't even know this place was here. It's right next to Hershey park. We decided to check out the town of Hershey and ignore the park . I can't wait to go back. Very nice place.

We recently stayed for a weekend during a last minute trip to Hersheypark for end of summer with…read morethe kids. Overall our stay was good. With the exception of someone I spoke to on the phone who was incredibly rude, the morning before we checked in when I called to make sure we could stay in the same room for both of our nights (split reservation)... the entire staff was pleasant and helpful. But I really have to give major kudos and credit to the breakfast staff! Suffice it to say, breakfast time gets BUSY around 8:00/9:00 on a weekend morning. They were on top of keeping everything stocked and navigating around lines of people (seriously the waffle line was like 10 people deep). One gentleman in particular (and I wish I had gotten his name) was super helpful after a kid stuck his whole hand into a bowl of chocolate chips so we needed to ask for a replacement. The hotel shows signs of age and nothing is perfect (the shower head was SO HIGH I had to stand on tiptoes to just adjust the stream) but overall it was a good stay. The bed was comfortable... maybe a little firm... but I was THRILLED to find they do do use the crappy down pillows that every other Hilton Brand seems to use. The ones that support your head for about 30 seconds. So this made for a much more restful night of sleep. And of course it is pet friendly with a convenient doggie station on a decent size grassy area that spans the back of the hotel. I WOULD recommend that housekeeping pay a bit more attention to what toiletries they hang in the shower (LOVE LOVE the full size ones that not only cut down on waste but also mean our whole family of four isn't trying to make one tiny bottle of Neutrogena last). The reason I say that is because we didn't have shampoo in our shower. We had shower gel, conditioner, and LOTION. Haha. We're Diamond members so have stayed in a few Hilton properties. And many of them Hamptons. I was not disappointed with this stay. With its proximity to the park (easy in and out), it's a good deal.

It was amazing stay for the night and the food was very good too and would recommend it to more pplread more