recently stayed at this hotel and was extremely disappointed with the experience, starting from the moment I checked in. The front desk clerk seemed to have an attitude and just said, "last name," when I approached. To make matters worse, the screen you have to sign is so small it's nearly impossible to see, which is a major problem for anyone with vision issues. The condition of the room was even more shocking. When we opened the couch bed, we found yellow stains all over it. The problems didn't stop there--the shower curtain was covered in mildew and mold, and the windows were so filthy with grime that you couldn't see through them. Walking on the carpet made my feet dirty, and I was disgusted to find pubic hairs on the bed sheets. It's clear that the housekeeping staff does a terrible job. Beyond the room, I also felt insecure because the front desk was often left unattended. The only decent aspects of the hotel were the small pool and the breakfast. I would not recommend this hotel. If you do decide to stay here, be sure to check the cleanliness of your room thoroughly. read more

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Terrible experience!! Stayed for 3 nights for a basketball tournament. Washer was not working to wash uniforms. Asked front desk staff to help. He was very rude and said he had things to do and used about every swear word while sticking a comb in the machine!! Had to go to the laundry mat at 11pm!!! Asked for an hour late checkout so our daughter could shower after her game before driving the 18 hours home. Offered to pay and staff refused saying it wasn't their problem!!! Also the whole 3 days no housekeeping. We emptied our own trash cans and got our own towels! Had a fire alarm (not real) at midnight!! Avoid this location at all costs!! read more

This hotel is a clear reminder why and how short term rentals (airbnb) took over the hotel industry. There were so many things incorrect I'll list them. 1) Room 422 was musty which means the air conditioner was moldy and hasn't been cleaned in a while. Sure enough there is mold on the grill of the unit and the filter hasn't been cleaned in a long time. Also the unit is so close to the bed that it blocks any of the air and freezes anyone sleeping in that bed. 2) There was used soap in the shower, a roll of toilet paper more than half way gone and the shower head is cracked which sprays water all over the place. The stopper for the tub was broken, so I couldn't give my kids a bath I had to struggle through showers with them. 3) The dining area, breakfast is over promptly at 9:30 and they stopped refilling around 9:00am. My family was enjoying coffee and talking around 9:45 and they completely shut off the lights on us to leave. I approached front desk and they said it was a gentle way to tell you breakfast was closed. I said we are all done eating just talking and enjoying coffee and that was very rude. He said thanks for the feedback and he'll just that as a teachable moment for his staff. That night we come to the hotel with to go orders of food and all the chairs are on the tables. I asked if we can use the dining area to eat our dinner and the front desk woman did no. After asking to speak to the manger she said the manager was gone until Monday and left them instructions not to allow that area to be used outside of breakfast hours. After asking for additional seating she told us there are no options other than our room. So we had to cram 15 people in one room to eat when there were over 20 tables and chairs just sitting there not being used. 4) Room not completely clean, there's chewing gum stuck to the side skirt of one of the bed, the blue comforters had stains on them and I found wrappers on the floor. 5) I got nauseous from the chlorine levels in that pool. They need to have someone qualified service the pool and bring the chemical levels in balance. 5) Ironing board was broken I called for them to bring us a new one, nothing arrived. I'm very disappointed with this facility and the level of service they offer. We paid $280 a night for two nights and I'm not seeing the value of my money. This is a $100 a night place masquerading as a top tier location. read more

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An above-average pile of very good in the middle of nowhere. The room designs are delightful. Well designed. Heavy restrictions on services and offerings during COVID times. read more

Pretty good value. I needed a place to stay in the area and mostly settled on the Comfort Suites because it was very close to where I needed to be in the morning and anyplace else was either a lot more money, meaningfully farther, or a little farther, a little more money, and had listings that looked no better. But it was based on a quick Google review. I came away pretty satisfied. The visit was during Covid restrictions, so they'd shut down breakfast (so I can't review that), but the suite was spacious, clean, and thoughtfully set up. Since I'd forgotten the plug part of my phone charger, I appreciated that they had USB charging ports on the nightstands. The mattress was comfortable (slightly on the soft side if you care about that). The ice machines are conveniently located. The lobby was comfortable, too. They have plenty of free parking, and the location is very convenient to the highway. You can't really walk anywhere, but you can get to anything you'd need quickly by car. Comparing it to other hotels in the area, you get a spacious suite for a rare that's competitive with rooms elsewhere while getting similar amenities. I'll strongly consider staying here again next time I'm in the area. read more

They would not work with us through booking . Com. They both said it was the others fault, and they wouldn't honor their relationship with each other. If you book through a 3rd party don't trust either one. read more

I tried several times to get in touch with the manager and never got a response. we stayed for one night for the Pink concert. we didn't notice anything at night but when the sun was shining the next day we were horrified. We had a huge stain on our comforter that looked like dried urine. this was not a cheap hotel either. you would think management would have handled this promptly. so disgusting! read more

I stayed here the first weekend in August as my family was visiting Hersheypark. I booked for the location to the park. It is less than a 10 minute drive from the park. The good... Room was large and appeared relatively clean. They had directv on tv so there were plenty of channel options. Indoor pool too. The bad... Check-in. Argh. There was one person in front of us. 15 minutes later we were just starting to check in ourselves. The person in front of us had already reserved a room and had everything needed ready to go so the delay was on the staff. Proximity. This is essentially in an industrial park. Nothing close by. Walmart is a five minute drive. Beds/Pillows/AC. AC was noisy and I'm not sure about the accuracy of the thermostat. Pillows were too soft and the bed wasn't anything special. Free Breakfast. Sunday morning was better than Monday. Yes they have hots (potatoes, sausage, eggs) but they aren't very tasty. Area was packed both days. The ugly... Our room never had a visit from housekeeping. We left at 9 in the morning, returned at 10 PM. Nothing. No fresh towels, garbage taken out, beds made, nothing. My wife went down for towels which were eventually delivered but there was no mention or reach out from a manager. There are plenty of other options nearby. As a choice privileges member, total disappointment. read more

I found this hotel while looking for accommodations close to the hospital while my grandson had surgery. Although located in Hummelstown (only 3 miles from the hospital) it was close and considerably less than hotels with a Hershey address. I paid about $185 through Hotels.com in prime season - June 2018 We checked in later in the evening. I inquired about a later check out but was told no manager was on duty to authorize that. However I did learn that because I was a Choice member I automatically was entitled to a noon check out (instead of 11 am). I didn't even realize I was a member (having signed up many years ago) but if that extra hour is important to you sign up for Choice membership (free) before you go. The lobby was nice and understated, not much decor but fresh and modern furnishings. I appreciated the fruited ice water after a stressful day and it was available at all times in the lobby. Look for it (located in a corner by the door) or it will easily be overlooked. My room was a pleasant surprise, it was huge! Probably the size of a modest one bedroom apartment. In addition to the two queen beds we had a full sized closet, bathroom with large vanity area, desk, dresser, fridge, microwave, coffee pot, and a whole other room that contained a fold out couch, chair, lighting, and ottoman. I was very impressed! It was clean and comfortable with the exception of the temperature being a chilly 56 degrees upon check in, even in 80 degree weather it was cold. I did need to call the front desk as there was an issue with the fridge leaking and not being cold but they came up promptly and fixed the issue. The bathroom was also clean and modern, with plenty of towels provided. The counter top was oversize and I liked being able to spread out all my toiletries. While the recent upgrades in the bathroom were noticeable there were a few things that weren't new and fresh. The wallpaper, artwork, and sconces were obviously left over from a 1980's remodel and showed their age. The sconces were rusted badly. Breakfast in the morning was good and had a wide variety of items. I felt bad for the attendant as there were a ton of unattended children helping themselves and making a mess, he could barely keep up. I personally threw away things they left on the counter and went behind them closing the fridge door. Breakfast was not enjoyable and was loud and chaotic. It would be so much better if people tended to and disciplined their children. Keep that in mind as you might want to grab breakfast and go to your room. By this time a manager, Michelle was on duty and generously allowed us to have a 2:00 pm check out due to my grandson recovering after surgery. Thank you Michelle! That little nap for all of us was much needed! Sidenotes: This is located in an area where food/shopping is driving distance but not far. Remote's volume and channel looked like a button but worked like a toggle. They had an indoor pool - a surprise I discovered when checking out. read more

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I like this place so much ... the rooms were huge and clean; we stay for 2 nights. the front disk man his name is Sam ... he was awesome when we get into the room it was clean and smells very good ...every day when we get back, we found the housekeepers clean the room and put a fresh clean towel ... the pool is not big one but it's not bad. overall, we Enjoyed our stay Thank you guys read more

Looking for a hotel last night and I stumbled on this place. Very clean, Beds are very comfortable, Breakfast not bad at all, RV and small truck parking, Quiet location, Restaurants close by, Hershey Park minutes away, Harrisburg minutes away. read more

Comfort Suites Hummelstown - Hershey - Hotels Near Me - Hummelstown, Pennsylvania

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Let me start by saying that I have stayed at countless hotels for vacations and sports tournaments. I have NEVER been told that the lobby is closed at 1030pm!! We were made to feel like we were children with a curfew!! We were in a private conference room and were told to go to bed. There are 2 security guards walking around the hotel. That makes me skeptical. I will also mention that I had to throw away half eaten food from my fridge as I checked in- obviously not mine! read more

I'm a coach for figure skating, my teams came into Hersey, PA for a competition. The hotel we normally stay at is under renovation, so we choose Comfort Suites......never again 1. Rooms not clean, fake eyelashes stuck to mirror, bobby pins all over the room around the bed, and pull back shower curtain to find dirty wash clothes handing on shower curtain poll 2. Breakfast terrible, the only thing I could eat was toast 3. Employees are rude, Front desk employees could use a class in customer service, and the night times security guard could use a softer tone with children. Motel 8 would be a better place to stay read more

Brand new hotel. It just opened last week. Great option if you need to stay near Hershey, but don't want to pay the expensive prices. It took us 15 minutes to get to the park with no traffic. Very convenient location. The hotel was super clean & comfortable. They also have 3 new Dell desktops & printer in the lobby for your use. Complimentary breakfast included cereals, yogurt, eggs, sausage, made to order Belgian waffles, etc. read more

Overall a decent place to stay when visiting Hershey Park. Being a few miles from the park it is priced more reasonably. Place has a new and clean feel, family suites are well laid out and generously spaced, and parking spaced are plentiful. Mattresses are on the softer side. That said there a few minuses: - Air conditioners are somewhat noisy than they should be - As in nearly all hotels, the AC blows the drapes apart at the seam which allows in too much morning light - The included breakfast is a disappointment. The coffee was barely acceptable, but it was the limited food choices on the breakfast bar that was the main disappointment. In particular, the "sausage" patties were inedible, with the consensus of our party being they that the unique flavor came from a combination of freezer burn and being steamed. However, I would definitely stay here again give it location and price if I was visiting Hershey. read more

Nice rooms, polite and humorous staff, clean, and in a quiet area. If you plan to eat out restaurants are about a mile away. The wading pool is nice without a hot tub, the gym has good weight and aerobic equipment, and the breakfast area is nice with all the time coffees and teas. We will use this place again. They are building what might be restaurants next to the hotel. read more

Why I am rating this a 3 and not any higher: Parking lot was a pain to get into, as maybe some better signage would be very helpful for travelers. Otherwise: Room was very clean, staff very helpful & nice, breakfast had a nice variety to choose from. read more

First off, this hotel is clean and a great price. That alone made me happy when I first checked in. I spent five nights here for a training where I work. The room is very large and the bed was comfy. Bathroom was clean as was the rest of the room. The continental breakfast wasn't much to brag about with scrambled eggs, something that resembled bacon but it did have yogurt and bagels and pancakes. Good enough for the price. My only gripes about this place were...my room was non smoking, but during the day I got occasional gusts of smoke wafting through my room. Don't know if it was another guest or coming from in front of the hotel as my room was above the main entrance. Still gross. And last was location. It's off Paxton St, and is kind of a hassle to get in an out of during busy times. It's still fairly close to Bass Pro and the mall and Hershey. I'd recommend this place. read more

The hotel itself was in a convenient location, very close to the Hershey attractions. It was also very neat and clean. The only complaint that I have with it is the fact that there is only a very thin set of curtains in the rooms. Usually most locations have the curtains then a heavy drape to block out light as well as to use for privacy. The room that I stayed in faced the back of the hotel and the floor that I was on was perfectly level with a parking lot. Anyone could park in that lot and be checking out hotel rooms when people have their lights on in their room. read more

This place was so comfortable and clean! Right near Hershey and Harrisburg. The staff were awesome. Did I mention that this place was really clean!!! Stay here! Every time you are near it! read more

Clean and quiet. Comfortable bed & nice suite. The caulking in the bathtub is falling out, the decorative ring on the room door is falling off and I went to call downstairs but the phone in the room doesn't work. Minor things that need attention but overall a very nice room, clean lobby, great breakfast with real food! Staff is fast and friendly. read more

Very dirty room! Bugs everywhere! I found hair stuck to the walls in the shower. Stains on the sheets! Also- if you plan on watching TV, talking, and or laughing after a certain time then THIS IS NOT THE PLACE FOR YOU!!! I was threatened by a hotel night employee who smelt like weed. Can not make any noise inside your room!!! Never in my life have I ever heard of this. Horrible unprofessional personality. Please train people before they work with customers!!!!!!!! Unacceptable!!!! read more

My husband and I stayed here for one night while we were visiting Lancaster and Hershey. The location of the hotel is good- very easy to find. There aren't any restaurants right next door but there are a bunch of restaurants and stores within a couple minutes drive. We went to a great restaurant- Smoked- and it only took us less than 5 minutes. The hotel was fairly clean. There were some small cobwebs way up on the ceiling but I only noticed them because I was looking. We got a room with a king bed and a jacuzzi. The bed wasn't the best and the pillows were awful..but I'm super picky about pillows. It was quiet and check in/out was quick. The breakfast in the morning was average. Bacon, scrambled eggs, cereal, yogurt, some baked goods, and you could make your own waffles. For the price we paid, we were happy with the hotel. Clean, quiet, easy to access. read more

I write this at 5:55 am as I hear the person the floor above walking around. Sounds like they're jumping on my head. Awful, paper thin walls. A sheet of dust on surfaces at checkin. Both clocks were not adjusted for Daylight Savings Tine. Come on, that was 3 weeks ago. You get what you pay for and I give this place one star even though it's a two star hotel. Bed was actually fairly comfortable and the room is spacious, just low quality. read more

Very nice accommodations for an overnight during a commute or one day local event. If you are like me and enjoy things to do and entertainment/dining around the close proximity of the hotel, then this hotel is NOT for you. The room was very clean and roomy. There was two very nice queen beds and plenty of USB charging. The air conditioner was not great. We had to set it at 60 for the two nights we were there and it never got below what felt like 70. The other families who stayed the same time as us mentioned this as well. We left for several hours at a time after the first night and never got turn down service. At 530 pm, we were resting and getting ready to go find dinner and someone came in to clean but at that point we needed the room. At night, there is a lot of light pollution coming from the parking lot behind the hotel. On the first night I woke up at 3 am and panicked because it looked like dawn and I thought I had overslept. The bathroom was very roomy and clean. The pool is extremely small and more suitable for kids. There was no lifeguard nor security so the dozen or so kids had free reign of the pools. Kids had toys, balls, music, and were jumping, doing canon balls, and running all over the tiny area. The pool is less than 5 feet deep. The breakfast was pretty good and really the only "plus" id give the hotel. There was lots of breads and bagels, omelets pre made, bacon, sausage (though it was floating in water and looked very unappetizing). The waffle station was very good. The coffee was instant and not good at all. They had 2% milk, orange juice, apple juice, and cranberry juice. If you're passing through and crashing for the night, this is a great stay for a night. If you expect anything other that, I'd advise against it. We paid around 220 per night which, for the amenities, seemed outrageous. I guess this is to capitalize on patrons to nearby Hershey Park. read more

I enjoyed this hotel. It was very clean and quiet. When we got there they did not have our reservations. We booked with booking . Com and were told that sometimes they don't communicate all of the bookings even though I had my confirmation email. Luckily they still had rooms available and gave us the rate that was promised on the website we booked from. My parents wanted a room with 2 queen beds but they had no more of those rooms so they gave them the cheaper rate and sent up a rollaway bed. We did have housekeeping knocking on our door at 9 but we didn't have our do no disturb sign on. The only negative I would say was that we had to have the maintenance guy come and unlock the bathroom door since our 3 year old locked it. He was less than friendly and seemed like we should have known how to unlock the door. But most people won't even interact with him.. Maybe that's why he's the maintenance guy and not in customer service. Overall it was a positive experience. I would recommend this hotel. It is very close to Hershey park! read more

Do not pay ahead for your visit! The hotels will not allow you to cancel and get refunded or even give you a credit! Rain is in the forcast - 90%. it rained so bad last week, Hershey was closed for a couple of days. The hotel manager doesn't care about the customer or that you are a privilege member and have used their hotels for years - they only want your money! I will never again use Choice Hotels. I am very upset, disappointed and mad! I am now out of $300! Thanks Comfort Suites Hummelstown-Hershey! #ChoiceHotels read more

This is the single worst service I've ever received at a hotel. I stayed there in February of this year. Aka winter in Pennsylvania!! There was snow on the ground and no heat in my room. At first the extremely rude person at the front desk refused to believe it was broken and tried to act like I just couldn't use the thermostat. Then after she "confirmed" that it was indeed 30 degrees in my room she said she would try and get me a new room. 30 minutes later I called back. She said there was no room to move me into. I asked to speak to the manager she said she was the manager. I asked for the district manager she said she didn't know the number!! There were ten cars in the parking lot so I didn't believe her. I had my wife call and she was offered a three day stay!! So I called the front desk again and told the woman that the person who just hung up on her was my wife and I knew they had other rooms. So she moved me. There were hairs on the pillows and two (TWO!!) dead beetle looking bugs in the bathtub. To this day I don't know if she put me in that room because I insisted on the change, or if she didn't want to change because the room was dirty. I just left and went to the holiday inn. read more

I had made an online reservation for November 2nd. Got to the hotel, and they tell me they don't have a reservation in the system for me, but they do have one in the system for November 27th. The rate I had booked with was no refunds and no changes, so they refused to honor the rate that I had booked. They tried to charge me more than double the agreed upon rate for a room for that night, and would not even refund the money for the reservation they messed up. I couldn't afford the higher rate, and ended up having to drive more than 2 hours to get home in the wee hours of the morning totally exhausted, risking my life. Got on the phone with Choice Hotels corporate, and got given the run around for an extended period. Eventually got told the general manager of the hotel would be calling me back in the morning. It's several weeks later now, and I haven't heard a peep from them. I've finally filed a dispute with my credit card for the money they stole from me. Stay as far away as possible from these people! read more

Couldn't make the drive home from Scranton as I was exhausted. Decided to stay here after checking out some reviews. I was not disappointed. A quiet hotel away from the action, but it has all the things you could want. Courteous staff and clean and modern rooms with free hot breakfast in the morning. Wasn't too expensive either. Perfect 1 night stay. read more

Nice, spacious room with a very large desk with plenty of electrical outlets, as well as a separate seating area with a coffee table. I mention the outlets because it is helpful if you carry a lot of devices that need to be charged. The room was very quiet. Bathroom had a nice large counter and a great shower flow. Given the price, which came in at about $70 for the night, I expected a lot less. This place was a pleasant surprise. read more

Fantastic amenities. Close enough to Hershey spots without all the fuss. Crazy continental breakfast 06:30-09:30. Plenty of parking. Two-person whirlpools in many rooms! (Can order pizza pretty late from http://www.717marinospizza.com) Would definitely stay here again. read more

Very clean , it has an indoor pool , breakfast is ok , wifi works greats, people who work here are nice, it has an ok gym 1 machine wasn't working properly , lots of parking . read more

Great place... very clean, good breakfast in morning, very inexpensive. Staff was very friendly and helpful.

Very nice choice for a night in Hershey. Clean room, comfortable beds, friendly and helpful staff. Would stay here again if in Hershey.

The most wonderful place to stay if you have an event at the Hershey theater. After a long ride in the rain, we were greeted by a very courteous desk staff. Checking in was easy and they give you a goodie bag with a water, pretzels, and mints. They offer 24 hour coffee or tea and the continental breakfast is delicious! The place is very clean and the rooms are very spacious. The bed and pillows were very comfortable. Perfect for good night's sleep. Getting into the location is a bit of a nightmare at night because of the one intersection. But I would definitely stay again. read more

We spent one night at this hotel, very comfortable, clean, very close to hershey park and has many restaurants nearby. Free breakfast is not bad, but small place to eat. only one way to enter the hotel, so we had to make a U turn to enter the property. a little dangerous ... other than that, everything was very good read more

Perfectly comfortable and affordable. Desk respected our wishes of quiet room away from ice machines and elevators. Room was very large, clean and quiet. Bed was quite comfortable too. Short drive to Hershey Park! Breakfast was okay, nice to have but not really required for me. read more

This place was great! No complaints at all - the room was very clean and nicely sized. The staff were all super helpful, friendly, and personable. Would definitely stay here again if in the area! read more

This place is fabulous. I am writing this review half way through my stay while laying in my very comfortable queen bed. The pillows are plush, the bed is comfortable. Rooms are roomy and the amenities are fantastic. Whenever I am in town for business I will be here read more