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    Tru Fitness

    3.0 (2 reviews)

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    9 years ago

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    CLUB4 Fitness Prattville

    CLUB4 Fitness Prattville

    2.3(4 reviews)
    4.7 mi

    My son used the membership here, he canceled back in June of 2024, they just reached out to him in…read moreOctober of 2025 saying he never canceled. Because he didn't keep his records from over a year ago that he canceled he has to pay the balance or go to court. Scum of the earth run the business side of these types of gyms, always screwing over customers regarding billing. They deserve zero stars but obviously not an option. Hopefully they go out of business soon. I've warned our kids not to sign up for these types of services/gyms, always problems. Use your local YMCA, community/park district gym, school/university gym, much better to deal with on the billing side.

    My adult daughter and I both signed up simultaneously for separate memberships at the Club 4…read moreFitness location in Prattville, AL. We had two different desk staff sign us up. We both requested the $10/month membership at least 5 times during the signup process (the personnel signing us up kept asking which membership we wanted, which was strange). When we finally received our signed contracts (in club, we were told to sign on the pen pad during signup, but could not see the conditions of the contract until over a week later when we received the contracts via email). BOTH of our memberships conditions were wrong and we were told that the memberships could not be adjusted because we already signed the contract AND in order to modify our memberships to the $10/month that we originally (and on multiple occasions requested), we would have cancel our current memberships AND to pay the annual fees AGAIN (no reimbursement or refund for the wrong membership the staff signed us up for). I paid for both of our memberships and have already been charged $147 within two weeks with no recourse to correct the mistake the front desk staff made. I am frustrated and disappointed that this club did NOT sign us up for the membership we requested and then punished ME financially by just taking my money instead of correcting its mistake. There was no resolution attempted to correct the staff's mistake of signing up up for the incorrect membership or to reimburse me for the desk staff's incompetence, just empty apologies.

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    Planet Fitness

    Planet Fitness

    3.0(13 reviews)
    4.0 mi

    The gym is filthy, people do not clean the equipment and the Manager is not running this gym…read more Please read this entire review before you join. The reviews on their website are edited to delete anything negative, especially recent reviews. Go to their review page and sort it by Newest review and there's nothing newer than one year because they can go in and delete the ones that they don't like. They have no integrity, I posted a negative review after they sent me an email requesting one and the manager decided to charge me $25 then delete my account and close it. No email, no nothing. I only found this out because my app did not work and I went into the gym and the lady there who was just as nasty as April is every time I go in read the entire review to me even though I told her I know what I wrote. She was angry and I guess that was a topic in the gym for the last couple weeks. HAHA. LOL. The staff doesn't give a shit, you can barely find anybody if you have the black membership to go to the tanning beds, massage chairs, etc. You know I'm used to ugly and condescending people in this world, but you shouldn't have to pay to get that treatment. The worst thing is the manager doesn't confront anybody. She just doesn't have that in her. April is the worst. I have some friends that just joined and they asked me if I've ever had problems with April and I tell them. Yes she's the one that I've left two negative reviews about yet it never shows on the webpage. They pointed out that there's no negative reviews that they can see for the last couple years and I told them it's because Planet Fitness delete them so they look better.

    This is a good location. The staff has always been friendly and helpful. Everything is clean and…read morenet which I like. This is a large gym with a lot of equipment so not really ever a wait. The express workout room is nice to have in a hurry. Black card holders get red light, tanning, water beds and zero gravity chairs a huge help for me. This is the best location I have been. Good job.

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    Tru Fitness - gyms - Updated June 2026

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