service department is a shady gtoup daughter went to have a flat tire repaired they told her that…read moreher tires were dry rotted. the Mfg. date of the tires were 2019 and 2021 the tread depth was 4/32,and 5/32 there was absolutely nothing wrong with the tires but it ended up costing $851.12 to replace them I've got pictures of the tires that they said were bad I have purchased 9 (nine) vehicles from them in the past 1997 ram 1500, 2006 Chevy Equinox,2008 mustang GT, 2015 Ram 1500 laraimie long horn eco diesel ,2017 Chevy Silverado, 2019 jeep compass 2006 Honda accord 2008 Chevy classic 2019 ram lone star 2022 jeep grand Cherokee needless to say it the last time I purchase anything from them again All because of a set of tires

This review is long but please read. We purchased a certified used 2012 Camaro the last day of May…read more2014. Despite the salesman having a planned special engagement that night he stayed until all the paperwork was done and we drove happily away. Yes, I understand he gets paid to sell cars but his commitment was more than just selling a car. The deal was straight forward no game playing on pricing! We got a fair price on exactly the car we wanted. Finance even was able to get a better deal than our own financing had given us. Just good customer service a thank you, God bless and come see us or call us if we can ever help as we left. Turn now to January 2016. We called Robbins Chevrolet in Humble, Texas because of a check engine and on-star warning. The first question did you buy the car here? No we purchased at a Chevrolet dealer in Sour Lake. Oh, pause followed by Our first service date available is a week away for a drop off. We have a gm warranty that covers a rental/loaner during repair. We don't see your warranty in the system you need to call your selling dealer to get the information on the warranty but the rental probably won't cover a rental until we diagnose the problem and verify that a rental is covered. Understandable to verify coverage but a week wait to drop off with a check engine light (not the gas cap), and then wait to have the problem identified. Unable to locate a GM Major Guard warranty in the system under the VIN not a good thing. Ok now to call Sour Lake for warranty information. Quick voice mail left for Jerry at Sour Lake Motors a leaving the VIN and name. 7 minutes later Jerry calls back with all the warranty information and has verified it's in the system!!! Does Jerry stop there NO he goes on to explain where it can be located in the system and offers to assist if the servicing dealer can't locate the needed information they can call him and he will help. Now that's customer service before and after the sale. That is why Sour Lake Motors will get my business if they have the next vehicle I want to purchase. Chances are good with the makes they sell!!!

My family has purchased 5 cars & trucks from here. Each experience has been great. I've also dealt…read morewith the same saleswoman the past 4 times, which has been wonderful. Low pressure but highly attentive to my families needs. Would definitely recommend sour lake ford to my friends & family.

Not much confidence in their service dept. Took my truck in for the scheduled service. When I…read morepicked it up it ran worse than when I brought it in. Took it home and on Monday took it back and told them to fix it. They did a wall job on the truck it sat next to the wall outside in the same place for seven days. Living in town and doing service work I pass by many times a day. The problem was finally resolved after complaint to the head of the Service for both dealerships. The experience turned me off to Ford and this dealership.

Their repair shop is the greatest, and reasonable price. The staff is the friendliestread more

Purchased a truck from Mr weaver himself excellent customer service super friendly and attentive to…read morethe needs of truck I wanted I will totally recommend y'all stop by and check out the cars and trucks in the lot .. thanks again ....

My overall experience was great! Everyone here was patient & willing to work with me. Would…read morereccomend to anyone looking to finance a vehicle! I would reccomend asking for Juan Martinez. He was super communicative and understanding!

Im excited with my purchase! Although my credit isn't great, Luis and his manager took about a day…read moreand a half to negotiate with a lender and they finally came through!! I'm so excited with my 2024 Hyundai Sonata!! When stopping by, asked for Luis!!

I recently purchased a new Toyota Land Cruiser from Doggett Toyota in Beaumont, Texas, and the…read moreentire experience exceeded my expectations. From the moment I walked through the door until I drove away in my new vehicle, everyone treated me with professionalism, respect, and genuine appreciation for my business. A special thank you goes to my salesman, Guy Atherton. Guy is knowledgeable, honest, patient, and never made me feel pressured. He took the time to answer every question, explained the features of the Land Cruiser thoroughly, and made sure I was completely comfortable throughout the process. His communication and customer service were outstanding. I also want to recognize the entire Doggett Toyota staff. Everyone I interacted with was friendly, efficient, and committed to making the buying experience smooth and enjoyable. It's clear that customer satisfaction is a top priority at this dealership. If you're looking for a dealership that values integrity and truly takes care of its customers, I highly recommend Doggett Toyota. If you have the opportunity, ask for Guy Atherton--you'll be glad you did. This was one of the best vehicle purchasing experiences I've ever had, and I couldn't be happier with my new Toyota Land Cruiser. Thank you, Guy, and thank you to the entire Doggett Toyota team!

Most amazing group of people you could ever find. They made you feel like family. I wouldn't…read morerecommend anywhere else if you are buying a vehicle.

I buy cars more often than I probably should usually every 2-3 years like clockwork. I also come…read morefrom the industry, so I'll be the first to admit: I'm not the easiest customer. Pricing games, forced add-ons, and sales tactics don't work on me and I'm upfront about that from the start. I spoke with five other dealerships during this process, and honestly, most of them missed the mark. Too many games, not enough transparency. Originally, I reached out to Elizabeth Patten (listed as Internet Sales Manager), but she let me know she had moved to a different department and pointed me to Rami Hammad and I'm glad she did. Rami was exactly what you hope for in a car-buying experience: straightforward, responsive, and zero games. He's personable, sharp, and actually listens something that's become rare in this industry. It felt like dealing with how dealerships used to operate. If you're in the market for a vehicle, new or used, do yourself a favor and ask for Rami. He'll take care of you the right way. And to management whoever hired him made the right call. As long as he's there, you've got my business.

Took my 2021 Challenger 1320 in for some service. Dropped off on Monday, done on Thursday the same…read moreweek. The service writer, Aly, was very pleasant to deal with. Top-notch. Major issue on the day of pick-up. I have other than factory GPS with cameras/alarm when the service tech was done with all the work. I got a warning that the car had left the dealership. So I checked the Drone Mobil app to see where the car was headed. Caught the speed it was going at 93 mph and snapped a picture of the speed at 89 mph and slowing down. Can't prove that he was doing over 93 mph, but the car was already slowing. So use your imagination from there. Can't even begin to tell you how upset I was at the situation. So I called the dealer even before the tech was back from his test drive. I talked to someone, and they put the service manager on the line, and I explained to him what was going on. Of course, he was upset. So I got off work and went and had a face-to-face with him. He was very apologetic that one of his techs would do that in a customer's vehicle. Said he and the shop foreman were going to have a one-on-one talk with the employee. And then with the rest of the techs. Did they lose a customer for life. I'm not sure yet. But as I write this review I don't think I will ever go back to them. Sometimes one bad apple can ruin the whole bunch.

Go see Sam. He did an awesome job! He went out of his way to work with us and help us. We are…read morepleased with the services provided.

If there was a zero rating, I would choose it, but I have to default to one star because that's the…read morelowest available. This place is such a rip off. These people are shysters. They're your slimy used car salesman. Whatever you do do not engage with these people they want your money and that's all. They bait and switched and lie. The deceptions is their key to business. They try to force a maintenance plan for $1500 on you and when you tell them you don't want it they don't care. I walked out without being ripped off and went to a second place to look for a car, and I made the purchase because they were honest and not deceptive like these conniving thieves. AutoPista speak to one another in a language that no one can understand their value for price paid is overstated. Whatever you do do not do business with these people you'll pay for years and regret it

My experience at Mike Smith Honda Honda was amazing. We…read moreDrove all the way to Houston Tx from Beaumont Tx. We purchase our 2024 Honda Accord from Mike Smith Honda November 22 2024. The experience was amazing. Two young men that were brothers along with my stepson together helped us with our purchase and the experience was awesome. Thanks for the great customer service guys. This was the best day ever. Definitely enjoying my new car

I'm just learning the 2022 Honda civic I bought from Mike smith Honda was involved in accident I…read morefound this out when I was thinking about selling it and community Honda of Baytown informed me the carfax showed an accident I thought that was their way of low balling me but same thing happened again at Honda cars of rockwall a few months ago when I look at carfax it doesn't show but today I had carvana give me a price quote on my car they also said showing accident. Since Mike smith Honda is no longer in business and doggett Honda owns them where would I start in recovering any damages in a misrepresentation situation?? Any help would be appreciated or attorney info