Grace an Peace I have bought 3 Vehicles from them an they are the best from the time you pull on…read morethe lot you can feel the love an care. An the follow up is as if we are truly family. Why go somewhere else when you can go to Truckville Sour Lake an get treated like you are more than just another sale. Tell Mrs Rockies Prophet Marlon sent you.

Great customer service, lovely people, and just a great overall friendly atmosphere. Only 4 out of…read more5 stars because I haven't personally bought a vehicle there but my guy did. Being that I've been there to get the truck serviced so far, I feel as though I can speak on behalf of his and my experiences there. Give 'em a shot and you may be pleasantly surprised when you do

service department is a shady gtoup daughter went to have a flat tire repaired they told her that…read moreher tires were dry rotted. the Mfg. date of the tires were 2019 and 2021 the tread depth was 4/32,and 5/32 there was absolutely nothing wrong with the tires but it ended up costing $851.12 to replace them I've got pictures of the tires that they said were bad I have purchased 9 (nine) vehicles from them in the past 1997 ram 1500, 2006 Chevy Equinox,2008 mustang GT, 2015 Ram 1500 laraimie long horn eco diesel ,2017 Chevy Silverado, 2019 jeep compass 2006 Honda accord 2008 Chevy classic 2019 ram lone star 2022 jeep grand Cherokee needless to say it the last time I purchase anything from them again All because of a set of tires

This review is long but please read. We purchased a certified used 2012 Camaro the last day of May…read more2014. Despite the salesman having a planned special engagement that night he stayed until all the paperwork was done and we drove happily away. Yes, I understand he gets paid to sell cars but his commitment was more than just selling a car. The deal was straight forward no game playing on pricing! We got a fair price on exactly the car we wanted. Finance even was able to get a better deal than our own financing had given us. Just good customer service a thank you, God bless and come see us or call us if we can ever help as we left. Turn now to January 2016. We called Robbins Chevrolet in Humble, Texas because of a check engine and on-star warning. The first question did you buy the car here? No we purchased at a Chevrolet dealer in Sour Lake. Oh, pause followed by Our first service date available is a week away for a drop off. We have a gm warranty that covers a rental/loaner during repair. We don't see your warranty in the system you need to call your selling dealer to get the information on the warranty but the rental probably won't cover a rental until we diagnose the problem and verify that a rental is covered. Understandable to verify coverage but a week wait to drop off with a check engine light (not the gas cap), and then wait to have the problem identified. Unable to locate a GM Major Guard warranty in the system under the VIN not a good thing. Ok now to call Sour Lake for warranty information. Quick voice mail left for Jerry at Sour Lake Motors a leaving the VIN and name. 7 minutes later Jerry calls back with all the warranty information and has verified it's in the system!!! Does Jerry stop there NO he goes on to explain where it can be located in the system and offers to assist if the servicing dealer can't locate the needed information they can call him and he will help. Now that's customer service before and after the sale. That is why Sour Lake Motors will get my business if they have the next vehicle I want to purchase. Chances are good with the makes they sell!!!

Their repair shop is the greatest, and reasonable price. The staff is the friendliestread more

Purchased a truck from Mr weaver himself excellent customer service super friendly and attentive to…read morethe needs of truck I wanted I will totally recommend y'all stop by and check out the cars and trucks in the lot .. thanks again ....

My overall experience was great! Everyone here was patient & willing to work with me. Would…read morereccomend to anyone looking to finance a vehicle! I would reccomend asking for Juan Martinez. He was super communicative and understanding!

Im excited with my purchase! Although my credit isn't great, Luis and his manager took about a day…read moreand a half to negotiate with a lender and they finally came through!! I'm so excited with my 2024 Hyundai Sonata!! When stopping by, asked for Luis!!

Customer service needs serious improvement…read more While the vehicle itself is great, the customer service experience was disappointing. Tyler Ramirez was quick and helpful in some areas, but came across as overly aggressive when explaining the total cost. His tone felt more confrontational than helpful. Courtney in the finance department started off great, but when we politely declined certain warranties due to cost concerns, her demeanor shifted dramatically. She responded with an attitude and unprofessional comments, saying things like: "I don't see why you would want to go without a... warranty." This was said in a rude, dismissive tone, despite us being polite and simply asking reasonable questions. Additional issues: We were never provided with our financing paperwork at the time of purchase. We were told it would be emailed, but it's now been two days with nothing received. Attempts to contact the finance department have been unsuccessful. When we brought up our concern about misaligned or uneven headlights, we were told all vehicles come that way because they're "human made," which felt like a dismissive excuse rather than a proper explanation. After experiences with several other dealerships, this one unfortunately ranks at the bottom in terms of professionalism and service. I would not recommend this location and would rather work with a different Toyota dealership in the future.

Betsy Conner just…read morenow New Purchased a preowned car in December with agreed upon services (ozone treat for odor, detailing, minor dent removal, and installation of a spare tire). Left the car for two days for these services to be completed. When I picked up the car, odor was only thing resolved. Car had not been cleaned and dent not addressed. Service rep stated they had no information about the dent but could have easily repaired if they had known. I could not leave the car longer due to the fact that I live out of state and had to return home. The salesman Jon Fortenbury stated the spare tire installation kit could not be obtained that quickly but that he would have it done at a dealership in my home state. We continued to have ongoing texts regarding the status of this over 3 months each time he stated it was on its way. Finally I called the sales manager Norman. He informed me that Jon was no longer with the company but that he would look into this and call back. I have now left two more phone messages for him that n a weekly basis with no response. I only gave two stars because the service department was exceptionally professional. I do not recommend buying from the dealership as they do not stand by their agreements and avoid customer service follow ups.

I buy cars more often than I probably should usually every 2-3 years like clockwork. I also come…read morefrom the industry, so I'll be the first to admit: I'm not the easiest customer. Pricing games, forced add-ons, and sales tactics don't work on me and I'm upfront about that from the start. I spoke with five other dealerships during this process, and honestly, most of them missed the mark. Too many games, not enough transparency. Originally, I reached out to Elizabeth Patten (listed as Internet Sales Manager), but she let me know she had moved to a different department and pointed me to Rami Hammad and I'm glad she did. Rami was exactly what you hope for in a car-buying experience: straightforward, responsive, and zero games. He's personable, sharp, and actually listens something that's become rare in this industry. It felt like dealing with how dealerships used to operate. If you're in the market for a vehicle, new or used, do yourself a favor and ask for Rami. He'll take care of you the right way. And to management whoever hired him made the right call. As long as he's there, you've got my business.

i have a 2009 dodge charger.. all maintenance on this vehicle has been done at the dealership,…read moreexcept the last oil change and a radiator, which i had to do because i was traveling. this morning, i go to the dealer to get an oil change, tire rotation and balance and lube. was informed that bolton does not service vehicles over twelve years old, even though the last service i had done there the vehicle was 15 years old. wow!!!!!!!!!!!!!!!!!!!!!!!!!

They have a great selection of well maintained used cars and are super friendly. I bought a Jeep in…read moreDecember and have had both one problem! I would definitely recommend them for your next car

If there was a zero rating, I would choose it, but I have to default to one star because that's the…read morelowest available. This place is such a rip off. These people are shysters. They're your slimy used car salesman. Whatever you do do not engage with these people they want your money and that's all. They bait and switched and lie. The deceptions is their key to business. They try to force a maintenance plan for $1500 on you and when you tell them you don't want it they don't care. I walked out without being ripped off and went to a second place to look for a car, and I made the purchase because they were honest and not deceptive like these conniving thieves. AutoPista speak to one another in a language that no one can understand their value for price paid is overstated. Whatever you do do not do business with these people you'll pay for years and regret it

My experience at Mike Smith Honda Honda was amazing. We…read moreDrove all the way to Houston Tx from Beaumont Tx. We purchase our 2024 Honda Accord from Mike Smith Honda November 22 2024. The experience was amazing. Two young men that were brothers along with my stepson together helped us with our purchase and the experience was awesome. Thanks for the great customer service guys. This was the best day ever. Definitely enjoying my new car

I'm just learning the 2022 Honda civic I bought from Mike smith Honda was involved in accident I…read morefound this out when I was thinking about selling it and community Honda of Baytown informed me the carfax showed an accident I thought that was their way of low balling me but same thing happened again at Honda cars of rockwall a few months ago when I look at carfax it doesn't show but today I had carvana give me a price quote on my car they also said showing accident. Since Mike smith Honda is no longer in business and doggett Honda owns them where would I start in recovering any damages in a misrepresentation situation?? Any help would be appreciated or attorney info