Used Ashes to Ashes three times. First two times everything was great, and price was reasonable…read more Third time, the work was poorly done. First, they arrived over an hour late. The man did not remove firebricks when cleaning the stove, the flue pipe came loose when doing chimney. I asked them to check the pipe, since it has been a problem before. He said the pipe was fine. Angelo charged me 30 % more than than the previous year, and no senior discount. Two weeks later, I can't close the draft, it was clogged with ashes; then I saw flames coming out of the flue pipe where the pipes are connected. So, the man did not check it as I asked. Angelo's service seems to be going downhill.

Timely service of our wood burner and flue before the heating season. Angelo and his crew, masked…read moreup for Covid -- which is appreciated. Pricing at market. Pretty much the only game in town. Even still, this business deserves all the positive reviews. Thank you Angelo!

Our house dates from 1949, as did the septic tank, a galvanized tin container about 6' in diameter,…read moreno leach field. As the tank had caved in recently, we no longer had a functioning system (which indeed backed into the house at Christmas time.) After we trenched out the old system and at least got liquids flowing, we sought out bids to replace. Not only did the whole system have to get rebuilt to code, but we also had to deal with shale rock inches below the lawn and a wooded area leading down the hillside for the site of the leach field. Given the scope of the project, the first contractor we spoke to was never heard from again. J&R Contracting, headed up the the father and son team of Rick and Rick, arrived 2 days after we called, sized up the project, gave us a realistic estimate given the challenges of the site (e.g. assume an extra day to jack hammer through the shale to create a pit.) We said, "Sure!" Rick took a deposit to pay for the construction of a low profile holding tank, said they'd be back to do the job when the tank was ready. Sure enough, 3 weeks later, the team showed up with two backhoes, a dozer, trucks to transport in sand and topsoil, and chainsaws. We mapped out an area for the tank and leach field, and then they got to work. Over three days a level area was created for the leach field after removing some scrub trees. Specimen trees were tagged and left alone. The big project was jack hammering out the pit, as deep as I am tall. The tank was lowered in, piping connected and soil smoothed over. As J&R already had all the equipment on site, we asked for two days of extra work to bring in ten loads of sand and topsoil to regrade the lawn, reshaping to direct rainfall and winter melt away from the house foundations. The final step in late April will be to distribute shade tolerant grass seed across the new lawn. The final bill matched the original estimate. The added time and materials for sculpting the lawn was, of course, extra. The results far exceeded our expectations.

Never showed up.. spoke with him twice. If your too busy say so. Don't waste the customers time..read more

Kyle has been nothing but amazing to work with. When we first bought our pellet stoves he walked us…read morethrough everything. He answered every question without hesitation. Fast forward 4 years later and one of our inserts have been having issues. Kyle has spent countless hours on the phone with us and walking us through the process to fix it. We have nothing but the utmost respect for Kyle and his team. Would buy from him a 1,000 times over!

Had my stove installed by Tom and crew last week and they did a great job. When i first went to the…read moreshowroom i was met by there dog Khloe and the owner Kyle. Kyle took the business over from is grandfather a couple years ago and he is doing great. Glad to see the family business is still going.

Wonderful experience; beautiful outcome! Owner Kevin gave us a no-pressure consultation, giving…read morepros and cons of our many options and costs. We left with samples, making the "winner" clear and giving us confidence in our choices. Installation was done beautifully and we feel like we have two new rooms! Everything promised--down to the satisfying feel of the padding--and more. We already plan to use Saugerties Carpet again: our highest recommendation.

I'm very glad I stopped by this place when I was considering re-carpeting my entire condo. They had…read morea relatively inexpensive Mohawk carpet that perfectly suited my needs, and the owner, Kevin, was there to answer my questions and concerns - which he did throughout the process. Although my condo is not very large, a project like this is not inexpensive these days. It's important to have it done right. I'm grateful to have had experienced, friendly people doing the job and keeping in frequent touch. The fellows who did the work were friendly and communicative, and Stephanie, with whom I was in frequent contact, is an absolute gem and an asset to the business. Thanks to all of you for a beautiful job.

I bought a house with an old boiler that works fine except when it doesn't. Mike Henderson shows up…read moreright away with all the parts to fix heaters across the Hudson Valley. He trouble shoots quickly, gets it going and charges a reasonable fee. He was recommended by ABC Fuel and I'm recommending him to anyone who suddenly gets cold when the heater glitches. That happened to me at 9pm last night. Thank you Dawn for answering the phone in person and Mike for having the boiler fixed and running by 10am. It wasn't an emergency (just urgent) and Henderson Heating came through again. I'm warm! Woo Hoo!

Mike has been doing this awhile and is very knowledgeable. He's a one man show, though so if you…read morewant the quality of his workmanship you might need to be patient.

They were on time with the estimate, the calls and the visits. They were on point, honest and…read morefair. Polite, professional, on time, stayed within the time frame and estimate. The left everything clean. I highly recommend this company. They promised Tuesday between 8 and 8:30, they were here at 8:08. They said 1 day, they were done at 3:00. Steve is lovely to work with, very straight forward, soft spoken and professional. I asked about things I didn't need, (I didn't know), he told me I didn't need them for my home. I asked about something outside of his area of expertise, he advised that was not his company's area. Fyi, new seamless gutters installed, 2 additional downspouts added, fascia fixed and replaced where needed and a new door frame.

Great company to work with, they are friendly and professional. Showed up fast and got the job done…read moreright. The owner provided a quick consult and got right to work.

Tom came right on time, went right to work and quickly solved our lock issue. He gave clear advice…read moreabout maintaining the lock and saved us from having to replace the lock. His work rate was very reasonable. Highly recommended.

Tom was great and flexible, accommodated our changing schedule and rekeyed all the locks for our…read morenew home. Beat all competing offers on price as well. 10/10, will definitely be back for any future needs.

Terrible experience. Worst communication and follow up I've had based on working with many builders…read moreand contractors across all trade specialties. I had to follow-up repeatedly, kept being shuffled between different parties including office personal who were unfamiliar with the project and responses which were inconsistent and factually incorrect between those parties. Ultimately this resulted in significant friction and delays which could have been easily avoided. Beware

Richard Bonestell is a consummate professional. He arrives at the appointed time, he does great…read morework, and he's really pleasant, too. He's very knowledgeable, and he puts out a lot of effort. His office is staffed by lovely people who are nice, polite, and helpful. I enjoy working with him, and I trust him. I recommend him without any hesitation.