Today was my third service, the guy came and stayed 10 mins. How can you treat a 9000sq. ft. yard for 10 mins? All over is weeds, tried to call Matthew (The Manager who sold the contract) again, and he kept ignoring and not calling back. He was so nice only until put me on the contract but never gave me a call back after I called him and left multiple requests for different reasons. Cancelling the agreement and moving to another company. read more

I had 2 treatments and an aeration done. I have more weeds than I started with. Highly disappointed.

Do. Not. Hire. These. People! This has been the worst experience ever. Our lawn has never looked WORSE. When we cancelled the service well within the cancellation deadline. They came back to try to keep our business and broke our irrigation system control panel. $300 out of our pockets to fix because they never came back to address it. Then this company sent us another bill for services after we'd cancelled. When we told them we would not pay for services not requested, they sent a collection agency after us and harassed us for almost one year, during which time we were asked for letters, made phone calls, and could not get a responsible party to stop the madness. The only guarantee you'll get from this company is a guarantee that they will $&%#£ up your lawn, break things and then try to hurt you in other ways. What a disgrace. Keep your distance. read more

Horrible company. Ruined my lawn. The weeds are worse. BEWARE. Terrible customer service read more

TruGreen Lawn Care - Tree Services Near Me - Oldsmar, Florida

I will never use them again !!! They tell you one price then charge you another huge price that wasn't discussed they do nothing for your lawn read more

After years of service, I have just fired Trugreen ten minutes ago. The service has declined over the past 5 years to the point that I am beginning to believe some of the online comments about them only spraying water. Their fertilizer does not work, their weed control doesn't control any weeds, and I just had a manager come out and all he could do was blame the company that mows. That fails to address the fact - and it is a fact - that their fertilizer and weed control chemicals have had no impact on my yard in years, even with extra treatments. The manager offered nothing except playing the blame game, but my yard is not a place for his games. "Committed to satisfaction"? Well, that was an empty promise. And they claim "Disease management - trees". I have a palm dying and they now say they do not offer tree service. read more

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The worst of the worst. My lawn has missing segments 6' wide and they have yet to advise me, contact me, tell me what's wrong, or fix the problem. I have had them for 3+ years and now it's goodbye and good riddens. Now my HOA has sent a letter threatening me if I do not resolve the issue. STAY AWAY!!! read more

If I could rate zero, I would We hired this company as we had developed a small area of gray leaf fungus in our back yard, probably due to flooding last year. Their sales "slug" came out and assured us that they could fix this issue along with fertilizing and other lawn pest control. The first application took less than 7 minutes. The problem worsened. Additionally we would receive several calls a week trying to sell us additional services. Last week we got a call for a fungal service for $280 and we were told it would take 4 applications which was more than 1100 in addition to the year service we paid. We called the company and were told our service didn't cover fungus. At this time we have lost 3/4 of our back yard and the problem is now starting in the front. We cancelled and received a refund on our balance. This morning at 8am someone showed up to treat our problem for free. He took one look and said, "this should have been treated at the beginning of service," Stay far away from this company. They are scammers as proven by multiple lawsuits. read more

Have had tru green over a year with no improvement to my lawn. They charged me double one month for a extra service that I didn't approve.

Does a great job, corrects problems when they appear. Also, very reasonable for a national company. Advice: call +1 (813) 750-3573 Matthew if you need a great representative that goes out of his way to help, and we'll take care of you. read more

Horrible company. Their one job was to keep my lawn healthy. But the left a huge area of my back yard brown. (it looked great before I hired them) They misdiagnosed root said it was an insect infestation. They treated it with pesticide and all over the place. When they finally sent a to properly diagnose it, it was too late. Then they told me that they don't treat root rot . To be fair they offered me some money for new sod but no help in putting it down. I fired them after that. read more

I should have read the reviews before spending over a year with Trugreen. Overall my grass after a year is in worse condition prior to when Trugreen started. I had 2 service calls to have technicians come out to inspect and offer a solution to the problem. No action was taken on the side of the house is where the grass is dying and thinning out. It was recommended by the corporate call center that a soil sample could be offered for an additional charge. Interesting, because it wasn't like that last year. Over the year, I also spent more time on the phone from the corporate call center with having to listen to solicitations and upselling. Tree and Shrub packages were several hundred dollars over 6 months. I told them it would be cheaper for me to replace my trees every 90 days than accept the additional services. Also be aware of another solicitation of a false report that a technician indicated mosquito issues and they can spray for an additional charge. I told them that I don't understand why the technician did not mention it to me when they were onsite. I also informed them that it didn't make much sense because I have never seen any and I have an entire screen room out back. The city sprays for mosquitoes in our area. I received another solicitation to schedule me for aeration. I explained that I am not interested in spending more money when I don't really understand what it is I am paying for when my grass looks worse prior to them starting. When I called and cancelled my contract they really were not too concerned or made any attempt to win my business back. There is a lot of competition in our area where the owners of the local lawncare services care and are willing to help out. No need to call into busy call center like Trugreen where there is no ownership. It is near impossible to get a hold of someone from a local Trugreen office. I even called into the call center to give praise to a technician for his professionalism and positive energy while onsite. It was a nightmare just trying to get that over to his manager. I doubt it ever made it. read more

TruGreen Lawn Care - Dying grass on the side of the house - Tree Services Near Me - Oldsmar, Florida

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1r horrible service. damaged my lawn several times. this time just burned my grass to death with pouring chemicals. read more

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They came to spray our lawn with pest control twice for cinch bugs and mole crickets. After the first application, our lawn started turning brown. When I called customer service regarding this, they said they would take care of it and a rep will come over to discuss what needs to be done. Instead, an employee came over without our knowledge and sprayed MORE pest control, which just completely killed our grass. We no longer use them and do not recommend. read more

Tried them Very dissatisfied Expensive Hardly came They spray a chemical makes lawn appear green Huge corporation do not care All hype I went local instead of Trugreen and I am very satisfied You have been warned Go local read more

TruGreen - Beware senior citizens. I signed up for one year of service May 25, 2024 for weeds and fire ants, and paid the total of $673.19 upfront, telling them I would try them for 1 year and if I was satisfied we would go from there. After the initial services they had to come back and retreat for weeds numerous times and I still have weeds. They also retreated for fire ants in September 2024 and I still have them, too. As a senior citizen on a fixed income, I was chagrined to have my credit card balance almost double in my June 2025 statement. After reviewing I found two charges from TruGreen totaling $219.86. Further checking found TruGreen had charged me a total of $447.46 beginning in March 4, 2025. -Recall I signed up for one year 25 May 2024. When I called TruGreen I was told they started billing me early because that is when their season starts (so my initial one year signup meant nothing). I have no contract from TruGreen and have received no emails from them. I did not cancel additional services because I thought I was only paying for the initial year. BEWARE! They can charge indefinitely and unless you catch it, you are out of luck. When they came in June, I thought they were trying to remedy their lackluster service from the previous 12 months. I have taken pictures of the weeds in my yard throughout the past year as verification of their poor service. I live in Hillsborough County. read more

My lawn looks worse than before Trugreen started treating. Today I was about to let out my dog in the backyard and i saw the Trugreen guy back there spraying despite them only supposed to be treating the front lawn. I am very lucky to have caught them right at the time they were back there or else it could have harmed my family or our pets as they were not supposed to be treating that area. The area they are supposed to be treating in the front lawn is 99% weeds. More weeds than when we started. The backyard is now completely dead so I'm starting to worry maybe the entire time they have been treating the wrong area, killing all of our backyard grass and putting my family at risk for chemical exposure without knowing we are to let it dry (since they aren't supposed to be treating the backyard!) They have been unable to confirm if the front lawn was actually ever treated or if they have messed up and treated the complete opposite the entire time. I should have never paid for the year. Update: see pics of dead st Augustine grass, and only thing left alive is the weeds that are thriving better than ever. read more

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I requested only the Front and side yard treated due to septic replacement. The people ignored my instructions and treated the whole yard. $165.90 is 2x what I expected. Rip off. Can buy a lot of weed and feed. Cancelled service after 2nd application. If they killed my backyard centipede grass I will be talking to them again. Took me 12yrs to establish that turf in the shade. Where we live can only water 1x a week. They require 2x a week for best success. Doomed from the start. read more

ANY COMPANY THAT MAKES YOU GO THROUGH HOOPS TO CANCEL IS A RED FLAG. YOU CAN'T EVEN EMAIL THEM, THE EMAIL BUTTON TAKES YOU TO THE WEBSITE WHERE NOT ONE CUSTOMER SERVICE HELP QUESTION IS ABOUT CANCELING SERVICE. THERE SHOULD BE A CANCEL BUTTON ON THE WEBSITE!!!!!! THIS JUST SEEMS LIKE A SCAM. I used TruGreen for 7 months. I asked for the month to month and without agreeing they did an airation the 2nd month and charged me over $277!!! On top of that, I'm paying a lot for subpar service and I have to deal with a sales call every money trying to push me to pay for even more services to get rid of weeds. The first call was very rude and pushy. I thought the $88 a month would get rid of the weeds and make my grass nice but it didn't. When I first called, I was out of town and had a bad sprinkler so I had some brown grass. I got it repaired, like in the past and the grass came back but there are more weeds and dead spots since starting with trugreen than I ever had (10 years here). I see zero improvement, in fact, my grass is almost all weeds, it's embarrassing. I also can't let my puppy walk in the grass and am worried it will make him sick or give him a rash. Currently trying to cancel, I had to write an email and I'm sure they will make it a mess. read more

Been using for years and my grass is half dead. I have requested for someone to come out and talk to me and it has not happened. read more

We used TruGreen for years and wasted so much money. They said our shade was the cause of our grass dying. We resodded and the grass died again. We called and a supervisor came out and said the same thing.We called Brock and they discovered mole crickets. .They are treating and grass is already looking better. read more

I have the worst lawn in my neighborhood. Tech came out and said that I most likely have cinch bugs. I guess their treatment does not include cinch bugs. Also, lots of weeds. read more

This business is an absolute joke! They must be hurting for business, so watch out. I simply called to get an estimate for their services. When I looked at their estimate it was several hundred more than the company I currently have. So, they decided to blow my phone up with calls. 10 calls and even text messages over the first day. I explained via text I was not interested and even told them over the phone. But they refused to stop. The next day they continued calling and even woke me up. No way in hell, I would hire a company like that, so be careful! read more

I've used TruGreen services on two separate occasions, 20 years apart. I used their monthly service when I built my first home on the newly sodded grass and after three months, there was very little left of our lawn. Their solution was for us to re-sod our lawn. We followed their recommendations and re-sodded and fired them at the same time. We hired Scott's (the company who makes lawn care products) and we were delighted with them. Fast-forward 20 years. Different house and a newly-replaced lawn. Scotts lawn care service was purchased by Trugreen so we thought that we'd give them another try. After three months, we saw that there was a large patch of dying or dead grass. The technicians saw this and neither said anything nor did anything. When I asked about this, I was told that we had bugs and that the only solution was to sod. When you inquire about their services, they tell you how the tech will visit each month and that the lawn will be monitored with each visit to get ahead of any problems. These are just sales tactics to get you to contract them. The pitch sounds great but in actuality, what they promise is not what they deliver. Their technicians spent no more than five minutes at our home during any of the "treatments". If I could give them zero stars, that would be my rating because in the end, had we not hired Trugreen, we would have paid much closer attention to our lawn and would have taken action earlier. But as it was being "monitored" and "treated" by Trugreen, we left it to them and in the end, the lawn was in worse condition than had we cared for it, ourselves. If you've never even thought about caring for grass, you're more qualified to care for your lawn that Trugreen. read more

DON'T LET TRU GREEN RUIN YOUR LAWN! Ruin it yourself and save money!!! I have been using Trugreen for 10 years. After 3 years I realized that they were ruining my lawn (about 0.5 acres). Switched to Scotts... they bought the company and got stuck with them and wanted to give them another chance. The lawn is a disaster. The customer service sucks worse than ever: unless you are paying expect to be on the phone 2 hrs. They tell you right away. Their excuses to their crappy inefficiency: -"too much water" -"too little water" -"too much sun" -"too little sun" -"mowing too short" or "mowing too long" The last one: -"problem is the pH of your land". (It is 7 according to University of Florida). read more

TruGreen Lawn Care - Backyard - Tree Services Near Me - Oldsmar, Florida

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I asked them to come & re-measure our yard. (Had a 1 year weed n feed contract w/ them) We installed pavers afterthey used a satellite image to determine yard size, wanted to aeration done, was told they could come re-measure, but would have to use ORIGINAL Sq. ft. for pricing for aeration. That's 5ft on one side, & 9ft of pavers across the back. Techs were fine, but is a rule, the OFFICE SUCKS !!! Will never deal or reccomend them !!!​​ read more

Although I do not like to write bad reviews, I feel compelled to do so in the case of TruGreen. I installed new turf in Dec and hired TruGreen one month later to handle the spraying. After the first spray service in Feb, the lawn had large patches of brown grass. The tech did not know why and neither did the superviser who came out. Their best answer was that the spreader must have broken? After several more treatments, the brown patches were worse and the rest of the grass turned yellow. It was clear they did not know what they were doing, so I let them go. I spent thousands of dollars installing new turf and in a few months TruGreen destroyed it all. My neighbors think TruGreen should resod my lawn and if I believed that to be possible, I might pursue it. However, TruGreen is owned by a private equity company and the local office in Oldsmar is run by a management team, not local franchise owners. I imagine I would have to hire an attorney to seek restitution, and perhaps I should. In the meantime, I hope this review serves to prevent others from losing their beautiful lawns. read more

I would give it a ZERO if it were an option. This is a total waste of time and money. I started the plan 8 months ago because my lawn had weeds and some bald spots. My lawn is actually worse than ever. They just come spray chemicals every month but it doesn't fix anything. The rep told me they don't "fix" lawns! Apparently, they only maintain lawns that are already beautiful. Why would anyone pay for this service? Their customer service is awful. There is zero guarantee! $500 down the drain. DO NOT USE THIS SERVICE. read more

TruHealth and FireAnts treatment , guys shows first day at 7:10 am with a lot of dew due to the early morning, then sprayed fertilizer and chick bug insecticide at a speed that with the dew and amount of spraying would not even make sense to apply anything at all, in top of that half of my property left side was ignored then I get charged 50$ for the TruHealth treatment and 50$ for the chick bug treatment when I was quoted 55 each visit every 5-6 weeks and 100 for the fire ant treatment, given this was my first experience I decided to cancel as if this was my first visit I don't need to deal with this level of bad service. I read several bad reviews online for TruGreen but I decided to give them a shot as I couldn't believe such bad service seeing their trucks nearby every week. read more

Today October 31, 2023 I called the customer service of TruGreen trying to give feedback to my Field account supervisor based on my last service. I told the Customer service associate that I was not happy with my service, and that I would like to speak with a supervisor about the specifics, and that I did not want to repeat myself to two or three people prior to giving this feedback. The customer service associate told me that unless I gave her more details, I would not be able to escalate to Roman McMurray. At some point, the associate was sending questions through IM To a customer service supervisor, Shawn. This Shawn person told the customer service rep denied the escalation and reiterated if I did not give more details then I could not talk to Mr. McMurray. After more than 20 minutes and still not able to email or chat with Roman I disconnected the call. As a customer of TruGreen, this is not professional this is not helpful and it is a huge inconvenience to me and waste of my time to have to go through hoops to speak with my account manager out in the field. you have to do better TruGreen I am giving. My lawn and shrubs look great but I am very disappointed and troubled by the lack of respect shown to me as a paying consumer. See pictures for details as to why I was not happy with my most recent tree and shrub service. You wouldn't let me talk about the details with Roman, so I'm giving the details here in the form of a review that people will look at and make a decision whether or not to hire your company. There is nothing more to say. read more

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Pretty disappointed with poor service. Have complained to corp office and local mangers 3-4 times over the past several months to address basic weeds growing in my grass. They keep giving customer service speak and sending out their technician, but the weeds get worse and worse. I think they are skimping on the chemicals and over scheduling their techs to save on costs and leaving me with weeds. I'm going to get some estimates from some local young, non corp guys. read more

New home with a new yard...brand new sod. thought this service would enhance the yard health, fertilizer, weed killer etc...I had no weeds when we started and after 4 months of treatmwnts my yard is full of all kinds of weeds, green, purple flowers, yellow flowers etc.... RUN FROM THESE SCAMMERS!!!! read more

please please do not use Trugreen service they are absolutely inept and provide zero customer service. Everything they've promised has been a lie from day one. When we signed up for one year they said they would have a representative come out and do a lawn analysis never happened. Said they would come out and apply a fertilizer treatment never came out. Call them to ask if somebody would please come out to give us our lawn analysis and they never showed up call them and said that it wasn't confirmed when I spoke to them two days earlier and confirmed. This company is a disaster and they deserve to fail because they're the worst customer service that I've ever seen and they lie about everything they do. Wow what a terrible company!! read more

I called and asked for someone to come out and look at the lawn. They don't do that they want me to set up a plan. I said no thank you. Then I get text messages and phone calls, I still say no. Then they show up at my front door!! Are you kidding me?!?! What company does that. read more

Use true green for 8 months didn't see any results...my yard looks same....they just take yr money and don't do anything...if you ask why treatment is not working will give excuses like it's lot of rain or too hot and all...be careful...thats how my yard looks like after having 8 services....when I cancel didn't offer anything like they can do better or anything read more

TruGreen Lawn Care - a patch of grass in the yard - Tree Services Near Me - Oldsmar, Florida

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I have been a big fan of Grass ever since I became a homeowner because just like those commercials all of the sudden you feel yourself becoming your parents. For years I toiled with caring for my lawn, but I had never found the need to spend the premium dollar to have a "professional" take care of it. I finally splurged and decided to hire TruGreen thinking that they would be professional, but at best they are like paying the neighbor $60 every visit to come and haphazardly throw some type of fertilizer down on my grass and then walk away without ever telling me anything different or unique to my lawn as if he were a thief in the night delivering a service to me as bland as vanilla and as colorful as white. Trugreen was like waiting your whole life to meet your idol and then later finding out they are a serial killer. I could not be more dissatisfied with multiple facets of this company as I will detail below. This company provides more empty promises than a high school boyfriend who for some reason you just keep going back to despite being lied to time and again. I called at least eight times and each time after punching through the maze of phone prompts I was connected to a person who of course apologized for my experience and promised to make things right. This could range from having people show up on a specific day or calling me or maybe even actually accurately assessing the square footage of my yard correctly. None of these things ever happened. As a matter of fact being that my house was new construction and had a beautiful set a fresh sod Bahaia grass when the remote worker checked the Google Maps to assess the property size they noticed that it still reflected an empty lot covered in trees so of course and naturally they just found some other random house on the street and used that lot as my lot because it looked close enough. What this turned out to be was a huge missed assessment and resulted in the lack of treatment of my backyard despite paying full price for the entire yard treatment in things like weed and aeration services. Had it not been for my ring camera and investigating the lawn after each alleged treatment this would have gone on in this fashion for months as long as the autopay kept rolling in. Furthermore being that Florida grass can be somewhat challenging and every yard has its unique obstacles I requested a one time conversation with anyone who had actually seen my grass as opposed to someone who is sitting in a call center in Memphis, Tennessee. A few individuals came to my property multiple times I had asked specifically for the arrival to be at a time I could be available such as not in the morning. So of course the technician shows up promptly at 8:30 AM on at Tuesday and quickly runs through the yard leaving just as soon as he came without a trace. No words, no calls, no texts, no postcards, not even a carrier pigeon would deliver a message of anything of actual value that they noticed about my yard. Just a generic automatically generated so called service summary. I was hoping to find a working relationship with people who had spent time to learn an art and one that I could also participate in as a joint effort to improve the overall quality and appearance of my grass. Instead all I found was a sham of a business that has a very poor customer contact model and is focused on the numbers game and not the personalized quality care that you would expect for the price. My only regret is that I allowed my grass to deteriorate in front of my eyes as I waited on people who are just about as interested in its well-being as a fish is interested in a desert. In summary, I would describe their company as cookie cutter, but the cookies are that type which are paper thin and rockhard. There is no enjoyment with this company. Your grass might survive if it's hardy enough to appreciate routine visits that last about as long as a blink of an eye and are as thought out as a fleeting daydream. Strongly strongly, and once more strongly do not recommend this business to anyone who hopes to have a quality yard in the Tampa Bay area. read more

TERRIBLE! I simply was calling for an estimate to mow lawns and the customer service rep said "we don't mow lawns" and hung up on me!

Tru Green came out here to help the lawn in July, 2024. Not much changed due to their 'service'. But their employee did do something . He came into my garage and flipped the water button on and because I didn't know he did this, my water runs mostly at night. So, I was not aware of what he did and the water ran a lot at night after dark. I now have a water bill of $346 and normally its between $70 and $90. I Couldn't prove he did it, so I am stuck with owing $346 to the Utilities Company. Of course, they have neve taken any responsibility for my huge 'water' bill and I will never even consider hiring them again for anything or suggesting anyone uses them either. read more

Just beware ... my husband and I have been customers of TruGreen for 18 years and we canceled our service yesterday, due to very poor customer service and communication around their billing process. Our lawn looks fine but, for the past year, we have been treated very poorly and we are done. Just beware, very sad that this company can not respect their customers.​​ read more

They managed to take my sodded pretty decent looking lawn to a 9 month effort of massive weed invasion, bare spots and decline. Very unresponsive for seven months. Fired. read more

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