This is the one dispensary that makes me hate Trulieve! The staff is rude. The waiting room is always packed. It always takes so long! It's the worst location in the state! I would give it a zero if I could Update to this review. Just opened the bag. Was supposed to have an hybrid pen. It's sativa. Was supposed to have two and two of eighths and we got three and one. The whole order is wrong. Eric was rude and did not give us what we asked for. read more

Trulieve Boca Raton Dispensary - Cannabis Clinics Near Me - Boca Raton, Florida

I come here often and the staff is awesome! Great selection, and excellent customer service always!

Kyle's the freakin man. He was super help full and very well informed on the product with amazing customer service skill. Helped me pick something out for my anxiety and now I feel great! read more

Have to say, for all the dispensaries in FL, this one takes THE LONGEST. have at least 30 minutes on hand for walking in. Always 10 people in lobby, 2 people working. Insane for such a WEALTHY company. Also, sure they have good deals, advertise discounts, but nothing adds up, and the deal items ARE NEVER IN STOCK. Have a brand new dispo across the street gives great deals and takes as much time as a drive thru. Will honestly take all my money elsewhere from now on. Oh, also if you walk in forget being in an actual "line" because everyone picking up just goes ahead. No matter "checked-in" or what. Had 3 people come and go before I was acknowledged. read more

This place is very convenient for me. The customer service varies depending on who waits on you. I always wait for one guy in particular.....Kyle. That hairy dude is amazing. Very courteous and professional. He always smiles and treats people right. His type of customer care is top notch. read more

Maybe they were having a bad day. But they were not very friendly in this location. Fist time here not a great impression. Plenty of parking. And was not busy at all when I got there but right when I checked in people were pouring in. read more

Trulieve Boca Raton Dispensary - Cannabis Clinics Near Me - Boca Raton, Florida

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I have to say, I've been to many locations and this one happens to be one of my favorites! It's all because of the people that work there, one in particular, Janelle P. I've struggled with finding the right type to handle my anxiety and heath issues, and she has researched and found just the right stuff for me! Plus it doesn't hurt that she's hilarious! Thank you, Janelle! read more

To hear the manager asked me to reach out again after I've reached out 5x already asking her to call me is extremely disappointing. Also the fact that she is standing by the fact that the dirt on my medication is a normal thing caused by conveyor belts... dirt is dirt. It doesn't matter where it's coming from, especially the fact that this medication mostly goes to people who are immunocompromised. DIRTY MEDICATION IS NOT OKAY ERICA! read more

Trulieve Boca Raton Dispensary - The example of the 'dirt' - Cannabis Clinics Near Me - Boca Raton, Florida

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My dad Wayne is a popular patient here, he is an old man who recovered from multiple stroke and heart problems. He is hard of hearing and has other underlying health problems that make it difficult to communicate but the employees are always more than happy to help. They go above and beyond to meet my dad's needs and requests. The staff are very helpful, patient and knowledgeable. I strongly recommended this location if you'd like to build a friendly and awesome relationship, especially compared to other Trulieve locations, where they have been quite rude and non-empathetic. read more

The staff is excellent, and knowledgeable about the products that they're dispersing. They are also fast and efficient with the transaction. The product is unmatched by any dispensary in the area. read more

I'm extremely disappointed with the lack of integrity and accountability from the management team tonight. I had an issue with being double charged, and instead of resolving it properly, the manager brushed me off and took a shortcut. Because of this, I had to spend hours on the phone with customer service--three separate times--trying to fix something that could have been handled in one step. Even worse, I wasn't given the full credit back for the error and had to pay additional atm fees. This situation was completely avoidable if the manager had taken responsibility upfront and did the process correctly. Very frustrating experience. read more

Great quality and they have some things that no other dispensary has that I need for a medical condition so I would completely recommend this dispensary read more

I've been to other locations and they were nice and professional. This one however not so much. The heavyset girl who I guess was the supervisor, was rude. I asked her a simple question about when they were going to get more stock, and her response was snooty, like she was on a power trip or something. Then I stated that on the web site I applied points that weren't showing up on the order, and she acted like she was doing me a favor by honoring it. Clearly, she didn't have much experience in customer service or as a manager. With so many options in dispensaries, why would I ever go back? I won't be. The Deerfield Beach location is much better. read more

Horrible experiences over the last several months. The early check in for online purchases at this location is a joke. Despite receipt of the message stating you are next in line for online pick up .... varies depending on check in at the store where I more than often get informed the system did not update so they will kindly add me to the list where you then have to wait just like a walk in. What I notice is a poorly run check in system at the West Boca location or simply favoring others in line. For example last night the check in clerk favored her friends over customers that had an early check in. The customer service has been declining (noticeably) at this location specifically the last 6 months. When the West Boca location 1st open ran like a top, now I won't go back.... After contacting the customer support to advise of my experience last night, it quickly became apparent the mindset of customer service may reach through the whole organization as the individual consistently stepped on me as I was trying to speak... cutting me off to make his point and cover up for poor service and went on to bash other organizations stating Trulieve has the best products, which may be true, but when you treat customers like crap they don't want your product. I provided a solution and the individual offered 10% off my order. He refused to understand I was disrespected at the West Boca location and wanted assurance of a better experience if placing another order. Who has time or should have to deal with such behavior.... After all we are picking up medicine not soliciting a hard time which is what the West Boca location more often than not seems to accomplish quite well. I was informed a district manager will follow up sometime next week. I won't hold my breath. Been a customer since 2017.... And thinking maybe it's time to explore other dispensaries as the solution as it is clear Trulieve is comfortable treating patients however they deem suitable. Erica M. I sent the email earlier to customerreviews@trulieve.com and will update this post upon receipt of a response. Do you have access to those emails? If this is your store, I assume to hear from you shortly. I'll be certain to update here. Update 3/15/24: thank you Garrett for reaching out and reviewing the issues. Your reassurance of the process goes a long way to validate costumer care is a concern at the location. read more

Highly unorganized and very rude staff. Don't waste your time with this place as it will assuredly leave you frustrated.

I have been coming to this store on State Road 7 in Boca Raton since it's opening. The staff is always knowledgeable! The team is working hard to make sure that we have the best possible experience. My only complaint is the waiting process to receive my medicine. I place an order almost weekly. Have tried several different places. read more

I have been a customer of the Trulieve store in Boca Raton on State Road 7 since they opened.The staff is knowledgeable and friendly and the store is always clean and well stocked.I really enjoy shopping here and I always wind up engaged in conversation with other people in the store and leave with someone's recommendationfor a great bud.Go there, you won't regret it! read more

I really try to avoid coming here at all costs but living in Parkland it makes it difficult to justify driving the extra 10 minutes to Liberty Health Sciences. There have been a lot better discounts recently so it makes it even harder to stay away. However every time I come I'm never out in under 15 minutes. There's always a wait whether there's anyone in the waiting room or not. Today however I walked in to a full waiting room of 10 people and I almost fainted. It's insane how quickly Liberty Health handles lines super efficiently and people are sitting for 20+ minutes before even being helped at Trulieve. To add, this hasn't just been my experience at this location, Deerfield is just as bad. Every time I come here and sit in the lobby for 15+ I think to myself I could have already had my order from liberty and been on my way home. read more

This place is amazing. They always have great flower. If you go there ask for Robbie! He is amazing has a lot of knowledge & it a genuinely sweet guy. Go to the Boca location soon. read more

Fast and effective service, knowledgeable clerks, location is very convenient. My go to place, thank you

I've been to this location 3 times in the last 6 weeks. Every time I found the products I was looking for and at fantastic prices. If you catch them on a sale you can save big $$$. Everyone there was nice and very knowledgeable. On a Saturday afternoon I waited 15 minutes and the other 2 visits were weekday afternoons with no wait. Can't imagine a better experience. read more

I got a bad product my vape was leaking straight out of the box all I did was step in my car and walk back in inside I was I was told I would have to wait in line again that's pretty pathetic. read more

Leaving this review because this particular Trulieve location I feel is the very best. The people that work here are awesome. They are knowledgeable and helpful and kind and I will never go to another location. Even if I move to a different city, I'll be willing to drive to this location so I hope they all get get recognized, I am a very happy customer. I never have any issues there's never too long of a wait and they are just the best. read more

This store was excellent in Customer Service, Knowledge & Friendliness. MARNIE, MICKAEL & SETH were exceptional - They helped me get the best product for the best value! Awesome store, I'll make the trip from Delray to Boca ..... very easy on 441 South. Genuine People! read more

Worst place ever place an online order wait 4 hrs for confirmation and still have to wait 45 mins to fill the order I will never be back . I will go to there competition from now on read more

Got there 20 minutes before closing hours. There was 4 other people in the waiting room and they told me and an older gentleman who walked in with me that they could not take us because they were going to close in 20 minutes. To me this is very rude. I've worked at dispensaries before and we take everyone who walks in before it is closing time, turning away customers is just a bad business move. If you (as an employee) are worried about having to stay later because your store gets busy before close, that's on you. you shouldn't turn away people because it's getting close to closing hours. Very disappointed. read more

Went here on a whim. Ronin was very knowledgeable and helpful! Strongly suggested dispo!

Great location. Fast service and David is incredibly helpful . Would 10/10 recommend this trulieve.

Absolutely love this location!! I placed an order for pickup and Luis was so helpful when I wanted to add one more thing at the checkout. He described the strains for me, and gave me a better understanding, will definitely be returning!!! read more

This place is awesome I get in I get out everyone's friendly it's probably the best trueleaf in Boca I highly highly recommend going to this place read more

My dad has been diagnosed with cancer and we decided to find a different method to help him with pain and nausea. They were so knowledgeable and helpful. THANK YOU for making a difference read more

Mickel is great! Super smooth process, very knowledgeable and efficient. This location is very clean, quick, and friendly to the patients.

Was extremely Quick, in and out. Ricardo was great. Definitely coming back! Awesome products

I can't say enough positive things to cover just how wonderful my experience was at the newest Trulieve location. Great staff members, special shout out to Marnie for making my experience their amazing. All of her recommendations where home runs 10/10, and I consider myself a true conisuer of cannabis too. The location is right by me too so I will definitely be going back! read more