They say they're open until 9pm, but they are not. Workers are there, but refuse to serve you (even though door is unlocked and says on the front they're open?) read more

Quick, and easy. Perfect location on Duval street - extremely convenient. Friendly staff.

Staff was quick, kind, and efficient. Both times I stopped in, I pre-ordered and was in and out within 15 min or so. It's still a process, so be patient! Clean and COVID procedure friendly. Everyone is knowledgeable and super helpful. read more

Brutal service, they took my ID card and never returned it. They found it then never called to tell me they still had it. When I called I was promised it would be mailed the next day at the latest. I phone back 4 days later it's still in their safe and they can't seem to afford a stamp the supervisor told me. Then it's "were too busy" apparently they're to busy to fix their screw up. If you spend they'll serve you but once you left them your money you then become scum under their shoes. The management is brutal, their customer help line is a complete joke. And they are a bunch of lying scum. I will continue to post negative reviews until my ID card is returned. You are the absolute worst customer service in the industry. Multi million dollar company and can't afford stamps. Is that a pure lie or what. STAY AWAY. GO TO SUNBURN, LESS MONEY MORE SERVICE.. JUST DOWN THE STREET. read more

Poor customer service at best. This is for a friend as I'm from KY. She went in due to spinal problems. She has a medical ID card and everything is correct. Her husband is medically trained and advises her what to take. Heavy CBD usually. Regardless, they lost her order that they said was ready for pickup. When she got there there her order was either lost/not pulled. She called her husband to ask what to get and the manager SHOUTED at her NO DRUG DEALERS. She is not a drug dealer but just called her husband what would work. Plain and simple, manager is an asshole. This is Key West not New York. I'm sure some people abuse the system. But damn it she was walking with a pronounced limp and obvious pain. Wha a shame that Florida is trying to help people and asshole here did NOT GET THE MEMO! read more

Please be afraid be very afraid walking into true leave is like walking into your worst drug dealers den. I don't know what's going on with them anymore but every single time I go in there they try or do rip me off every time and I truly get the feeling it comes down from management I've already contacted the main company to see if there's anything I can do because I've been blatantly lied to and basically treated like I was taking up too much of their time very bad customer service nobody seems to know anything about what they're doing in there and the product is horrible twice I bought butter in there and both times it's been melted and reconstituted or something I'm not sure and all stuck to the lid of the Jarred came in it was everywhere it was a mess. I am a veteran so I use the discount allowed veterans but I am discouraged and lied to many many times so as to make me feel bad I think or to save money either way a horrible practice if you offer a discount you should accept the discount and I might be biased but especially for veterans don't say you care and then treat us like we're trying to accept welfare horrible practice if you can find anywhere else to go I would go there or at least watch your pocket and bring a calculator because you'll need to I guarantee you they'll try to rip you off in some way and the mistake as they say or I say an air quotes is never in your favor just my opinion I hope they change soon and at least try to become reputable read more

Trulieve Key West Dispensary - Just wanted you to know it's an actual customer I can't say enough about her thanks again Rhiannon (at the key west store) - Cannabis Clinics Near Me - Key West, Florida

Buyer beware!!! They advertise one percentage, and give you a MUCH lower thc percentage, when you pick up... this tactic is very consistent, and not cool, at all...so examine before you pay!!! read more

The store in key west is totally incompetent Still waiting for a delivery 3 days after ordering Customer assistance is helpful but ineffective read more

Super nice staff, but Nick is the absolute best! Very professional and personable. Helped me with returns and pick ups, quick and painless! Good location, spotless store. read more

Ordered for delivery on Friday, 4/9. Received a text that it would be delivered Thursday, 4/8. I made arrangements because early is better than late. The driver got to the business next door and text me. I explained he just needed to come to the next building over to the delivery address. He refused. When I couldn't leave work to go to him, he responded that he would see me tomorrow. I called the store, explained the situation, and was assured it would be handled and I would receive it Friday (today) with a discount. It's Friday and the same delivery driver is delivering in my area currently but my products were left at the store. The store is an 1-1.5 hours away depending on traffic. I've already driven down to pick up another botched order from them previously. To be clear, all businesses (especially new industries) have kinks to work out. I get it. I'm a logical person. But this driver, Vic, made a deliberate and unprofessional decision (twice) and I cannot recommend any business that would allow one employee to treat customers that way. read more

They have incredible products nothing but top shelf but unfortunately this really doesn't matter because the customer service is absolutely terrible and I have to say by far AMY is the worst one out of all of them at the Key West location her customer service is absolutely deplorable and disgusting and completely condescending she literally makes you feel like she's doing you A favor and your complete bother to her!!!!! So make sure when you go to trulieve that you do not get Amy you may want to Ask to specifically not have her as your bud tender a gain that's AMY she's the one with dreads just tryin to warn my fellow patients!!!! read more

Takes an absolutely ridiculous amount of time to get anything whether you online order or not, where as every other dispensary has you in and out in 15 min even if it's full of people. Products are also miss labeled as higher strength then they actually are. I suggest using any other dispensary in key west unless it's a last resort. read more

The only reason I don't give a 5 star is due to inventory. We are a small island with a great need. But as for the employees they are wonderful. From start to finish. And the best part is that I usually get Amy B. who is extremely knowledgeable and helpful. I am truly grateful you have her as she has helped me find the exact products that I have needed to find relief. Thank you!! read more

So easy to work with! Very friendly and accommodating to me as the spouse of a patient. Ebony is amazing! So kind and efficient and always friendly! It's a great staff all around but when my husband needs to make changes we always request her, due to her patience and efficiency. read more

I visited Trulieve in Key West today and waited for about 45 minutes to go back and shop. Told I was out of points for RSO and wasn't allowed to get anymore. Turns out they were wrong. So here I sit being made to wait an hour motel popp now because they made a mistake and messed my order up. read more

Drove down from Marathon and was able to walk right in. Andy took great care of me and reviewed the available specials. He had me in and out as quick as possible as I was a little under the weather. He even hooked me up with the hand sanitizer. Thanks Andy! read more

constantly under stocked. you can order online and in under 30 min they are out, which is really funny considering they only had one sales clerk on and I literally sat in the waiting room the whole time with only one other person going thru. maybe if the unloaded the carts full of product just sitting in the back of the showroom they would find some stock. This is the second time I've been in and got a sales clerk that had no idea about anything they are selling. Also, bring your own bag if you do go because they won't waste one on you. Too many other good places to go where they know what they're selling and how to keep stock. The guy at the front desk was nice. read more

Everybody is always very friendly and hospitable. Solid inventory that is ever changing!

If you do go to this dispensary, may you be lucky enough to have Raymond explain which strains are available - he's helpful, friendly and knowledgeable. read more

I been using Trulieve for my meds to treat cancer and severe PTSD for a few months. Everything was great and my treatment was going well and boom all of a sudden they ran out of the product I was using. This left me very concerned. Trulieve gave me a number to call to see if they could get it transferred to my location. Well that when my nightmare began. The reps on the phone are completely incompetent. They was supposed to put in a transfer order and come to find out a week later that they never put the order for transfer. My home location has been out for over a week. I requested twice that a supervisor call me and no one ever called me. I called one last time today and the person I spoke to couldn't help me but she did politely but rudely hung up on me after I told her I would hold for a supervisor. At this point I has lost all faith that a Trulieve supervisor will call me back and I no longer trust that Trulieve can successfully get me the Medicinal products i need to treat my conditions. read more

best delivery service from vic & darren and awesome product!!! wouldnt go anywhere else thanks to the great service from vic & darren!!!

Truelieve is the best. The staffJoseph,Davis, Alex,Nick,Brandon,Micheal , and Patty are always helpful and efficient. I never wait long. The office is clean and very well run. The staff is incredibly knowledgeable and helpful. I'm sorry for the other staff whose names I forgot. That brings me to the product. The cartridges are the best in the business. No harsh cough inducing or constantly clogging cartridges. The flower selection is always good. If they have mini's in stock( smaller buds than the regular flower) it is a wonderful deal. Very discreet service. Thanks Truelieve. read more

I have been to this dispensary several times over the last couple of months. The staff is always friendly and patient and answer all of the questions me or my husband have. It is nice to go to a store and be treated well and they always treat you well. Their flower is always good quality - they just need more of it. If they would capitalize on that, they would be the ONLY game in town. Thanks to the staff for always being so kind. read more