I always get right in, everyone there's happy to help, and I am always greeted with a smile!…read moreWonderful staff!

On the web-site section under category(s) They have no…read morein-stock listing for any category under edibles reading tablets/capsules. Not there but have them ready to sell still. Most Cannabis shops don't even bother having this aspect. They claim that this option is not needed or never suggested that the problem may be fixed. I may go in the future but no-thank-you for me to buy any pills

Love this operation. Top quality and concern for the…read morepatient/customer. This is my go to provider of cannabis goods in Ohio. Always great product...never been let down yet. I like some things more than others , but all have been of great quality.

Beautiful large building that is professional in appearance as it should be. Official signage…read morethroughout, professional check-in process. Kinda out of the way but always has great deals on Firelands products.

They are very kind and took the time to help me in a couple areas I didnt understand. My online…read moreorder was ready as promised.

Very poor customer service. Bought some flower that was in a glass jar, when I got home and opened…read morethe jar the bottom fell out on to the table with glass shards and slivers everywhere. i called up the shop who told me they would do an exchange. the next day my wife arrived just to be told that they looked at the camera and did not see anyone mishandling the jar and that there was nothing they could do about it. by the way , she left the glass sprinkled bud there, hopefully it doesn't get resold ....but we all know how shady companies work

Taylor and Rachelle are the best!!! Super super helpful!!! They were so patient and helped with…read moreevery questions I had.

My 12 Ohio Medical Marijuana Dispensary visit. I went at the opening hour of a summer Tuesday and…read morehad no wait. The intake for first time visitors wasn't bad and I was back making my selection from a huge menu pretty quickly. They had a good sale going on. I was in an out quickly - Plenty of parking - ATM/Cash only.

I just want to start off by saying when I came in the front door I was greeted politely. Rob was…read morevery nice he answered all of my questions he went above and beyond and got someone else that might know the answers to my questions. Then as I walked in further I was greeted by even more great customer service Faith greeted me immediately. I'm visually impaired and she was able to help me on the kiosk. Everything ran smooth and then I was greeted with even more customer service. Amanda was very nice she is well answered a few questions I could tell in this short visit that everyone in the store was focused on great customer service. Thank you ascend Sandusky.

I didn't even get high with their joints were too expensive. And I feel like they didn't want to…read moreshow you any specials or anything they just wanted you to go order regular stuff and when you asked they just kind of like oh it's right there

This is the best dispensary in the Lorain county area. All the staff are super friendly and super…read morenice and do an amazing job at explaining The products and finding just the right one for the individual. Been here a few times and pre-orders can be a little screwy. They do need a little bit of help in the tech department on that but what can you say other than technology sucks. They have a vast variety of options. Much more than most shops around. Decided to try out a couple other places around and they were either way overpriced for their product or their staff was not friendly at all. I never plan on shopping anywhere else other than Nirvana!!!

bad experience here today. I have been here a few times but thier customer service has really…read moretanked. I tried to get my usual large order to cut down on trips but they would not honor their promotional prices. The site clearly states a sliding discount on non sale flower items. which I have always received. the sales clerk said no to it and that most people get items on sale. I asked for the manager and he acknowledged the promotion on their site but said he couldn't give it to me. There was no explanation and they had a dismissive attitude. Crappy way to do business let alone treat medical patients. if you do decide to go here I would call first and confirm pricing.

I had no idea what I was doing and the stuff there was super helpful and informative. Everything…read moreseemed very organized and clean. I would definitely go back. They have a huge selection and if you don't know what you're doing they'll definitely help you figure out what's best for what you're looking for.

Nice place BUT the prices are outrageous. Take a drive West to Monroe and you'll get 10x more for…read morehalf the price. Time to boycott these Ohio prices. $60 for 10 gummy's at Certified - I bought four containers of 20 for just over $30 in Michigan. Ohio prices - Highway robbery.

The dispensary staff is friendly, knowledgeable, courteous. They're great with helping you select…read moreproducts if you're unsure. If you know what you want just tell them, you can be in & out in 10 minutes ( depending on the size of your order ). I love that you can order online & pick up at their drive thru window, now thats so cool & convenient!

I LOVE this place. Everyone is super friendly and helpful. Quality products AND a drive up window…read moreto pick up your order. (that's probably my favorite part) I recommend this place!

Staff is friendly, security is not. Have had trouble with online orders, I will have to wait in…read moreline behind all the people who are buying in store, defeats the purpose of online ordering if I still have to wait 5-10 minutes for the people before me

These are the nicest people! I look forward to visiting for the great caring service and the best…read moreprices. The office is quiet and the display area is abundant with things I cannot even identify, but luckily there is always someone to explain everything I need to know! I'm reading stuff about other locations - some people just 'ain't right : ( This is the ELYRIA location Sugar Lane behind Chesnutt Commons. I would be surprised if anyone following the rules would have anything but the best experience here.

Great service, great selection of eliquid and vape supplies. They also have a great selection of…read more420 supplies. Mallory waited on me today, she was very friendly and helpful.

Friendly, knowledgeable service! I really appreciate that the staff members went out of their way…read moreto help me find what I was looking for.