They are very kind and took the time to help me in a couple areas I didnt understand. My online…read moreorder was ready as promised.

Very poor customer service. Bought some flower that was in a glass jar, when I got home and opened…read morethe jar the bottom fell out on to the table with glass shards and slivers everywhere. i called up the shop who told me they would do an exchange. the next day my wife arrived just to be told that they looked at the camera and did not see anyone mishandling the jar and that there was nothing they could do about it. by the way , she left the glass sprinkled bud there, hopefully it doesn't get resold ....but we all know how shady companies work

I have been a loyal customer here since they opened. This was in my opinion the best dispensary in…read moreNE Ohio, fast and friendly service, decent selection, no hassle. For some reason they have started calling up all medical customers first and making any rec customers wait until all med customers are served. I waited for over 15 minutes in line today FROM THE FRONT OF THE LINE as 7 different med patients came in and were immediately served. The line of rec users backed out into the main lobby. I will be taking my future business to someone who values customer service.

Alixx was the most FABULOUS CUSTOMER SERVICE that I have ever seen! I give 10 because she helped…read moreme get something done @ this dispensary, that was never accomplished anywhere else. Her knowledge about product was the "BEST"! Thank you so much!

Good experience. A little off the beaten path but the customer service and selection are great.read more

The product was fine- I was however taken aback that when I entered the sales room I encountered 2…read morebudtenders - the first was engrossed in watching television reality shows & the 2nd was sitting on a stool sleeping. My first visit & it didn't inspire confidence

If you buy the joints you are getting scammed. This is what the 1 gram joints look like. Try to…read moreavoid this place.

atms don't work and no loyalty program. Avoid. Much better options within walking distanceread more

Love this operation. Top quality and concern for the…read morepatient/customer. This is my go to provider of cannabis goods in Ohio. Always great product...never been let down yet. I like some things more than others , but all have been of great quality.

Beautiful large building that is professional in appearance as it should be. Official signage…read morethroughout, professional check-in process. Kinda out of the way but always has great deals on Firelands products.

If you have never been here you're not going to believe your navigation when it says "turn here." I…read moreignored the advice three times. Unless you know, this place is nightmare to find. Even once you park and get to the door you still have reservations. A WEED DISPENSARY SHOULDN'T REQUIRE MAGELLAN TO FIND IT! That said the guy who helped me was super knowledgeable. I was impressed. Dude's a Bonafied Weedologist PhD.

i used to go here (rise madison) but i recently witnessed a disgusting altercation, and i will…read morenever be giving them my money again! so i ordered ahead, so i could have my medicinal order ready to pickup. when i walked in, there was a line for non medical, all the way to the door. the two people working at the registers were yapping away seemingly oblivious to the line of people annoyingly sighing as this went on. finally! both finished but the girl just walked away! a few minutes later she finally comes back out and starts helping me next, but these people have been here a while, and the old man whos next up voices his complaint. now this is what really boils my piss. the customer has a valid complaint. this girl and her supporting staff all turned on the guy just for complaining!!! not, "oh were sorry, were just busy" striaght up bullying. she stopped working on my order to walk over and start picking at this old guy, firing f bombs and attempting to now take the mans meds he was in the middle of purchasing!!! her:"youre triggering me, so you know what?" and then she begins trying to take back his meds. shes not a real person now, shes a standard reddit mod. and that was all i could take. shes triggered??? she's triggering me!!! i told her to shut up and do her job, because her unprofessional behaviour is triggering me!!!!! im sorry but you dont get to pick on someone and play keep away with their medication, just because they correctly complain about you taking forever chatting with people!!!! his complaint was valid. this girl and the other staff, the blue haired door girl, and the two others behind the counter all chimed in to bully this old man, and then me for calling them on their unprofessionalism. they clearly have no idea how to act professionally. this is not how you treat customers. **also right after this i went right to another dispensary and got a better deal! so thanks you saved me some money despite your unprofessional verbal assault. then they all meetooed me out. turned away my order. needless to say ill never be returning. the fact that your employees antagonize and then turn away patients and customers makes this the worst dispensary i've ever seen. they could have said oh sorry, were just busy in back too, and opened an extra register, de-escalating and got people moving on, but they said eff you and got offended by their own incompetence, doubled down on dumb and started picking on an old man. these folks are just sadistic bullies. its disgusting. its now apparent these people are all cancel culture nutjobs. they'll destroy this like they do everything else. i have popcorn. so dont give these woketards one cent of your money!!!! they are cancel culture sadists and they deserve nothing for thier rotten attitude towards customers and their customers' time. you dont get to bully an old man and hold his meds hostage as a game of "keep away" for your cruel sadistic jollies, and all because he rightfully pointed out that you were failing. folks, never give your money to people who hate you.

Ohio Marijuana Card is still providing excellent service. For more concrete details about my…read moreinitial visit, see below on my first review. My recent state renewal process was very seamless and I'm still pleased with how they run operations here. I really appreciated during COVID that they offer telemedicine appointments for renewal. Renewal just required a simple form online and a video call with a doctor. On the day of, my appointment was running late. I called the provided number in the virtual waiting room, and the gal who answered was very helpful and prioritized me as next in line. I'm not sure if they forgot about me or were just understaffed, but I appreciated that she prioritized me during my busy work day. Quite literally, my appointment lasted five minutes. I really value that Ohio Marijuana Card doesn't make you jump through excessive hoops or have an unclear process. Chronic pain should always be taken seriously and OMM gets that you don't want to be buried in an unclear process. Just be patient, fill out the forms they send you, and everything will work out just fine!

The appointment went great but followup is terrible. I paid for lamenated card,have called 3 times…read morejust getting run around since. Was told mailed 2 weeks ago nothing. Had. In August.​