This woman is horrible oh my goodness. It's always a problem when she's here. And so rude everyone else says hello and even build rapport with customers but her nope nothing. DRY. I hope you guys do better with your employees the turn around rate here is insane. But this one yeah she has to go or learn how to deal with customers if not sweetheart the customer service industry is not for you. read more

Trulieve Miami Gardens Dispensary - Cannabis Clinics Near Me - Miami Gardens, Florida

1) This is the first dispensary I have been to where there is a waiting room? "Wait in the lobby and I will check you in" And one person is working counter and checking people in. After waiting, they were going to accept people who came in after me until they said "She was here first" 2) I did not have my physical card on me but have my page on the registry pulled up and they said they still couldn't help me? Again I have been to multiple dispensaries and this is the first one that has said this. I was iffy about coming to Trulieve in the first place due to the controversy of the company as a whole, and considering that I read Other reviews saying that this location is usually underemployed, this just showed me I should have stuck to it. Bad experience 0/5 read more

This location actually helps. Smooth every time. Best location I've been to the other trulieve locations that need a lot of work.

Worst ever. Was in the area and had gotten a promo to use. First they told me my card was expired, too lazy to verify in the gov site and when they did... "whoops, you're good". Then the coupon, "must be present" i advised it didn't say that, well we need to see it. Now ya'll know why people aren't going back to trulieve. 11.21 at 4:28. Dude in dreads and the girl who took my order white skinny girl, turned a $200+ order into a $20. Keep it up read more

this is the slowest dispensary I've ever been to. doesn't matter the day or time I'm always waiting 10 plus min. nobody in this store has a sense of urgency ever. customer service is terrible on top of that. read more

I arrive at 8:20pm check in person besides that I place my order online to pick up it won't let me check in the email when they finally call my name she tells me they can't dispense me because it's 9:00 pm what kind of service makes people wait inside the store after checking in to then refuse service never again going to trulieve thanks for nothing horrible service read more

-5 Stars / Worst dispensary in the world been here basically 35 mins and they haven't even took my I'd mind u there's only 2 people outside this is ridiculous never coming here ever again even when I place my order for pick up and I'm up next they skip me n put people that was behind me first this place needs to close down like seriously they will never see me again I wish this app had a negative stat I would of gave it -5 read more

Trulieve Miami Gardens Dispensary - Worst dispensary ever - Cannabis Clinics Near Me - Miami Gardens, Florida

The employees are great..the parking at this facility SUCK!!!!!!!!!!...it's understaffed but that's out of the employees control ( corporate greed ) so expect long wait times ..at times..then there are times when you're in and out without a problem...but there's some clinic next door that takes all the parking so you literally have to park by the dollar general almost !! Like WTF !!?.. read more

By far the worst Dispensary in all of South Florida. They are extreamly un organized and they do not follow any kind of system for checking in and forget about using express. This place sucks sooo bad. read more

Trulieve Miami Gardens Dispensary - Cannabis Clinics Near Me - Miami Gardens, Florida

Place desperately needs more workers. Service is extremely slow this is literally my last resort dispensary. I always see the line and just head to the Smokeshop next door. HIRE MORE PEOPLE!!!!!!!!!!!!! read more

You are treated with respect and they are quick. I always order on line and once I get that Email, I head there and as I'm arriving on line I let them know I'm there. And within 10 minutes I'm out. Good job Trulieve. read more

HIRE MORE PEOPLE OR GIVE PEOPLE MORE HOURS. pick up orders are basically walk ins. I come inside the door and there is a whole line of people just to be CHECKED IN. then another long wait to go into the room to the cashier. I don't understand this. This location used to be great. What happened? And don't tell me to email that feedback email address. I already did and nothing has changed and no reply of "hey sorry we are working on it". do not give that dumb email address if you will not even follow up. A copy and paste response to your bad reviews. I see the same workers but very sporadically like once a month and I come here EVERY WEEK. (at all different times of the day or days. I do not have a set schedule of when I come in) but Did you cut their hours?? There's this one guy that he is nice but I see him chit chatting with some of the people he is checking out/doing the chashjer. I'm not joking at all when I say that he was having a ten minute convo RANDOM CONVO because he talks loud, it wasn't even about weed and the waiting room was PACKED. People standing up because there's no chairs. I notice this one guy talks a lot to the customers and being friendly is one thing but when you have a huge line, you need to move on to the next person and text your homie and talk later. I'm not joking because I was staring at this guy the entire time because I was waiting to be called and he is loud talking about random stuff. Seriously I'm not sure why other people do not complain. I hear them walk in and sigh because there's a line. I 100% believe you guys don't want to spend the money on employees. Trulieve is opening so many new locations, one was opened like last week or two weeks ago, and yet they can't even check on the status of the Miami Gardens location. Trulieve has the money. Miami Gardens management either doesn't have the money or wants to get more money for themself because WHERE DID EVERYONE GO? Sometimes I go to different locations depending on where I'm at but Miami Gardens is my main place. I'm IN AND OUT QUICK at the other dispensaries EVEN when there's a full waiting room. WHY do I even create pick up orders if I'm treated like a walk in? It's not even a walk in. It's a walk in, stand and wait to be checked in, then sit down and wait more. I don't get it. I misspelled things on this review because I'm tired. read more

This a last resort dispensary, Jungle boyz is my go to and is way more potent/cheap but this is closer to me... I don't understand why I place an order for pickup to avoid waiting and to save them time, and I still always end up waiting 30min to an hour Shi crazyyyyy ! Y'all got the bread either hire more people or figure out how to move quik Jungle boyz dispenses me without even placing a pickup within 15 minutes of walking in.... DO BETTER! read more

I just made a purchase in the store and was given a cheaper $20 product when I asked for and was charged a higher price $58 for what I actually wanted. This could easily be interpreted as a criminal bait and switch. In addition, why the hell wont anyone pick up the damn phone??? read more

If you value your time don't come to this location. The employees here are so unprofessional and so slow, they literally drag their feet between customers with zero urgency regardless of the long line inside the store. I absolutely despise coming to this location with every ounce of my being but it's the closest one. read more

My second time I buy here grounded flower and comes short. First time I was home, so i didn't come back. Now I open before driving away and 7g grounded is coming more like 4g. This is not nice! Is disrespectful abs you guys gotta get your things straight or shut down! read more

Trulieve Miami Gardens Dispensary - Name of store - Cannabis Clinics Near Me - Miami Gardens, Florida

My experience was great for the second time coming to this site. But today Nicolas Cardenas made it extra special when he took his time to help my sister and I by answering all our questions. Thank you so much for all your help. Unfortunately the manager on site was not as pleasant and was trying to rush us out. This still didn't stop Nicolas from giving us good service. I recommended this location and I do recommend to ask for Nicolas specially if it's your first time. Great Job! read more

I really love the bud tenders at Miami Gardens there really very informative about there products The only thing I don't like about Miami Gardens is there is no greeter so you must wait and sometimes there is not enough bud tenders so you must wait these are the only bad qualities that this dispense has But as far as the flower and other products Trulieve is one of the best . read more

Great service! I was in and out in a total of 25 min. And thats with other customers waiting, plus i was a walk-in. read more

I must make it known that this is the best managed dispensary in south Florida hands down. Not only are all the stuff knowledgeable and the wait always very little but the main reason this place runs so well is the manager ANDY as he is always there to make sure the customers are happy and believe me they take care of their good customers and don't give any hassle for returns . Andy needs to be recognized as I have been to several dispensaries and there are no managers or stores like this ! Trust me Ask for Andy this store and he is a blessing Andy Andy 5** read more

Trulieve Miami Gardens Dispensary - Cannabis Clinics Near Me - Miami Gardens, Florida

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I relocated to the Miami area from San Francisco, CA. After dealing with the mental gymnastics (and the costly expense) of obtaining a medical marijuana card within the state of Florida, Trulieve in Miami Gardens has been my primary source for flower, vape cartridges, and edibles. Now, I know I'm spoiled after living in California, where cannabis is legal medically and recreationally, but in my experience, the Trulieve company has a pretty unfortunate selection of flower strains, and they also seem to have some challenges with accurately tracking inventory. I am an indica-only user, and oftentimes when I place an order or stop by, there are very few (if any) indica options available. Most of the time, I place orders online and pick up in person. It's great. Order online, check-in from your cell phone, pay at pickup, and you're in-and-out in 10 minutes. You can also just walk-in, though the wait is usually longer. I have also ordered delivery a few times, which is convenient in a pinch, but the delivery window is literally "all day" so you have to be home the entire day which makes it less convenient. The biggest trouble with online orders is that occasionally I'll get a call stating that some of the items from my order are no longer available and there often aren't any suitable replacements available (again, going back to the fact that I'm an indica-only consumer). If you show up early on a day they just restocked, it's great - like a kid in a candy store. The best is to go on in person, early, on one of the big promo days (mondays & thursdays). On Mondays, they sell discounted eighths of flower called "Minis" and it's literally just smaller nugs rather than big fat ones. Fine by me cause I'm not wasting any weight on big stems. On Thursdays they sell "Ground" flower (which they sell out of VERY FAST every week) which includes 1/4 ounce of pre-ground flower. This is by far the best deal, despite the fact that it requires a little bit of effort to keep your flower from going stale once you've opened it. Some saran wrap between the lid and the jar opening usually does the trick for me. Above all the headaches and the hiccups I've had with Trulieve, their staff and customer service are their most redeeming quality, and the primary reason this review is four stars. The on-site staff, the delivery staff, and the online support team are ALWAYS super friendly, helpful, and just generally pleasant to interact with! During my first ever visit to the Miami Gardens location, the associate was super knowledgeable about the different strains in stock, which was great for me being a new customer. Most recently, I was helped by Krystal G. KRYSTAL GETS ALL FIVE STARS. She went above and beyond to help me. There were a few items missing from my pickup order that was placed online. I'm pretty particular about the flower strains that work for me, and she was so patient, helpful, and informative, describing each strain and it's properties to help me find the most suitable replacement to complete my order. All in all, if you have a medical card and are looking for a good source of cannabis, Trulieve has been great for me. read more

I placed my order online for pick up it was ready when I got there, Micheal helped to make sure what I selected online was the best medicinal choice for my conditions, in accordance with physician recommendations. The two front desk clerks set me up and verified me in their system and informed me of applicable discounts within minutes. First time experience: -welcoming upon entry - quick service - clean waiting area - clean dispensary area - helpful/informative ~ I have nothing but good things to say about my first time at a dispensary, my first time at Trulieve- they were great. **Double plus, I was in and out. ** read more

Trulieve Miami Gardens Dispensary - Prescription Medicine, for fibromyalgia, chronic pain and anxiety. - Cannabis Clinics Near Me - Miami Gardens, Florida

Come here if you'd like to wait hours for an order that's "ready". They need more staff.

Terrible service. Incredibly long wait time with no organization in terms of walk in, pick up, and express. Slow cashiers and inexperienced workers. Definitely need to re-work their procedures and protocol. I arrived at 7:30PM and was told the wait was 40 mins. I waited an hour and 20 mins and was then told they couldn't help me because they were closing. No transparency or respect for customers's time. Lying about wait times to keep customers waiting. 0/5 DO NOT RECOMMEND. FIND ANOTHER DISPENSARY. Other *better* dispensaries to check out: 1. Miracle Leaf (for CBD purposes) 2. MUV dispensary 3. curaleaf 4. Fluent Trust me that these 4 dispensaries outperform trulieve in every way. The tried and trues of cannabis. Ditch trulieve and go with one of these 4. read more

Save your time and money for a better dispensary! Half of the time they don't have what you've ordered - the other half of the time they are a mess during checking in and a total mess at communicating! But always somehow unable to fulfill the actual order! Staff is nice tho, but that only goes so far.. read more

For the 3rd time this year an eighth from Roll One is short by 1.5 grams. Like the last 2 times it was completely sealed. ROLL ONE IS RIPPING PEOPLE OFF. I bought 2 this time one was 3.5 grams the other was 2 grams ROLE ONE IS A RIPP OFF. read more

Ordered on line Friday for all day delivery on Saturday. No show, call and sorry be there tomorrow. All day Sunday, call in pm..oh going out Monday? Its Monday 3 pm and called again..So sorry..going out now SAY Tuesday. They are so bad. Why went on line as computers they said were down and behind. Said 45 minute wait at least. Don't waste your time there. read more

Gets a 1 Star just for location. In a thriving society miami currently has, Trulieve decides to pick a old out dated plaza that's been around since the beginning of time. Hopefully a store opens in surrounding cities to alleviate in store visIts. Thank you read more

Bought a 3.5, when I got home the seal was open and there was only 2.3g I called the store and they told me that they would change it for a new one but I wasn't going to drive 48min total again for 1.2g read more

Being my first time experience it was amazing. I was helped by a young man by the name Nicolas Cárdena that was very helpful and explained every question I had with details. I highly recommend this place and definitely ask for him. Unfortunately, I cannot say the same for the manager on site he made me feel very uncomfortable and rushed. read more

I went to the grand opening today and Yeslie and Shay were very helpful. I love the new store it's so much bigger than the one I usually go to and everybody there seemed very nice and knowledgeable. I definitely plan on going back. And I'll be bring more patients too. read more

Trulieve Miami Gardens Dispensary - Bag of medication - Cannabis Clinics Near Me - Miami Gardens, Florida

Love this location staff is always extremely nice especially brian and Walter very professional and always ready to help if you need to be dispensed this is the location read more

Trulieve Miami Gardens Dispensary - Location and product bag - Cannabis Clinics Near Me - Miami Gardens, Florida

They always have the best flavors of flowers and carts !! When it comes to my medical needs I always come to this dispensary! I love how nice, friendly, & quick this dispensary is. I have to give a huge shout out to Dilan he always goes above and beyond while taking care of my order. read more

I been going to this dispensary since it opened and it's a great friendly staff . I also would say that I been to other dispensaries and for what I see trulieve is one of the best . In flower and vape read more

The worse dispensary I've been to. From Orlando visiting family a month ago came to buy some meds and nothing in stock. here I am a month later placed an order, two days later still no response to pick up my meds, I went to physically picked up the meds and get turned away because capacity. so had to drive an hour to get my meds. you are 10 min from my families house and I will never waste my time with this Trulieve location again. Got me twice won't be a 3rd. read more

Decent weed, the staff is usually pretty nice and helpful even though they don't seem to be very knowledgeable about cannabis. It's a little frustrating that despite the medical designation, the reps still propagate some of the "bro-science" of weed culture instead of something more exact and scientific. I would double-check to make sure that their listings (Sativa/Indica/Hybrid) are accurate as sometimes they just categorize them on their effects--which makes no sense because a Sativa plant is a Sativa plant and effects don't change that. Their delivery system and customer service is far superior to other places like Growhealthy, though, so it's a small inconvenience to look up your weed before ordering just to not have to deal with the petty trifling of a GH rep. Also keep in mind Trulieve charges $15 for delivery, which is pretty steep in my opinion. read more

Wait times are always inconsistent, I've been waiting for an express pick up. I was removed from the like and place back in while sitting in the lobby. I check in prior to getting here and still kept wait over 40 mins read more

This location is very customer service oriented. On days when stock is running low, the staff make sure to check before telling you things are out. They are very knowledgeable of their products and the effects that they may have on you. They make you feel welcomed as soon as entering the building. Since beginning this journey, they have helped me greatly! I am so appreciative. read more

Truly blessed staff and super knowledgeable,but I have to say that IMAN(absolutely gorgeous) handled my order.I could tell IMAN studied what I orded and she new the all sales,customer service was impeccable!!! MIAMI GARDENS STAFF ROCKS!!! read more

Dairis was extremely knowledgable in helping to choose the right medicine for my condition. The entire staff at the Miami Gardens has been great each time I go. They really are up on what works and what's new to help my cause. Thanks...Bruce read more