Product had issues from first use (burnt taste and weak hits). Staff observed it and still refused…read moreto help or offer a replacement/credit, stating it was "working" because a little bit of smoke came out. We were told to buy another one.

There is no wait time the staff is excellent. They help with everything very nice. I've been going…read morehere since day one they open so we're gonna say three years now.

I have been 4 times and learn a little more negative each time. I approached a staff member about…read morethe flower not weighing 3.5g and was told that it was "the" machine's fault. He did say I could take a video of me weighing and then I could return it. Fair enough, but frankly I'd rather just get what I'm paying for. Then on my next visit which I purposely went on a Saturday cause their website says as a senior I can get an additional 30% off my purchase. Well this is not true because I did not receive the discount. Staff said that their flower is already discounted so the senior discount does not apply. For me this is false advertising. Don't believe the website. I'm now shopping a new location.

Staff is always so very helpful and knowledgeable about the product. Love that they always have a…read moregreat selection to choose from.

The new Tablets are great!! Taking one of the Energy keeps me pleasantly motivated for most of…read morethe day. Haven't found the right combo of Sleep and Relief yet. Taking 2 of each atm. Thinking of not taking them together if this doesn't help. The Tablets ate perfect for those to need to regulate use and the ability to function at a job.

New on the dispensary front, Insa looks like they're gonna be a star…read more The dispensary is clean, bright and well organized with a merch wall, tablets you can order from. Tables where you can see and smell the green before you buy it. The staff is all very knowledgeable and quite friendly. They answered every question I had, encouraged me to sign up for the loyalty program and to heck out certain strains that they had in stock. Since it was my first purchase I got $50 off, another 25%off and a 1 gram preroll for a penny, not to mention a free T-shirt, cup coozie and a lunch cooler. Yeah, I'll be visiting again!

photos just now…read moreNew Horrible customer service and pricey and most importantly I bought more than 4x jars of flower and I swear to god -- I put it on my freaking life one of the jar was empty -- sealed up an all!!!! No residue no marijuanna smell which lets me know this was a DUD jar!!!!!!!!!!!! As much as I wanted to I didn't even bother to complain or go back because i opened the package when i got home !!! Plus I would've been mad af if they didn't believe me and was looking at me crazy. I literally had to take the lost because its my word versus theirs. Pls pls Go to another dispensary... but if u really like Trulieve I recommend going to another location than the one on Busch .... PS Surrterra, Curaleave and Planet 13 to name a few have BETTER customer service and better PRICES and product!!! Hell I'll even go to expensive ass COOKIES before I ever go back here !!! I contemplated even writing this review I was just going to give one star but forget that I rather warn others!!! Pls check yah jars at every dispensary (the packs are easier because you can feel the buds) but the jars u can't. I even shook the jar and assumed maybe it was just big buds (whole flower) so that's why I didn't hear the sounds of the small buds like I did the other jar... but nope I opened the aluminum foil and not even a crumb left in there. No smell nothing.

I've been to a bunch of Trulieves in the area and they all have the same understaffing problems,…read morehowever one of the girls at this location is just extremely weird and rude. Not sure what I did to her or if she's just unhappy with the way she looks but I try not to go here unless I have to.

I absolutely LOVE Chillum! It's the only place I'll go if I'm ever in need of quality holistic…read moreproducts. I work in the medical cannabis industry, so I am very picky about what I choose to consume after learning so much about the plant. Carlos has been incredible as well as his staff every time that I have visited and provided nothing but the best of care. With a wide selection of products, a clean store, and beyond helpful and knowledgeable employees and management, there's no reason to look further for any of your hemp or mushroom needs- they've got you covered! I was purchasing a G-Pen item that was extremely hard to source, and Carlos reached out to me to help me obtain the device requested. They only ended up having a Cookies version in stock at a higher price, and Carlos went above and beyond to fulfill my order by price matching for me. Even if it was only a few bucks, actions like that stick with customers and keep them coming back! Ultimately- if you're looking for some easy-to-obtain holistic relief, Chillum is your place and Carlos and his team are the ones to help you.

I was very interested in their mushroom products so I called to ask a couple questions before I…read morewasted my time going down there. The guy I spoke to was super knowledgeable and explained to me that these were not synthetic mushrooms (which I was not interested in), but instead were derived from psilocybin, but had a formulation to remove the actual psilocybin making them legal. The claim is that you still get the euphoric body high without hallucinating. I was skeptical, but also saw some online reviews touting the effectiveness of these exact products so I decided to give it a try. I went down and found they had microdose gummies, but the better value was the chocolate bar. I paid $60 for what was supposed to be the equivalent of 6 grams of mushrooms. The staff were great and I even learned that I could have them shipped to me in SC since they were legal and I was looking forward to purchasing more. That evening I was out with a friend having dinner and drinks when I took four squares, a light dose. I didn't really feel anything, but I chalked it up to also drinking and not being in the right environment. The next night I got home early and decided I would enjoy some chocolate and watch a movie. I started out by eating a good amount and then decided what was left wouldn't be worth saving so I ate the rest of the bar... sixteen squares in total (there was 20 in the bar). This should have been the equivalent to about 5 grams of mushrooms which should definitely have a noticeable effect. Unfortunately, I did not feel a thing. I know everybody's body chemistry is different so I don't want to knock this company, but I did feel a little scammed out of sixty bucks. I was really looking forward to enjoying these, but unfortunately they were too good to be true.

Terrible service. They take forever since as they state they "only have 2 employees" - Amanda…read more Waiting over half an hour to get attended and even longer to actually get my things when I was the only one whenever I walked in. Go anywhere else seriously.

This place is amazing. Bri just started here and she knows so much and is the nicest person to deal…read morewith! Excited to come here again soon.

Yesterday, was an amazingly great experience at this dispensary…read more MELISSA, WAS A CANNABIS KNOWLEDGE ANGEL. This associate shared great facts, with visual aids, and took spectacular care of us. From quick computer skills, double checked inventory(physical), and with supportive co-workers, answered all of our questions....correctly. Melissa was attentive, listened to our questions, showed great patience and concern for our needs. After visiting many dispensaries in Colorado, Washington, Oregon and here in Florida. This was the first visit, that was on a nation level playing with the other states. Well done Melissa and crew. The two person check system( of your order, into the bag) not seen anywhere else. Yall won my repeat business!!!! Thank you for restoring this Gen X couple; faith in customer service!!!

Shoutout to this location for going above and beyond! Shoutout to Nicole from this location for…read morereal! I drove 35 min to this location because I was caught up in some weird scam where this google map was hacked and it changed the phone number on the their Google map searched! I ended up almost being hacked for my cash app information and she was able to go above and beyond and stop the scam and still take care of me with a free treat from the store for the drive! Shoutout to Nicole and kat from this location for treating me so nicely, taking care of me, escalating the fraud to their bosses to take note and just going above and beyond for me to turn my experience around. You have a lifetime customer out of me

Always a 5-star experience at RISE. I'm a long-time customer because the atmosphere is so chill and…read morewelcoming. Huge shoutout to the two staff members who helped me today, Jonika and Tom--super cool people who made the visit easy, quick, and helpful. Best dispensary team in Brandon, hands down!

One of the cartridges I purchased was smashed and cracked open inside of its packaging, I noticed…read morebefore I left the parking lot and they exchanged it for another cartridge inside the store without a problem. I checked inside the store and made sure this cartridge was not broken open also, it was intact. When I went to use the cartridge at home, I removed the the protective plastic seal around the base and noticed the metal base it self was smashed and it would not function with any vape battery. As a first time customer, this was an awful first impression.