I've had my mm card 6 years I have tried every dispensary in wesley chapel and all over Tampa but I now only go to trulieve wesley chapel exclusively i never go anywhere else and its been like 3 yrs that I've only been going there and the reason being is they just have excellent quality on everything they sell so yes Trulieve is the place to go they are fast with no long wait times and again everything about them is excellent!!! i mean their customer service is next level like no other and to me they have the absolute very best products they also know their products well so they can help you get the best product for what you need and then the cherry on top are the people who work there they go out of their way to help you and make sure you're happy so please go to trulieve and once you go there you'll never want to go anywhere else and wesley chapel is my favorite location so shout out to everyone in the wesley chapel location thanks to everyone for all you do for me and thank you for your excellent customer service and tasty products (yummy) and one more thing they will actually become like a second family to you especially if you go there all of the time and you get to know everyone, I love you guys in wesley chapel keep up the good work.... Jai Underwood read more

Trulieve Wesley Chapel Dispensary - Cannabis Clinics Near Me - Wesley Chapel, Florida

Love the deals .. Weekly deals for the win .. love the staff great customer service.. read more

These guys hustle to get you in and out, very organized and friendly. This place has done a 360, never a wait or short wait

Great experience. Very informative. Extremely friendly and helpful. I will definently be going back to see my new friends at TruLieve soon. David read more

Garbage Trulieve. You will wait significantly longer than others. Crap staffing with no efficiency. Avoid at all costs.

Horrible customer service! Came in with my boyfriend who's also a card holder. We were told we couldn't talk to one another. When I questioned the policy, the associate quoted "HIPAA". As a healthcare professional, I have an expectation to receive honest information from a medical establishment. Train your staff on HIPAA and to be truthful. Honesty and transparency are foundational in building trust with the community and consumers. read more

First time going into Trulieve and the gentlemen working were extremely helpful and friendly, especially Aaron, who helped me with my entire purchase! He was incredibly helpful and insight on which was which and the effects. Answered all my questions etc. Couldn't have asked for a better 1st visit! Thank you!!! read more

Certain employees are great if you have all the time in the world and pick up mid afternoon. Tonight I went, and this has happened once before, but I'm there 8:55pm and the door is locked. I have express pick up and I work all day. I have to keep knocking on the door for the shift supervisor to open at 858 to explain everything must be dispensed by 9pm orders of Tony the manager. Well, TONY, I was there before 9pm with an express pick up. Your staff starts walking out at 9:00 on the dot . Look at the cameras they closed up well before 9pm. And I agree with the other reviewer, I have been here where my dispensed amount doesn't weigh properly once I get home. Shady biz going on here read more

You know I was in there on MLK Day.those guy's were going nuts trying to take care of all us.have you ever been to a doctor's office and no one is waiting? don't knock it.i was there.they were BUSY! you're busy if you're good at what you do.where would you be without them?they deserve better reviews.they are 5 Star's all the way. read more

Well this morning I've opened up my third ace actually my fourth eighth of modern flower to find seeds all in it the same thing every batch of modern flower has got seeds in it terrible nobody wants seeds can't grow legal pot in in Florida read more

By far the WORST Trulieve location, or any dispensary, for that matter. They tell you 10 min. wait time and you sit there for 45+ mins. I saw multiple people just getting up and walking out. You walk back there and you have two people helping customers and everyone just standing around not doing anything. And you wonder why you have customers waiting and getting pissed off?!?! DO YOUR JOB! It shouldn't be hard to put a few items into a paper bag and staple it shut. It's not rocket science. The skills required for this job is, well... none.. and yet people still can't seem to figure it out over there. They should be embarrassed. I don't see this location lasting much longer. read more

Today Caitlin helped me and she was great! Ry Caitlin with a C, I'm sure you'll get tons of reviews to come!

Staff did not explain their process. They seemed bothered. Will not be going back to this location. They were assholes.

Ridiculous wait time even if you preordered waited 40 min and ended up walking out absolutely wild to me

I have never had a bad experience with the Wesley Chapel location. I have never encountered a rude person working there. I try to go on off times, I stay away from peak period. I have recently placed an order and it was completed before they even opened. Thank you Trulieve Wesley Chapel for being an outstanding dispensary. read more

Wow! They send marketing out that in reality is SPAM. Why spam? Because if you logon the second you get the email or Instagram post, they are already out. Their website is awful! Inventory is NEVER right. Yesterday they were out of concentrate, CBD, minis, Trugels, chocolate, cookies, prerolls. Their staff is hit or miss. Receptionist gets blasted by customers regularly. One staff literally argues with me and dropped an F* bomb when doing so. I have her $40 on a $30 order and she kept asking for more. Cant even count money? Not sure training to remedy that. Lots of the staff are college students, just wanting to get high. They do not know strain specific info. In fact, most of the time, I educate them. Last but not least....they need to stop opening stores!!!! Yes! Stop! You have no inventory, an uneducated staff and the online is atrocious! Satisfy the needs of the customers you have before expanding. If you go to TruLieve in the Tampa Bay Area....expect to be disappointed. Try any location....they will be out of inventory. Guaranteed. read more

Their online policies are trash. I place an order in the morning time and by the time I get there, they tell me it's all sold out. The person who I spoke to became argumentative and contradicted themselves multiple times about why it's done like this. Why are they doing carts on a first come first serve basis while allowing online orders? If you order online, they don't reserve your cart - if the last one gets sold, it doesn't matter if you reserved it at all. The worst part is treatment of people. And to the guy who told me you can't do anything about it - you're right, because you fail to give your managers anecdotes of your customers. read more

Extremely rude service. If the staff doesn't communicate properly by contacting you about issues fulfilling an order (as is their policy on their website) their attitude is that it's your fault for not assuming that the order was cancelled since you did not get the OPTIONAL text message saying it was ready. Mind reading is how that's supposed to work, apparently. And if you didn't get that optional message, then you should not come in. Period. (Their words, not mine.) read more

They rarely have what you want and order. They bait you in by filling one item in your order wasting your time so you by the product they can't move as a "suggestion". If they had any care of customers time they would let you know before you come in. Instead they push the unwanted product on the people they trick online to think they will receive what they ordered. Then they are "offended" when you expectedly get upset. Too many other better options around to wait for them to lean how to do the job correctly. read more

Truelieve is my go to dispensary. I love the customer service and the quality of the bud

Really ridiculous operation they have going on, very disorganized. I have spent hours on the phone with their customer service (which is also a joke) trying to get them to resolve a simple issue. They obviously do not care about their customer. This is by far one of the most absurd experiences I've had as a consumer. I only do business with them because they're really the only option in the area with later hours. read more

Drove all the way out here because hours say open til 9, comes to find out its open til 8... fix your priorities

I had to go to another dispensary to see why this one has such an off vibe! The staff is very standoffish, rude and not helpful at all! Unfortunately they are often out of products as well. Bad combination! Try Curaleaf where they all have excellent customer service, superior products and a great vibe! Super disappointed as this is the dispensary that my doctor recommended... read more

if i could give no stars, i would. trulieve has proven to be the WORST dispensary in the state of florida. this location being one of the worst. while the employees are kind and helpful, there are maybe 3 of them in the store at any given time. each time i come to this dispensary, there are 2 cashiers out of 8 registers. it takes 40+ minutes to pickup an ONLINE ORDER with the ONLINE CHECK IN. this is absolutely absurd and it needs taken care of. if the company is short staffed, then they need to HIRE MORE EMPLOYEES. but guess what, if you apply for the job, they won't even reach back out to you (even if you are highly qualified, and call them to check in on status of application). every customer in this place is miserable waiting on their orders, and the employees are so obviously miserable trying to do the jobs of 8+ people while only having 3. read more

Terrible system! No one ever answers the phone ! No one ever responds to orders ! The system is always being worked on . Always an excuse ! I would assume that being the only shop in WC they have plenty of business but Id rather buy weed off the street ! read more

Crazy. Every time I speak to someone, I get different information. Nothing is ever available on the website and customer service has no idea when it will be back in stock. And, I have been in the Dispensary and they have a product that is out of stock online. Terrible way to do business. Also, when I ask about a product, no two people say the same thing. medical marijuana is used mainly by older people with health issues. Everyone working there is in their 20's and has no concept of pain. Seems the entire business model is flawed from beginning to end. They opened a ton of stores, staffed them with anyone with a pulse and here we are. read more

worst service ever if you like fast service go somewhere else!! they do not listen to customers they are super super slow always busy laughing and talking in the back before they call other guest back it only looks busy because they never send guests to the back to purchase and never has any deals worst product ever!!!! read more

I obtained my medical marijuana card because I have aggressive progressive MS and thought it might help. The company Trulieve itself is an absolute ridiculous example of a business, that seems to be run by kids. The website will show you products and you will try to order but then within 24 hours they will cancel your order and inform you that they don't have the products they sold you. Then they will offer you more expensive products without any incentive to buy them. A very typical bait and switch. Their prices are already the highest around. After they cancel your order they will usually set your delivery date another day or two out. The staff always blames the website and says that they've complained to it as if it's some other business. They never have the product that they advertised but they're quick to replace it with something more expensive. They will spam you with email and if you login to purchase any of the sale products they're magically out of stock. I would recommend that you try any of the other local dispensaries as there are five or six within the same distance. The only advantage to trulieve is that they do deliver even if their delivery people are just as Clueless as the rest of their staff. I would run far far away from this company that is obviously either too busy to help anyone or making so much money they don't need yours.. read more

Trulieve is the best in all he North Tampa area. Customer service is always great along with the quality and the inventory of the products. I HIGHLY recommend them! read more

John R. Hooked it up! If you're ever in wesley chapel and want great customer service then go see him. Great product and even better prices read more

Trulieve Wesley Chapel Dispensary - Cannabis Clinics Near Me - Wesley Chapel, Florida

Staff is decent, however some can be rude. The company Trulieve itself is an absolute joke, that seems to be run by children. Website never works, but place and verify orders for products they don't have, the online chat option has never once works for me, I'm trying to call customer service has never been less than a 45 minute wait.The specials they offer are much worse than the other dispensaries and they rarely have anything in stock. I went today and they had no flour, or no concentrate Despite their website saying they have both. Also they will advertise flour at A specific percentage and when you pick it up the percentage is much lower. Thankfully in this area there's five different dispensaries within a half hour and I will not be returning to Trulieve but rather one of the other dispensaries. In no way shape or form Do I feel like I'm losing out by never returning to this company. This is my experience and I highly suggest you check out one of the other dispensaries before coming to this one. read more

Lovely informed staff with great deals, including mini Monday!! Never much of a wait for a walk in , clean and professional . Favorite dispensary in the area ! read more

staff needs to be revamped. some of staff members are rude. i felt uneasy the last two times. i wish there were dispensary options in Wesley Chapel. i feel like they can treat customers like trash because there's no competition in the area. read more