Do not send a saddle to them for consignment. My saddle was supposedly sold December 2017 and to this day August 16, 2018 I have not received a check. They do not answer emails and they will not answer the telephone when I call them. Unfortunately I did not check the reviews before I sent my saddle to them for consignment. Several complaints to BBB GOING BACK AS FAR AS 2015 and major bad reviews of people not being sent there money when saddles sold. Again do not send a saddle for consignment to these people!!! read more

Sent them two saddles for consignment in April 2019. Informed that one had sold August 2019. No payment as of December 25 2019. Many ignored emails and calls, and some lies: "check sent yesterday". If you buy a used saddle form this company, odds are you are dealing in stolen goods. Be aware their BBB rating is F for 'unresolved complaints'. They deserve zero stars. read more

I wish I had seen Sylvia H's review before I consigned 3 saddles with Trumball Mountain. They have sold 2 of them, and will not send me payment, months later. They also don't answer their phone. I guess I'll have to file a complaint to get my money, too. DON'T CONSIGN WITH THEM! read more

This store deserves no stars. I sent a saddle for consignment which was sold in September/18. After multiple emails and phone calls trying to obtain the money owed me for sale of saddle, I had to file a complaint through the Vermont State Attorney General. Only then did Rich send me the cheque in April/19 for money owed. This is a repeat pattern of behavior at this store. Do not consign with these people, they will try to rip you off. read more

1.0 star rating-less if I could rate less than one star August 9 - 2016 I sent a dressage saddle to this store to sell. It took over a year to sell it. It sold June 2016. It is mid August and I still do not have my portion of the money. I have sent several emails and keep getting promises. There are many negative reviews on other websites stating the same situation. Do not consign with this store. Beware. read more

Best customer service I have experienced in my saddle shopping. I don't need to repeat the saddle shopping woes many of you are familiar with but I wanted to give credit where credit is due. Trumbull Mountain exceeded my expectations in looking for a saddle. All my corespondance was through email and I did not have to wait over a day in response to any of the emails I sent. Even on the weekends I was given a response before the end of the day. I sent in my tracings, was recommended a saddle, and received it in less than seven days. The seat was bigger than I wanted but it was a perfect fit my bum. I was happy but not (women you know what I mean). My experience with Trumbull ended up being better than working in person with a saddle fitter. Thank you Trumbull and Jay for exceeding my expectations! read more

I went to this location to look for the possibility of finding a dressage saddle that would fit my longer legs. I was so pleased at the selection and quality of the saddles to view. When I asked for saddles in a range, the gentleman did not show me items that were clearly out of my price range. I went to look and went home with a saddle. Very pleased and did not feel pushed or pressured to purchase. read more

Clearly in financial difficulties. Only got paid after threatening legal action. Lots of bad reviews. Do not send them a consignment saddle.

IF you want to be paid for your used saddle on consignment think twice about sending it here. My saddle was sold in October by Trumbull Mountain Tack Shop. It is now January 16th and I still have not been paid. Not only that I received a check from them that was returned for NSF. I will be taking them to court. They are very poor business people at the least and dishonest for sure. read more

If I could give them less I would. Totally untrustworthy business. They do not pay their consigners per the contract. Saddle was sold in early July. It is October and I have not been paid. Their excuses are legend. "Oh no, well let me look into that and get back to you", "It's in the mail.", "It must have gotten lost in the mail." , "The next one will have a tracking number." Just terrible people to do business with. Just don't, go elsewhere. read more

BUYER BEWARE. I have had two saddles in consignment for over 1 year. I was told per "Rich " that 1 sold. And that I would receive my portion. That was ""rich." I have left many messages. No response. I am reporting this scam operation to the FBI. I have had enough! read more

If I could use a "0" rating I would. I consigned a saddle with them. It sold in November of 2018. Despite numerous emails and phone calls in which I was promised payment, I have received nothing. It's now May 2019. They may be okay with fitting and selling saddles, but I cannot recommend consigning a saddle with them. And for those looking to buy consigned saddles, just be aware that the actual owner of the saddle may not receive any payment. Not cool. read more

I currently ride in a Black Country Eloquence that I absolutely love, it fits my horse and myself very well. I wanted to upgrade to a new version of that saddle. As Trumbull Mountain is listed as a rep for BC in England, I contacted them. I figured this would be an easy process since I already knew what size/model worked. Jay/Rich recommended a couple changes that concerned me, but they assured me that the saddle was guaranteed to fit and returnable if not. When the saddle arrived, it did not fit whatsoever. I sent it back for an adjustment. It still did not fit. Whereas communication at first was fantastic, it now broke down completely. I returned the saddle at their request, disappointed, but just expecting to be "done" with the process. However, it has been exactly one month and they still have not refunded my credit card. I have several emails from them stating they have received the saddle and will issue the credit "next week". I see now that there are other folks that have had similar issues as they have poor reviews not only here, but also on BBB. I just want to save others from having the same bad experience, they seemed so nice/helpful at first, not so much now.... read more

***Horrible Customer Service*** The company lied about the shipping cost and lied about the tree size. Therefore, I had to pay $100 at my own cost because of the company's inability to provide decent service/information. Trumbull Mountain had the opportunity to fix the situation and I possibly would have bought/tried out another used saddle. Instead, all I recieved was attitude and low remarks regarding my "misunderstanding." read more

I contacted TM trying to find a saddle to fit my hard-to-fit horse. I submitted tracings, pictures and did their questionnaire, which is part of their saddle fitting service leading up to purchase. They ask you to do this in order to get a saddle. Jay made a couple of suggestions based on what I was looking for but was leaning towards one in particular. She wasn't totally sure if the tree was the shape I was needing though as my horse was on the verge of needing a hoop tree and the one suggested was not a true hoop tree. I agreed to give the one that was suggested a shot though and asked Jay if they had any in stock. They had many new and used saddles of that brand in stock, albeit none in the style/size I needed. I'd have to order it in. To order it, I got the perk of totally forfeiting my chance at a trial or a return. I am seeing now that some people were offered a return on a custom order, but I was told the opposite. Being stuck with a brand new saddle that even Jay wasn't sure would fit is a no-no in my book. That's like driving a car without a test drive. I can't do that. I get what TM is doing. They don't want to get something in for you and get stuck with it. But this was an off-the-shelf saddle that was in no way adjusted or custom to my horse. They had many more of this brand new in store. They are a retailer for it. It's not like it's custom inventory. Just one more saddle for a brand that you sell. I could order this EXACT saddle used for a lot less but without a trial on an auction site. Or I could get the EXACT saddle ordered in with the ability to return it from one of a number of big name places online. The truth was that literally every one of my options was better than buying this identical saddle from Trumbull Mountain. I decided to buy the saddle Jay suggested from another very kind and helpful fitter. When I got the saddle though, I wasn't totally in love. I voiced my concerns with the fitter that had been helping me, but they were out of town and couldn't respond for a couple of days. In the meantime, I contacted Jay again to see if they had something that may be better IN STOCK so I could trial it. Plus now we knew what didn't work. They had a lot of used saddles in stock and Jay has mentioned she had a couple of ideas of what may fit. Surely one would work? I explained to Jay that I had found the saddle that she initially recommended trying out, but was thinking we could do better with a different one. She asked what was wrong with it and I said the fit was too wide and I was unsure if adjustments would help. I sent pictures that illustrated my concerns since TM had nearly identical saddles in stock (different color, half inch larger) so they could at least see the shape of the tree/panels that didn't work and may be able to compare it. Perhaps with Jay's years of experience, it could be concluded "hey, that style didn't fit...but this one might". I NEVER asked how the saddle fit. I knew how it fit. That is why I emailed again saying it was too wide and asking for a totally different suggestion. Jay derived that I was trying to get a free saddle fit consult for this saddle that I had purchased elsewhere. She concluded with telling me that I needed to buy a saddle consult from them for $100 dollars before we went any further. Umm...no. I was sending you in pictures to show you that the saddle that YOU initially recommended for me didn't work and asked if you had something else in that may be narrower before asking if narrower was the fix or we needed a different style entirely. Either way, I was planning on ordering something. I didn't ask for a saddle fit consult with a saddle that I clearly specified was too big. That would be redundant. I was looking to give you my business and trying to go about illustrating issues that we ran into so that Jay could make educated recommendations and I could make a purchase that I would be happy with. I explained this. Jay didn't apologize for her overblown response, but did make more suggestions when I clarified I didn't want fit help. I just wanted to know what they had in that was just a bit narrower. Unfortunately, as I thought about their poor response, I decided that Jay burnt that bridge and I would not be doing business with them after all. Bottom line: I could not in good faith recommend anyone use Trumbull Mountain unless you don't mind dealing with someone who is rudely pretentious. Which is a shame, because there is a wealth of knowledge these money-hungry folks can share but it's veiled behind awful customer service skills. read more

I have tried looking locally for a saddle for my wide bodied horse with no luck. My experience with Trumbull Mountain has been outstanding. I emailed wither tracings, received trial saddles within a few days.Their advice was spot on for both fitting my horse and me. I have owned horses (and saddles) for over 30 years and this has been the best experience by far. If I could give them 6 stars I would. Thank you Trumbull Mountain!!! read more

If you plan to actually physically go to the store to buy a saddle, ok. But heaven help you if you are thinking of consigning one with them for sale! Read the reviews here or anywhere else on the 'net. It's almost like they have some kinda racket going where you have to hound them for months to get your money. Emails and voicemails are ignored. You have to phone bomb them to get them to answer and then you're just going to get the same litany of excuses: "I'll check when I'm back in the office", I'm sending it tomorrow", "Let me get you a tracking number". ARGH! And you will have no way to ever verify what they actually sold it for since they certainly aren't sending you any kind of documentation on the sale. Chances are they've already set the pick and told you they had an offer for waaaaaaay less. If only I had bothered to read all these reviews before sending them my saddle.... read more

They seem to know their stuff, which is why they got two stars. However, during a recent saddle purchase, I discovered they have very poor quality control, terrible customer service, and can be quite rude when asked to fix mistakes. Contrary to the other reviewer, there were several times when I had to repeatedly ask for information and wait over a week for responses. I still do not have the saddle I ordered. Sadly, their poor attitude cost them additional purchases of fittings and another saddle. I will never order from them again. read more

HORRIBLE CUSTOMER SERVICE!!! I was looking to buy a used saddle and the staff seemed helpful at first. When I received the saddle that I was interested in buying, I tried on my horse it was a tree size larger than what was advertised online. When I called Trumbull Mountain telling them about the issue, they became defensive and denied that there was any problem. They still charged me the full price of return when they messed up! If they would have apologized for the mix up I probably would have tried and bought a different saddle from Trumbull Mountain. Their loss! read more