I cannot say enough great things about this bank and their people. When they say "This is personal…read moreto us!" they mean it. If you need a bank that knows you by your name, and cares about your NEEDS, not their needs, you need to see these fine folks. I really appreciate them!

From the owner: Jefferson Bank in New Braunfels offers full commercial, retail and personal banking services and…read moreproducts, including checking and savings accounts, mortgage and personal loans, wealth and real estate management, and more. Since 1946, Jefferson Bank has provided smart products to meet your everyday financial needs.

This location is too small for efficient drive thru transactions. (One line might accommodate five…read morevehicles max before the line impedes other traffic in surrounding areas). Inside, tellers are in the very back area. It isn't like any other banking institution setup I have come across before (not than in an expert, it's just different). It might be better designed for the bank but it's slightly off putting for customers who aren't familiar with the lay-out. It reminded me of a library with desks put in front and books in the back, instead of the other way around.

Atm is ALWAYS broken, it's really annoying when you drive over and have to turn back around because…read moreyou cant use the atm

When I come in to cash a simple check it always takes longer than expected and the staff is usually…read moreshort handed. They also take a while by making small talk instead of being polite and professional and keeping transactions to a reasonable time frame.

Customer service is amazing. I love Holly but honestly, from the manager, to the tellers, they are…read moreall amazing and they go out of their way to do the job right. I highly recommend this branch.

This is the BOA I use when I'm in New Braunfels. Helpful staff in person or by phone. There is a…read moreH‑E‑B nearby which helps with errands.

SInce 2033, when I began visiting the BofA Financial Center in New Braunfels, I have had nothing…read morebut good experiences with the personnel there; the Center's manager is particularly nice, as well as helpful. In December 2024, however, I had an appointment with a Relationship Banker at the Center whose assistance was truly exceptional. All I wanted the banker to do was confirm the status of a wire transfer that I had attempted several days prior to the appointment. But instead of simply answering my question, the banker made an enormous effort to clarify what had gone wrong, and to make another attempt to wire the funds. She did succeed in making the wire transfer, and the money arrived in Europe the following day. Normally, it takes two to three days to complete an international wire transfer. I am extremely grateful to this BofA employee. She is a recent addition to the New Braunfels Center's team; I hope she remains there for a long time to come.

Great fast service! Drive up had one car besides me. Always courteous tellers. The key is to go…read moreduring the week if you're able

I'm here at least once a week because my company can't get with the times and allow me to direct…read moredeposit my expense checks... I'm off that rant an onto WF I go through the drive thru every time and I never have to wait longer than about five minutes. The employees are always friendly and very quick! If there is going to be a short wait they will always let you know how many people are ahead of you so you are prepared that you might have to wait a bit. If you are in the NB area and need a Wells Fargo I recommend this location over the wal-mart location due to the drive thru speed at this location.

The policy driven management leaves no room for common sense…read more A man purchased a car from me and gave me a cashiers check from RBFCU. They would not cash their own check without joining their program and then charge me to cash the check that they just wrote

I had an amazing experience here with a lady named kayla. Long story short, she didn't give up…read moreeasily when i had problems getting my new replacement card to work. And she saved it from the shredder after trying one more thing the next morning. Literally still trying to help me the next day, and it worked. I didn't have to order another replacement and wait another week. She saved me a ton of hassle. I know when i need help. I know who to ask for. Thank you Kayla.

Brooke and all the staff are all very patient, knowledgeable, and friendly. We are very pleased…read morewith the service we receive at this location.

I have been with SS FCU now for three years, and I have had nothing but great service here at this…read morelocation (HWY 46) always a helping hand from all of these folks! I have just secured another truck loan and the help was outstanding, I would like to give a shout out to Brooke Melendez for the time she spent with me and making my time enjoyable. Thank you all for all that you do for your customers. (you make it so easy to come in and do business) . JDP

I have banked at other financial institutions but have now been with RBFCU for years and amazed by…read morethe service and helpfulness. They do not have a monthly checking account fee based on daily minimum balance like some other banks do. Recently my son bought his first car and we told him check out RBFCU for loan interest rates. He was approved and has been able to have a more affordable payment . I like the Creekside location as it is not crowded like the other 2 New Braunfels locations. Recently to use the ATM you need to have a debit card which I have never carried. But times change for convenience sake.

If you need access to your own money, look elsewhere. I tried to make a modest cash withdrawal and…read morewas refused, requiring me to speak to their Fraud Department. After sitting alone and on hold in an office for 11 minutes, I asked for help and the teller then informed me the phone wait was now 35 min; I left. Next day I went to the larger I-35 branch, expecting a human there might be able to give approval for my withdrawal. They told me I had to talk to Fraud (remote, not local), and the wait was now 80 minutes. I went home and phoned the Fraud Department and after three hours of hold, disconnect and interviews they finally approved my withdrawal, flagging my account appropriately. I'm going back tomorrow, to try to complete the transaction, but not optimistic. Perhaps I should be using a bank instead of a credit union. This level of customer service is not acceptable. At the branches, I never spoke to anyone above the level of teller. No one cared or tried to solve my problem- just passing the buck to Fraud, and blaming "the system".