Matt, Jessica, and Kendra were diligent when describing the details and made themselves highly…read moreavailable to answer any questions. Very professional and outstanding service. I would recommend them to anyone looking for a great mortgage company.

Matt Hemberger! If…read moreyou are looking for a home loan lender, Matt Hemberger with The Wood Group - Fairway Independent Mortgage is your man! My boyfriend and I were looking for a home throughout 2016-2018, throughout that time, I believe some where in 2017 we got a hold of Matt's business card and switched over to him to be our home loan lender. He made the process easy! He was so kind! He wasn't pushy, invasive, or demanding. Matt was super knowledgable and informative. He kept us in the loop at all times, but wasn't overbearing with the contact. He provided us with factual data and talked with our realtor (who is a close friend and our advisory throughout the process) to keep him in the loop as well (in which was what we wanted). He also talked in plain english with us - he didn't ever try to schmooze us over with fancy words or confuse us with mortgage lingo. Matt is smart, thorough, helpful, and willing to work. Unfortunately, the home builder we went with swayed us use their mortgage company and that process seemed to be a nightmare compared to Matt. However, we still contacted Matt throughout the process of the home loan with the builder's mortgage company, because he was open, honest, and truthful and could help us understand all the numbers and paperwork that was being thrown at us. We learned how important it is to have a home loan lender that blends with your personality - next time we plan to use Matt. Hopefully he'll still be in the business when we move into a different home.

Shane Barbee and his staff did an excellent job on my recent Refi of my home. They helped me…read morenavigate my course through all the online lenders /liars in my path. They were truthful and upfront with everything. My loan was processed in a prompt professional manner. I would use them again in a heartbeat! Robert Roger's Wimberley Tx.

James Racanelli and his team at Sente Mortgage were absolutely amazing to work with during the…read morepurchase of our lake house. He was super attentive at every step from our very first phone call. We were in a rush to make it all happen due to demand, and we didn't have all of our ducks in a row, but James and his team still made it happen. He was always one step ahead and keeping us in line. So thankful for his help and guidance! Will use him again should the need arise. Highly recommend Sente Mortgage!!!

The policy driven management leaves no room for common sense…read more A man purchased a car from me and gave me a cashiers check from RBFCU. They would not cash their own check without joining their program and then charge me to cash the check that they just wrote

I had an amazing experience here with a lady named kayla. Long story short, she didn't give up…read moreeasily when i had problems getting my new replacement card to work. And she saved it from the shredder after trying one more thing the next morning. Literally still trying to help me the next day, and it worked. I didn't have to order another replacement and wait another week. She saved me a ton of hassle. I know when i need help. I know who to ask for. Thank you Kayla.

I have banked at other financial institutions but have now been with RBFCU for years and amazed by…read morethe service and helpfulness. They do not have a monthly checking account fee based on daily minimum balance like some other banks do. Recently my son bought his first car and we told him check out RBFCU for loan interest rates. He was approved and has been able to have a more affordable payment . I like the Creekside location as it is not crowded like the other 2 New Braunfels locations. Recently to use the ATM you need to have a debit card which I have never carried. But times change for convenience sake.

If you need access to your own money, look elsewhere. I tried to make a modest cash withdrawal and…read morewas refused, requiring me to speak to their Fraud Department. After sitting alone and on hold in an office for 11 minutes, I asked for help and the teller then informed me the phone wait was now 35 min; I left. Next day I went to the larger I-35 branch, expecting a human there might be able to give approval for my withdrawal. They told me I had to talk to Fraud (remote, not local), and the wait was now 80 minutes. I went home and phoned the Fraud Department and after three hours of hold, disconnect and interviews they finally approved my withdrawal, flagging my account appropriately. I'm going back tomorrow, to try to complete the transaction, but not optimistic. Perhaps I should be using a bank instead of a credit union. This level of customer service is not acceptable. At the branches, I never spoke to anyone above the level of teller. No one cared or tried to solve my problem- just passing the buck to Fraud, and blaming "the system".

Poor communication. Having someone come in to set up a business account, only to have them sit in…read morefront of a tv screen to talk with the banker.

Friendly, helpful and love the hours of operation. Thank you…read more......... Always a friendly visit

Partnering with Kim Pampell at Pilgrim Mortgage is one of the best decisions I could have made as…read morean Agent. From start to finish, Kim goes above and beyond to make the mortgage process smooth, stress-free, and transparent for my clients especially military clients. She explains every step in detail, answers all of their questions quickly, and made sure they felt confident about their options. Her professionalism, knowledge of VA, land loans, FHA and conventional loan programs, and genuine care for my clients really stand out. Kim stays proactive, whether it is keeping me updated on timelines, helping my clients secure a competitive rate, or making sure the paperwork was in order, she made the process easy to navigate. I especially appreciated how she took time to educate me and my clients not just rush through the process. If you are looking for a loan officer in San Antonio or New Braunfels and surrounding area who is honest, knowledgeable, and truly dedicated to the customer, I highly recommend Kim Pampell with Pilgrim Mortgage. She is a true partner in the home buying process and someone you can trust to get the job done right.

Kim has been invaluable in our latest home loan experience. Not only was she always available to…read moreaddress our questions and concerns, but she went ABOVE AND BEYOND to securing us the best rate at the lowest price. The loan portal/app that Kim utilizes is very user friendly and I think played a key role in getting everything done promptly and stress free. I would highly recommend Kim to anyone looking for a home loan and would absolutely reach back out to her if I needed another loan. Thanks for everything, Kim!

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!