Located on the Market Place this conveniently place bank has two cashier windows, a cash point both…read moreinside and outside, tables for sitting / waiting / writing and a self-serve machine for paying in (staff are happy to help you use this- which is just as well because more than once I've tried to use it and got confused or done it wrong!). There is also an consultation area where you can talk to the staff about your banking needs and a more private room for the same. A telephone banking phone is at the far end of the bank for more privacy. There is a well stocked toy box for if you need to be there any length of time with your little ones. Well set out and friendly staff.

This is the busiest bank in Eston and ques can be quite long, it has 2 cash machines outside, a…read morehelp desk and 2 cashiers inside. there is also a private room for meetings. The staff are helpful and recently when i was in sorting my account the staff member was chatting with my children and gave them pens and paper to draw while we sorted stuff. Over all good, just annoys me I have to wait if it is not possible to use the cash machine or the paying in drawer (I prefer a receipt) There is a car park out back but it is often very busy with people double parking. But there are others in town that are not a busy if you don't mind walking across the road.

This is the main bank on Thornaby Town centre and I have had an account there for the past 30 years…read moreand I cannot fault the service I have received. The layout of the bank is good - it is easy to see where you need to queue for various services. The staff are curtious and efficent and always seem to deal with the queue for the counter service very quickly. The cash points are always stocked up and working.

Been banking at this branch for 30 years, seen it develop into a modern branch. Staff always…read morehelpful & a pleasure to deal with.

Banking can be tedious, with long queues and nowadays the cut-throat feeling that someone will jump…read moreon you to get you to buy / take out a product with them. The Nationwide is a nice building society, no hard-sell, friendly staff and is open from 9-12pm on a Saturday which is very useful. My only critiscism is that the building is very small and the queue directly behind the cashier window. You can of course speak to an advisor in a private room but its a shame that there is little privacy at the counter. This however is a flaw with building design - not the staff in anyway who are courteous and discreet. As a customer I can recommend Nationwide highly.

This is my local branch of Barclays - I've banked here for years and have always been pleased with…read morethe service. The staff are really friendly and helpful, and even when it's busy it doesn't seem to take them too long to get through a queue of customers! This branch is located on Yarm High Street, about half way along the High Street, on the same side as Sainsbury's.

I have probably spent hours of my life queuing in this bank. They have 4 counters but at most 2 are…read moreopen so go on a lunchtime or even an afternoon and expect to wait ages. When you get to the counter (eventually!) the rest of the queue can hear your conversation so it is not private at all unlike the one in Middlesbrough where the queue is further away but as this branch is so small everyone is right behind you. The staff are all different, a couple of really nice ones and a few that look annoyed to be serving you. It is also quite dark in here.

Natwest Bank is fitted out to a high standard and the building they are in looks like an old pub…read more The staff are friendly and helpful.

I don't actually bank with Natwest but have often been inside this branch with a friend…read more There is always a queue for the counter service so give yourself plenty of time to visit. There's is usually a shorter queue for the help desk and the staff are always really helpful. They have private rooms for discussing your account in confidence or if you need to sort your overdraft, loan etc. Their 'quick pay' service is a small postbox on the wall and not very secure in my opinion. There are cash points inside as well as outside; the outside ones are usually quite busy. Overall, it's clean and tidy inside with friendly staff, it's just the queues that let it down.

I really don't think this branch of natwest is suitable for the amount of people that use it,…read morewhenever I go in there is always a queue right up to the door, which means that if you need something from the cash counter, you're in for a long wait as they don't often have many staff on, which surprises me as there always seems to be lots milling about the place, just not on the tills. On the upside whenever I go in, despite the wait the customer service is always excellent, and very rarely need to wait for an issue with my account to be resolved. They have 2 cash machines in the branch, which is useful because often the ones in the wall outside are being used by people who don't actually bank with natwest, so they rarely use the ones inside and they usually have little or no queue.