Shocked and very upset is my experience with this company. In April I hired Rob to trim 3 large,…read moreold shade trees in my backyard. We agreed on a price and I asked when he'd come out to do the work as I'd be out of town a bit. He assured me once they could get me on the schedule I would be contacted. This did not happen. I came out of a camping trip on a Tuesday after no cell service since Friday evening to find text messages from him that they were done with the trimming (from Monday!) could I come outside and look at their work, and payment was needed. Shock and upset raced thru me as I read these messages, hours from my house to be able to see what had transpired in my absence. I was never contacted, nor did I consent to them entering my property that day to do work. I'd made clear to Rob when he did the bid to tell me when they'd put me on the schedule. When I told him this he apologized and said it was a miscommunication with the office. His miscommunication is my backyard being entered without my permission and trees being cut to a degree that the shade lost will take decades to grow back. The work they did was excessive and irreversible on old trees that took decades to grow. I am shocked, upset and unhappy with the entitlement that took place on my land while I was out of town. I truly don't understand how someone would think it's okay to work on someone's land without their knowledge. In no way do I feel good about my experience with them.

So far so good, waiting to get a quote and we will see how it goes after that. The verbal quote he…read moregave was reasonable and I just need to get his written quote to start the project. I'll post again after he completes the project.

An extremely mixed bag, "could've been better" is an accurate description from the Yelp rating…read moreguidelines. They will get the work done eventually, if you manage to get a response, but maybe not exactly how you would have wanted it. I've contacted this service three times now in the last two years: 1) The first time I wanted a prune on my apple tree and a mature lilac. Lilac came out reasonably well; I thought the apple tree was good too, until another arborist told me otherwise (see #2 below). Don't remember any details about the communication or billing but that means it wasn't horrible. 2) The following spring I tried to contact them again to prune more lilacs and trees, but they simply didn't respond to my website message or calls. I procrastinated on bugging them until I happened to get an ad in the mail from Cedar Grove Tree Service, who responded promptly and was able to schedule me in a few weeks. The owner/arborist told me not to prune my fruit trees until fall due to upcoming summer blight risk; he did prune a lilac and some various deadwood for a reasonable cost. He also told me that the reason my apple tree was now looking weird -- with a bunch of new branches growing straight up while the older branches curved downward -- was due to a traditional-style "orchard prune" by the previous tree service that goes against the natural shape of the tree. My apple tree is mostly ornamental, and this was the first I heard about different pruning methods... Able Tree Service just pruned the tree without telling me anything about what they intended to do. 3) The new arborist also informed me about another tree that had a severe aphid infestation, but he didn't do chemical treatments. So I ended up contacting Able again after failing to get through to Treasure State Tree Service (sensing a theme here? the more established the tree service, the less they care about small individual customers). Able's quote for a 12mo-residual treatment was quite reasonable. They didn't give me any commitment on timing, and it took several weeks before a guy randomly showed up one day without notice... but at this point I'm expecting such service from landscaping companies. I received an invoice after another little while, and this time I opted to pay with credit card since the invoice PDF *and* the payment service itself did not indicate a surcharge. But surprise! There actually is a hidden surcharge, which they warn about in the email but not the PDF, and which nonetheless is NOT indicated on the page you put your CC number in (in fact, that final payment page explicitly lies about "Surcharge: $0.00"). Will I use them again? For more chemical treatment work, assuming this latest one works as advertised, maybe/probably. For pruning, no, because I've found a more reliable arborist. But if you can't find anyone better to return your call, these guys aren't the worst choice on the block.

Hired ABLE to prune my trees. I usually do it, but wanted an expert to come and prune as much as…read morepossible in an expert way. Didn't realize they had pruned my trees until I got the bill. I saw a few cuts on the tree, but minimal done. Brought my friend by to double check that I wasn't crazy, and that more should've been cut. She confirmed. There were even branches left on the tree that were textbook examples of what should've been cut. The person I spoke with was very nice to me when I said I would only pay part of my bill.

Absolutely great work! Called to get a split, dead tree taken down. They came the same day and…read morebrought their crew, got the tree down and cleaned all the debris up in record time! We would recommend this company in a heartbeat! Great service, great crew and response time was wonderful! Thank you!

They arrived right on time, very professional. They took down 2 Doug Firs in a tight spot, and left…read moreno footprint. I'm going to have them come back next year for more removals. Very happy.

I wanted to thank Justin for helping with my tree earlier this week. The Garden City Tree Service…read morecrew was in my Neiborhood earlier this week and helping my neighbor with his trees. I walked over and asked how much it would be to trim a couple of small branches off my Maple tree. The neighbor's spruce tree fell past it during one of the wind storms this summer and took off some of branches on the other side leaving it lopsided. Justin told me they generally don't take jobs under $200.00. So maybe around $100.00? He got his pole saw and said he would come take a look. By the time I got my checkbook he was done, and the tree looks much better. He met me at my gate and let me know there would be no charge. What he didn't know was that Dale and Jeanie Beavers are the people that helped get the spruce tree that fell off my driveway and car port this summer. Thank You again Garden City Tree Service and Justin! Don't know why this says I am in California I'm in Missoula MT. ;-)

The first 2 times I used their services were for broken trees that followed spring snowstorms…read more There were downed trees all over Missoula but I was pleasantly surprised that they were here 1 day after I called. They did excellent work both times so when I needed non-emergency tree care, I have called them three more times. I am impressed by their knowledge of tree health and their attitude toward the trees themselves. Dale and the other workers are friendly, polite and hardworking. They always haul away all the cuttings and leave the worksite neat. I have complete confidence in them. Competent tree service is expensive but I think it is worth it to get such reliable service.

We are proud of our lawn. We discovered Loren about 6 years ago. Since then we have used him…read moreexclusively. He does great work, is on time and efficient and always leaves the yard spotless! All this and a great price. I would recommend him to everyone.

They did a terrible job on my lawn. When I called them to fix my lawn, the person on the phone was…read moreextremely rude. When I hung up, they actually called back and left a vulgar message on my voicemail. I wish I hired another company.

Great team of workers and excellent communication. Showed up provided an estimate, came back the…read morenext day and got all the work finished.

Be very careful with this company. They showed up to our home for a small leak caused by some…read morefaulty caulk on a roof penetration from another contractor. Initially they came off as very professional. They tore out our dry wall on our ceiling to address the leak, removed the bat and spray foam insulation down to the sheathing (even cut a wire for our exterior lighting that they needed to hire an electrician to fix.) They found a small amount of moisture but 0 mold. They removed the joist blocking that separates the outside from the inside of the house above the wall and loosely filled it in with a piece of bat insulation. Then they got busy and left it like that for a few weeks. Mind you, this was in the middle of winter. When they returned, they realized they created mold in that spot in our brand new home but did not seem at all perturbed about it. They did remove the mold, and then they made a crude attempt of using canned great stuff spray foam insulation as a replacement for the correct foam insulation that is supposed to be, and was originally, there to eliminate our dew point. We noticed the poorly done job of insulation and they were instructed to chip it all out by their manager. After that, they found out the mold spread further up the bay. This resulted in them needing to tear out more dry wall etc (but did eliminate the mold they caused and dried out the area) and eventually they admitted they were losing money on our job and canceled our contract and left it as is. This was all drawn out for months, during which time they would try pointing the finger elsewhere. Something that should have been a quick fix turned into a total nightmare for us to get figured out. Now we are left with finding new contractors to finish this job.

Update: Owner called and made things right - Original : I am a professional Property Manager and…read morehave dealt with several Restoration companies all over the state. Five Valleys has been the worst experience I have had with a restoration comapny by a mile. At first they were very responsive and helped with the mitigation immediately. The actual people that showed up were great and very helpful and kind. After that it was like pulling teeth to deal with the project manager and office staff. They offered us a discount if we paid in cash vs submitting to insurance, and then would not honor that discount when we went to pay. It took over three weeks for them to respond about the timeline and cost of the restoration, and that's only after I was told "stop calling we will let you know when we have time for you". They are disorganized and unprofessional. I would not recommend using them.

Excellent customer service. They were able to schedule a consultation in a timely manner. Beau was…read morea delight to work with- he was honest, timely, and had the customer in mind the whole time. Would highly suggest for any project.

i was really impressed with their product and their people. Competitive price, excellent work, and…read morethorough job site cleanup. I highly recommend them!