Poor quality of work for WAY too much. When I got the bill, I was shocked to see how much they…read morecharged to clean my suit. It turns out the suit was not cleaned, the sleeve were still dirty. I am very disappointed in the results

Worst business I have ever encountered…read more My wife brought my wedding suit, her wedding dress and several other items to this place to have them professionally dry cleaned and preserved. They absolutely destroyed my suit. The leather pieces are completely gone, the suit appears stretched in the front and is no longer crisp. I think they ran it through an industrial washing machine vs dry cleaning it like we paid for. It's beyond repair. They also destroyed my wife's jacket. All the rhinestones are gone. It appears they ran this through a washing machine too instead of dry cleaning. Both items are ruined. We paid them over $1000 to handle all our items. They never disclosed the damage to us. There's no way they didn't see it. They told my wife they take before and after pictures of everyone but strangly they refused to show them to us. They accused my wife of "bringing the items in already damaged." This is the wost service we have ever experienced. They have made zero effort to resolve this issue and have not contacted us back at all. Do not use them.

I've been coming to this location for almost a year and just wanted to say how wonderful it is to…read moresee Erica every time!! She is such an awesome young woman who take her responsibilities to every customer as if it's a family member! She's professional, knowledgeable, can trouble shoot just about any issues and is very genuine when helping customers. She kind, patient and very hard working. She's always plugging away at customers and businesses that drop off high volume orders and does it with a smile. I had the pleasure of meeting the owner a few weeks ago and was impressed with how well he speaks to his staff. They've been in the process of some remodeling and upgrading to new dryers, painting and improving the aesthetics. This is a locally owned and operated small business with 3 stores in total. The prices are fair and competitive! Thank you Tumble, Erica and staff for providing me with a quality experience! Sincerely, Julie A.

I've never done dry cleaning before but they had a great deal on comforter cleaning for spring…read more They told me my coat & comforter would be ready in almost a week, but I think I had my things back 2-3 days later. Everything looks clean & smells fresh & my jacket is ready for next winter. Also got a 1st time 10% off I think it was? Thank you!

Worst service and I provided many chances…read more I asked for a large coffee stain ring to be removed from a Couch cover. It was returned in exactly the same condition although I was told that they had special stain removers that they could use when they laundered it. (see picture) It was in their care for 10 days. I got at home and noticed the stain, I went back to the grande ave store and they told me to go to their NW blvd location and talk to them about them trying again. I told him I don't have time to drive to another one of their locations because I work full-time. Finally I decided to try to wash it myself with a stain remover and washed on cold. It came fully out. When I advised them I would like a refund, the Customer Service person told me she didn't have the authority and that she would have her manager call me. I had to call six additional and never received a call. Finally on the seventh call I was told I could have an in-store credit but I could not have cash back. They rationalized this by saying they aren't allowed to use the same cleaning supplies we can at home. I've worked in all kinds of Customer Service, and this was one of the worst I've ever experienced. I now have a credit to use but I don't trust them. i am not usually one up write bad reviews as I'd rather resolve 1:1. However the amount of time I wasted and the lack of concern really got to me. I don't know if the picture will show the big stain well....it is how they returned it to me. Thankfully I got the stain out on my own.

I went in to get my 100% wool blanket dry cleaned after my cat sprayed one of them. The service was…read moresupposed to only take a week and took two instead and only for the blanket on the right that went to get dry cleaned to come back completely shrank. Ive posted a comparison of what the blanket should look like (LEFT) and what I got back from the dry cleaners (RIGHT). When I went in to talk to them about it after I got home and noticed, the young girl told me she couldn't get ahold of anyone for a refund and told me to come back the following Monday to talk to someone else. Came back in on Monday to someone else to them call the downtown location where things actually get cleaned. Over the phone I heard the woman ask, "was it a green blanket?" To which after the phone call was over, I asked if she knew about this mistake and the person working confirmed that the facility knew they messed up and didn't say anything about it. If they had owned up to their mistake and let me know ahead of time with a voucher or something that would have been something. Instead they wanted to offer me a voucher after I came to THEM when they messed up and wanted to sweep it under the rug. They issued me a refund check in the mail for the $32 service, but it won't replace the blanket I sent in (which was imported from England). If I wanted it shrank, I'd have ran it through the wash/drier myself back home. If you have things that need to be dry cleaned, take them elsewhere because the deceit and poor care for your things is not worth the risk.

Friendly service. However, they break over half the buttons on my husbands shirts.! They remember…read morerepeat customers by name, and are courteous.

Do not go to this place..it's just outrageously over priced and gouging. I didn't ask for the price…read moreprior never thinking that they would charge $7.18 per pants for dry cleaning! I'm here for work for two weeks and needed clothes cleaned...they are close to the hotel so of course I take it to them on Saturday- for Monday pick up no biggie that is normal where I come from but come on see the picture of the receipt.....$6.55 for shorts!! Bunch of crooks! Update. They shrunk my shirts....SMH!

Honestly, I absolutely love coming to South Hill Tumble. The vibe is always so clean and…read morecomfortable, which makes the whole place feel super inviting. Connor, the assistant manager, is great. He really knows his stuff if you ever need help, but he also lets you do your thing and respects your space. He's incredibly professional and always on the move getting things done. The manager and the entire crew are the absolute best. Thanks to them, laundry day is lowkey a highlight of my week now!"

This review is for Gracie, who was helpful, knowledgeable and kind. I had only brought a few items…read morein to wash/dry so my time there was short; However, first impressions long lasting, and I recommend the place highly. Great staff can be hard to come by--The owners of this establishment are doing things right. Thanks again!

Fantastic service at a reasonable price! Will definitely be using them again! Highly recommend!read more

I took a trip in town to visit some family thatjust moved to the area. We are a family(of 6!) and…read moredidn't factor in laundry. I did not want to spend a whole day doing it myself so i gave this company call. I was pleased with the service. Very neat folding. Timely pick up and drop off. I'm very satisfied.

I really don't know where to start. We were out of our home for 7 months due to smoke-no flames,…read moreno fire in walls etc. When we returned to our house our nightmare began. First I had 4 VERY expensive pieces of clothing completely ruined. I had a merino wool jacket washed and dried. It would not fit a 10 year. old now. When I complained I was actually told that they had an employee that did not look at labels-just threw everything in the washer and dryer. Until fall of 2023 we lived in AZ so this jacket was worn at the most 4 times. It was $338. FRSTeam is giving me about 1/2 that amount. The other 3 pieces ruined by same method-dry clean only was washed and dried. My Crate & Barrel dining table did not have a scratch on it and was returned with about a 4 inch long and 1/8 inch deep gouge. It hs been me and my husband for almost 30 years and we take care of our things. FRSTeam took it back to their "master" furniture repairman. When they brought it back it looked pretty good until the light hit it. You can see where the "master" sanded the table down in the area of the gouge and when he refinished it ,he painted the finish on so that 1/4 section of the table is shiny, shows brush scratches. My dresser likewise did not have a single scratch and was returned with an inch wide chip out of it. Daily I am finding more furniture problems. Today I found an antique art deco wardrobe a big chip out of the front of it. Bekins Moving moved all our furniture from AZ to Idaho without a single scratch. These are only a few of scratches and gouges we have seen. When talking to the CEO about compensation for my 4 pieces of clothing she said for me to tell what I needed in compensation. What I asked for was only about $400 higher than what they offered me but a couple of days later I got a check from them for the $1200 they had originally offered. I was also told by the owner that she has spent way too much time on this-Uh--that is her responsibility and job. She also told me that accidents happen-then I have had more than my share of "accidents" rather carelessness and disregard for people's belongings. We are retired and bought these things when we both were working. They are items we cannot afford to buy in retirement. They are also items that cannot be replaced. My 4 pieces of clothing are no longer available as is our dining table, antique wardrobe, and bedroom set. It is odd that Bekins was able to move all of these things over 1500 miles with no "accidents". The owners lack of concern and her apathy is appalling. When they were ready to return my 2 pieces of furniture after the "master" had "fixed" them, I got a call from a woman at their corporate office and was told that I had to agree to the compensation for my clothing before they would return my furniture. Yes, holding my furniture hostage over $400. All of that being said, the workers are very nice people. The management is the problem. Had I read reviews before this company was hired I would have told my insurance company to go with another company. If you have such a situation, go with Belfor in Spokane. They do restoration as well. They were our contractor and they are great. What a nightmare.

From the owner: The first name in fabric restoration. We offer full contents restoration services. Any item…read moreimpacted by Fire and Water damage we clean and restore. Clothing, Electronics, Sentimental Items, all contents.

Beacon cleaners on South hill is terrible and I won't ever use them again. I dropped of my son's…read morewinter coat and got a receipt showing balance at pick up was $22.38, went to pick up and was told balance was 31.57. I showed my receipt and was told she didn't charge you for the hood. I don't know why she didnt. So I asked how can you charge for the hood, she said it's detachable. I asked how much and she said we usually charge $6.00 but she charged $7.99, not sure why. I paid and when I got home noticed the receipt said "baseball cap". I won't drive alk the way back for $8.00 but I will also never go there again!

Do NOT go there if you expect to be measured for any clothing alterations as they do not do any…read moremeasuring.

I normally have a great experience here, however, today was not a great experience. Typically…read morepeople put the out of order signs on the w/d's, but for some reason it was not done. I was told after I put all my soap, money, and clothes in that it was out of order. If they already knew that, I could've saved my time and money with a simple sign. Help was not provided and it was a frustrating experience. The employee Elly could have done something to help. Plus, the sign was still not put up by the time I left. It was ridiculous.

I've never had issues with PUR until today. I usually always wash my white sheets in the washer and…read morewait in my car for 30 mins til it's done....but today when i went to unload the washer there was a nasty couch cushion in with my sheets. I asked the attendant who put it in there . She replied " I did" . I came back 5 mins later and asked for a refund because she put that in there without asking and I paid for the service not her. She refused to give me the refund which was $18 She also said she didn't know who did it even though 5 mins ago she said did it. I asked to see camera footage and she looked at me like a deer in the headlights . I will be calling the owner of the mat and asking for a refund for the poor, RUDE, and disgusting service .