Extremely knowledgeable and incredibly helpful. A fantastic option compared to the large chain stores. Paul K. Oshawa read more

Don't be scammed by them ! Have anyone here ever been scammed? Can we do a thread on shops not to buy from to protect people from getting scammed? A few years ago I bought a guitar from a music store in Ont Canada called tundra music. They have a few local shops and can be found on reverb. In the recent years they let tundra music back on reverb since they've been band . Now you can't leave any reviews about them via Facebook, google or reverb. Now here's my story. It was around April 5th 2020 when I saw a guild star fire V for sale . It was originally $2500cad on for $1000 and came to $1175 after taxes and shipping. On April 5th was when the fun began with tundra music. After a week had gone buy I noticed the guitar still hadn't shipped so I called the store and they had clue about the sale that was done , after that I noticed the ad was back up so I messaged them and they posted a "it's been shipped " notifications on my guitar. After a few days Of no tracking number I called the people who "supposedly" pickup it up and to my horror the response I got was " we haven't been there and that code isn't in the system " . So I started calling them day after day and eventually they knew my voice and I've never been to the shop since I live halfway across the country. Eventually the stopped all communication and I had no clue what to do . I messaged reverb explaining what was going on and found out they have a history of doing this and the got my guitar shipped. The second part of the story is fun really fun! When the guild got here it was not as described! It was listed as brand new not three years old with a bad paint job. On top of that it wasn't playable not one bit . The frets buzzed, the action was high, under the pick guard was scratched all to hell , there was paint missing from the f holes and just sounded horrible! I was never so letdown before and wonder how it even left the factory like that . I tried getting in contact with tundra but like I said the wouldn't respond so I got stuck with a unplayable guitar . Over the years I've invested close to $700 cad to get my guild playable and sounding good . Two years after I still haven't heard from tundra but the guild is amazing now . But if you look closely you can see the bare wood in the f holes, on a guitar of this price you should see any wood. The sad thing is my squier cv telecaster played nicer and not to mention a flawless finish on it read more

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DO NOT DO YOUR BUSINESS WITH TUNDRA MUSIC! I tried to purchase an electric guitar from Tundra Music. Paid online, then after a couple of days got a call from them saying that the product is not in stock. They proposed a replacement or refund. I chose the refund. It's been already more than a week, and no money back. I've been trying to contact them on every phone, email or voice messages, no response. Very disappointed, and still can't get my money back. read more

I ordered a guitar in June. It was "in stock" on the website, but immediately after ordering I got an automated message saying that the product was not in stock and would be ordered from the warehouse, and I'd receive a tracking number. That's the last I ever heard from Tundra, lol. It was a bit like they stole from me, except for that it was EXACTLY like they stole from me. I left voice mails and sent emails, but heard nothing back. Amazing. Thank goodness I was able to put in a claim with my credit card company. I received the credit last week, five months after I tried to buy my guitar. In spite of the bad reviews, I went against my better judgment and tried to trust them because I live in the neighbourhood, and wanted to support a small business during this crazy time. I regret it. What a horrible experience. I'm glad I had another guitar I could practise on for those five months, and I've since bought a Gibson from Long & McQuade. Don't deal with these guys, they are literally crooks. I'm not sure how they are still open. 100% sketchy. read more

Warning!! Do NOT do business with them under any circumstance . Ordered a bass from their site which turned out to be out of stock. 5 weeks later after many phone calls and emails they still have my money. I did get one call after threatening to notify authorities. They promised a refund. That was about two weeks ago. There's no excuse for doing business that way . I've contacted my credit card company but will contact authorities too read more

Do NOT do business with them, especially online! I ordered a keyboard on June 28th. The website said it's in stock and they happily took my money. However, after a few days they claimed it's out of stock and they told they would tell me when the order is ready. It has been three weeks and I called multiple times, sent multiple emails and even visited the store and the guy had no concrete information to tell me and he just told me he would let me know. Needless to say, he never did. I'm going to ask for a refund, but given the premises I'm not hopeful they would respond. TL;DR It's a scam! read more

I ordered (order #4605) a guitar from the online store that turned out to be discontinued and no longer available in Canada on May 13th, I called the next day when I realized the item was discontinued and unavailable and asked for my refund to be returned to my card. Was told ok it will be a couple days. Here we are 15 days later and still my money hasn't been returned to my card. I have called numerous times and been told each time it should only take a couple days every time and my order status never changes. When I emailed looking for answers I get no reply at all. Edit, May 30. Called again since no return call from my previous messages or email replies and managed to talk to somebody (wish I could remember the fellas name)who was actually helpful and polite this time, while talking with him he was able to cancel my order and correct my order status, while talking with him I received an email update stating the change in status and refund issued. Now I will give it another day or two and see if my card gets refunded. If not I will have to call Visa and they can deal with the issue. Edit, June 4th. Still no refund for the guitar that is no longer available in Canada and cancelled back on May 14 or 15th. No choice now but to let Visa rectify the issue. Such a terrible experience ordering from Tundra music, should have checked the customer reviews first. My advice to anybody loooing to shop a Tundra through there website should think twice, maybe go into an actual store location. Numerous phone conversations all end the same way, yup, yup,couple days, yup couple day. read more

If i could give a zero rating I would. I puchased a guitar online back in 2019 and it came back as unavailable after the purchase and they said they'd give me a refund. Up until today I have not received my $1,449.98 CAD refund. I have emailed and emailed and called and called. Can anyone advise what I should do next as it's awful to be scammed out of so much money. Even if they offered another guitar I'd take it. Unfortunately, I'm located in Ireland so it's not like I can just visit the shop. read more

I had the misfortune of ordering and paying for a guitar through their website. It never arrived. Called, emailed, messaged through their website all with no reply. Finally had to dispute the charge through my credit card just to get my money back. These people are crooks, avoid at all costs. read more

I was having a difficult time tracking down a particular model of Blackstar amp and had no luck with the big music stores in the city. I decided to try Tundra Music when I saw they had a large selection of Blackstar products and I wasn't disappointed. Matt, the Toronto store manager, was able to get the amp for me and at a good price, too! And he personally made sure it was delivered to me promptly. Very satisfied with the product and the service. read more

Tundra Music - Musical Instruments & Teachers Near Me - Toronto, Ontario

Do not do business with them and I suggest you seriously question the legitimacy of the 5 star reviews. I ordered a guitar and it arrived damaged and unusable. I contacted them literally within 20 minutes after delivery to initiate a return and I have received zero communication thus far. The guitar was shipped in a single box and no padding within that box. Guitars should be shipped double boxed with sufficient packaging to prevent damage in transit. At this point I don't even want to return it in fear that I would be out a guitar AND my money. It's also pretty shady that they still have the exact same guitar, including serial number, for sale and in-stock on their website and Reverb. read more

I have also noticed that Tundra Music has several listings on the Reverb site. Many have been burned by them. DO NOT consider them, look elsewhere. There are many other reputable businesses and people to do business with. They will take your money, then claim the item you ordered is either out of stock or at another location. It will be a struggle getting your money back from them. Returning your phone calls? Forget it. They should not be in business let alone selling instruments via Reverb. Again, look elsewhere. Patrick S read more

Stay away from them and do your research. Every single places there are the reviews are just horrible (except for maybe their 3 friends giving them 5 star reviews). They never reply or address any reviews. They don't pick up their phone. They don't anwer emails. They don't reply to facebook messages. They disabled every single comments on all of their facebook posts but you can still see all the angry emojis underneath each posts. Whoever the owners are they should take responsability for all their BS rather than hiding like cowards and disabling in every way they can communication with customers. Surprising to see they are still in business considering the overwhelming bad reviews and BBB claims they have. Anyway don't touch it with a 10 feet pole...and if the owners would like to discuss their (scammy) way of doing business publicly, we are listening. read more

By far Tundra Music (Tundra), Toronto, Ontario, Canada, is the worse business I have ever had the misfortune to deal with! They are so bad I had to file a better Business Bureau (BBB) complaint (See Better Business Bureau Complaint ID: 1301485) against them to get my full refund of $1,159.87 USD, the balance they still owed me from the original amount less a VISA Chargeback I won against them in March 2014. They had owed me the money since May 2014 for a Marshall JVM410JS Joe Satriani half stack I returned to them at the end of April 2014. It was so bad dealing with them that I had to file a small claims lawsuit against them in Ontario Superior Court of Justice Small Claims Court (See Court File No. SC-15-00012326-00). After I won my judgement against them it took me about one year to get them to finally pay me, and in the process I incurred another $1,117.37, in attorney fees! So here's what happened: When I received delivery of the boxed half stack the UPS driver who delivered it and I noted damage to both boxes the items were delivered in. I also noted it appeared the boxes were previously opened and restapled. Was I sent an open box demo model? Upon opening the boxes I discovered two areas on the 4 x 12" speaker cabinet with rips and crush damage to the back and side of the cabinet over one inch in length (See photos). I notified Tundra Music and UPS, who delivered the items thinking it was insured and that UPS or TNT would cover the damages. On September 19, 2013, I found out from TNT, the initial shipping company, insurance was not purchased as I asked Tundra to. I called Tundra to ask for a replacement cabinet, and I was told they thought I was trying to return a different cabinet for a replacement than the one they shipped. They even required me to send them photos of the serial number for the cab and the matching Marshall shipping box. Talk about a lack of trust in the customer and lack of customer service! Rather than take the damaged goods back as a good business would do they went out of their way to make it hard for me to get my replacement! I returned the half stack back to them in 2014 and Tundra claims I abused the cab by putting the wheels on it, damaged the head etc. The half stack never left my house and I just tested it to make sure it worked. I am a collector not a gigging musician... Because of the damage they claim I did they refused to refund me my money, which prompted me to file the BBB complaint and then finally sue them. Think before you do business with Tundra. Would you want to be the guy who buys a mint condition vintage instrument, which gets damaged in shipment and they tell you "It's just minor cosmetic damage as the instrument can still be played, just get a quote and have it resprayed, that won't affect the collector's value."? Or sorry your, mint rare collector's Marshall got accidentally damaged in shipment, just get a repair quote and have it patched up. Oh and it was your fault it got damaged to begin with. I have e-mail proof and photos for all of the above. Tundra was not timely in answering my numerous requests for my refund. In other words they don't return people's phone calls, much less phone messages or e-mails. Best & thanks! read more

! Wish I could leave zero star. They put articles as available, take your money, then send you an automated message saying they dont have the guitar and need to bring it in . The problem ? The said instrument was discontinued two years ago. Call them... nothing... Email them... Nothing. Visa will get my money back for me soon (AVOID! read more

Run the other way, fast! I ordered an instrument in June and after going through my credit card, I finally got my money back 6 months later. Promises of returning my call within 24 hours and trying to track down the manager proved fruitless as all answering machines at the 3 stores were full. This futile transaction took many hours of my life and caused much anxiety as they held my money without delivering a product. 'It's almost here! I think I saw it on the counter.' 'What was the model, again?' I still don't have an instrument and all that's left is a bad taste in my mouth. Yes, Covid times are unique, but be up front with what you can and cannot deliver, please! read more

I bought a guitar there. Paid 533 for it. Waited a 5 days constantly chasing them. Call multiple time to the store. Guess what they had an inventory issue. The agreed to give me another guitar for a discount. They never shipped it out but printed a label. What is the point if you print a label. To add injury to the insult, they changed the price secondary guitar which was never shipped and called it misspoken. At which point I cancelled my order and asked for a refund. I will never use them again read more

The crew at Tundra are excellent .. Matt, Dylan, Mason and of course Ed, sales and service with the best prices and great selection. Over the past 15 years I have enjoyed a friendship with these guys as they understand the professional musician or someone just getting started. The two Guilds I just purchased are amazing and not available anywhere .. I don't know his they do it ?? read more

Wary of purchasing online. Advertising for well priced refurbished guitars but not responsive by email. I only read all of the other reviews after trying to contact them. Glad I did not make a purchase online and have to wait forever for a refund like others. read more

A negative rating would only be an insult to the number... this place is seriously messed up. DO NOT DO BUSINESS WITH THIS (joke of a) COMPANY!!! I too made the mistake of purchasing an 'in stock' item online from Tundra Music, received a confirmation email... the end. I have tried contacting them via phone, messaging and email with zero responses. I consider this a misrepresentation and they have been reported to the CRA for further investigation... my CC company will eventually refund my money I imagine, since it is now in their hands... you are in over your head now PAL ... read more

Matt W is truly a guitar hero. I wasn't able to find the guitar I was searching for and he tracked down the Fender Alternate Reality Meteora within a day or two. He had it checked out, serviced, restringed, and shipped out the same day and now it's here with me. He was available by phone any time I wanted to check status and answered emails within moments. I can't overstate how impressed I am with Matt. Tundra's business model seems a bit odd though. Their site enables you to purchase a guitar they don't have in stock. It does say to check for availability but still, you're able to purchase and pay for a guitar they might not be able to find. Matt found one quickly though, and I was impressed by his effort and service throughout. I'd go back to him for music equipment, any time. I see a lot of bad reviews, but my experience was stellar. read more

rip-off artists I ordered an effects pedal they said would be in stock in 2 weeks. after over a month with no word, i sent an email asking that the order be cancelled & the cost refunded. i've since had no reply & have sent more emails which are not replied to & they do not answer phone calls or reply to phone messages. i've been ripped off for a few hundred $$ with no recourse. this deserves 0 stars. read more

This is ongoing the worst experience buying a guitar, who sells items they don't have in stock!? Ordered a MIM Strat 2 weeks ago, took my money, then they told me they don't have it in stock, was asked about alternatives and that was the last I heard from them. It was going to be a gift early September. Thought I'd order early due to shipping issues...what do I tell the kid now? The guitar shop in Toronto is holding his birthday money hostage! Buying from a Canadian retailer shouldn't be this difficult. read more

I went out here after seeing a Marshall amplifier I wanted on their website. I went out to get it at the Whitby location(an hour away), and when I got it home I realized there was no cables, paperwork footswitch, COA(it was a Marshall custom shop mini stack). I contacted them and Dylan said he would look for it and let me know. He didn't, and I called about 20times over the next 2 weeks, left messages and sent emails, and got no response whatsoever. Just go somewhere else, with these guys once they get your money your on your own. read more

I have orderd a drum set that I have been paying for for over a year. Finally got it all paid off around Christmas. When I let them know I'd be there to pick it up with my dad after Christmas everything was find. Then when I actually called to pick it up I was told it was shipped away to a storage facility. Then I was told month after month, week after week that my alesis nitro drum kit would be in. It is now March, almost April and still not in. A couple weeks ago I was told it was in. Then I was told oh no its in whitby... I live in hamilton. Last night I was finally told it would be at my address sometime after 8pm. Now I am waiting here just hoping again that it will be in this week. 450.00 $ that has shown me nothing so far. Please tundra- please deliver my drum set and if you do pull through I will change my review. Thanks :( read more

DO NOT DO BUSINESS WITH TUNDRA MUSIC!!!! Received email that item was shipped, two weeks later found out it was not shipped! (Told me it was courier's fault). A week after that I was told that the package (STILL NOT SHIPPED) contained a different item. I told them to cancel my order & refund my visa. Today, a week later, still NO REFUND!! Order placed May 1, "shipped" May 2. May 27, Where is my refund????????????????????????? From my experience, I would rate them as lying, con artists! read more

After waiting for several months for new Marshall amp at another company, I found one in stock at Tundra. Matt White was a great help and personally assured that all items were included (apparently the manufacturer can omit items when shipped, such as a power cable). Matt kept me informed and went out of his way to ensure I received it the next day. Great personal and customer service! This was the first time I had ever dealt with Matt or Tundra and I would highly recommend both based on my very positive experience. read more

I ordered a guitar on the 17th of April. I had assumed that things would take longer due to the pandemic however, when June rolled around and I didn't get my order I started to wonder. Thankfully Matt was super helpful. He made sure I got the right guitar and was kind enough to personally deliver it to my house. If it had not been for his quick and helpful action this would have been a 1 star review. Customer service is everything. Thank you Matt. read more

I should have read the reviews on Yelp first before placing my order. Or Google reviews. Or BBB complaints. Because it seems to be the same thing over and over again in each case. Orders placed online, zero response from Tundra. No communication from Tundra unless it is initiated by the customer. No follow up from Tundra after conversations. I have been assured I would get follow up phone calls on the rare occasions I was able to get someone on the phone in their Hamilton shop. I have received nothing. I was told, as others before me have been, that "the bass is discontinued and we can't get it in". Funny how this seems to happen repeatedly. I have been told I would get an email with a list of alternatives compiled, and a same day follow up phone call. Nothing. I can't speak for their in store service. I'm happy to give them one star as to be fair they seemed friendly on the phone, if completely unable to provide any actual assistance. Maybe they should switch businesses and contract out as customer support for phone companies? Based on my experience I would never, ever, buy online from them. EDIT: just got a phone call, very polite and apologetic. Order cancelled, statement above still applies. read more

AVOID AT ALL COSTS! Literally the worst experience in buying anything I've ever had in my entire life. I called in and placed an order in June 2019 (2 guitars, 2 sets of pickups and 2 gig bags) and was advised that my order would be ready for pick up in 4-6 weeks. I was happy, excited, and at the time was very pleased with how friendly the sales staff was. Once they had that order placed, it went all downhill from there.. After patiently waiting for months without a word, I began calling Tundra Music for updates on my order. I was consistently told that they would "look into" my delay and would call me back within 1-2 days which rarely happened. For months and months I kept calling to ask what the hell was going on over there only to continuously be dicked around. It is now August 6th 2020, Tundra Music has still not fulfilled my order.. This is absolutely pathetic. It's been OVER A YEAR and I'm still without a guitar, a set of pick ups, and two gig bags.. WHAT THE ACTUAL F***???? Seriously, what gives? They way this store does business is an absolute joke. Needless to say I am over trying to communicate with this store and will be taking my business elsewhere. I have never in my life felt so disgusted and disrespected from any institution and would advise that all shoppers avoid shopping here at all costs. read more

Exact experience I saw noted in other reviews...just expected it wouldn't happen to me. Bought a guitar on special order - quoted 20 days for delivery....received 3 months later. Zero customer service. I had to call and check in - and time after time was led on with excuses blaming the vendor for the delay (excuses which changed on each call). Brutal customer experience, zero integrity. Strongly, strongly recommend taking your business elsewhere. read more

Unreliable liars, despicable service. Had bought my first 2 guitars from Long and McQuade and was in the market for a new electric. Drive by Tundra on my way to work and wanted to support a smaller local business especially during COVID19. Big mistake. Found a telecaster I was interested in, called their warehouse to see if it was in stock, they said it was and told me to order it online through their website. Get an email that the guitar has shipped the next day. After one week, still didn't show up at Canpar (shipper), so I called Canpar and they said the guitar was never received. Trusting Tundra I called them and they said they shipped it out and it's Canpar's fault not having it in the system yet. Told me they would look into it and call me back that evening or next day. The next 5 days was phone tag of Tundra never calling me. I would call, ask for an update, no update, they promise to call me back by a specific hour or day and then never call me. Finally 2 weeks after purchase, I get a phone call saying THE GUITAR WAS NEVER IN STOCK. No one had looked into for 2 weeks apparently and someone had lied saying it was "shipped." Was offered a discount on another guitar they have in stock, I accepted, was told would it be confirmed that evening or at least by end of weekend. Never confirmed, never heard back, once I agreed to a different guitar rather than a refund they did not give a f**k. Ended up purchasing a telecaster off Reverb (came from the UK in 3 days DHL express, very happy with it) and asked for a refund from Tundra. Was told I would get refund confirmation email in 1-3 business days but have heard nothing, tried calling throughout 3 hours of business today and no answer. Scam of a business and am now in the process of getting better business bureau (BBB) involved or a credit card charge back. Frustrating to have this issue when Tundra sold me a guitar they lied about having and then have no care for their customers or customer service in general. I will never give a cent to this business again, and will make sure everyone I know avoids this place as well. Disappointing. Update: When I called about my refund confirmation 7 days later there is no history of me requesting a refund, they said I cannot talk to the person in charge or refunds but they will for sure give me a call back in 2-3 hours to clear it up. As expected never got a call. Initiated charge back with my Mastercard (May 27, 1 month after buying guitar, 2 weeks after they told me they never had it). Tired of dealing with these bums and I hope they continue to get dinged with charge backs in the future, until this horribly run operation is rightfully out of business. They could write a book on how not to run a business or how not to provide customer service. read more

I just wanted to share my first (and certainly only) experience with Tundra Music's Hamilton location, so you can make sure to avoid the place. This business is by far the most unprofessional joke of a music store I have ever encountered. Let me explain. Last week, I bring in two guitars for a set up. The price is a little exorbitant (over $90 per guitar with strings included) but I figure hey, it's in the downtown core, and it will save me a trip to Long and McQuade. They assure me the guitars would be done by Tuesday, and they'd call me. I don't get a call, so I show up on Wednesday. Both guitars are screwed up. One, with an Evertune, has the G string set so low that it's buzzing against the fretboard even while playing it open. You can blatantly tell it's not right, just by looking at it -- yet they still tell me it's done. The second guitar has the intonation screwed up, with four out of the six strings being sharp. I could fix that myself, but for $90, my instrument had better well be immaculate. They ask me to give them a second chance to make it right. They say they'll take my guitars to their main tech in Whitby somewhere, and he'll fix them. I'm assured they'd be done by Friday, and I'll receive a call. By 6 p.m. on Friday, I have not received a call. I go to the store. I'm told it was expected my guitars would be there first thing this morning, but the guy bringing them was "stuck in traffic." I WAS TOLD THIS AT 6 P.M. It does not take eight hours to drive from Whitby to Hamilton. I come back again, just before close. My guitars are not there -- and no one seems to know exactly where they are. Fastforward to today. I go back to the shop. My guitars are now there, though they refuse to give me a refund for the first setup I originally paid for. I leave, go home, and guess what? My Evertune stringed guitar (which is a locking trem mechanism) is set up in the wrong tuning! That means the setup is totally useless. I go back, lose my mind and FINALLY they agree to give me a refund. And that takes half an hour, while they are trying to figure out how to do that on their debit machine, and on hold with customer service. Now at home yet again, I just checked the second guitar they did, and guess what? The B string is completely fretting out on the third fret. They couldn't set up EITHER guitar -- nevermind a great setup, but to even any basic measure of competency. A basic set up should be one of the easiest things for a guitar shop to manage. That they couldn't do that with a basic competency tells you everything you need to know about this place. In short, avoid this pathetic excuse for a music store. They do not deserve your business, in any capacity. read more

After a month of charging me I only have a FedEx tracking number(most likely a fake one) which has been stuck at Pending forever! when I called their Toronto branch and politely asked about an update a very rude jerk gave me attitude and then hung up the phone! Then ignored my calls and eventually put it on Fax mode! I have sent them more than 10 emails and opened at least 15 tickets on their website WITHOUT ANY RESPONSE! Stay away from Tundra Music Toronto. Perhaps their Whitby or Hamilton branches are better but I have never ever seen anything this bad in my whole life. I am pretty sure they do not have most of the guitar in stock but charge you anyway. Maybe they keep wasting your time and ignoring you so you would give up or maybe accept a much cheaper guitar instead! In my experience their online shopping is borderline fraud! read more

I guess I should consider myself lucky after trying to purchase an instrument from these guys. For my first order for a guitar advertised on an international gear site I got what seems a typical run around from Tundra. The guitar was advertised at a great price - 30% off retail. However, I was told there was a problem with the availability of the item advertised and they said they would get back to me with an alternative item. They never did so I asked for a refund. I got refunded less a bit less than what I had originally paid. Since they suggested that the item I wanted had been re-listed on the alternate site I ordered it again. This time they simply cancelled the order and issued another refund. In the meantime I tool the time to read some reviews of this outfit. In general the reviews are pretty awful for an shop doing business online. But if I am correct in my assumptions, it seems that I was the third or fourth person who had tried to order the heavily discounted item. I'm not sure if the first order was fulfilled, but the second and perhaps other potential customers got the same runaround I got. So my conclusion is that this outfit, or at least some of the players in the organization are either fatally disorganized, or rather shockingly dishonest. Either way a shop to stay well clear of. And I'm out a little cash. That's luckier than some it seems... read more

They've got some great gear but their sales staff is very unprofessional. I was on the hunt for a guitar amp. They transferred an amp down to the Hamilton store for me to try. I ended up going with a Tone King Sky King instead, which can only be ordered from Tone Kind dealers, which Tundra is not. So awhile after that I'm in the market for a custom shop tele and I went in there. Through casual conversation I was asked if I was still considering the amp they had. I told them I already bought a Tone King. The salesman got angry and started to yell at me and get very rude. He said I should have bought the amp from them, even though I explained to him that would have been impossible. He wasn't hearing it and continued to be rude. I honestly thought this salesman was going to start a fist fight with me. If you value your personal safety I'd stay away from these guys. I'm still on the hunt for a custom shop guitar and these guys have plenty but I am truly to nervous to enter their store lest I get beat up. At one time I used to be able to handle my self but now at the age of 60 years old I'm no longer built for that type of activity. I think it is my duty to get the word out on how bad this music store is. I will be plastering this message across every guitar forum on the Internet, Canada and US. UPDATE: Happy to report I've finally found the custom shop tele of my dreams. Ordered from Daves Guitars in the US. Its stores like Tundra that pushes us to order from the US to retailers that know what customer service is. read more

Terribly run business on many levels. I have a few complaints which I will list. Rude Staff I called the Hamilton Tundra store from the UK. I wanted to buy a fairly cheap ($260) guitar from them to use whilst in 2-week quarantine upon arrival in Canada. I arrived in Canada on 1/08/2020. From the UK, I specifically asked if I was speaking to the Hamilton store and if they had a particular guitar in stock. I was told that it was in stock. I attempted to buy the guitar through their website to be collected in-store by my mother in law. There is no option for in-store pickup on their site. I called them to ask how I should let them know it is for in-store pickup. They were rude and unhelpful and informed me (in a condescending tone) to just select the in-store pickup option. I told them it didn't exist. Them - "it should be there" me - "ok, its not" Them - "...." Me - "should I just mention it in the added notes?" Them - "yeah" (in a short tone as if the whole thing was obvious" I paid online and mentioned in the notes and my mother in law went to collect the guitar on 31/08/2020 and she was told it is not in stock in that store and it "should be there over the weekend". Almost, uncontactable Replies to their FB page would take multiple days. I called them numerous times from the UK (during their open hours) and NUMEROUS times from within Canada. They answer the phone 5% of the time. When I eventually got through to them on the 5th after calling all day (they have my money and have not told me where my product is), the person on the phone told me that it wasn't in stock and that calling all day wouldn't help. They were ignoring my calls. They had my money. I was told it should be in the store either that day or the day after (5/08/30 pr 6/08/20). It wasn't. Unreliable and lying A friend lent me a guitar to use over my quarantine so I left it for a while. I called back on 11/08/2020 to see if it was in stock and it still wasn't. There were never any apologies. I asked for a refund which the store worker said was fine and that he would process it. He said, "the money should be in your account today or tomorrow". It wasn't. I called on Thursday to ask where my money was. I was told by maybe the same employee that it should be today or tomorrow. It wasn't. After this call I received an email confirming that the order had been changed to a refund, making me believe that he never processed it in the first place. I called again on Friday. This time I spoke to the manager who I had spoken to before. He apologized for the money not being in my account and said it should be in by the following Tuesday at the latest. I then told him I would like to say how unhappy I had been with the overall service, lack of communication, and lying from the store. He spoke over me and had no intention of listening. He apologized for the delay but took no ownership of the shitshow. He said that he cannot speak for his employees when I mentioned their misleading promises of the guitar's arrival. I recommend not to shop at this store online. I cannot speak for their in-store service, but the rest of the reviews don't look great. What a terribly run place. read more

Do not buy from these guys ever! Very sketchy and shady!! I have never had such a bad experience with an online sale as I had with these clowns. I tried ordering a guitar from their website. While they were quick to take my money and charge my card, I never heard from them unless I initiated the conversation. When I asked for an update from them as to the delivery date, I got a cut and paste response that had someone else's name on it! I finally called them and instead of telling me what was going on with the guitar I ordered, they tried to upsell me to a couple of different guitars, one of which wasn't even listed on their website. At this point, I asked for a refund, and got jerked around multiple times, being told I would see the refund in a couple of days. When that didnt happen, I called back and was told it was processed on the date of my last call. This went on and on until I threatened them with filing a police report for fraud. At that point they seemed to take me seriously and started processing my return. I'm still waiting for the refund at this point but think it's the time banks take top process transactions. All in all, I would never recommend doing business with them as they are very sketchy and seem to be ok with using very shady business practices. read more

They are a bad joke. Sent repeated enquiries about a guitar listed on their site, can't get an answer. I mistakenly thought they sold guitars, but I will have to buy from someone that wants to sell. Don't bother using the onlind contact system - you won't get answered. read more

If I could rate 0/0, I would. I was told an amplifier would be in stock in 3 months, after 6 months, I canceled my order and was told I'd get a full refund. It's now been almost a full year, and I've yet to see money back. I've consistently called, and been told I'd be given a call back (never once, has anyone there called me back at any point, even before the agreed return, simply to get info on my order.). The service is horrendous, the employee's; entirely dishonest. Never order from Tundra. You'll be lucky to even receive what you've purchased. If you don't get your item, you'll be lucky to get your money back at all. read more