Loved the service provided by City Tow. We will for sure use them again. Excellent pride in their work.

5-Star Review for Edgar - City Tow Service (AAA Insurance) We had a stressful morning after getting into a car accident, but Edgar from City Tow Service truly turned things around for us. From the moment he arrived, he was professional, calm, and reassuring. He handled everything with care, explained each step of the process, and made sure we felt safe the entire time. Edgar went above and beyond -- his kindness and patience really stood out during a moment when we needed it most. It's not every day you meet someone who brings comfort in a stressful situation, but he definitely did. Thank you, Edgar, for your exceptional service and for taking such good care of us. AAA is lucky to have you, and we appreciate everything you did. Highly recommend! read more

Driver twice said I got aaa service when I didn't Worst ever now 3x of this and he's used all my aaa calls I'm on the phone to get those given back and I hope they drop this company as a aaa service provider disgusting to pay for a service and they charge aaa and don't even show up the location of the driver never changed read more

Turlock City Tow - He's 5-6 min from me here's screenshots of the texts and the app and Alexander gets fired - Towing Near Me - Turlock, California

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I got locked in my car today in a church parking lot due to a dead battery. I was being assisted by an older man who had just gotten out of church. The older man tried to open my car door and get me out and did what he could to make sure I was ok. He was still there when Turlock City Tow arrived. While the situation itself was just mildly inconvenient, the customer service I received today from Raul made my experience unnecessarily uncomfortable. Raul was successful in restoring power to my vehicle. However, Raul's demeanor and general attitude was unexpected and not ok. Here are some examples. First as I was watching him get the battery powered up while locked in my car, he asked me, WHY ARE YOU LOOKING AT ME LIKE THAT? Then he proceeded to share his opinion to the faults of my vehicle as I was waiting there to be let out. When I finally was able to open my door, he told me it was my fault I got stuck in my car, and he said that I needed to get another vehicle. I ignored his comments. He stood outside my window and I was getting ready to leave and I thanked the older man. Raul then said WHY ARE YOU THANKING HIM HE DIDNT DO ANYTHING IM THE ONE THAT HELPED YOU. I said he helped me remain calm. I offered a suggestion and said he might think about how he treats people and how he talks to them. He seemed confused and asked WHY. I said because you are rude. He then said YOU ARE RUDE. So I didn't respond and he kept going. I said ok I'm going to call your supervisor. He told me to go ahead and told me his name is Raul. I did attempt to call Turlock City Tow a total of 7 times and nobody answered. I really hope Raul reflects on his demeanor and general attitude toward customers. I hope others have a better experience but I do not think I would ever refer anyone to this towing service. read more

I've definitely had some bad tow experiences, but today was definitely a positive one! My driver, Bradley, immediately made contact with me to confirm my location. He was very professional and friendly. Great guy! I was expecting AAA to send me a survey, but since they did not, I wanted to make sure I gave him two thumbs up and also five stars read more

Great service! Gerald got there I. Half the time quoted and was friendly, and courteous. Got the car up on the truck in no time.

driver showed up at location, 30 minutes before the ETA time, didnt call , didn't text, and he left. This is not the company you want to rely o, there is other company in this cit. read more

We had the cluster F from hell happen on a holiday and got absolutely toyed with by our roadside provider. Eventually City Tow got the call and was literally across the street on stand by just waiting to get the green light to help us. Once they got the go ahead, they were on it and done in the blink of an eye. Thanks for the rescue guys and huge shout out to Pedro. read more

I needed a tow from the residence to my mechanic here in Turlock after my vehicle stopped working suddenly. Turlock City Tow Service was fast in their arrival time once dispatched and swiftly yet safely from what I could view, secured my vehicle onto their industrial-sized vehicle. I spoke with Ruben on the phone when setting up the tow using my Nationwide Auto Insurance policy which includes a limited amount of cost-free tows. This tow company was recommended to me by my mechanic Roger, at Rogers Auto on 20th Century Boulevard, Turlock, CA, which is where my vehicle was being towed to for diagnostics and repair. The male employee who was dispatched was polite and friendly and protected my vehicle from what I could see from damage while the towing process was occurring. It was a positive experience. I would utilize their services again. read more

The MOST PLEASANT experience with towing !! The app was on point letting me know status, I was able to text driver of slight change of plans, Sam came to grab the keys from my location Cuts Steakhouse (still waiting for my food 45 mins later- the quoted time for tow to arrive), Sam arrived fast, called once he got to location to ask where I wanted the vehicle and texted letting me know of key location. By the time I finished eating and drove back home - about 30 mins on freeway - my car was already there in front of the house, no hassle whatsoever! Outstanding service!! Thank you Sam read more

"Ducky" aka Robert was awesome! My truck broke down enroute to a service center to get it diagnosed and after calling AAA and given a 45min ETA, which is pretty standard, he was there within 13 minutes! He was very polite, patient, kind, funny and very knowledgeable. He was teaching us a couple things about cars and really appreciated that! We were literally to the service center before his ETA was even up. I was highly impressed with how fast he worked and how he made a bad event into a good one just with his awesome customer service. You can tell he loves what he does and that he is just a great person. Thank you Ducky for all that you do! *Disclaimer, no I do not know Ducky and I feel that so many people only come on here to complain and I want to make sure the positives get recognized as well. Thank you Turlock City Tow!! read more

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Had a blow out tonight on the 99 and called AAA. They stated it would be 45 minutes for service. Turlock City Tow arrived within 20 minutes!! They kept contact via text and even had a map to show me the driver's exact location. Tom from Turlock City Tow was so fast and efficient. He had my spare on within minutes and I was able to get back to Costco Tire Center before they closed. Tom - you were awesome! My hero tonight! Thank you!! read more

My tire blew out in the downtown Turlock. Turlock City Tow was contacted via AAA. A very nice young man (Adrian) came out and was able to install a spare tire. He was very professional, helpful, empathetic to my situation and literally saved my day. Definitely 5 stars. read more

First and foremost -- unsure how pay is but Evan most definitely deserves a raise!!!!!! He was quick to arrive, super helpful, loaded up my husband's vehicle SUPER quick and delivered it super quick as well, while it was sprinkling! This was my second experience with Turlock City Tow through AAA and i would O N L Y trust them! Both experiences have been awesome. Both drivers were friendly and quick. Wouldn't recommend anyone else but Turlock City Tow! Thank you for such great service! read more

Who would think that a tow service/yard would be a place of comfort at a low point in life but here I am to say that this is that place. Joe the supervisor and his team showed me such great care after my black skittle (2000 Mustang GT convertible) was hit and totaled. My car was my heart so much so that the thought and stress of no longer having it caused me to have a heart attack a week after the accident. Seriously, the accident and losing my car was devastating and yet every time I spoke to someone there, they listened to me cry and made me feel cared for. I can't thank you guys enough! read more

Turlock City Tow - My black skittle - Towing Near Me - Turlock, California

Worst experience with a tow service! Tow truck driver was incompetent and couldn't locate my vehicle when parked right outside my home. Tried to talk with staff to get some sort of accountability left with them as well as for review purposes and they were crass and the most unhelpful workers. It seemed like they had no real experience understanding an upset customer and just didn't feel the need show compassion or any sort of accountability for frustration caused by the situation or how they handled themselves when we tried to reach out to talk to someone in charge. They made it clear that we would not be given the information to be in contact with someone in charge to get help. read more

I'm not sure who my driver was exactly but he was super friendly and they arrived quickly when I needed a tow.

I had a little accident in which I high-centered my car on a high curb. I called AAA and they sent Turlock City Tow our to help. Two gentlemen came out. (Sorry, I didn't get their names, but it was around 2:30 pm on 7/13/20) They were very professional & quickly got my car off the curb. I appreciated their kindness, especially since it was around 102 degrees out. Nice job, guys! Thanks! read more

Lost my car keys and was in a unsafe environment the city tow workers (Austin and Jesus) were phenomenal they came out very quickly and made sure we were safe we were followed out of the parking lot by a suspicious car so they went above and beyond by following behind us until the car went a different direction I really appreciate all there kindness and patients! read more

Conner was my driver- he was awesome!!! Very polite, knowledgeable and professional! Just a pleasure to work with!!! I highly recommend them!! read more

Super easy. I was able to coordinate a tow with Reuban for a car that was abandoned on our property. Reuban was super friendly and I felt good about having them work with one of my clients. They picked up the vehicle that afternoon and my problem is gone. I appreciate vendors that take the work out of doing my job. read more

I needed a tow and called my insurance, mind you that I didn't have the keys and I wasnt with the vehicle because it was actually my husbands vehicle and he left it parked on the side of the road. I had to travel to turlock to meet the tow truck guy, once I arrived he left. I called the company and they said he would be there. I'm waiting and he's still not there, I call back and they said I have to wait another 45 mins. All while I have newborn, and my 4 other children. They absolutely did not care or try to accommodate me better. Absolutely the WORST. If I could give half of one star I would. Jerks. MERRY CHRISTMAS TO YOU TOO read more

Man talk about good service and well spoken young gentleman.. I was broke down at sharkys in turlock today the main young man was training another and I got to say he was getting well trained on how to tow my car to my mechanic in Modesto I would definitely call them again very professional and well spoken good to see that from the youngsters in this day in age thank you so much god bless read more

I called for a tow, told them what type of vehicle etc. They said it should be between 45 min. to an hour. They called us back, and asked if we still wanted a tow (duh) and said YES, cause it was raining and we were stranded. An hour and ten min. later we had to call them, and they said they never received a call from us? We have all of the proof on phone records. So, they said if we still wanted a tow, it would be 90 minutes...in the pouring rain. I will never call or recommend this company again!!! read more

On Monday night, I had to have my car towed ... from the downtown area of Turlock to my home. The driver, Trino was kind, helpful, courteous and efficient! To get to the tow service I went through my Geico App .. it was so easy! While not convenient to have be towed for a bad battery cable, it was nice to have everything handled (start to finish) in a little over an hour! Thank you, Trino and Turlock City Tow!! read more

I needed my car towed to the shop by 7:30am on the day the shop could take it. I called this company a week before and they couldn't schedule it and asked me to call back the day before so they could schedule it. I did. They said they would pick it up at 7 AM. They called at 7:45 to say sorry- they would be there by 9. They did not show up until 10 AM. If you don't mind being lied to and waiting around for hours, then this is the company for you. read more

A few days ago, my car broke down. Me & my kids were stranded, 105 miles from home. Triple A sent out Turlock city tow. The driver, J.B. arrived on time, loaded my car quickly & made the long drive to take me & my kids home. Got us there safe & sound. He was very professional & friendly. Thank you J.B. & thank you Turlock city tow!! Please regcognize this emlployee for his efficiency & professionalism!! 5 stars all around! read more

They are no good liar. they don't ever come to pick up any car. They have twice lied to me about picking up my car

Had to take my VW to Modesto & German was awesome, he got the car loaded up quickly and met us at VW in Modesto quick. 100/10 would recommend! :-) read more

If I have vehicles towed for the business or personal I call Turlock city tow service they are the best and train their employees well! Use another company if you want your vehicles messed up! Turlock city tow service is the best! read more

Being stranded on the busy I-5 freeway, on the slim shoulder, on an incline, pulling a trailer was SCARY...to say the least. My wife and I were so happy when Jaime from City Tow, Turlock arrived on scene. This was not an easy task - getting us off the freeway with Big Rigs flying past. Jaime was OUTSTANDING!! I can not say this big enough: OUTSTANDING! He was able to get our truck AND RV where they needed to be, and assisted us in getting our truck (transmission failed) all the way home to our local mechanic. He was our angel this day, and TRULY made a difference. Please THANK JAIME for us. God Bless. read more

Excellent customer service. Joe was exceptional at making me feel like a valued customer. After calling several places, most of whom were rude, it was nice to finally find a company that was easy to talk to. I would definitely recommend City Tow for all of your towing needs. read more

They just towed my Porsche carrera and the driver did an amazing job on making sure the car was not damaged in tow. Great job!

Shout out to Angel for saving the day. This man is an absolute AAAAANGEL!!!! Took me to the cheapest tire shop and He spotted me $10 do pay for the spare tire I needed. I don't know what I would have done without him!!!! I dropped a star because they were late, I know I'm a monster. read more

I had to have my Jeep transported from one dealership to another. Shoutout to Justin for taking care of us, and being courteous enough to call us and let us know that my Jeep had been delivered to its destination. read more

I don't know if its because I'm a AAA Premier Member or what but this tow company got to my vehicle in 15 minutes. The tow guy Victor was VERY knowledgeable friendly and efficient. They took care of mom and child quickly since shes a nervous wreck, I cant imagine her waiting a long time for help. Thanks again!!! read more

Horrible experience they took money but did not open the trunk of my car to get my key out Left and told me to get the car towed to dealer and get another key made. Told us there is no latch inside the car to open the trunk so he can not help us and asked for his money and left!!! read more

On my way through Turlock from Palm Springs to Placerville I had the unfortunate vehicle breakdown. Stranded just off 99 I called my roadside assistance and they sent Turlock City Tow. My wait time was expected due the time of afternoon and traffic. I immediately saw the bright yellow truck. It was clean and organized of a professional business. I was greeted by Joel who was kind, courteous and understanding of our situation. He was quick to get our Ford Excursion loaded and we were off to the dealership. While I did the paperwork at the dealer Joel had my vehicle unloaded and ready for the service department. Thank you Joel and Turlock City Tow for making a stressful situation turn around and making us feel safe and well taken care of. read more

Super fast, super friendly, Great service!!! Also great benefit if you have AAA insurance!!! You can't go wrong with Turlock city tow service!! read more

Well i work for a preservation company and we were in a bind trying to get three cars removed from a property. We called Turlock City Tow service and they said they could come the same day and remove each car for $100 per car. We sent someone to meet them and the towing service never showed up. We ended up rescheduling for them to come another day and they called and advised they couldn't do it for less than triple the overall price would've been when we already paid the $300 up front. Not pleased read more