Terrible experience at Denver airport. No customer service and their app does not work. Couldn't access the car. No refund for our $575. Luckily we were able to get one at Budget right away. Stay away from Turo. read more

Used Turo multiple times, minimal issues until host John in Miami. He cancelled my reservation that I had for 4 months in advance while I was in flight to Miami and then he ghosted me. Unable to leave him a shit review because the reservation was cancelled. Tried to get Turo to book me another car, zero help. New reservations take 2 hours to get confirmed, wasn't waiting around. Finally worked my way to the rental car area and got in line at Budget, had a car in 30 minutes. Will NEVER book with Turo again after this experience. read more

I'm writing this to warn anyone considering using Turo, especially in New York. You need to be aware of the huge risks you're taking. I rented a Porsche Macan from a Turo for a few days back in May 2025. The Turo agreement promised me that the car would be "legally registered" and "covered by personal insurance." Sounds good, right? Wrong. Two days into my trip, I got pulled over by the state police. The officer told me the car's registration was suspended. It turns out the car's insurance had been canceled months before I ever even rented it. I was given four different tickets the car was towed. I was completely blindsided. This is where the real nightmare begins. Since then, I've tried to get Turo to take responsibility. I have called and emailed their customer service more than 30 times. Every single time, I'm given the same line: "We'll get back to you within 24-48 hours." It has been months, and I have never heard back from them. Not a single time. Now I've paid thousands in legal fees and court costs, not to mention the 6 hour round trip to go to court upstate (plus the cost of a rental car), all because Turo failed to do the bare minimum and make sure the cars on their platform are legal to drive. Their car sharing agreement is a complete lie, and their customer service is an absolute joke. Save yourself the money, the legal trouble, and the incredible frustration. Do not use Turo. read more

So many things wrong here. Your website was given permission to use my location for delivery. However, that didn't end up in the final order. So I went to the change section to change it and got an error that said invalid. I got on chat with AI. AI didn't even know what time it was and told me that myCancellation period had ended. When it clearly hadn't. I told AI what time it really was and it said all my mistake. And then I got a customer service person on there who said they were going to change it. They asked for my permission to get into my account I said sure. And then they simply abandoned me for about 20 to 25 minutes and apparently never returned. So I had to cancel thi because the owner of the car was messaging me on text message saying that he could deliver it, but I would have to pay him directly with Venmo, and more than what Toro was going to charge. There is no way I am doing that. This whole website sucks, and the whole experience wasted over an hour of my vacation. read more

Turo Carshare - Car Share Services Near Me

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Beware there needs to be a class action against this company. First off they rip there host off second of all anything a host tells them it's there word and customers are never right. Most the host buy cars that have been in wrecks and just fix them . I've seen host changing licence plates on cars , I've had a damage claim for a mirror that fell off while on the freeway because it was old and I had to pay for it from the dealership 350.00 host can cancel on you 5 minutes before your trip and keep some of your money . They take 5-11 days to refund anything they decide to give back to you. these people are in a different country they should not be able to manage Buisness in the USA I'm sorry. I loved this app at first only because i didnt need a deposit and it was easy to pick up cars but now nothing but drama lmk when there's a class action read more

Rented a 2016 Toyota Sienna in Dec 2024 for a Lake Tahoe trip. No incidents during the 3 day trip. After returning the car the host filed damage claims totaling over $9K. He alleges that there were damages to front bumper, rear bumper and side doors without a single insurance claim, police report, or eye witness. I disputed this action in Jan 2025. 10 months later Turo took $500 from my bank account without my consent and without offering any arbitration to the dispute charge. Turo offers payment plans to customers booking trips but takes lump sum of $500 from my bank without my authorization. F Turo. read more

It looks like a good deal until you retun the vehicle! Then yhe claims start you damaged something! Owner want you to pay and threatens filing a claim! They de.and you vennmo them cost of the repairs without providing even an estimate to prove damages! If they file a claim...you're screwed because they can charge your credit card for whatever amount they want!! read more

Turo Carshare - Car Share Services Near Me

I booked a car through Turo. Midway through my trip, while I was at work, the hosts remotely disabled the vehicle and entered my gated condo complex to take the car back without notice. My 72-year-old father was home alone when two men showed up claiming to work for BMW and intimidated him into handing over the keys. My belongings were still inside the vehicle. This experience deeply affected my father's health and sense of safety. When I returned and found the car gone, I contacted Turo immediately. Despite providing all the details, they offered no resolution, no refund, and no accountability. They claimed the host had the right to do what they did -- even though I had an active rental, no violations, and the trip had not ended. I later found out the hosts may not have even owned the car, and had a concerning background, but Turo allowed them to operate freely on the platform. They never verified vehicle ownership or host credentials, and ignored my concerns entirely. What's worse, Turo and the host still kept the full payment, even though I never got to finish the trip and the car was taken without cause. Their support team sent only canned replies and took no responsibility for the distress caused to my family. If you value your or your family's safety, do not use Turo. They do not verify host identities or vehicle ownership, and will leave you defenseless when something goes wrong. Resolution Requested: Full refund Investigation of host's credentials and behavior Enforcement of host accountability Public acknowledgment of platform failures read more

Turo on the other hand is less than reputable in my opinion. I had a few good experiences, one great experience and one down right theft. This last situation will be the last I have with Turo. I had communication with the "Host" in advance regarding my DL and that I would upload the new one as soon as it came in. I did however, while I was still on my flight, he cancled and would not refund. Turo would not help. I paid for insurance, airport permit fees (car was not at the airport) and sales tax on something that I did not recieve. Fraud? I rented the car from him at twice the amount at the last minute and he IMPLIED that the refund would happen. It didn't. Shame on him, Turo and me for trusting someone. read more

rental experience was great, until after 5 star reviews were submitted. i thought the host's multiple messages asking for a review, offering an incentive to write a review, and reminder to submit the review was just the host being overzealous. 1 day after the rental was completed, both host and guest reviews were submitted with an overall 5 stars. i should've known when the host asked for feedback several days later as to how she could improve on the 4/5 ratings in certain categories that she wasn't really ready to hear honest feedback. turo needs to disable host/guest messaging after reviews are submitted due to the potential for bullying. and renters should beware of perfect ratings on turo because this is statistically impossible. read more

A bad experience with Turo with Mr. H***. First, the car that we rented had a license plate that was dated May 2024. Second, he told me that when we returned the car, I should put the key on the top of the tire instead of in the lock box. There was no lockbox. That's a security risk. Third, he lied consistently: "DMV lost the license update in the mail", for example; he also said that a policeman stopped him and checked his car with the expired license and "said it was OK." Fourth, he was rude and dismissive when he picked up the car, demanded the keys, and took off at excessive speed when we were still trying to resolve the issue of the car we couldn't drive legally. We will stop using this company because of this kind of person. read more

Turo has a dealership on here by the name of Gravity Motors at 4040 Jonesboro Rd, Forest Park, Ga and the owner Mena are renting and selling horrible cars! Every car I have rented from this place was nasty in the inside and broke down on me! This owner is also selling flood cars! Do not rent a car nor buy a car from him. I'm warning you! They need to shut this place down ASAP! He's A Nigerian guy that's the owner! read more

Not Texas but cant find my state. Turo is a company you use when you think you are getting a "bargain." The truth is Turo is way worse than other rental companies. I was a loyal customer (or guest) for years. I rented a car took pictures pre and post trip. I returned the car and the next day the host says I damaged their car. They were unprofessional and in the messages seemed like they re projecting. Of course Turo sided with the "Host" and we were conned out of paying for damages we did not do. They care about the "hosts" more than the "guest." Last time I rent from them. Not like it would hurt them but lesson learned the hard way as usual. read more

I wish I could leave negative stars. Absolute garbage of a company. I booked a car, they charged me $387.37 total, and then asked for drivers license pictures. My drivers license has one corner damaged(my dog chewed on it) but all letters, numbers and bar codes are completely fine, so they cancelled a trip while I was talking to their customer service. Refund amount is $256.91, so I paid $130.46 for nothing. All of this was happening in a couple hours. Customer service didn't help at all, just told me to do a live chat, and when I did I was told there is nothing they could do. If this is how it works, they must check driver's license BEFORE charging the card, not after. Turo is just another UBER-wannabe scam company trying to scam you while not really providing any product or decent service for your money. My advice - go to legit rent-a-car company just like I did, and I was in the car in 5 minutes. They have absolutely zero problems with my driver's license. read more

This service does not allow for you to change the drop off point for the vehicle. Unless you book it, and that is the only occasion which you can speak with the host. When you search for cars, you will see repeated titles of the owners. But you could never speak with the owners until you book the trip. So if you have any special accommodations, different drop offs, you cannot do anything until you speak with the host - and take a photograph of your drivers license, front and back. Which is sent to the host.. My "host" a.k.a. owner of the car was extremely rude to me. And said my drop off point was unacceptable, even though it was 500 miles within the distance that he allowed for the car. So why wouldn't the drop off point be acceptable when it was 1000 miles less than what he allowed on the car for the same price? but, in order to have the conversation, you have to take a photograph of your drivers license, and then, when you try to figure out whether or not, it's canceled on Turo and canceled with the driver, you get two different stories from the telephone customer service versus the website chat. I got beyond the AI chat on Turo to one customer service person who contradicted the AI chat, and then contradicted the verbal person that I was on the phone with. I do not trust this site at all. I think that they are keeping your drivers license information and they have not sent me any verification that they are not deleting my drivers license after I canceled the reservation when it was made with a host that was extremely rude to me. read more

it sucks. Me and my husband got hit from behind in FL. They tried to steal my left money and not even arrange another car for me while I still had 3 days left in FL. They're irresponsible and working like scammer read more

Would not use this company again if you paid me. The app didn't work, resulting in the cancellation of my reservation. Wasted an hour online with customer service; they were polite but offered no help. Can't believe they would rather screw a customer over $185 than just do the right thing. read more

Pet policies are not clearly listed. They are not in the rental agreement nor on the ad for the car. Was charged a pet violation. Tried to amicably resolve with Turo but they didn't really care. Owner of car didn't care either. Hit with admin fees as well. It's all pretty ridiculous. Will not rent with Turo again. You'll save hassle by going with a legit rental car company. read more

never ever rent through Turo. They have absolutely no control over their vendors who will stick you up both at the pick up and at the drop off. Which is what they have done to me to the tune of an extra $70. You are a fool to rent through Turo, it is actually cheaper to rent through a national car company because you won't get hit with all the scheister add-ons. I was even told that I have to wash the car before I return it. I was sent many nasty emails when I disputed the pick up and drop off charges which were never mentioned to me before I rented the car and paid for the car. I also had to wait an hour for the shuttle service at the airport because they only have one car to shuttle you. they are the worst I have ever experienced. read more

Turo is awful, treats seniors poorly, does not support couples using an account when one drives and one does computer work. Banned us and canceled our reservations. No reason given. Threatens if we email or call trying to get account reinstated. DO NOT USE TURO read more

I have used Turo twice. once in Maui perfect. second in San Diego. it was a horrible experience and I would not recommend them. I made the reservation under my name and tried to add my husband as a driver (he does not have a Turo acct). I filled out all his info and provided pics as requested. the system would not allow me to. the host said they could not assist. I spoke with 3 different ppl at Turo over email and text and no one could help me. they would not allow me to cxl and get a refund. I did eventualky cxl because my husband could not ge added and was charged the full amount. horrible customer service read more

I've been a guest on Turo since 2022 never have I had a bad experience until this last trip. I am a 5 star guest. The last trip I booked the host was an hour late, the car was nice on the outside horrible on the inside. I took the car because I has already notified my manager that I would just be late, well as I began to drive the car it smell so bad the tire would shake at a certain speed and it was raining I turned around and returned the car. The host Batwol wasn't there an non speaking English guy was so he called Batwol and I explained to him about the car he said someone else had just rented it and I told him that's them not me this car is full of mold. so as I proceeded to update Turo I get knocked out of my Turo account magically I'm back in but I can't book trips can't see my past trips or my messages. Turo however did refund me some of my money because the host would not answer to verify that the trip ended early. Now I can not book with Turo at all! What did I do wrong? read more

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Where to begin? Long, long wait for the pick up. Cost was too much. When we returned the car we had to hire a van to come get us as where we were several miles from the airport, and had no shuttle. Do NOT use Turo at LAX. Won't ever use it again. Toilet much money, terrible wait time and had to rent another car to come get us. It used to be good, but not any more. Will NEVER use it again! read more

I made a car reservation over two weeks in advance. A few days later, I needed to cancel and rent a different car. I received a message that my first rental reservation (the money was instantly deducted from my bank account) was non-refundable. When they called them, they said I would "have had to pay a higher rate" to have a non-refundable reservation. The non--refundable policy was not made clear on the reservation page, it just says the refunds should be made at least 24 hrs in advance for full refund. My money was just thrown away. I would rate negative starts if it was possible. Buyer Beware. read more

They don't deserve any stas a bunch of thieves once you pay with debit or credit card they proceed to do unauthorized charges without your consent.use a reliable car rental agency like enterprise or hertz .This way you wont wake up and find over a thousand dollars missing from your bank accounts.. read more

AWFUL- unreliable. Cancelled the night before arriving. Stranded us entirely. What a joke

Pick up drop off easy car was 2025 Nissan Sentra was great on gas. Very clean. Don't use google maps, ran us around in circles at the airport. Switched to Waze no problem. read more

while my experience started out well it has turned into an issue. I returned my vehicle in the same condition in which I received it. however I did not take pictures at the drop off location. the host then picked up the vehicle moved it to another location. Not the drop off location and days later only after a positive review was left claimed damage to the vehicle. "Damage appears to be smeared Turtle Wax" claiming scuffs and scratches along the full length of the car. Turo has been no help at all, and because I have no photos will not even entertain a dispute or investigate. be forewarned document everything. the price and inconvenience make the service not worth it. I highly Recommend using a legitimate rental car agency. For what it's worth, I accept that I should have taken photos of My own and probably glossed over that part of the fine print. I had I noticed any new damage to the vehicle I would have been the first to say something. I wish Turo had been more forthcoming about the Necessity of documenting vehicle condition etc... read more

This is the first time I am renting from Turo and never again. I booked a car and the cancellation terms were full refundable one month before the reservation. My travel plans changed and need to cancel and I am unable to get my refund. Even though it is before the deadline to cancel with full refund. I called customer support and they said I booked the option with no return. That is not true. That option was not available when I booked the car. There was only one option and with full refund 30 days before pickup. So I won't be using this company again. Advice for customers, if you book a car, make sure you take picture of your reservation and cancellation terms. Do not rely on looking this up in your Turo account because it gets modified. Very bad experience and will never use them again. read more

I have my car up for rent on the site. Turo has gotten hungry and are after every last quarter. They have this new bottom-dollar algorithm that makes the host select every single day to option out. Yes if you want to option out of a month, you have to click your mouse 30 times. A guest booked my car for 1/3rd of the price. I explained the new situation forced by Turo (you'd think after they were forced to change their name, they wouldn't mess up their new brand) I said I would still rent to them, and no hard feelings if they did not want to rent at the real price, not falsified Turo prices. Turo ignores around 20 emails, changes their story, changes their agent. I call in and the phone agent confirms everything I said, but then says they can't do anything about it. I hope the real rental car companies start a P2P rental model that way everyone is happy. read more

don't waste your time, I was declined eligibility to drive. I have a Class A CDL, never had an accident, literally by definition I'm a professional driver holding the most difficult license to get and I was declined to be a driver on Turo lol read more

I rented a vehicle from Turo in Glendale CA for several days while on a family vacation in October. The vehicle was not up to legal or safety standards. I spent the first rental day retrieving up to date tabs for the license plate. A couple of days later I noted that the tires did not have legal tread. Turo Customer Service did not fault the owner/host at all for any infractions; our contract apparently was one sided. No serious thought was given to the renters experience or the hosts shortcomings, and adjustments were never mentioned. I have revoked my membership after one experience, and if you are still able to, rent a vehicle through traditional rental agencies. You will end up with a lot fewer headaches. read more

My wife rented a car to be used beginning on 8/12/2025. She had a problem and lost her eyeglasses which her license says she must have to operate a vehicle legally. She called TURO today 8/10/2025to cancel the rental and they refused to refund her money or any portion of it. They have basically taken her money for providing no service. We could understand a cancellation fee, but to take the money for no service is totally dishonest, when they have time to rent their vehicle again. There should be a negative star on this site. read more

Turo is the worst car service with the WORST customer service. My son rented a car from them, it broke down on the side of the highway. He waited over 2 hours for roadside assistance, causing him to miss all the events that were planned for the evening. Since he drove out of state and had no other way to get home (under 25 years old so couldn't rent a car) he had to purchase a plane ticket. Turo has refused to refund his money, even though he was otherwise stranded in another state. And to make matters worse the car owner is now trying to put the blame on him for the car breaking down. DO NOT RENT FROM THIS COMPANY! UNSAFE AND UNRELIABLE. read more

DONT EVER USE- unless you want a car that smells like weed and absolutely no customer support! Oh- did I mention being stranded at an unknown airport for an hour, with two young children! Am now that THEY decided to never get back to me in the last month... it's too late for a refund! Go figure.... Waste of money and time! I will never use again and will inform ANYONE I talk to! read more

When Turo works, it's great. Unfortunately, in my recent experience, it only works about half the time. I'm 45 and have a perfect review history on Turo, mostly with higher end cars. No accidents or tickets on my driving record. My most common issue has been "ghosting" by owners immediately before a trip. I'll have a reservation set up a month or more in advance, prepaid. Then, as I get closer, I'll notice that the car has been delisted from Turo (I only know this because I now know to check this out as the trip is approaching). I reach out to the owner, and get some version of, "Oh something happened and the car is no longer available." No heads up from the owner or Turo, and it's only because I reached out that I learned there was any issue. In all cases, Turo cancels the reservation and gives me a refund (eventually... they push hard to do an account credit instead) but I'm left scrambling to make alternate arrangements. It also smells strongly of a scam. The "owner" never intended to rent the car - they just wanted to hold my money for a month or more (and who knows if Turo ever got it back from them). If you are doing an airport drop off with Turo (extra fee) and don't mind using one of the big agencies as a backup should things with Turo go south at the last minute, it's not a bad option. But if it's a special rental and actually getting the car you reserved is critical, I would avoid Turo and go with a well-reviewed specialty local car rental place. One positive thing I can say - when you chat with customer support, it's relatively straightforward to get transferred to a manager. In my experience, they take the time to actually understand happened. They haven't really done anything about it, but I at least felt heard, which was better than getting stonewalled. read more

NEVER USE TURO!!! Im being made to pay $800 for a guy to get a brand new bumper for a scuff that's less than 1/2 inch. Biggest rip off ever, DONT EVER USE TURO!!! read more

As a responsible consumer, it is essential to address issues promptly when encountering a malfunctioning product or service. In this case, the car malfunction of the Tesla during a reservation caused significant inconvenience and ultimately left me STRANDED in Charlotte. When reaching out to the host for assistance with resolving the car malfunction, it is expected that he would take responsibility for ensuring that his vehicle is in proper working condition. However, his unwillingness to help and failure to provide adequate customer service reflects poorly on his and Turo's professionalism and commitment to guest satisfaction. Furthermore, the COMPELTE LACK of support from the customer service line in resolving multiple dispute calls only adds to the frustration and dissatisfaction of my experience with Turo because of this host. DO NOT USE TURO - hosts scam the guests!! read more

Turo is an awful company. The car that we rented broke down about 3 hours into our trip. We had to rent another car after almost being stranded and it took a week for them to tow the car. Then they would not reimburse us for the rental car after promising to do so for 3 months. Don't rent from this company!!! read more

SHAME ON YOU, TURO! Hey @Turo, I'm reaching out because I've had enough of the runaround regarding my vehicle and I need resolution NOW! Here's the deal: My 2024 Hybrid Accord (NOT 2025 Honda Civic as listed by your supplementary company) has been in the shop for three weeks. The car is supposed to be my income, not an expense, yet I'm stuck paying a car note on a vehicle I can't use! Despite having coverage, I'm unable to get the payment to release my car, which has been ready for pick-up all this while. I was told multiple times I'd be contacted--the week of the 22nd and 29th--but I've heard nothing from the claims team. Silence is not golden in this case! I demand accountability and immediate action. I expect a call by the end of business day today. If I don't hear from Turo or have a resolution imminently, I will be filing a complaint with the Better Business Bureau and escalating this legally. This is unacceptable. Please do better by your customers! read more